Lexmark M5100 Series User manual

M5100 Series
User's Guide
Important: Click here before using this guide.
October 2014 www.lexmark.com
Machine type(s):
4063
Model(s):
29E, 49E, 69E

Contents
Safety information.......................................................................................5
Overview.....................................................................................................7
Using this guide.........................................................................................................................................7
Finding information about the printer......................................................................................................7
Selecting a location for the printer...............................................................9
Additional printer setup.............................................................................11
Installing internal options........................................................................................................................11
Installing hardware options.....................................................................................................................27
Attaching cables......................................................................................................................................31
Setting up the printer software...............................................................................................................33
Networking..............................................................................................................................................34
Verifying printer setup............................................................................................................................39
Using M5155 and M5163............................................................................40
Learning about the printer......................................................................................................................40
Setting up and using the home screen applications................................................................................46
Loading paper and specialty media.........................................................................................................50
Printing....................................................................................................................................................69
Managing your printer............................................................................................................................75
Using M5170..............................................................................................84
Learning about the printer......................................................................................................................84
Setting up and using the home screen applications................................................................................91
Loading paper and specialty media.........................................................................................................95
Printing..................................................................................................................................................115
Managing your printer..........................................................................................................................121
Paper and specialty media guide..............................................................131
Using specialty media............................................................................................................................131
Paper guidelines....................................................................................................................................132
Supported paper sizes, types, and weights...........................................................................................136
Contents 2

Understanding the printer menus............................................................141
Menus list..............................................................................................................................................141
Paper menu...........................................................................................................................................142
Reports menu........................................................................................................................................153
Network/Ports menu.............................................................................................................................154
Security menu.......................................................................................................................................167
Settings menu........................................................................................................................................171
Help menu.............................................................................................................................................197
Saving money and the environment.........................................................199
Adjusting the brightness of the printer display.....................................................................................199
Saving paper and toner.........................................................................................................................199
Adjusting Sleep mode............................................................................................................................200
Recycling................................................................................................................................................200
Maintaining the printer............................................................................202
Ordering supplies..................................................................................................................................202
Storing supplies.....................................................................................................................................204
Replacing supplies.................................................................................................................................204
Cleaning printer parts............................................................................................................................210
Moving the printer................................................................................................................................211
Clearing jams............................................................................................214
Avoiding jams........................................................................................................................................214
Understanding jam messages and locations.........................................................................................216
[x]‑page jam, lift front cover to remove cartridge. [200–201]..............................................................218
[x]‑page jam, open upper rear door. [202]...........................................................................................221
[x]‑page jam, open upper and lower rear door. [231–234]..................................................................222
[x]‑page jam, remove standard bin jam. [203]......................................................................................224
[x]‑page jam, remove tray 1 to clear duplex. [235–239].......................................................................224
[x]‑page jam, open tray [x]. [24x]..........................................................................................................226
[x]‑page jam, clear manual feeder [250]...............................................................................................227
[x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457]..................................228
[x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451].................................231
[x]‑page jam, remove paper, open expander rear door. Leave paper in bin. [41y.xx]..........................232
[x]‑page jam, remove paper, open mailbox rear door. Leave paper in bin. [43y.xx]............................233
Contents 3

Troubleshooting.......................................................................................235
Understanding the printer messages....................................................................................................235
Solving printer problems.......................................................................................................................252
Solving home screen application problems...........................................................................................286
Embedded Web Server does not open.................................................................................................286
Contacting customer support................................................................................................................287
Notices.....................................................................................................288
Product information..............................................................................................................................288
Edition notice........................................................................................................................................288
Power consumption..............................................................................................................................292
Index........................................................................................................305
Contents 4

Safety information
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of
accessories can be easily overloaded by a laser printer and may result in poor printer performance, property
damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
•Turn off the printer, and then unplug the power cord from the electrical outlet.
•Disconnect all cords and cables from the printer.
•If two or more optional finishers are installed, then remove the finishers individually from the printer.
Notes:
–Make sure to remove the topmost finisher first.
–To remove the finisher, hold the finisher on both sides, and then lift the latches to unlock the finisher.
•If the printer does not have a caster base but is configured with optional trays, then remove the trays.
Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place.
•Use the handholds located on both sides of the printer to lift it.
•Make sure your fingers are not under the printer when you set it down.
•Make sure there is adequate clearance around the printer.
•Use only the power cord provided with this product or the manufacturer's authorized replacement.
Safety information 5

CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as a
power cord, a fax feature or USB cable, during a lightning storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with
a similar configuration, then you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information 6

