Lenovo ThinkAgile CP Use and care manual

ThinkAgile CP Part Replacement and
Component Maintenance Procedures

( 2018)
© Copyright Lenovo .

Contents
Figures . . . . . . . . . . . . . . . . . . iii
Chapter 1. ThinkAgile CP verview . . . 1
Chapter 2. Roles and
responsibilities . . . . . . . . . . . . . . 5
Chapter 3. Installation Guidelines. . . . 9
System reliability guidelines . . . . . . . . . . 10
Working inside the solution ith the po er on . . . 10
Handling static-sensitive devices . . . . . . . . 11
Chapter 4. Managing Support
Mode . . . . . . . . . . . . . . . . . . 13
Enable Support Mode in the Cloud Controller . . . 13
Access the customer's system via Support
Mode . . . . . . . . . . . . . . . . . . . 14
Place a support file on the storage or compute
node . . . . . . . . . . . . . . . . . . . 16
Disable Support Mode in the Cloud Controller . . . 17
Chapter 5. Compute block
maintenance procedures . . . . . . . 19
Compute block maintenance procedures . . . . . 19
Shutting off a compute node . . . . . . . . 19
Migrating VMs from a compute node. . . . . 19
Migrate a VM bet een compute nodes . . . . 20
Compute block parts replacement procedures. . . 20
Replace compute net ork cables . . . . . . 20
Remove a compute node . . . . . . . . . 20
Install a compute node . . . . . . . . . . 21
Replace the compute enclosure. . . . . . . 22
Drive replacement . . . . . . . . . . . . 22
Hot-s ap po er supply replacement . . . . 26
Fan replacement . . . . . . . . . . . . 30
EIOM replacement . . . . . . . . . . . . 36
DIMM replacement. . . . . . . . . . . . 39
Replace the SD530 system board . . . . . . 46
Chapter 6. Storage block
maintenance procedures . . . . . . . 47
Storage block maintenance procedures . . . . . 47
Storage block component indicators . . . . . 47
Shutting off a storage controller. . . . . . . 51
Trigger manual storage HA. . . . . . . . . 52
Shutting do n the storage block . . . . . . 53
Storage block parts replacement procedures . . . 53
Replacing storage net ork cables or
transceivers . . . . . . . . . . . . . . 53
Remove a storage controller . . . . . . . . 53
Add a storage controller. . . . . . . . . . 54
Hot-s ap drive replacement . . . . . . . . 56
Hot-s ap po er supply replacement . . . . 60
Hot-s ap storage controller replacement . . . 66
Replace the storage enclosure . . . . . . . 69
Chapter 7. Interconnect switch
maintenance procedures . . . . . . . 77
Po er off the interconnect s itch in an SS-V3
environment . . . . . . . . . . . . . . . . 77
Make the secondary interconnect s itch the
primary interconnect . . . . . . . . . . . . . 77
Recovering from DNS misconfiguration . . . . . 79
Chapter 8. Interconnect parts
replacement procedures . . . . . . . 83
Replace the interconnect s itch . . . . . . . . 83
Replacing a cable bet een t o interconnect
s itches . . . . . . . . . . . . . . . . . 83
Replace the secondary interconnect in a DS-V3
configuration . . . . . . . . . . . . . . . . 83
Chapter 9. Management switch
maintenance procedures (optional) . . 85
Hard are management net ork cable
replacement . . . . . . . . . . . . . . . . 85
Replace the management s itch . . . . . . . . 85
Removing the management s itch (optional) . . . 88
© Copyright Lenovo i

