LG-Ericsson iPECS eMG80 User manual

eMG80/100& eMG800& UCP& vUCP
Feature Description & Operation Manual
Please read this manual carefully before operating System.
Retain it for future reference.

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
Revision History
ISSUE
DATE
DESCRIPTION OF CHANGES
1.0
July, 2013
SW Version 1.0.x
- Initial Release
1.1
Dec., 2013
- Changed Ericsson-LG to Ericsson-LG Enterprise
1.2
Feb, 2015
SW Version 1.1.x
- Updated contents according to S/W integration for both eMG80 & eMG800
1.3
June, 2015
SW Version 1.2.x
- Emergency page
- Message Cascade.
- LCR (Least Call Routing).
- Remote Control from mobile Phone.
- ARS (Alternative Route Selection) for Digit conversion table.
- Message Wait Reminder Tone.
- Call park for internal call.
- Unified Loop button.
1.4
Jan., 2016
SW Version 2.0.x
- System announcement is changed from 70 to 200.
- LIP-9071 NFC for Call forward & Hot desk.
- Added Activating/Deactivating/Joining conference group.
- Searching Directory in LDAP & System DB, refer to Dial by name.
- Moving from Mobile phone to Desktop phone, refer to Mobile Extension.
- Added the Message retrieval for hearing or skipping date/time prompt while
hearing.
- Deleted Urgent Text Message Service.
- Added Mobile Native Voice Support for UCS Mobile Client.
- Updated Message cascade.
- Added Station Flexible button default table.
- Added Multiple Mailbox Greeting.
- eMG80 Expansion.
- eMG80/800 can’t support Conference recording.
- Added Lift Handset for Page in Paging.
- Added Privacy function in Barge in and Intrusion.
- Agent statistics for multiple groups in ACD group statistics report.
1.5
Mar., 2016
SW Version 2.0.x
- Unified SMB Manual: Integrate eMG and UCP manual
1.6
Aug, 2016
SW Version 2.1.x
- The condition is updated in Dial-by name.
- LED flash rate is updated according to adding Message wait (call back) in
Flexible LED Flash rates.

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
ISSUE
DATE
DESCRIPTION OF CHANGES
- The Alarm Ring Coverage button is added for covering the alarm from all to the
specific alarm by using Alarm code type in System Alarm Notification control.
- Speed numbering is updated according to adding more types in Flexible
speed.
1.7
August, 2017
SW Version 2.2.x
- Preset Call Forward is updated about Call Forward Type by adding Internal
Unconditional and External Unconditional.
- Dial-by-Name is updated about LDAP and System DB for LIP/LDP with 3 soft
button and LIP-9071.
- Executive/Secretary Forward is updated: assign the flexible button into
Forward button on Executive or Secretary phone.
- Multiple Mailbox Greeting is updated about playing the prompt 601~604 and
prompt 80 if there is no User greeting.
- Station Speed Dial is updated about Net station number.
- System Speed Dial is updated about Net station number.
- Call Log Display is updated about Call Log Usage, Call Log Menu, Answered
by Group Member, and Internal Call Log.
- Call Profile Routing is updated about adding Call Profile Apply Option.
- Station Flexible Button is updated; Telephone number including CO access
code is available.
1.8
Jan, 2018
SW Version 3.0.x
- Company Name Service
- Dial-by-Name (Directory Search & Dial)
- System Alarm Announcement
- Triggering of External Contact Relay Port for Alarm
- Message Wait/Call Back
- Security
- User base license &Single log-in vs Multi log-in
- Push notification for UCS Mobile
1.9
Jun, 2018
SW Version 3.1.x
- Updated the conference room
- Updated the Message Cascade
- Updated the LNR Operation of LDP/LIP Phone
2.0
Mar, 2019
SW Version 3.5.x
- Updated the Internal Call Support of Personal CCR/User Greeting DISA
section
- Added the Flexible Page Feature section
- Updated the Barge In section
- Added the Phone Lock/Unlock section
- Updated the “Condition” of Two-Way Record section”
2.1
Nov., 2019
SW Version 3.6.x

