LiveLife 4GX User manual

Overview & introduction
1 x 4GX Mobile alarm, wrist band, lanyard
& belt clip
1 x Charger or Home Charging Station
1 x 240 Volt power adaptor
1 x Magnetic USB power cable
1 x Nano Sim card installed & activated
Setup and pre-programming
Quick start guide and User manual
1 year of unlimited emergency calls & texts
The LiveLife 4Gx Mobile Alarm with GPS is a
clever medical and personal alert system.
Your alarm pendant relies on a connection to the
4GX, 4G and 3G (rollback) Mobile network to
operate. It uses a Nano SIM card that connects to
either the Telstra network or the Optus network in
Australia. It also uses GPS, wifi and Bluetooth 5 to
perform its location functions.
Your device uses text and voice across the net-
work to send out the text help messages and
perform the calls to your emergency contacts.
Being a mobile device, like a mobile phone it
needs to be recharged occassionally using the
included charging station.
It is important that the wearer of the device
retains a copy of the ‘Quick Start Guide’ and this
User Manual as it is likely they will be needed as a
reference in the future.
Video instructions that answer common questions
are available at www.livelifealarms.com.au/videos -
including a short video that describes how to test
run your alarm.
Performing regular tests
Like other electronic devices, it is important to
conduct regular checks of your alarm to make
sure it is working correctly. We suggest a monthly
health check which includes the following:
1. Check that the "green" light on your alarm is
flashing once quickly every 3 seconds. This means
you have a connection to the mobile network.
2. Ask a relative or friend to call your alarm you
can answer in hands-free, two-way voice.
3. Hold down the SOS button for one second
until you hear the voice prompt. Click the middle
SOS button again to cancel the emergency call
and text sequence.
4. Check your alarm for any obvious signs of
damage. Make sure the three brass discs on the
back of the alarm are bright and shiny.
5. Your alarm comes with lifetime support. If
you have any concerns, give us a call on 1800 936
774 and press 2 for Customer Support.
A video that demonstrates how to do a family
test run of your mobile alarm can be viewed at:
www.livelifealarms.com.au/videos
Updated versions of the User Manual are available for down-
load on our website: www.livelifealarms.com.au
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©2020. LiveLife Alarms. All rights reserved.
Included in package
Normally your Mobile alarm will have been
programmed by us before you receive it. This
means it is ready to use straight out of the
box. You should peform a family test run
before you use it.
* Please read the legal disclaimer on our website.
BEFORE YOU START

RED

Basic operation
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Your device is usually close to being fully charged when you open your box.
When placing the device in the charging station ensure it is positioned correctly. In the
correct position it will thunk into place and vibrate momentarily and a voice will announce
the device is charging .
After 4-5 days, the battery will approach 20% charge.
When the battery approaches 20% a voice will announce ‘Battery is low. Please recharge your
battery.’ The red LED will start blinking. When the battery reaches 10% charge though,
the device will send a Low battery text reminder that the battery needs to be recharged.
Charging your device
Turning on and off
Turning the device on
When you take the device out of the box it will be
turned off. To turn it on press the top ‘Side talk
button’. The green, blue and red LEDs will flash
rapidly and the device will begin to start up.
If you are in a mobile network area it will usually
take between 12 to 20 seconds to connect to the
available mobile network. A slow green flash
every 3 seconds signifies the device is trying to
connect to the network. Once connected the
green LED will show a fast flash every 3 seconds.
Automatically turning on in charger
If the device is off, when you place it in the charg-
er or connect the USB magnetic charging cable it
will automatically turn on.
When to turn the device off
There is no need to turn off the device off unless
you will not be using it for a prolonged period of
weeks or months.
To turn it off, hold down the SOS button and the
top ‘Side talk button’ together till the device
vibrates. The lights will turn off shortly after you
feel the vibration.
Hold down both
buttons together
for 2 seconds
till the device
vibrates and
turns off. The
LEDS will go out.