ii ThinkAgile CP Part Replacement and Component Maintenance Procedures

Figures
1. Storage block . . . . . . . . . . . . . . 2
2. Compute block. . . . . . . . . . . . . . 2
3. CP Interconnect . . . . . . . . . . . . . 3
4. Management s itch . . . . . . . . . . . . 3
5. Cloud Controller Support Mode menu
item . . . . . . . . . . . . . . . . . 13
6. Turn On Support Mode dialog box . . . . . 14
7. Port number and pass ord for Support
Mode connection . . . . . . . . . . . . 14
8. Virtual Office sign-in page . . . . . . . . 14
9. Command to connect to customer’s
interconnect . . . . . . . . . . . . . . 16
10. Cloud Controller Support Mode menu
item . . . . . . . . . . . . . . . . . 18
11. Turn Off Support Mode dialog box . . . . . 18
12. Drive removal . . . . . . . . . . . . . 23
13. Drive installation . . . . . . . . . . . . 24
14. Hot-s ap po er supply removal . . . . . . 28
15. Hot-s ap po er supply installation . . . . . 30
16. Fan fault LEDs . . . . . . . . . . . . . 32
17. 60x60x56mm fan removal . . . . . . . . 32
18. 80x80x80mm fan removal . . . . . . . . 33
19. 60x60x56mm fan installation . . . . . . . 34
20. 80x80x80mm fan installation . . . . . . . 35
21. EIOM ports and corresponding node
number . . . . . . . . . . . . . . . . 36
22. EIOM removal . . . . . . . . . . . . . 37
23. EIOM installation . . . . . . . . . . . . 38
24. DIMM removal . . . . . . . . . . . . . 40
25. Location of the DIMM connectors on the
system board . . . . . . . . . . . . . 42
26. Location of the DIMM connectors on the
system board . . . . . . . . . . . . . 44
27. DIMM installation . . . . . . . . . . . . 45
28. Enclosure indicators. . . . . . . . . . . 48
29. Drive indicators. . . . . . . . . . . . . 49
30. Storage controller indicators . . . . . . . 50
31. Storage controller port indicators. . . . . . 51
32. Hot-s ap drive removal . . . . . . . . . 57
33. Hot-s ap drive removal . . . . . . . . . 57
34. Opening the drive tray handle . . . . . . . 58
35. Sliding the drive into the drive bay . . . . . 59
36. Hot-s ap po er supply removal (1/2) . . . . 62
37. Hot-s ap po er supply removal (2/2) . . . . 63
38. Hot-s ap po er supply installation (1) . . . 65
39. Hot-s ap po er supply installation (2) . . . 66
40. Hot-s ap storage controller removal . . . . 67
41. Hot-s ap storage controller installation . . . 68
42. Side cover removal . . . . . . . . . . . 70
43. Scre s removal . . . . . . . . . . . . 71
44. Enclosure removal from rack . . . . . . . 71
45. Removal of side cover . . . . . . . . . . 73
46. Installing the enclosure into the rack . . . . 74
47. Installing scre s on front of enclosure . . . . 74
48. Reinstalling the side cover . . . . . . . . 75
49. Recabling management s itch from primary
to secondary interconnect . . . . . . . . 79
50. Po er-cord retention clip removal . . . . . 86
51. Releasing s itch unit from the rack . . . . . 86
52. Removing mounting brackets from
s itch . . . . . . . . . . . . . . . . 86
53. Securing s itch to rack posts . . . . . . . 87
54. Installing po er cord retention clip . . . . . 88
55. Po er-cord retention clip removal . . . . . 89
56. Releasing s itch unit from the rack . . . . . 90
57. Removing mounting brackets from
s itch . . . . . . . . . . . . . . . . 90
© Copyright Lenovo iii

iv ThinkAgile CP Part Replacement and Component Maintenance Procedures

Chapter 1. ThinkAgile CP verview
This product overvie provides technical information on the Lenovo ThinkAgile CP Series cloud platform, its
key features and specifications, components and options, and configuration guidelines.
Lenovo ThinkAgile CP Series is an all-in-one, composable cloud ith an integrated application marketplace
(Lenovo Cloud Marketplace) and end-to-end automation, delivering a turn-key cloud experience in your o n
data center. The ThinkAgile CP Series uses modular compute, storage, and net orking components paired
ith the cloud virtualization soft are to create pools of IT resources, independently scaling and allocating
capacity, and automatically configuring resources to fulfill application requirements.
Due to its soft are-defined modular architecture, the ThinkAgile CP Series platform can be scaled easily by
adding more compute and storage resources independently of each other as your needs gro . Suggested
orkloads for the ThinkAgile CP Series include eb services, virtual desktop infrastructure (VDI), enterprise
applications, OLTP and OLAP databases, data analytics, application development, cost-optimized
virtualization, containers, and other back-office applications.
Key Features
Lenovo ThinkAgile CP Series offers the follo ing key features:
• Modular and scalable ThinkAgile CP Series configurations of an on-premises cloud platform featuring the
second generation of the Intel Xeon Processor Scalable Family that are designed to optimize your
orkload’s performance and provide the IT agility for your business demands.
• Factory-preloaded ready-to-go cloud platform that is delivered ith all the infrastructure you need for your
orkloads: Modular and scalable physical and virtual compute, net ork, and storage resources, and the
cloud soft are.
• Lenovo deployment services that are included ith the platform help get customers up and running
quickly.
• The cloud soft are provides a scalable soft are-defined infrastructure (SDI) that simplifies cloud
deployments ith integrated compute, storage, net orking, security, and management services that
manage application infrastructure and automate and orchestrate orkload provisioning.
• Extensive security features, such as data at rest encryption, virtualized net ork and VM-level fire alls,
and t o-factor authentication help customers meet the most stringent security requirements.
• Centralized cloud-based management automates discovery, deployment, and configuration of cloud
resources, and provides automated, non-disruptive soft are updates.
• Lenovo ThinkAgile Advantage provides a single point of contact for all support issues and integrates
support chat and virtual technical assistance into your management interface.
© Copyright Lenovo 1

