Lenovo x3300 M4 7382 Installation and maintenance instructions

System x3300 M4
Installation and Service Guide
Machine Type: 7382

Note
Before using this information and the roduct it su orts, read the general information in A endix D
“Getting hel and technical assistance” on age 793, A endix E “Notices” on age 797, the Warranty
Information document, and the Safety Information and Environmental Notices and User Guide documents on
the Lenovo Documentation CD.
Seventh Edition (March 2018)
© Copyright Lenovo 2015 2018.
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered ursuant to a General Services
Administration “GSA” contract, use, re roduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
Safety . . . . . . . . . . . . . . . . . . v
Safety statements . . . . . . . . . . . . . . . vi
Chapter 1. The Lenovo System
x3300 M4 Type 7382 server . . . . . . . 1
The Lenovo Documentation CD . . . . . . . . . 3
Hardware and software requirements . . . . . 3
Using the Documentation Browser . . . . . . 3
Related documentation . . . . . . . . . . . . . 4
Notices and statements in this document . . . . . . 5
Server features and s ecifications . . . . . . . . 5
What your server offers . . . . . . . . . . . . 10
Reliability, availability, and serviceability . . . . . 14
Systems Director . . . . . . . . . . . . . . 15
The U dateXpress System Pack Installer . . . . . 16
Server controls, LEDs, and ower. . . . . . . . 16
Front view . . . . . . . . . . . . . . . 16
O erator information anel . . . . . . . . 17
Rear view . . . . . . . . . . . . . . . 18
System ulse LEDs . . . . . . . . . . . 23
Server ower features . . . . . . . . . . 23
Chapter 2. Installing optional
devices . . . . . . . . . . . . . . . . . 27
Installing o tional hardware devices in the
server. . . . . . . . . . . . . . . . . . . 27
Instructions for Business Partners. . . . . . . . 27
How to send DSA data to Lenovo . . . . . . . . 28
Server com onents . . . . . . . . . . . . . 28
System-board internal connectors. . . . . . 29
System-board external connectors . . . . . 30
System-board switches and jum ers. . . . . 31
System-board LEDs . . . . . . . . . . . 33
Hard Disk Drive Back lane Connectors. . . . 34
Installation guidelines . . . . . . . . . . . . 36
System reliability guidelines . . . . . . . . 37
Working inside the server with the ower on . . 38
Handling static-sensitive devices . . . . . . 38
Removing the left-side cover. . . . . . . . . . 39
Removing the bezel . . . . . . . . . . . . . 39
Removing the air baffle . . . . . . . . . . . . 40
Removing the fan assembly . . . . . . . . . . 41
Removing the rear fan . . . . . . . . . . . . 42
Installing a sim le-swa fan . . . . . . . . . . 43
Installing a memory module . . . . . . . . . . 45
Installing drives . . . . . . . . . . . . . . . 50
Installing a 2.5-inch hot-swa hard disk
drive . . . . . . . . . . . . . . . . . 53
Installing a 3.5-inch hot-swa hard disk
drive . . . . . . . . . . . . . . . . . 54
Installing a 3.5-inch sim le-swa hard disk
drive . . . . . . . . . . . . . . . . . 56
Installing an o tical CD/DVD drive . . . . . . 57
Installing an o tional ta e drive . . . . . . . 58
Installing a PCI-X riser-card assembly . . . . . . 59
Installing an ada ter . . . . . . . . . . . . . 61
Installing an o tional ServeRAID ada ter memory
module . . . . . . . . . . . . . . . . . . 67
Installing a RAID ada ter remote battery or flash
ower module in the server . . . . . . . . . . 68
Installing the micro rocessor 2 ex ansion board . . 70
Installing a micro rocessor and heat sink . . . . . 73
Thermal grease . . . . . . . . . . . . . 76
Installing a fixed ower su ly . . . . . . . . . 77
Installing the ower addle card . . . . . . . . 79
Installing a hot-swa ower su ly . . . . . . . 81
Installing a USB embedded hy ervisor flash
device . . . . . . . . . . . . . . . . . . 84
Com leting the installation . . . . . . . . . . 85
Installing the fan assembly . . . . . . . . . 85
Installing the rear fan . . . . . . . . . . . 86
Installing the air baffle . . . . . . . . . . 87
Re lacing the left-side cover . . . . . . . . 88
Connecting the cables . . . . . . . . . . 88
U dating the server configuration . . . . . . 90
Chapter 3. Configuration information
and instructions . . . . . . . . . . . . 91
U dating the firmware . . . . . . . . . . . . 91
Configuring UEFI com atible devices . . . . . . 92
Configuring the server . . . . . . . . . . . . 92
Using the ServerGuide Setu and Installation
CD . . . . . . . . . . . . . . . . . . 94
Using the Setu utility . . . . . . . . . . 95
Using the Boot Manager rogram . . . . . . 101
Starting the backu server firmware . . . . . 102
The U dateXpress System Pack Installer . . . 102
Using the integrated management module
II . . . . . . . . . . . . . . . . . . . 102
Using the embedded hy ervisor . . . . . . 103
Using the remote resence and blue-screen
ca ture features . . . . . . . . . . . . . 105
Enabling the Intel Gigabit Ethernet Utility
rogram . . . . . . . . . . . . . . . . 106
Configuring the Gigabit Ethernet controller . . 106
© Co yright Lenovo 2015, 2018 i

