Lexmark MX822adxe User manual

MX822, MX826, XM7355, XM7370
MFPs
User's Guide
February 2021 www.lexmark.com
Machine type:
7465
Models:
436, 496, 836, 896
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Contents
Safety information.........................................................................................7
Conventions...........................................................................................................................................................7
Product statements..............................................................................................................................................7
Learning about the printer......................................................................... 10
Finding information about the printer...........................................................................................................10
Finding the printer serial number....................................................................................................................11
Selecting a location for the printer................................................................................................................ 12
Printer configurations........................................................................................................................................ 13
Attaching cables.................................................................................................................................................16
Using the control panel.....................................................................................................................................17
Understanding the status of the power button and indicator light....................................................... 17
Setting up and using the home screen applications..............................19
Using the home screen.....................................................................................................................................19
Customizing the home screen.......................................................................................................................20
Supported applications................................................................................................................................... 20
Setting up Card Copy.......................................................................................................................................20
Creating a shortcut............................................................................................................................................ 21
Using Display Customization.......................................................................................................................... 21
Setting up Scan Center....................................................................................................................................22
Setting up Device Quotas...............................................................................................................................22
Using QR Code Generator..............................................................................................................................23
Configuring Eco‑Settings................................................................................................................................ 23
Using Customer Support.................................................................................................................................23
Creating a Cloud Connector profile............................................................................................................. 23
Managing bookmarks.......................................................................................................................................24
Managing contacts............................................................................................................................................25
Setting up and using the accessibility features......................................27
Enabling Magnification mode.........................................................................................................................27
Activating Voice Guidance..............................................................................................................................27
Adjusting the Voice Guidance speech rate................................................................................................27
Navigating the screen using gestures......................................................................................................... 27
Using the keyboard on the display...............................................................................................................28
Contents 2

Enabling spoken passwords or personal identification numbers........................................................ 28
Loading paper and specialty media......................................................... 29
Setting the size and type of the specialty media......................................................................................29
Configuring Universal paper settings.......................................................................................................... 29
Loading the 550‑sheet tray............................................................................................................................29
Loading the 2100‑sheet tray.......................................................................................................................... 32
Loading the multipurpose feeder..................................................................................................................37
Linking trays........................................................................................................................................................38
Paper support..............................................................................................39
Supported paper sizes.....................................................................................................................................39
Supported paper types....................................................................................................................................42
Supported paper weights................................................................................................................................43
Printing.........................................................................................................46
Printing from a computer.................................................................................................................................46
Printing from a mobile device........................................................................................................................ 46
Printing from a flash drive................................................................................................................................47
Supported flash drives and file types.......................................................................................................... 48
Configuring confidential jobs......................................................................................................................... 49
Printing confidential and other held jobs....................................................................................................49
Printing from a Cloud Connector profile..................................................................................................... 50
Printing a font sample list.................................................................................................................................51
Printing a directory list...................................................................................................................................... 51
Canceling a print job......................................................................................................................................... 51
Copying........................................................................................................52
Using the automatic document feeder and scanner glass.................................................................... 52
Making copies....................................................................................................................................................52
Copying photos................................................................................................................................................. 52
Copying on letterhead..................................................................................................................................... 53
Copying on both sides of the paper.............................................................................................................53
Reducing or enlarging copies........................................................................................................................ 53
Collating copies................................................................................................................................................. 53
Placing separator sheets between copies................................................................................................. 53
Copying multiple pages onto a single sheet............................................................................................. 54
Contents 3

Creating a copy shortcut................................................................................................................................. 54
E-mailing...................................................................................................... 55
Using the automatic document feeder and scanner glass.................................................................... 55
Configuring the e‑mail SMTP settings......................................................................................................... 55
Sending an e-mail..............................................................................................................................................63
Creating an e-mail shortcut............................................................................................................................ 63
Faxing...........................................................................................................64
Using the automatic document feeder and scanner glass.................................................................... 64
Setting up the printer to fax............................................................................................................................64
Sending a fax......................................................................................................................................................72
Scheduling a fax.................................................................................................................................................73
Creating a fax destination shortcut...............................................................................................................73
Changing the fax resolution............................................................................................................................73
Adjusting the fax darkness..............................................................................................................................74
Printing a fax log................................................................................................................................................ 74
Blocking junk faxes........................................................................................................................................... 74
Holding faxes...................................................................................................................................................... 74
Forwarding a fax................................................................................................................................................ 74
Scanning...................................................................................................... 76
Using the automatic document feeder and scanner glass.....................................................................76
Scanning to a computer...................................................................................................................................76
Scanning to an FTP server.............................................................................................................................. 77
Scanning to a network folder......................................................................................................................... 78
Creating an FTP shortcut.................................................................................................................................78
Scanning to a flash drive................................................................................................................................. 78
Scanning to a Cloud Connector profile....................................................................................................... 79
Understanding the printer menus............................................................80
Menu map........................................................................................................................................................... 80
Device....................................................................................................................................................................81
Print.......................................................................................................................................................................95
Paper................................................................................................................................................................... 104
Copy.................................................................................................................................................................... 107
Fax..........................................................................................................................................................................111
Contents 4