Components
The ThinkAgile CP Series consists of the follo ing components:
• Storage Blocks
A Storage Block is a 2U storage enclosure ith up to 24 PCIe NVMe SSDs and t o controllers for high
availability and redundancy. A storage block runs the cloud soft are that delivers data storage layer to the
cloud. It simplifies storage management, provides enterprise-class storage functionality, and enables
linear performance and capacity scaling.
Figure 1. Storage block
• Compute Blocks
A Compute Block is a modular 2U enclosure that contains up to four nodes, and it delivers processor and
memory resources to the cloud. The compute nodes run the cloud hypervisor that combines open KVM-
based virtualization soft are, hard are integration, and automation to orchestrate and deliver an end-to-
end compute platform.
Figure 2. Compute block
2ThinkAgile CP Part Replacement and Component Maintenance Procedures

• CP Interconnect
The Interconnect centralizes connectivity of your on-premises infrastructure to the Cloud Controller and
acts as the entry point into your existing net ork, hich connects the Cloud Controller to your
environment. The CP Interconnect consists of one or t o high-density, ultra-lo -latency 10/40 GbE
net ork devices and use specialized cloud soft are hich provides the fabric for your composable
environment, automating discovery, onboarding, and device management. Integrated net ork
virtualization secures virtual data center and applications.
Figure 3. CP Interconnect
• Management Switch
The 1 GbE management s itch is required to provide out-of-band (OOB) management for the
Interconnect, Compute Blocks, and Storage Blocks. The s itch can be supplied by Lenovo (ThinkSystem
NE0152T RackS itch), or customers may provide their o n s itch.
Figure 4. Management switch
• Cloud Controller
Cloud Controller orchestrates and manages the on-premises infrastructure and orkloads; ho ever, it
resides in the cloud. It automates and orchestrates infrastructure provisioning in real time to achieve
complete and secure vertical hard are, soft are and orkload integration. It federates and abstracts all
physical hard are into a private cloud service.
Cloud Controller provides a single point of management across an unlimited number of ThinkAgile CP
stacks ith role-based access control, t o-factor authentication, and secure HTML and RESTful API
interfaces.
Chapter 1.ThinkAgile CP Overvie 3

4ThinkAgile CP Part Replacement and Component Maintenance Procedures

Chapter 2. Roles and responsibilities
This section covers information about the roles and responsibilities involved in the replacement of different
ThinkAgile CP hard are components.
Each maintenance and replacement procedure in this guide is performed by one or a combination of the
follo ing actors:
• Solution administrator: May be customer, third party, or hoever has access to the solution for
performing administrative procedures (Cloud Controller, infrastructure)
• Customer or field service: For physical replacement of CRUs/FRUs based on part type and entitlement
level
• Lenovo Support: Works ith solution administrator to perform remote support procedures
The follo ing table illustrates hich roles are responsible for each of the tasks in this guide. Some tasks can
be completed by the customer alone, hile other tasks require the participation of Lenovo Support.
Task
Actor
Solution administrator Customer or field service Lenovo Support
“Shutting off a compute
node” on page 19
Shuts do n compute node
on Cloud Controller eb
portal
“Migrating VMs from a
compute node” on page 19 • Turns on Maintenance
Mode
• Uses Migrate tool
OR
• Enables Support Mode
for ThinkAgile
Advantage Support
assistance
Optional. If customer ants
assistance:
• Accesses node remotely
via Support Mode
• Turns on Maintenance
Mode
• Uses Migrate tool
“Migrate a VM bet een
compute nodes” on page
20
• Adds and removes
compute tags to
destination compute
node and VMs
OR
• (Optional) Enables
Support Mode for
ThinkAgile Advantage
Support assistance
Optional. If customer ants
assistance:
• Accesses node remotely
via Support Mode
• Adds and removes
compute tags to
destination compute
node and VMs
“Replace compute net ork
cables” on page 20
Physically replaces
compute enclosure-to-
interconnect cable
“Remove a compute node”
on page 20 • Shuts do n and
removes compute node
• Enables Support Mode
on interconnect
• Signs into primary
interconnect via Support
Mode
• Runs commands and
gathers info
• Requests hard are
removal
© Copyright Lenovo 5