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©2020. LiveLife Alarms. All rights reserved.
Activating your alarm
Press the SOS/Help button down for 1 second till you feel a vibration. The device
will vibrate and then announce “Your mobile alarm has been activated. Click the
SOS/ button to cancel” before it starts the sequence of help text messages along
with the outgoing help calls. To cancel the call sequence just click the SOS/ button.
SOS
2
Help text messages sent
The device will send a help text message to all of your emergency contacts. Mobile
numbers will receive the messages with the location of the wearer on Google Maps.
1
3
Help call sequence begins
The device will then begin to call your emergency contacts in your chosen order,
ringing for 15 seconds per contact before trying the next contact, thereby avoiding
voicemail (if the contact’s phone is active and on). You will hear each outgoing ring
tone. Between each call your alarm will announce that it is about to call the next
contact and that you can cancel the call sequence by “clicking” the SOS button.
The first person to answer is the person who can talk to you. The wearer listens and
speaks through the pendant. Each call is limited to 3 minutes. By default the call
sequence loops and tries every contact twice. During a call the contact can
press on their phone keypad to stop the device calling any further contacts.
This function does not end the current call.
When you need help
Basic operation
6
12345
Sequence repeats once
Mum’s alarm.
Help me!
My location..
1

Basic operation
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©2020. LiveLife Alarms. All rights reserved.
Getting a GPS fix
Taking the device outside at first
When you take the 4GX Mobile alarm out of the
box you will need to turn it on. If you do not have
the Home Charging Station then take the pendant
outside for up to 5 minutes. This is so it can get its
first fix on the satellites and learn its new loca-
tion. The alarm also uses wifi to obtain location.
Calling the device
Anyone knowing the mobile number of the pen-
dant can call it and it will ring a once and then
answer automatically in speakerphone mode
(hands-free).
Finding the location of the
device using GPS
To find out the location of the person wearing
the device send a simple text command to the
device from a mobile phone.
The device will send a text reply with its location
on Google Maps. If GPS is unavailable it will send
its wifi or Bluetooth location.
See more information in this manual about the GPS
functions on page 12.
TIP
loc Send
Outgoing call to contact 1
Side talk button feature (speed dial)
The device has a ‘Side talk button’. When pressed
till it vibrates it makes an outgoing call to the first
emergency contact only (default setting). A voice
will announce “Calling contact number 1” (by
default). The wearer will then be able to have a
‘hands-free’ conversation with the first contact
person.
Press the ‘Side talk button’.
It will then make an outgoing
call to the first contact
number (default).
To end the call click the
SOS button once.
See page 16 for how to change who this button calls.

What do the lights mean?
Connection to the mobile network
The green LED is the more important light to
become familiar with. The main thing to become
familiar with is that when you have a connection
to the 4GX, 4G or 3G mobile network the green
LED will show a ‘fast’ flash every 3 seconds.
When it is not connected to the 4GX, 4G or 3G
network and trying to connect it will show a ‘slow’
(1 second in length) flash every 3 seconds.
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©2020. LiveLife Alarms. All rights reserved.
The Green LED
The Blue LED
Connection to the satellites (GPS)
The blue LED is mainly used by our technicians to
test the operation of the GPS function and Blue-
tooth (location) If you see the light flash which it
rarely will do, you should not be concerned.
Fast flash
every 3 secs
Slow flash
every 3 secs
Rapid flashing
Green LED
Trying to connect to the
mobile network
Is connected to 4GX, 4G or
3G mobile network
SOS text messages and calls
are happening
What this means
Rapid flashing
On (solid)
Is off or
flashing slowly
Red LED
Device has been fully charged
Battery power is lower
than 20%
The device is charging
What this means
Double flash
every 3 secs Bluetooth is connected
RED: Battery
indicator
GREEN: Mobile
indicator
BLUE: Position
indicator
The Red LED
Battery/Power
After 4-5 days, the battery will approach 20%
charge and the pink LED will begin flashing rapid-
ly. When this happens a voice will announce “Bat-
tery is low. Please recharge your battery”. There
are still several hours of operation left in the
device at this point. When the battery reaches
10% charge though, the device will send a “Low
battery text message reminder” to the first emer-
gency contact.