Enabling Features on Demand Ethernet
software . . . . . . . . . . . . . . . . 107
Enabling Features on Demand RAID
software . . . . . . . . . . . . . . . . 107
Configuring RAID arrays. . . . . . . . . . 107
Advanced Settings Utility rogram. . . . . . 109
Using Lenovo XClarity Administrator . . . . . 110
U dating Systems Director . . . . . . . . 110
U dating the Universal Unique Identifier
(UUID). . . . . . . . . . . . . . . . . 111
U dating the DMI/SMBIOS data . . . . . . 113
Chapter 4. Troubleshooting . . . . . . 117
Start here . . . . . . . . . . . . . . . . . 117
Diagnosing a roblem . . . . . . . . . . 117
Undocumented roblems . . . . . . . . . 119
Service bulletins . . . . . . . . . . . . . . 119
Checkout rocedure . . . . . . . . . . . . . 120
About the checkout rocedure . . . . . . . 120
Performing the checkout rocedure . . . . . 120
Diagnostic tools. . . . . . . . . . . . . . . 121
Power-su ly LEDs . . . . . . . . . . . 123
Event logs . . . . . . . . . . . . . . . 125
POST . . . . . . . . . . . . . . . . . 128
Dynamic System Analysis . . . . . . . . . 129
Call home (automated service request). . . . . . 131
Service advisor . . . . . . . . . . . . . 131
Electronic Service Agent . . . . . . . . . 131
Error messages . . . . . . . . . . . . . . . 132
Troubleshooting by sym tom . . . . . . . . . 132
CD/DVD drive roblems. . . . . . . . . . 133
Hy ervisor roblems . . . . . . . . . . . 134
General roblems . . . . . . . . . . . . 134
Hard disk drive roblems . . . . . . . . . 135
Intermittent roblems. . . . . . . . . . . 138
Keyboard, mouse, or ointing-device
roblems . . . . . . . . . . . . . . . 139
Memory roblems . . . . . . . . . . . . 140
Micro rocessor roblems . . . . . . . . . 141
Monitor and video roblems . . . . . . . . 141
O tional-device roblems . . . . . . . . . 144
Power roblems . . . . . . . . . . . . . 145
Serial-device roblems . . . . . . . . . . 150
ServerGuide roblems . . . . . . . . . . 150
Software roblems. . . . . . . . . . . . 151
Universal Serial Bus (USB) ort roblems . . . 152
Video roblems . . . . . . . . . . . . . 152
Solving ower roblems . . . . . . . . . . . 152
Solving Ethernet controller roblems . . . . . . 153
Solving undetermined roblems . . . . . . . . 154
Problem determination ti s . . . . . . . . . . 154
Recovering the server firmware. . . . . . . . . 156
Automated boot recovery (ABR) . . . . . . . . 158
Nx-boot failure . . . . . . . . . . . . . . . 158
Chapter 5. Parts listing Lenovo
System x3300 M4 Type 7382 . . . . . . 159
Re laceable server com onents . . . . . . . . 159
Structural arts . . . . . . . . . . . . . 165
Power cords . . . . . . . . . . . . . . . . 166
Chapter 6. Removing and replacing
components . . . . . . . . . . . . . . 169
Installation guidelines . . . . . . . . . . . . 169
System reliability guidelines . . . . . . . . 170
Working inside the server with the ower
on . . . . . . . . . . . . . . . . . . 171
Handling static-sensitive devices . . . . . . 171
Returning a device or com onent . . . . . . 172
Internal Cable Routing and Connectors . . . . 172
Removing and re lacing server com onents . . . 191
Removing and re lacing structural arts . . . 191
Removing and re lacing Tier 1 CRUs . . . . 199
Removing and re lacing Tier 2 CRUs . . . . 270
Appendix A. Integrated management
module II (IMM2) error messages . . . 289
List of IMM events . . . . . . . . . . . . . . 290
IMM Events that automatically notify Su ort . . . 630
Appendix B. UEFI/POST diagnostic
codes. . . . . . . . . . . . . . . . . . 637
List of UEFI events. . . . . . . . . . . . . . 637
Appendix C. DSA diagnostic test
results . . . . . . . . . . . . . . . . . 657
DSA Broadcom network test results . . . . . . . 657
Test results for the DSA Broadcom network
test . . . . . . . . . . . . . . . . . . 657
DSA Brocade test results . . . . . . . . . . . 666
Test results for the DSA Brocade test . . . . 666
DSA check oint anel test results . . . . . . . 674
Test results for the DSA check oint anel
test . . . . . . . . . . . . . . . . . . 674
DSA CPU stress test results . . . . . . . . . . 675
Test results for the DSA CPU stress test . . . 675
DSA Emulex ada ter test results . . . . . . . . 678
Test results for the DSA Emulex ada ter
test . . . . . . . . . . . . . . . . . . 678
DSA EXA ort ing test results . . . . . . . . . 681
Test results for the DSA EXA ort ing test . . 681
DSA hard drive test results . . . . . . . . . . 683
Test results for the DSA hard drive test . . . . 683
ii System x3300 M4 Installation and Service Guide