Task
Actor
Solution administrator Customer or field service Lenovo Support
“Install a compute node”
on page 21
Physically installs compute
node in enclosure and
po ers on
“Replace the compute
enclosure” on page 22 • Records compute
enclosure serial number
• “Adds a compute node”
on page 21
• “Removes a compute
node” on page 20
• Contacts ThinkAgile
Advantage Support
Contacts Lenovosupport to
request hard are removal
“” on page Performs all steps in task
“” on page Performs all steps in task
“” on page Performs all steps in task
“EIOM replacement” on
page 36
Performs all steps in task
“DIMM replacement” on
page 39
Performs all steps in task
“Replace the SD530
system board” on page 46
Performs all steps in task
“Shutting off a storage
controller” on page 51 • Physically connects to
storage controller
• Enters shutdo n
commands in hard are
console
OR
• (Optional) Enables
Support Mode for
ThinkAgile Advantage
Support assistance
Optional. If customer ants
assistance:
• Accesses storage
controller remotely via
Support Mode
• Enters shutdo n
commands in hard are
console
“Trigger manual storage
HA” on page 52 • Connects via SSH to
active storage controller
• Runs command to stop
storage controller
services
OR
• (Optional) Enables
Support Mode for
ThinkAgile Advantage
Support assistance
Optional. If customer ants
assistance:
• Accesses storage
controller remotely via
Support Mode
• Runs command to stop
storage controller
services
“Shutting do n the storage
block” on page 53
Po ers off the storage
block (all storage
controllers) in the Cloud
Controller
6ThinkAgile CP Part Replacement and Component Maintenance Procedures

Task
Actor
Solution administrator Customer or field service Lenovo Support
“Replacing storage
net ork cables or
transceivers” on page 53
Physically replaces storage
controller-to-interconnect
cable or transceiver
“” on page • Obtains serial number of
storage controller to be
removed
• “Shuts off storage
controller” on page 51
• Physically removes
storage controller from
rack
• Enables Support Mode
• Signs into primary
interconnect
• Runs command and
gathers information
• Contacts
LenovoSupport and
requests hard are
removal
“” on page • Physically installs and
po ers on storage
controller
• Enables Support Mode
• “Updates the storage
node VPD” on page 54
• Signs into primary
interconnect and runs
command
• Registers storage blocks
“Update the storage node
VPD” on page 54
Performs all steps in task
“” on page Performs all steps in task
“” on page Performs all steps in task
“” on page Performs all steps in task (Optional) Performs all
steps in task at customer
request. Charges may
apply depending on the
customer’s arranty terms.
“” on page • Obtains and records
storage enclosure serial
number
• “Shuts off storage
controller” on page 51
• “Removes compute
node” on page 20
• Records exact drive,
storage controller, and
cable locations
• Enables Support Mode
and contacts ThinkAgile
Advantage Support
• “Shuts off storage
controller” on page 51
• Po ers off and
disconnects storage
enclosure
• Replaces enclosure,
repopulates storage
controllers and drives,
reconnects cables, and
po ers on enclosure
• Signs in to primary
interconnect and runs
command
• Contacts Lenovosupport
to request hard are
removal
“Po er off the interconnect
s itch in an SS-V3
environment” on page 77
Performs all steps in task
“Replacing a cable
bet een t o interconnect
s itches” on page 83
Performs all steps in task
Chapter 2.Roles and responsibilities 7

Task
Actor
Solution administrator Customer or field service Lenovo Support
“Make the secondary
interconnect s itch the
primary interconnect” on
page 77
Performs all steps in task
“Replace the secondary
interconnect in a DS-V3
configuration” on page 83
• Physically replaces and
cables interconnect
• Po ers on replacement
interconnect
• Requests interconnect
settings from Lenovo
• Configures to-be-
replaced and
replacement
interconnects
“Hard are management
net ork cable
replacement” on page 85
Physically replaces cables
connecting the hard are
management net ork to
other components
“” on page Physically replaces
management s itch in the
rack
“Removing the
management s itch
(optional)” on page 88
Performs all steps in task
8ThinkAgile CP Part Replacement and Component Maintenance Procedures

