Lenovo ThinkPad Helix 20CG Owner's manual

ThinkPadHelixHardwareMaintenanceManual
MachineType:20CGand20CH

Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadthegeneralinformation
underAppendixA“Notices”onpage.
FirstEdition(November2014)
CopyrightLenovo2014.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration
“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents
Aboutthismanual...........iii
Chapter1.Safetyinformation......1
Generalsafety................1
Electricalsafety...............1
Safetyinspectionguide............3
Handlingdevicesthataresensitivetoelectrostatic
discharge..................3
Groundingrequirements............4
Safetynotices(multilingualtranslations)......4
Chapter2.Importantservice
information..............19
StrategyforreplacingFRUs.........19
Importantnoticeforreplacingasystem
board................19
Howtouseerrormessage........20
StrategyforreplacingFRUsforCTO,specialbid
model,andstandardmodels.........20
Productdefinition............20
FRUidentification............20
Chapter3.Generalcheckout.....23
Whattodofirst..............23
Checkoutguide..............24
LenovoSolutionCenter.........24
Quicktestprograms...........24
UEFIdiagnosticprogram.........25
Bootablediagnosticprograms.......25
Powersystemcheckout...........26
Checkingthebuilt-inbatteryandoperational
charging...............26
Checkingthecoin-cellbattery.......2
Checkingtheacpoweradapter......2
Chapter4.Relatedservice
information..............29
Restoringthefactorycontentsbyusingthe
RecoveryDiscSet.............29
Recoveryoverview.............30
Refreshingyourtablet..........30
Resettingyourtablettothefactorydefault
settings................30
Usingtheadvancedstartupoptions....31
RecoveringyourtabletiftheWindows
operatingsystemfailstostart.......31
CreatingandusingarecoveryUSBdrive..31
Passwords................32
Power-onpassword...........32
Supervisorpassword..........33
Harddiskpassword...........33
Symptom-to-FRUindex...........33
Errorcodes..............34
Intermittentproblems..........35
Undeterminedproblems.........35
Chapter5.Locations.........37
Locatingtabletcontrols,connectors,and
indicators.................3
LocatingFRUsandCRUs..........38
MajorFRUs..............39
Miscellaneouskitsandotherparts.....40
LookingupFRUinformation.........41
Chapter6.FRUreplacement
notices................43
Screwnotices...............43
Retainingserialnumbers...........44
Chapter7.Removingorreplacinga
FRU..................45
Generalguidelines.............45
Beforeservicingthetablet..........46
Disablingthebuilt-inbattery.......46
RemovingtheSIMcard,SDcard,andsmart
card.................46
1010Backcoverassembly,smart-cardreader,
andsmart-card-readercable.........48
1020Power-buttonandscreen-rotation-lock
button..................52
1030Built-inbattery............53
1040WirelessWANcard...........54
1050M.2solid-statedriveandsolid-state-drive
mylar..................56
1060Fingerprint-readermodule........5
100LCDcable..............58
1080Digitizercable.............59
1090Coin-cellbattery............60
1100NFCcardandNFC-cardcable......61
1110Front-facingcameramoduleand
front-facing-camera-modulecable.......63
1120dc-incableanddc-in-cablebracket....64
1130Thermalmodule............65
1140USB-connectorbracket.........6
1150Speakers..............68
1160I/OcardandI/O-cardcable.......69
110Systemboard.............1
©CopyrightLenovo2014i

1180Rear-facingcameramodule.......3
1190Wireless-WANantennaassembly.....3
1200Wireless-LANantennaassembly.....5
1210LCDmodule.............6
AppendixA.Notices..........77
Electronicemissionnotices..........8
Trademarks................8
AppendixB.Abbreviationand
acronymtable.............79
iiThinkPadHelixHardwareMaintenanceManual

Aboutthismanual
ThismanualcontainsserviceandreferenceinformationforthefollowingThinkPad®products.
MachineMachinetype(MT)
ThinkPadHelix20CGand20CH
Important:
•ThismanualisintendedonlyfortrainedservicetechnicianswhoarefamiliarwithThinkPadproducts.Use
thismanualalongwiththeadvanceddiagnosticteststotroubleshootproblemseffectively.
•BeforeservicingaThinkPadproduct,besuretoreadalltheinformationunderChapter1“Safety
information”onpage1andChapter2“Importantserviceinformation”onpage19.
©CopyrightLenovo2014iii