DSA Intel network test results . . . . . . . . . 685
Test results for the DSA Intel network test . . . 685
DSA LSI hard drive test results . . . . . . . . . 690
Test results for the DSA LSI hard drive test . . 691
DSA Mellanox ada ter test results . . . . . . . 692
Test results for the DSA Mellanox ada ter
test . . . . . . . . . . . . . . . . . . 692
DSA memory isolation test results. . . . . . . . 694
Test results for the DSA memory isolation
test . . . . . . . . . . . . . . . . . . 694
DSA memory stress test results . . . . . . . . 763
Test results for the DSA memory stress
test . . . . . . . . . . . . . . . . . . 763
DSA Nvidia GPU test results . . . . . . . . . . 765
Test results for the DSA Nvidia GPU test . . . 765
DSA o tical drive test results . . . . . . . . . 771
Test results for the DSA o tical drive test . . . 771
DSA system management test results . . . . . . 775
Test results for the DSA system management
test . . . . . . . . . . . . . . . . . . 776
DSA ta e drive test results . . . . . . . . . . 787
Test results for the DSA ta e drive test . . . . 787
Appendix D. Getting help and
technical assistance . . . . . . . . . . 793
Before you call . . . . . . . . . . . . . . . 793
Using the documentation . . . . . . . . . . . 794
Getting hel and information from the World Wide
Web . . . . . . . . . . . . . . . . . . . 794
How to send DSA data . . . . . . . . . . . . 794
Creating a ersonalized su ort web age . . . . 794
Software service and su ort . . . . . . . . . 795
Hardware service and su ort . . . . . . . . . 795
Taiwan roduct service . . . . . . . . . . . . 795
Appendix E. Notices . . . . . . . . . . 797
Trademarks . . . . . . . . . . . . . . . . 798
Im ortant notes . . . . . . . . . . . . . . . 798
Recycling information . . . . . . . . . . . . 798
Particulate contamination . . . . . . . . . . . 799
Telecommunication regulatory statement. . . . . 799
Electronic emission notices . . . . . . . . . . 800
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . . . 800
Industry Canada Class A emission com liance
statement . . . . . . . . . . . . . . . 800
Avis de conformité à la réglementation
d'Industrie Canada. . . . . . . . . . . . 800
Australia and New Zealand Class A
statement . . . . . . . . . . . . . . . 800
Euro ean Union EMC Directive conformance
statement . . . . . . . . . . . . . . . 800
Germany Class A statement . . . . . . . . 801
Ja anese electromagnetic com atibility
statements . . . . . . . . . . . . . . . 802
Korea Communications Commission (KCC)
statement . . . . . . . . . . . . . . . 802
Russia Electromagnetic Interference (EMI)
Class A statement . . . . . . . . . . . . 803
Peo le's Re ublic of China Class A electronic
emission statement . . . . . . . . . . . 803
Taiwan Class A com liance statement . . . . 803
Taiwan BSMI RoHS declaration . . . . . . . 804
Index . . . . . . . . . . . . . . . . . . 805
© Co yright Lenovo 2015, 2018 iii