Chapter 3. Installation Guidelines
This section covers the installation guidelines that need to be follo ed hen installing components in your
ThinkAgile CP solution.
Before installing optional devices, read the follo ing notices carefully:
Attention: Exposure to static electricity may lead to system halt and loss of data. Prevent this problem by
keeping static-sensitive components in their static-protective packages until installation, and handling these
devices ith an electrostatic-discharge rist strap or other grounding system.
• Read the safety information and guidelines to ensure that you ork safely.
– A complete list of safety information for all products is available: Safety Information
– The follo ing guidelines are available as ell: “Handling static-sensitive devices” on page 11 and
“Working inside the solution ith the po er on” on page 10.
• Make sure the components that you are installing are supported by the solution.
• When you install a ne solution, apply the latest firm are. This ill ensure that any kno n issues are
addressed, and that your solution is ready to ork ith optimal performance. Contact Lenovo Support for
firm are updates.
Important: Some cluster solutions require specific code levels or coordinated code updates. If the
component is part of a cluster solution, verify that the latest level of code is supported for the cluster
solution before you update the code.
• It is good practice to make sure that the solution is orking correctly before you install an optional
component.
• Keep the orking area clean, and place removed components on a flat and smooth surface that does not
shake or tilt.
• Do not attempt to lift an object that may be too heavy for you. If you have to lift a heavy object, read the
follo ing precautions carefully:
– Make sure that you can stand steadily ithout slipping.
– Distribute the eight of the object equally bet een your feet.
– Use a slo lifting force. Never move suddenly or t ist hen you lift a heavy object.
– To avoid straining the muscles in your back, lift by standing or by pushing up ith your leg muscles.
• Back up all important data before you make changes related to the disk drives.
• Have a small flat-blade scre driver, a small Phillips scre driver, and a T8 torx scre driver available.
• To vie the error LEDs on the system board and internal components, leave the po er on.
• You do not have to turn off the solution to remove or install hot-s ap po er supplies, hot-s ap fans, or
hot-plug USB devices. Ho ever, you must turn off the solution before you perform any steps that involve
removing or installing adapter cables, and you must disconnect the po er source from the solution before
you perform any steps that involve removing or installing a riser card.
• Blue on a component indicates touch points, here you can grip to remove a component from or install it
in the solution, open or close a latch, and so on.
• The Red strip on the drives, adjacent to the release latch, indicates that the drive can be hot-s apped if
the solution and operating system support hot-s ap capability. This means that you can remove or install
the drive hile the solution is still running.
© Copyright Lenovo 9

Note: See the system specific instructions for removing or installing a hot-s ap drive for any additional
procedures that you might need to perform before you remove or install the drive.
• After finishing orking on the solution, make sure you reinstall all safety shields, guards, labels, and
ground ires.
System reliability guidelines
Revie the system reliability guidelines to ensure proper system cooling and reliability.
Ensure that the follo ing requirements are met:
• When the server comes ith redundant po er, a po er supply must be installed in each po er-supply
bay.
• Adequate space around the server must be spared to allo server cooling system to ork properly. Leave
approximately 50 mm (2.0 in.) of open space around the front and rear of the server. Do not place any
object in front of the fans.
• For proper cooling and airflo , refit the server cover before you turn the po er on. Do not operate the
server for more than 30 minutes ith the server cover removed, for it might damage server components.
• Cabling instructions that come ith optional components must be follo ed.
• A failed fan must be replaced ithin 48 hours since malfunction.
• A removed hot-s ap fan must be replaced ithin 30 seconds after removal.
• A removed hot-s ap drive must be replaced ithin t o minutes after removal.
• A removed hot-s ap po er supply must be replaced ithin t o minutes after removal.
• Every air baffle that comes ith the server must be installed hen the server starts (some servers might
come ith more than one air baffle). Operating the server ith a missing air baffle might damage the
processor.
• All processor sockets must contain either a socket cover or a processor ith heat sink.
• When more than one processor is installed, fan population rules for each server must be strictly follo ed.
• Do not operate the enclosure ithout the System Management Module (SMM) assembly installed.
Operating the solution ithout the SMM assembly might cause the system to fail. Replace the
SMMassembly as soon as possible after removal to ensure proper operation of the system.
Working inside the solution with the power on
You may need to keep the po er on ith the solution cover removed to look at system information on the
display panel or to replace hot-s ap components. Revie these guidelines before doing this.
Attention: The solution may stop and loss of data may occur hen internal solution components are
exposed to static electricity. To avoid this problem, al ays use an electrostatic-discharge rist strap or other
grounding systems hen orking inside the solution ith the po er on.
• Avoid loose-fitting clothing, particularly around your forearms. Button or roll up long sleeves before
orking inside the solution.
• Prevent your necktie, scarf, badge rope, or long hair from dangling into the solution.
• Remove je elry, such as bracelets, necklaces, rings, cuff links, and rist atches.
• Remove items from your shirt pocket, such as pens and pencils, in case they fall into the solution as you
lean over it.
• Avoid dropping any metallic objects, such as paper clips, hairpins, or scre s into the solution.
10 ThinkAgile CP Part Replacement and Component Maintenance Procedures