Overview
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the cover
page.
The following chapters contain information applicable to all printer models:
•Safety information
•Selecting a location for the printer
•Additional printer setup
•Paper and specialty media guide
•Understanding printer menus
•Saving money and the environment
•Maintaining the printer
•Clearing jams
•Troubleshooting
To find instructions for your printer:
•Use the table of contents.
•Use the Search function or the Find toolbar of your application to search for page content.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
•Connecting the printer
•Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
•Selecting and storing paper and specialty media
•Loading paper
•Configuring printer settings
•Viewing and printing documents and photos
•Setting up and using the printer software
•Configuring the printer on a network
•Caring for and maintaining the printer
•Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available on the Documentation CD.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer.
Lexmark Accessibility Guide—This guide is available at
http://support.lexmark.com.
Overview 7

What are you looking for? Find it here
Help using the printer software Windows or Mac Help—Opena printer software program
or application, and then click Help.
Click
?
to view context‑sensitive information.
Notes:
•Help is automatically installed with the printer
software.
•The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
The latest supplemental information, updates, and customer
support:
•Documentation
•Driver downloads
•Live chat support
•E‑mail support
•Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
•Machine Type number
•Serial number
•Date purchased
•Store where purchased
Warranty information Warranty information varies by country or region:
•In the U.S.—See the Statement of Limited Warranty
included with this printer, or go to
http://support.lexmark.com.
•In other countries and regions—See the printed
warranty that came with this printer.
Overview 8

Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
hardware options, then leave enough room for them also. It is important to:
•Set up the printer near a properly grounded and easily accessible electrical outlet.
•Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
•Provide a flat, sturdy, and stable surface.
•Keep the printer:
–Clean, dry, and free of dust.
–Away from stray staples and paper clips.
–Away from the direct airflow of air conditioners, heaters, or ventilators.
–Free from direct sunlight and humidity extremes.
•Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature ‑40 to 60°C (-40 to 140°F)
1
2
3
4
5
1Right side 305 mm (12 in.)
2Front 508 mm (20 in.)
3Left side 305 mm (12 in.)
4Rear 305 mm (12 in.)
5Top 115 mm (4.5 in.)
Selecting a location for the printer 9

1
2
3
4
5
1Right side 305 mm (12 in.)
2Front 508 mm (20 in.)
3Left side 305 mm (12 in.)
4Rear 305 mm (12 in.)
5Top 115 mm (4.5 in.)
Selecting a location for the printer 10

Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Available internal options
•Memory card
–DDR3 DIMM
–Flash memory
•Fonts
•Firmware cards
–Forms and Bar Code
–PRESCRIBE
–IPDS
•Printer hard disk
•LexmarkTM Internal Solutions Ports (ISP)
–Parallel 1284-B interface
–MarkNetTM N8350 802.11 b/g/n wireless printer server
–RS-232-C serial interface
Accessing the controller board
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1Remove the controller board access cover.
1
2
Additional printer setup 11

2Using a screwdriver, loosen the screws on the controller board shield.
3Remove the shield.
1
2
4Use the following illustration to locate the appropriate connector:
Additional printer setup 12

Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer first before touching any controller board electronic component or
connector.
1
3
2
1Lexmark Internal Solutions Port or printer hard disk connector
2Option card connector
3Memory card connector
5Align the screws with the holes on the shield, and then reattach the shield.
2
1
Additional printer setup 13

6Tighten the screws on the shield.
7Reattach the access cover.
2
1
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
Additional printer setup 14

An optional memory card can be purchased separately and attached to the controller board.
1Access the controller board.
For more information, see “Accessing the controller board” on page 11.
2Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.
3Align the notch (1) on the memory card with the ridge (2) on the connector.
1
2
4Push the memory card straight into the connector, and then push the card toward the controller board wall until
it clicks into place.
5Reattach the controller board shield, and then the controller board access cover.
Additional printer setup 15

Installing an Internal Solutions Port
The controller board supports one optional Lexmark Internal Solutions Port (ISP).
Note: This task requires a flat‑head screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer first before touching any controller board electronic components or
connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 11.
2If an optional printer hard disk is installed, then remove the printer hard disk first.
For more information, see “Removing a printer hard disk” on page 25.
3Unpack the ISP kit.
2
3
4
1
1ISP solution
2Screw for attaching the plastic bracket to the ISP
3Screws for attaching the ISP mounting bracket to the controller board shield
4Plastic bracket
Additional printer setup 16

4Remove the metal cover from the ISP opening.
aLoosen the screw.
bLift the metal cover, and then pull it out completely.
1 2 3
5Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket
on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic
bracket.
Additional printer setup 17

6Install the ISP on the plastic bracket.
Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the
ISP opening in the controller board cage.
7Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 18

8Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP.
Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet.
9Attach the two provided screws to secure the ISP mounting bracket to the controller board shield.
10 Tighten the thumbscrew that is attached to the ISP.
Warning—Potential Damage: Do not screw it on too tightly.
11 Connect the ISP solution interface cable into the receptacle of the controller board.
Note: The plugs and receptacles are color-coded.
Additional printer setup 19

Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1Access the controller board.
For more information, see “Accessing the controller board” on page 11.
2Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
Additional printer setup 20