
Contents
A out this manual . . . . . . . . . . . . iii
Chapter 1. Safety information . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 1
Safety inspection guide . . . . . . . . . . . . . 3
Handling devices that are sensitive to electrostatic
discharge . . . . . . . . . . . . . . . . . . 3
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multilingual translations) . . . . . . 4
Chapter 2. Important service
information . . . . . . . . . . . . . . . 21
Strategy for replacing FRUs . . . . . . . . . . 21
Strategy for replacing a hard disk drive or a
solid-state drive . . . . . . . . . . . . . 21
Important notice for replacing a system
oard . . . . . . . . . . . . . . . . . 22
How to use error codes . . . . . . . . . . 22
Strategy for replacing FRUs for CTO, special- id,
and standard models. . . . . . . . . . . . . 22
Product definition . . . . . . . . . . . . 22
FRU identification . . . . . . . . . . . . 23
Chapter 3. General checkout . . . . . 25
What to do first . . . . . . . . . . . . . . . 25
Checkout guide . . . . . . . . . . . . . . . 26
Diagnosing pro lems . . . . . . . . . . . 26
Quick test programs . . . . . . . . . . . 26
UEFI diagnostic program . . . . . . . . . 27
Boota le diagnostic programs . . . . . . . 27
Power system checkout . . . . . . . . . . . 28
Checking the ac power adapter . . . . . . . 28
Checking the uilt-in attery and operational
charging . . . . . . . . . . . . . . . . 29
Checking the coin-cell attery . . . . . . . 29
Chapter 4. Related service
information . . . . . . . . . . . . . . . 31
Reset or restore Windows . . . . . . . . . . . 31
Passwords. . . . . . . . . . . . . . . . . 31
Power-on password . . . . . . . . . . . 31
NVMe password. . . . . . . . . . . . . 31
Supervisor password . . . . . . . . . . . 32
System management password. . . . . . . 32
How to remove the power-on password . . . 33
How to remove the NVMe password . . . . . 33
How to remove the system management
password . . . . . . . . . . . . . . . 33
Power management . . . . . . . . . . . . . 34
Sleep mode . . . . . . . . . . . . . . 34
Hi ernation mode . . . . . . . . . . . . 35
Symptom-to-FRU index . . . . . . . . . . . 35
Numeric error codes . . . . . . . . . . . 36
Error messages . . . . . . . . . . . . . 37
Beep errors. . . . . . . . . . . . . . . 38
No- eep symptoms . . . . . . . . . . . 39
LCD-related symptoms . . . . . . . . . . 39
Intermittent pro lems. . . . . . . . . . . 40
Undetermined pro lems . . . . . . . . . 40
Chapter 5. Special keys . . . . . . . . 43
Chapter 6. Locations . . . . . . . . . 45
Locating computer controls, connectors, and
indicators . . . . . . . . . . . . . . . . . 45
Front view . . . . . . . . . . . . . . . 45
Side view . . . . . . . . . . . . . . . 46
Bottom view . . . . . . . . . . . . . . 47
Rear view . . . . . . . . . . . . . . . 47
Locating FRUs and CRUs . . . . . . . . . . . 47
Major FRUs and CRUs . . . . . . . . . . 49
LCD FRUs . . . . . . . . . . . . . . . 51
Miscellaneous parts . . . . . . . . . . . 52
Connector and ca le guide . . . . . . . . 52
Looking up FRU information . . . . . . . . . . 55
Chapter 7. FRU replacement
notices . . . . . . . . . . . . . . . . . 57
Service tool kit . . . . . . . . . . . . . . . 57
Screw notices . . . . . . . . . . . . . . . 57
Retaining serial num ers . . . . . . . . . . . 58
Restoring the serial num er of the system
unit . . . . . . . . . . . . . . . . . . 58
Retaining the UUID. . . . . . . . . . . . 59
Chapter 8. Removing or replacing a
FRU. . . . . . . . . . . . . . . . . . . 61
General guidelines. . . . . . . . . . . . . . 61
Before servicing the computer . . . . . . . . . 62
Disa ling the uilt-in attery . . . . . . . . 62
Removing the nano-SIM card and the nano-
SIM-card tray . . . . . . . . . . . . . . 62
1010 Key oard . . . . . . . . . . . . . . . 63
1020 Base cover assem ly . . . . . . . . . . 64
1030 Speaker assem ly . . . . . . . . . . . 65
1040 Coin-cell attery . . . . . . . . . . . . 66
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