Lexmark C925 Manual

Lexmark Confidential 1
Lexmark C925/X925 Service Training
POTENTIAL FIELD CONCERNS

Lexmark Confidential 2
Fuser Grade Issues when Printing on Heavy Media
•Fuser grade concerns when printing on cotton or rough
heavy papers when paper type is set to “Plain Paper”
•Make sure that
customer is printing
with correct paper
type settings

Lexmark Confidential 3
Cardstock Must be Fed Through Tray 1 or MPF
•Cardstock only supported in Tray 1 and MPF
•Instruct customer to only use these inputs when using
cardstock

Lexmark Confidential 4
Waste Toner Bottle Issues
•Counter must be reset when
replacing the waste toner bottle

Lexmark Confidential 5
Overloaded Trays Cause Skews and Jams
•It is possible for customer to fill tray above fill line, which
will cause skews and jams.
Instruct customer not
to fill past this line

Lexmark Confidential 6
Persistent Jam Errors Reported
•Printer may continue to post paper jam after removing paper
from drawer and/or right side door; check for paper still
jammed in the areas below
Tray pass thru areas Duplex area

Lexmark Confidential 7
eSF Apps are Lost When the RIP Board is Replaced
•Settings should be backed up from Embedded Web Server
before replacing the RIP Board
Full procedure is
detailed in the
product study guide

Lexmark Confidential 8
Issues Related to Tray Size Sensing
•Tray 1 DOES NOT have auto size sensing
•Tray 1 sizes are determined by settings on the wheel as
shown below

Lexmark Confidential 9
Issues Related to Tray Size Sensing (Cont.)
•Trays 2-5 DO have auto-size sensing
•These trays are set for either US or Metric sizes
•Other than tray 1, customer cannot print both letter and A4

Lexmark Confidential 10
PQ Defect Due to Transfer Belt Damage/Wear
•Band in process direction in same location across colors
•Two frequent causes of this issue:
•Transfer belt at the end of its life
•Damaged transfer belt