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
ISSUE
DATE
DESCRIPTION OF CHANGES
- Added eMG100 System
2.2
Dec.03,2019
S/W version 4.0.x.
- Updated Condition section
- Added Condition section
- Updated the Attendant Operation.
- Added Condition about the Call Group Number
- Updated the Attendant Operation.
- Added Condition about the Call Group Number
- Updated the Station Call Coverage Operation.
- Updated the Auto Called Number Redial (ACNR) Operation.
- Updated the Executive/Secretary Forward Operation.
Dec.18,2019
- Updated the Station Call Coverage Operation.
- Updated the Auto Called Number Redial (ACNR) Operation.
- Updated the Executive/Secretary Forward Operation.
Feb.13,2020
- Added 1000i Series IP Phone
2.3
Sep., 2020
S/W version 4.1.x.
- Added the Multi-Barge In Room
- Updated Description (Enhanced VSF MOH 4~30)
- Added the Programmable MOH Based On Station User & Call
- Added the SMDR Enhanced Options for Internal Call
- Added the Flexible Page from Mobile Extension at the Flexible Page Codes
- Updated BGM (Enhanced VSF MOH 4~30)
- Added the 1048ilss,1048idss models
2.4
Mar., 2021
S/W version 5.0.x.
- Added the “ Hybrid redundancy” at the Redundant System Processor for UCP
Copyright© 2013 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved
This material is copyrighted by Ericsson-LG Enterprise Co. Ltd. Any unauthorized reproductions, use or
disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without notice.
The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd.

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
i
Table of Contents
1Introduction .................................................................................................1
1.1 Manual Application .............................................................................................. 1
1.2 Manual Organization ........................................................................................... 1
1.3 Feature Information ............................................................................................. 1
1.4 Buttons &Term Variations.................................................................................... 2
1.5 eMG80/100 Expansion........................................................................................ 3
1.5.1 eMG80 Expansion....................................................................................................3
1.5.2 eMG100 Expansion..................................................................................................3
2System ........................................................................................................4
2.1 8-Digit Station Numbering Plan ........................................................................... 4
2.2 Account Code...................................................................................................... 5
2.3 Alarm Signal/Door Bell......................................................................................... 7
2.4 Authorization Codes (Password)......................................................................... 9
2.5 Auto Call Recording........................................................................................... 13
2.6 Auto Call Release.............................................................................................. 15
2.7 Automatic Call Distribution (ACD)...................................................................... 16
2.7.1 ACD Caller Controlled ICLID Routing ....................................................................16
2.7.2 ACD Statistics Report.............................................................................................18
2.7.3 Agents....................................................................................................................20
2.7.4 Announcements .....................................................................................................31
2.7.5 Auto ACD DND Unavailable Service......................................................................33
2.7.6 Calls-In-Queue routing...........................................................................................35
2.7.7 Calls-In-Queue Page Alert .....................................................................................36
2.7.8 Event Messages.....................................................................................................38
2.7.9 Group Mail Box.......................................................................................................39
2.7.10 Group Name...........................................................................................................41
2.7.11 Incoming Call Routing ............................................................................................42
2.7.12 Supervisors ............................................................................................................43
2.8 Auto Called Number Redial (ACNR).................................................................. 55
2.9 Automatic Pause Insertion................................................................................. 57
2.10 Automatic Privacy.............................................................................................. 58
2.11 Auto Service Mode Control................................................................................ 59
2.12 Automatic System Daylight Saving Time........................................................... 61
2.13 Automatic Time Synchronization....................................................................... 62
2.14 Call Duration Warning Tone .............................................................................. 63
2.15 Call Forward...................................................................................................... 64
2.16 Preset Call Forward........................................................................................... 68
2.17 Call Park............................................................................................................ 70
2.18 Call Pick-Up....................................................................................................... 72
2.18.1 Directed Call Pick-Up .............................................................................................72