ivThinkPadHelixHardwareMaintenanceManual

Chapter1.Safetyinformation
Thischapterpresentsfollowingsafetyinformationthatyoushouldbefamiliarwithbeforeyouservice
aThinkPadtabletcomputer.
•“Generalsafety”onpage1
•“Electricalsafety”onpage1
•“Safetyinspectionguide”onpage3
•“Handlingdevicesthataresensitivetoelectrostaticdischarge”onpage3
•“Groundingrequirements”onpage4
•“Safetynotices(multilingualtranslations)”onpage4
Generalsafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Makesurethatyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.Donotattempttoliftanyobjectthatweighsmorethan16kg(35lb)orthat
youthinkistooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,makesurethatotherservicetechniciansandthecustomer'spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Makesurethatyour
sleevesarefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,about8
centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Attention:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouareworkinginconditionsthatmightbehazardoustoyoureyes.The
conditionsincludehammering,drilling,soldering,cuttingwire,attachingsprings,usingsolvents,and
soon.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallotherpartsthatyouhaveremoved.
Electricalsafety
Observethefollowingruleswhenworkingonelectricalequipment.
©CopyrightLenovo20141

Important:
•Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoftmaterial
thatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.
•Manycustomershave,neartheirequipment,rubberfloormatsthatcontainsmallconductivefibersto
decreaseelectrostaticdischarges.Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchordisconnectthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–Removingorinstallingmainunits
•Beforeyoustarttoworkonthemachine,disconnectthepowercord.Ifyoucannotunplugit,poweroff
thewallboxthatsuppliespowertothemachine,andlockthewallboxintheoffposition.
•Ifyouworkonamachinethathasexposeelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Attention:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Attention:Anelectricalshockcanoccuronlywhenthereisacompletecircuit.Byobservingtheabove
rule,youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingtesters,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;Instructionsforthese
precautionsareinthesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuring
highvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpoweredoff.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Motorgenerators
–Similarunitstolistedabove
Thispracticeensurescorrectgroundingoftheunits.
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
–Sendanotherpersontogetmedicalaid.
2ThinkPadHelixHardwareMaintenanceManual

Safetyinspectionguide
Thepurposeofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditions.Aseach
machinewasdesignedandbuilt,requiredsafetyitemswereinstalledtoprotectusersandservicetechnicians
frominjury.Thisguideaddressesonlythoseitems.Y oushouldusegoodjudgmenttoidentifypotential
safetyhazardsduetoattachmentofnon-ThinkPadfeaturesoroptionsnotcoveredbythisinspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock)
•Explosivehazards,suchasadamagedCRTfaceorabulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Todeterminewhetherthereareanypotentiallyunsafeconditions,usethefollowingchecklistatthebeginning
ofeveryservicetask.Beginthecheckswiththepoweroffandthepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Turnoffthetablet.
3.Disablethebuilt-inbattery.Fortheinstructiononhowtodisablethebuilt-inbattery,see“Disablingthe
built-inbattery”onpage46.
4.Disconnectthepowercord.
5.Checkthepowercordforthefollowing:
a.Makesurethatathird-wiregroundconnectorisingoodcondition.Useametertomeasurethe
third-wiregroundcontinuity.Ensurethatthecontinuitybetweentheexternalgroundpinandthe
framegroundis0.1ohmorless.
b.Thepowercordisthetypespecifiedinthepartslist.
c.Insulationisnotfrayedorworn.
6.RemovetheLCDmoduleassembly.
.Checkforcrackedorbulgingbuilt-inbatteries.
8.Checkforanyobviousnon-ThinkPadalterations.Usegoodjudgmentastothesafetyofany
non-ThinkPadalterations.
9.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.
10.Checkforworn,frayed,orpinchedcables.
11.Checkthatthebuilt-inbatteryfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingdevicesthataresensitivetoelectrostaticdischarge
Anytabletpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthecharge.Sothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
Chapter1.Safetyinformation3

1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
•Avoidcontactwithotherpeople.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Useagroundedworkmattoprovideastatic-freeworksurface.Thematisespeciallyusefulwhen
handlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemtoguardagainstESDdamageisdesirablebutnotnecessary.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–Whenworkingonadouble-insulatedorbattery-operatedsystem,useanESDcommongroundor
referencepoint.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundgroundprongoftheacplugonac-operatedtablets.
Groundingrequirements
Electricalgroundingofthetabletisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Safetynotices(multilingualtranslations)
Thesafetynoticesinthissectionareprovidedinthefollowinglanguages:
•English
•Arabic
•BrazilianPortuguese
•French
•German
•Hebrew
•Japanese
•Korean
•Spanish
•TraditionalChinese
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