Handling static-sensitive devices
To reduce the possibility of damage from electrostatic discharge, revie these guidelines before you handle
static-sensitive devices.
Attention: Exposure to static electricity may lead to system halt and loss of data. Prevent this problem by
keeping static-sensitive components in their static-protective packages until installation, and handling these
devices ith an electrostatic-discharge rist strap or other grounding system.
• Limit your movement to prevent building up static electricity around you.
• Take additional care hen handling devices during cold eather, as heating reduces indoor humidity and
increases static electricity.
• Al ays use an electrostatic-discharge rist strap or other grounding system, especially hen orking
inside the solution ith the po er on.
• While the device is still in its static-protective package, touch it to an unpainted metal surface on the
outside of the solution for at least t o seconds. This drains static electricity from the package and your
body.
• Remove the device from the package and install it directly into the solution ithout putting it do n. If you
must put the device do n, put it back into the static-protective package. Never place the device on the
solution or on any metal surface.
• When handling a device, carefully hold it by the edges or the frame.
• Do not touch solder joints, pins, or exposed circuitry.
• Keep the device out of others’ reach to prevent damage.
Chapter 3.Installation Guidelines 11

12 ThinkAgile CP Part Replacement and Component Maintenance Procedures

Chapter 4. Managing Support Mode
For a Lenovo support agent to access a customer’s ThinkAgile CP environment and provide assistance ith
its configuration, the customer must enable Support Mode.
These topics provide information about the modifications required to ensure that Support Mode in the
ThinkAgile CP interconnect s itch can be enabled or disabled, as ell as accessing the customer’s
environment and placing support files on the customer’s compute and storage nodes. A filtering or fire all
rule must be applied to prevent any SSH outbound connection on port 22. By default, SSH outbound is
disabled or prevented.
Note: The commands described here must be run on all interconnect s itches in your ThinkAgile CP
solution.
Enable Support Mode in the Cloud Controller
Complete this procedure to enable Support Mode on the Cloud Controller.
Procedure performed by: Customer
Execution: Web Portal only
To enable Support Mode, follo these steps:
Step 1. In the Cloud Controller, click the Support button in the top right corner of the toolbar, and then
click Turn on Support Mode from the drop-do n menu.
Figure 5. Clou Controller Support Mo e menu item
© Copyright Lenovo 13

Step 2. A dialog box appears on screen. Click theTurn n Support Mode button.
Figure 6. Turn On Support Mo e ialog box
Step 3. After a fe seconds, the interconnect s itch port number and pass ord information displays at the
top of the Cloud Controller screen. The Lenovo ThinkAgile Advantage Support agent records the
port number and pass ord to use in the remote connection.
Figure 7. Port number an passwor for Support Mo e connection
Access the customer's system via Support Mode
Follo this procedure to gain access to the customer’s system via Support Mode.
Step 1. SSH into the proxy server (tacp-proxy.cp.lenovo.com) using a valid Support ID.
For example:
Note: marc.lavergne is an example Support ID in the follo ing:
Figure 8. Virtual Office sign-in page
Step 2. The SSH session CLI displays. Enter the follo ing command:
sssshh --pp [[uusseerr’’ss ppoorrtt nnuummbbeerr]] ccllddttxx__ssuuppppoorrtt@@llooccaallhhoosstt
here the user’s port number is the number sho n in the user’s Cloud Controller Support Mode
screen.
14 ThinkAgile CP Part Replacement and Component Maintenance Procedures