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
ii
2.18.2 Group Call Pick-Up.................................................................................................74
2.18.3 Pickup Group Pick-Up............................................................................................76
2.19 Call Re-Routing (CRR)...................................................................................... 78
2.20 Call Transfer...................................................................................................... 79
2.20.1 Call Transfer, Outside Line.....................................................................................79
2.20.2 Call Transfer, Station..............................................................................................81
2.20.3 Call Transfer, System Announcement....................................................................83
2.20.4 Call Transfer, Voice Mail ........................................................................................84
2.21 Call Waiting/Camp-On....................................................................................... 85
2.22 Company Name Service.................................................................................... 86
2.23 Conference........................................................................................................ 87
2.23.1 Conference Group..................................................................................................87
2.23.2 Conference Member View & Delete.......................................................................90
2.23.3 Conference Room..................................................................................................91
2.23.4 Multi-Party Conference...........................................................................................94
2.23.5 Multi-Barge In Room ..............................................................................................96
2.23.6 Unsupervised Conference......................................................................................97
2.24 Customer Site Name ......................................................................................... 99
2.25 Data Line Security ........................................................................................... 100
2.26 Delayed Line Ring ........................................................................................... 101
2.27 Delayed Auto Attendant................................................................................... 102
2.27.1 DISA Incoming Line-Russia-................................................................................102
2.27.2 Normal Line Ring Assignment..............................................................................103
2.28 Diagnostics & Maintenance............................................................................. 104
2.29 Dial-by-Name (Directory Search & Dial).......................................................... 104
2.30 Dial Pulse to Tone Switchover......................................................................... 106
2.31 Dialing Restrictions.......................................................................................... 107
2.31.1 Class of Service ...................................................................................................107
2.31.2 Day/Timed & Night Station COS (Class of Service).............................................110
2.31.3 Temporary Station COS (Class of Service)/Lock.................................................112
2.31.4 Walking COS (Class of Service) ..........................................................................115
2.32 Digit Conversion.............................................................................................. 117
2.33 Alternative Route Selection for Digit conversion table..................................... 119
2.34 Differential Ring............................................................................................... 120
2.35 DND (Do Not Disturb)...................................................................................... 121
2.36 Door Open....................................................................................................... 123
2.37 Emergency Call Service .................................................................................. 125
2.37.1 Emergency Call....................................................................................................125
2.37.2 Emergency Call Caller-Location Support .............................................................126
2.37.3 Emergency Call –Bomb Threat History................................................................128
2.37.4 Emergency Mailbox..............................................................................................129
2.37.5 Emergency Call Monitor.......................................................................................130
2.38 Executive/Secretary Forward........................................................................... 131
2.39 External Auto Attendant/Voice Mail ................................................................. 133

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
iii
2.39.1 AA/VM Group.......................................................................................................133
2.39.2 In-band (DTMF) AA/VM Signaling........................................................................135
2.39.3 SMDI (Simplified Message Desk Interface) AA/VM Signaling..............................137
2.39.4 Voice Mailbox Translation ....................................................................................139
2.40 Flexible Numbering Plan.................................................................................. 140
2.41 Forced Disconnect Intrusion............................................................................ 141
2.42 Green Power Save for eMG ............................................................................ 143
2.43 Headset Compatibility...................................................................................... 144
2.44 Hold................................................................................................................. 146
2.44.1 Automatic Hold.....................................................................................................146
2.44.2 Hold Preference ...................................................................................................147
2.44.3 Hold Recall...........................................................................................................148
2.44.4 Exclusive Hold......................................................................................................149
2.44.5 System Hold.........................................................................................................151
2.45 Hot Desk.......................................................................................................... 153
2.46 ICLID Call Routing........................................................................................... 155
2.47 In-Room Indication .......................................................................................... 157
2.48 Integrated Auto Attendant/Voice Mail .............................................................. 158
2.48.1 Integrated AA/VM Overview.................................................................................158
2.48.2 Integrated Auto Attendant ....................................................................................160
2.48.3 Integrated Voice Mail............................................................................................166
2.48.4 System Voice Memo ............................................................................................193
2.49 IP Bridge Mode................................................................................................ 195
2.50 IP FAX Relay, T.38 Support ............................................................................ 196
2.51 IP System DECT ............................................................................................. 197
2.52 IP TRANS-CODING......................................................................................... 198
2.53 IP TRUNKING ................................................................................................. 199
2.53.1 H.323 v4 Service..................................................................................................199
2.54 LBC (Loud Bell Control)................................................................................... 201
2.55 LCR (Least Cost Routing)................................................................................ 203
2.56 Linked Station Pairs......................................................................................... 205
2.57 LNR (Last Number Redial) .............................................................................. 207
2.58 Mobile Extension ............................................................................................. 208
2.59 MOH (Music-On-Hold)..................................................................................... 211
2.59.1 Programmable MOH Based On Station User & Call............................................213
2.60 Multiple Language Support.............................................................................. 217
2.61 Multiple Voice Mailbox Support ....................................................................... 219
2.62 Network Security & Priority.............................................................................. 220
2.63 Outside Call Redirect....................................................................................... 221
2.64 Outside Call Time Restriction.......................................................................... 222
2.65 Outside Line Access........................................................................................ 223
2.66 Outside Line Queuing...................................................................................... 225
2.67 Personal Groups.............................................................................................. 227