E-mail...................................................................................................................................................................124
FTP.......................................................................................................................................................................130
USB Drive...........................................................................................................................................................135
Network/Ports.................................................................................................................................................... 141
Security...............................................................................................................................................................153
Reports............................................................................................................................................................... 160
Help...................................................................................................................................................................... 161
Troubleshooting............................................................................................................................................... 162
Printing the Menu Settings Page................................................................................................................. 162
Securing the printer..................................................................................163
Locating the security slot...............................................................................................................................163
Erasing printer memory..................................................................................................................................163
Erasing printer hard disk memory............................................................................................................... 163
Encrypting the printer hard disk...................................................................................................................164
Restoring factory default settings................................................................................................................164
Statement of Volatility.....................................................................................................................................164
Maintaining the printer............................................................................ 166
Configuring supply notifications.................................................................................................................. 166
Setting up e‑mail alerts.................................................................................................................................. 166
Viewing reports................................................................................................................................................166
Adjusting the speaker volume......................................................................................................................167
Networking........................................................................................................................................................ 167
Setting up serial printing (Windows only)................................................................................................... 171
Cleaning printer parts...................................................................................................................................... 171
Ordering parts and supplies......................................................................................................................... 186
Replacing parts and supplies....................................................................................................................... 190
Moving the printer........................................................................................................................................... 215
Saving energy and paper.............................................................................................................................. 216
Recycling............................................................................................................................................................ 217
Clearing jams.............................................................................................218
Avoiding jams................................................................................................................................................... 218
Identifying jam locations................................................................................................................................ 219
Paper jam in trays........................................................................................................................................... 220
Paper jam in door A.........................................................................................................................................221
Contents 5

Paper jam in door C........................................................................................................................................223
Paper jam in the standard bin......................................................................................................................224
Paper jam in the multipurpose feeder.......................................................................................................225
Paper jam in the automatic document feeder.........................................................................................226
Paper jam in the 4‑bin mailbox....................................................................................................................228
Paper jam in the oset stacker or staple finisher...................................................................................229
Paper jam in the staple, hole punch finisher............................................................................................ 231
Staple jam in the staple finisher..................................................................................................................232
Staple jam in the staple, hole punch finisher...........................................................................................235
Troubleshooting....................................................................................... 238
Print quality problems....................................................................................................................................238
Printing problems............................................................................................................................................239
The printer is not responding......................................................................................................................269
Unable to read flash drive............................................................................................................................ 270
Enabling the USB port................................................................................................................................... 270
Network connection problems....................................................................................................................270
Hardware options problems.........................................................................................................................273
Issues with supplies........................................................................................................................................274
Paper feed problems..................................................................................................................................... 275
E-mailing problems.........................................................................................................................................280
Faxing problems............................................................................................................................................. 280
Scanning problems........................................................................................................................................ 286
Contacting customer support......................................................................................................................293
Upgrading and migrating........................................................................294
Hardware.......................................................................................................................................................... 294
Software............................................................................................................................................................. 315
Firmware.............................................................................................................................................................318
Notices........................................................................................................319
Index...........................................................................................................335
Contents 6

Safety information
Conventions
Note: A note identifies information that could help you.
Warning: A warning identifies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Dierent types of caution statements include:
CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock.
CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
CAUTION—TIPPING HAZARD: Indicates a crush hazard.
CAUTION—PINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily
overloaded by a laser printer and may result in a risk of fire, property damage, or poor printer
performance.
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected
between the printer and the power cord provided with the printer may be used with this product. The
use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor
printer performance.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near
water or wet locations.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
Safety information 7

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power
cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects
such as furniture and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect
the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet
before inspecting it.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external
connections (such as Ethernet and telephone system connections) are properly installed in their marked
plug-in ports.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller
board or installing optional hardware or memory devices sometime after setting up the printer, then turn
the printer o, and unplug the power cord from the electrical outlet before continuing. If you have any
other devices attached to the printer, then turn them o as well, and unplug any cables going into the
printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a
lightning storm.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the
printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require
two or more people to lift it safely.
CAUTION—POTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal
injury or printer damage:
•Make sure that all doors and trays are closed.
•Turn o the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If the printer has separate floor-standing optional trays or output options attached to it, then disconnect
them before moving the printer.
•If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over
thresholds and breaks in flooring.
•If the printer does not have a caster base but is configured with optional trays or output options, then remove
the output options and lift the printer o the trays. Do not try to lift the printer and any options at the same
time.
•Always use the handholds on the printer to lift it.
•Any cart used to move the printer must have a surface able to support the full footprint of the printer.
•Any cart used to move the hardware options must have a surface able to support the dimensions of the
options.
•Keep the printer in an upright position.
•Avoid severe jarring movements.
•Make sure that your fingers are not under the printer when you set it down.
•Make sure that there is adequate clearance around the printer.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
Safety information 8

CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this
label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or
performance of procedures other than those specified in the User’s Guide may result in hazardous
radiation exposure.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced.
There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble,
or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions
and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer
is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release
emissions. You must understand the section in your operating instructions that discusses the guidelines for
selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a filter
designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high
ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace
the ozone and exhaust filters if instructed to do so in the product maintenance instructions. If there are no
references to filters in the product maintenance instructions, then there are no filters requiring replacement for
this product.
SAVE THESE INSTRUCTIONS.
Safety information 9

Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions See the setup documentation that came with the
printer.
•Printer software
•Print or fax driver
•Printer firmware
•Utility
Go to www.lexmark.com/downloads, search for
your printer model, and then in the Type menu,
select the driver, firmware, or utility that you need.
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
Information Center—Go to
https://infoserve.lexmark.com.
How‑to videos—Go to
https://infoserve.lexmark.com/idv/.
Help Menu Pages—Access the guides on the
printer firmware, or go to
http://support.lexmark.com.
Touch Screen Guide—Go to
http://support.lexmark.com.
Setting up and configuring the accessibility features of your
printer
Lexmark Accessibility Guide—Go to
http://support.lexmark.com.
Help information for using the printer software Help for Microsoft Windows or Macintosh operating
systems—Open a printer software program or
application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•Depending on the operating system, the
printer software is either in the printer
program folder or on the desktop.
Learning about the printer 10

What are you looking for? Find it here
•Documentation
•Live chat support
•E‑mail support
•Voice support
Go to http://support.lexmark.com.
Note: Select your country or region, and then
select your product to view the appropriate
support site.
Support contact information for your country or
region can be found on the website or on the
printed warranty that came with the printer.
Have the following information ready when you
contact customer support:
•Place and date of purchase
•Machine type and serial number
For more information, see “Finding the printer
serial number” on page 11.
•Safety information
•Regulatory information
•Warranty information
•Environmental information
Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited
Warranty included with the printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the
printed warranty that came with the printer.
Product Information Guide—See the
documentation that came with the printer or go to
http://support.lexmark.com.
Finding the printer serial number
1Open door A.
Learning about the printer 11

2Locate the serial number at the left side of the printer.
Selecting a location for the printer
•Leave enough room to open trays, covers, and doors and to install hardware options.
•Set up the printer near an electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord
to an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product
near water or wet locations.
•Make sure that airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical
Committee 156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust
–Away from stray staples and paper clips
–Away from the direct airflow of air conditioners, heaters, or ventilators
–Free from direct sunlight and humidity extremes
•Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 10 to 32.2°C (50 to 90°F)
Storage temperature -40 to 43.3°C (-40 to 110°F)
•Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 12

1Top 15 2 m m ( 6 i n .)
2Rear 152 mm (6 in.)
3Right side 152 mm (6 in.)
4Front 406 mm (16 in.)
Note: The minimum space needed in front of the printer is 75 mm (3 in.)
5Left side 152 mm (6 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a
caster base, furniture, or other feature to prevent instability causing possible injury. For more information
on supported configurations, see www.lexmark.com/multifunctionprinters.
CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Keep all other trays closed until needed.
You can configure your printer by adding optional 550‑or 2100‑sheet trays. For more information, see “Installing
the 550‑sheet tray” on page 306 or “Installing the 2100‑sheet tray” on page 307.
Learning about the printer 13

Basic model
1Automatic document feeder (ADF) tray
2ADF bin
3Standard bin
4Multipurpose feeder
5Standard 550‑sheet tray
6Control panel
7ADF
Learning about the printer 14

Configured model
Hardware option Alternative hardware option
14‑bin mailbox •Oset stacker
•Staple finisher
•Staple, hole punch finisher
22100‑sheet tray 550‑sheet trays
3Caster base Caster base
4550‑sheet trays 2100‑sheet tray
5Staple finisher •4‑bin mailbox
•Staple, hole punch finisher
•Oset stacker
When using optional trays:
•Always use a caster base when the printer is configured with a 2100‑sheet tray.
•The 2100‑sheet tray must always be at the bottom of a configuration.
•If the 2100‑sheet tray is installed, then you cannot use an optional 550‑sheet tray.
•A maximum of two optional trays may be configured with the printer.
•The printer supports only one finisher at a time.
Learning about the printer 15

