Lexmark E460 Series User manual

How to Reset the Photoconductor Page
Count on a Lexmark E460 Printer
Lexmark E460
Solution
Overview
You must reset the photoconductor page count at any time you replace the photoconductor unit.
Otherwise, the printer will not register the photoconductor replacement, and it will think that the
old photoconductor unit is still installed. The printer will therefore continue to display an 84 - PC
Kit life or a Photoconductor (PC) Life Warning message. In addition, once the old,
unreset photoconductor page count reaches a certain point, the printer will stop printing and
display an 84 - Replace PC Kit or a Photoconductor Exhausted message.
NOTE: For more information on these error messages and their meaning, see the section
labeled Error messages located near the end of this article.
To reset the photoconductor page count
IMPORTANT! The photoconductor page count should be reset only when a completely
new photoconductor kit is installed. Resetting the page count without replacing the
photoconductor kit will cause the photoconductor to operate beyond its intended life
and create print quality issues or possibly damage the printer.
Step
Action
1
After installing the new photoconductor unit, open the front cover. Leave the printer powered
on.
2

With the front cover open, press and hold the stop/cancel ( ) button.
3
Watch the LCD screen. When you see the message "Resetting PC Counter", let go of
the button.
4
Close the front cover.
NOTE: If you wish to confirm that the photoconductor page count has reset, print a menu
settings page.
1. With the printer at the ready state, press the Menu ( ) button to enter the printer
menus.
2. Press the button until the checkmark on the screen is in front of Reports.
3. Press the Select ( ) button once to enter the Reports menu.
4. Press until the checkmark is in front of Menu Settings Page.
5. Press once. The printer should display Printing Menu Settings Page and the
menu settings page(s) should print out.
On the menu settings page(s), look for an entry called PC Kit. If the counter has been reset
correctly, the PC Kit should read Ok.
Error messages
A Photoconductor (PC) Life Warning or an 84 - PC Kit life message indicates that the
photoconductor unit is nearing the end of its functional life and should be replaced soon. The
recommended action is to replace the photoconductor unit or have an extra one in stock. You can
press the button to clear this message and continue printing.
A Photoconductor Exhausted or an 84 - Replace PC Kit message indicates that the
photoconductor unit has run through its functional life. At this point, you must replace the
photoconductor unit and reset the photoconductor page count to clear this message.
IMPORTANT! The printer will stop working once this message appears. You cannot clear it without
replacing the photoconductor unit and resetting the photoconductor page count.
Alternate method

If pressing the stop/cancel ( ) button does not reset the photoconductor page count, follow the
steps below to enter the printer's Configuration menu and reset the counter there.
Step
Action
1
Power off the printer.
2
With the printer off, press and hold the and the buttons.
3
Power on the printer while keeping these buttons pressed down. Watch the printer
screen. When CONFIG MENU is displayed, let go of the buttons.
4
Press the button until the checkmark is in front of Reset PC Cnt.
5
Press once, then press again to confirm the reset.
6
The printer should briefly display the message "Resetting PC Counter" and return
to the main menu.
7
To exit the Configuration menu, press until the checkmark is in front of Exit
Config Menu. Press .
8
If the photoconductor warning messages continue to appear, please contact
Lexmark Technical Support or your next level of support for additional assistance.