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
iv
2.68 PPP over MODU for eMG................................................................................ 229
2.69 Pre-Defined & Custom Text Display Messages............................................... 230
2.70 Prefix Dialing Table ......................................................................................... 234
2.71 Prepaid Call..................................................................................................... 235
2.72 Redundant System Processor for UCP ........................................................... 236
2.73 Registration & Fractional Module Tables for UCP........................................... 238
2.74 Remote Control from Mobile Phone ................................................................ 239
2.75 Ringing Line Preference.................................................................................. 241
2.76 Speed Dial....................................................................................................... 243
2.76.1 Display Security....................................................................................................243
2.76.2 Speed Dial Pause Insertion..................................................................................244
2.76.3 Station Speed Dial................................................................................................245
2.76.4 System Speed Dial...............................................................................................249
2.76.5 System Speed Zone (Groups)..............................................................................252
2.76.6 Flexible Speed......................................................................................................253
2.77 Station Call Coverage...................................................................................... 255
2.78 Station Groups................................................................................................. 257
2.79 Station Flexible Button Default Table .............................................................. 260
2.80 SMDR (Station Message Detail Recording)..................................................... 261
2.80.1 Call Cost Display..................................................................................................261
2.80.2 Lost Call Recording..............................................................................................263
2.80.3 SMDR Call Records .............................................................................................266
2.80.4 SMDR Enhanced Options for Internal Call...........................................................269
2.81 System Administration..................................................................................... 272
2.81.1 Keyset Administration...........................................................................................272
2.81.2 Multi-Level Admin Access....................................................................................273
2.81.3 Web Administration..............................................................................................274
2.82 System Alarm.................................................................................................. 276
2.82.1 System Alarm Notification ....................................................................................276
2.82.2 System Alarm Notification Stop............................................................................294
2.82.3 System Alarm Announcement..............................................................................297
2.82.4 Triggering of External Contact Relay Port for Alarm ............................................298
2.83 System Networking.......................................................................................... 299
2.83.1 Centralized Control T-NET...................................................................................299
2.83.2 Distributed Control Network .................................................................................301
2.84 System Scenario Call Routing......................................................................... 327
2.85 Traffic Analysis................................................................................................ 329
2.85.1 Traffic Analysis, Attendant....................................................................................331
2.85.2 Traffic Analysis, Call Reports ...............................................................................333
2.85.3 Traffic Analysis, H/W Usage.................................................................................334
2.85.4 Traffic Analysis, Line Reports...............................................................................335
2.86 Universal Night Answer (UNA) ........................................................................ 337
2.87 Wake-Up Alarm, Enhanced............................................................................. 338
2.88 Wake-up Alarm, Standard ............................................................................... 341