iv System x3300 M4 Installation and Service Guide

Safety
Before installing this roduct, read the Safety Information.
Antes de instalar este roduto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette rodukt.
Lees voordat u dit roduct installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce roduit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo rodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette roduktet.
Antes de instalar este roduto, leia as Informações sobre Segurança.
© Co yright Lenovo 2015, 2018 v

Antes de instalar este roducto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här rodukten.
Safety statements
These statements rovide the caution and danger information that is used in this documentation.
Important: Each caution and danger statement in this documentation is labeled with a number. This number
is used to cross reference an English-language caution or danger statement with translated versions of the
caution or danger statement in the Safety Information document.
For exam le, if a caution statement is labeled Statement 1, translations for that caution statement are in the
Safety Information document under Statement 1.
Be sure to read all caution and danger statements in this documentation before you erform the rocedures.
Read any additional safety information that comes with your system or o tional device before you install the
device.
Statement 1
vi System x3300 M4 Installation and Service Guide

DANGER
Electrical current from power telephone and communication cables is hazardous.
To avoid a shock hazard:
• Do not connect or disconnect any cables or perform installation maintenance or reconfiguration
of this product during an electrical storm.
• Connect all power cords to a properly wired and grounded electrical outlet.
• Connect to properly wired outlets any equipment that will be attached to this product.
• When possible use one hand only to connect or disconnect signal cables.
• Never turn on any equipment when there is evidence of fire water or structural damage.
• Disconnect the attached power cords telecommunications systems networks and modems
before you open the device covers unless instructed otherwise in the installation and
configuration procedures.
• Connect and disconnect cables as described in the following table when installing moving or
opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach ower cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove ower cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 2
CAUTION:
When replacing the lithium battery use only Part Number 33F8354 or an equivalent type battery
recommended by the manufacturer. If your system has a module containing a lithium battery replace
it only with the same module type made by the same manufacturer. The battery contains lithium and
can explode if not properly used handled or disposed of. Do not:
• Throw or immerse into water
• Heat to more than 100°C (212°F)
• Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3
CAUTION:
© Co yright Lenovo 2015, 2018 vii

When laser products (such as CD-ROMs DVD drives fiber optic devices or transmitters) are
installed note the following:
• Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
• Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.
Laser radiation when open. Do not stare into the beam do not view directly with optical
instruments and avoid direct exposure to the beam.
Statement 4
CAUTION: Use safe practices when lifting.
≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb)
Statement 5
CAUTION:
viii System x3300 M4 Installation and Service Guide