Attaching cables
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make
any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a
lightning storm.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to
an appropriately rated and properly grounded electrical outlet that is near the product and easily
accessible.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, use only the power cord
provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce the risk of fire, use only a 26 AWG or larger
telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network. For users in Australia, the cord must be approved by the Australian Communications and Media
Authority.
Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any
wireless network adapter, or the printer in the areas shown while actively printing.
Printer port Function
1Power cord socket Connect the printer to a properly grounded electrical outlet.
2USB printer port Connect the printer to a computer.
3Ethernet port Connect the printer to a network.
4USB port Attach a keyboard or any compatible option.
5EXT port
Note: Available only in some
printer models.
Connect more devices (telephone or answering machine) to the printer
and the telephone line. Use this port if you do not have a dedicated fax
line for the printer and if this connection method is supported in your
country or region.
6LINE port
Note: Available only in some
printer models.
Connect the printer to an active telephone line through a standard wall
jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you
to access the telephone line to send and receive faxes.
Learning about the printer 16

Using the control panel
Use the To
1Display •View the printer messages and supply status.
•Set up and operate the printer.
2Home button Go to the home screen.
3Power button •Turn on or turn o the printer.
Note: To turn o the printer, press and hold the power button for five
seconds.
•Set the printer to Sleep or Hibernate mode.
•Wake the printer from Sleep or Hibernate mode.
4Keypad Enter numbers or symbols in an input field.
5Pause button Place a dial pause in a fax number.
6Start button Start a job, depending on which mode is selected.
7Clear all or Reset button Reset the default settings of a function such as copying, faxing, or scanning.
8Stop or Cancel button Stop the current job.
9Backspace button Move the cursor backward and delete a character in an input field.
10 Indicator light Check the status of the printer.
11 Volume buttons Adjust the volume of the headset or speaker.
12 Headset or speaker port Attach a headset or speaker.
Note: This feature is available only in some printer units.
Understanding the status of the power button and
indicator light
Indicator light Printer status
O The printer is o or in Hibernate mode.
Blue The printer is ready or processing data.
Learning about the printer 17

Indicator light Printer status
Red The printer requires user intervention.
Power button light Printer status
O The printer is o, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Learning about the printer 18

Setting up and using the home screen
applications
Using the home screen
Note: Your home screen may vary depending on your home screen customization settings, administrative
setup, and active embedded solutions.
Touc h To
1Copy Make copies.
2E‑mail Send e‑mails.
3Settings Access the printer menus.
4Fax Send fax.
5Address Book Manage a contact list that other applications on the printer can access.
6Status/Supplies •Show a printer warning or error message whenever the printer requires intervention
to continue processing.
•View more information on the printer warning or message, and on how to clear it.
Note: You can also access this setting by touching the top section of the home
screen.
7USB Drive •Print photos and documents from a flash drive.
•Scan photos and documents to a flash drive
8Job Queue Show all the current print jobs.
Note: You can also access this setting by touching the top section of the home
screen.
9Held Jobs Show the print jobs that are held in the printer memory.
10 Shortcut Center Organize all shortcuts.
11 App Profiles Access application profiles.
Setting up and using the home screen applications 19

Touc h To
12 Scan Profiles Scan and save documents directly to the computer.
13 FTP Scan and save documents directly to an FTP server.
14 Bookmarks Organize all bookmarks.
15 Change Language Change the language on the display.
Customizing the home screen
1From the control panel, touch Settings > Device > Visible Home Screen Icons.
2Select the icons that you want to appear on the home screen.
3Apply the changes.
Supported applications
Application Printer models
Scan Center MX822, MX826, XM7355, XM7370
Shortcut Center MX822, MX826, XM7355, XM7370
Card Copy MX822, MX826, XM7355, XM7370
Display Customization MX822, MX826, XM7355, XM7370
Cloud Connector MX822, MX826, XM7355, XM7370
Customer Support XM7355, XM7370
Device Quotas XM7355, XM7370
QR Code XM7355, XM7370
Eco‑Settings XM7355, XM7370
Setting up Card Copy
1Open a web browser, and then type the printer IP address in the address field.
Notes:
•View the printer IP address on the printer home screen. The IP address appears as four sets of
numbers separated by periods, such as 123.123.123.123.
•If you are using a proxy server, then temporarily disable it to load the web page correctly.
2Click Apps > Card Copy > Configure.
Notes:
•Make sure that Display Icon is enabled.
•Make sure that E‑mail Settings and Network Share Settings are configured.
•When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and
400 dpi for black and white.
Setting up and using the home screen applications 20