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
v
2.89 Web Call Back................................................................................................. 344
2.90 Zone Management .......................................................................................... 345
2.90.1 Holiday Assignment..............................................................................................345
2.90.2 Remote Devices...................................................................................................346
2.91 Flexible Page Feature...................................................................................... 348
2.91.1 Flexible Page Codes............................................................................................348
2.91.2 Silent Text Messages...........................................................................................355
3Intercom ..................................................................................................357
3.1 Barge In........................................................................................................... 357
3.2 Direct Station Selection/Busy Lamp Field (DSS/BLF) ..................................... 359
3.3 Intercom (ICM) Call ......................................................................................... 360
3.4 Intercom Call Hold........................................................................................... 362
3.5 Intercom Caller Controlled Signaling ............................................................... 363
3.6 Intercom Lock-Out........................................................................................... 364
3.7 Intercom Step Call........................................................................................... 365
3.8 Intercom Tenancy Group................................................................................. 366
3.9 Intercom Transfer ............................................................................................ 368
3.10 Message Wait/Call Back.................................................................................. 370
3.10.1 Missed Call (CLI Message Wait)..........................................................................370
3.10.2 Message Wait Reminder Tone.............................................................................372
3.10.3 Short Message Service (SMS).............................................................................373
3.10.4 Internal Call Back.................................................................................................376
3.11 Paging ............................................................................................................. 379
3.11.1 Internal/External & All Call Page..........................................................................379
3.11.2 Meet Me Page......................................................................................................382
3.11.3 SOS Paging..........................................................................................................383
3.12 Push to Talk Paging ........................................................................................ 384
3.13 Emergency page ............................................................................................. 386
4Outside (CO/IP)lines ...............................................................................387
4.1 Auto Fault Detection and Recovery................................................................. 387
4.2 Caller ID Mode................................................................................................. 388
4.3 CO Line Flash.................................................................................................. 389
4.4 CO Line Release Guard Time ......................................................................... 390
4.5 CO Line Ring Detect........................................................................................ 391
4.6 Dial Pulse Signaling......................................................................................... 392
4.7 Direct Inward Dialing (DID).............................................................................. 393
4.8 Digit Conversion.............................................................................................. 395
4.9 Direct Inward System Access (DISA) .............................................................. 396
4.10 DTMF Signaling............................................................................................... 398
4.11 IP Address Dialing........................................................................................... 399
4.12 IP Trunking...................................................................................................... 400
4.12.1 H.323 v4 Service..................................................................................................400

iPECS eMG80/100& eMG800 & UCP & vUCP
Feature Description and Operation Manual Issue 2.4
vi
4.12.2 SIP Trunk Service ................................................................................................402
4.12.3 VOIP SW (Soft VOIP channel) for UCP ...............................................................403
4.13 IP WAN Dialing after Answer........................................................................... 404
4.14 ISDN (Integrated Service Digital Network)....................................................... 405
4.14.1 Calling/Called Party Identification.........................................................................405
4.14.2 ISDN AOC (Advice of Charge).............................................................................407
4.14.3 Keypad Facility.....................................................................................................408
4.14.4 Multiple Subscriber Number (MSN)......................................................................409
4.15 ISDN Supplementary Services........................................................................ 411
4.15.1 ISDN Call Deflection.............................................................................................411
4.15.2 ISDN Malicious Call ID Request...........................................................................413
4.16 Line Monitor..................................................................................................... 414
4.17 Multiple Calling Line ID.................................................................................... 415
4.18 Outside Line Groups........................................................................................ 417
4.19 Outside Line Preset Forward........................................................................... 418
4.20 Outside Line Ring Assignment ........................................................................ 419
4.21 Private Line...................................................................................................... 420
5iPECS phone...........................................................................................422
5.1 Answering Machine Emulation ........................................................................ 422
5.2 Auto Release of [SPEAKER]........................................................................... 424
5.3 Automatic Speaker Select ............................................................................... 425
5.4 Background Music (BGM)................................................................................ 426
5.5 Call Log Display............................................................................................... 429
5.6 Call Profile Routing.......................................................................................... 431
5.7 Call Wait for Internal & External calls............................................................... 434
5.8 DND –One-Time DND..................................................................................... 440
5.9 Flex Button Direct Speed Dial Assignment...................................................... 442
5.10 Flexible LED Flash Rates................................................................................ 443
5.11 Group Listening............................................................................................... 444
5.12 Intercom Signaling Mode................................................................................. 445
5.13 Microphone Mute............................................................................................. 446
5.14 Off-Hook Signaling .......................................................................................... 447
5.15 On-Hook Dialing .............................................................................................. 448
5.16 Outside Line Name Display............................................................................. 449
5.17 Prime Line Immediate/Delayed........................................................................ 450
5.18 Ring Tone Selection and Download ................................................................ 452
5.19 Save Number Redial (SNR)............................................................................. 453
5.20 Serial DSS/BLF Console ................................................................................. 454
5.21 Silent Text Message........................................................................................ 457
5.22 Speakerphone................................................................................................. 458
5.23 Station Flexible Buttons................................................................................... 460
5.24 Station Individual Call Routing (ICR) ............................................................... 462