Home Charging Station
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Home location beacon
The Home Charging Station acts like a home
beacon when you need help. It communicates via
Bluetooth with your pendant when you press the
SOS button or the Automatic Fall Detection is
triggered. The fastest way for the pendant to find
your location when you are home is via Bluetooth.
We have manually programmed your Station with
the GPS location of your home address you sup-
plied with your order setup information. The
Station remembers this location all the time. If
you are at home the pendant uses the location of
your Station on Google Maps and includes that
location in the SOS text messages that are sent to
your emergency contacts.
If your pendant cannot find its location via the
Station’s Bluetooth, then it uses wifi and GPS to
find its location.
Going away on holidays
If you travel away from home on holidays we
advise you to use the Magnetic Charging cable or
purchase an extra Charger rather than taking your
Home Charging Station with you. This is because
the programmed location will not update auto-
matically to your holiday or temporary address. If
the Station is within Bluetooth range at your
temporary address it will use the programmed
home address we programmed during the setting
up of your device.
Moving home
If you are making a longer or more permanent
move then the home address programmed into
your Station can be updated by calling our Cus-
tomer Support team on 1800 936 774 and select
option 2.
Option to turn off Bluetooth temporarily
There is the option of turning off the Station’s
Bluetooth temporarily so you can take your
Station with you on holidays. Contact our Cus-
tomer Support if in doubt on 1800 936 774.
To turn off the Station’s Bluetooth send this text
command to your alarm’s mobile number:
The alarm will reply with BLE Loc off, meaning it
is using wifi and GPS to find its location.
To turn on the Station’s Bluetooth send this text
command to your alarm’s mobile number:
The alarm will reply with BLE Loc on, meaning it
is using Bluetooth from the Station if available to
find its location.
Uses Bluetooth first
By default the pendant uses Bluetooth first, then
any available wifi and then GPS to find its loca-
tion. You do not need to pair the device to Blue-
tooth or set up wifi manually.
Bluetooth
Your home
address
SOS
activated
When you press the SOS button the pendant first looks to
see if the Station is within Bluetooth range. If it connects
to the Station it knows it is as at home and sends that
address on Google Maps via text to your emergency contacts.
.
BL0 Send
BL1 Send

Home Charging Station
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©2019. LiveLife Alarms. All rights reserved.
Rear of the Home Charging Station
USB charging cable
Looking after your Station
Take particular care to ensure the device is com-
pletely dry before each recharge. Wipe all water,
sweat, perfumes and oils from the device before
placing in the Home Charging Station. Give it a
wipe with the supplied micro-suede cloth regu-
larly. Do not use cleaners or harsh chemicals.
Home Charging Station Bluetooth distance
Inside buildings the Bluetooth connection from
the Station to the pendant can be obstructed by
walls and other objects. The rated range for the
Bluetooth is 25 metres when obstructed. When
the pendant is too far from the Station it will not
be able to perform the Bluetooth functions such
as SOS activation, Calling a contact (speed dial)
and providing the pendant’’s location via Blue-
tooth. Instead the alarm will use wifi and GPS for
location when too far from the Home Charging
Station.
SOS button
As an alternative to pressing the SOS button on
your pendant you can press and activate the SOS
button located on the front centre of the Station.
See page 5 for details about the SOS activation
process.
Voice announcements button
The Station makes voice announcements to guide
you. These can be turned off by pressing the
button on the right on the front of the Station. To
turn them back on press the same button again.
Side talk button (Speed dial)
This button is located on the left on the front of
the station. When pressed the alarm will make an
outgoing call to the first contact (default con-
tact). To end the call click this button. This button
operates the same as the Side talk button on the
pendant. (See page 6 for details)
Bottom of the Home Charging Station
Loosen and unwind
the USB cable before
plugging into the
white power adapter
Loudspeaker
Additional informationWhat the buttons do

Battery & recharging
The Mobile Alarm uses a lithium ion battery like
the type in a mobile phone.
Using your device for the first time
When you receive your Mobile alarm it will prob-
ably have a fair amount of charge. You may wish
to charge it up though in the charging station for
30 minutes before using it.
How long it takes to recharge
The battery should only take around 30 minutes
to fully charge if it is very low or flat. A full charge
can last 4 to 5 days depending on use. The Mobile
alarm will warn you when it needs to be
recharged.
Low battery warning
The device has the ability to send out a low bat-
tery warning via text to the first emergency con-
tact. Usually this feature is turned on unless you
asked us to turn it off during the setup. When the
battery level in the device falls to around 10% it
will vibrate and a voice will warn you “Battery is
low. Please recharge your battery.” and will send
a low battery text message to the first emergency
contact at 10% charge.
CHANGING YOUR
EMERGENCY CONTACTS
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©2020. LiveLife Alarms. All rights reserved.
Charging your device When is the battery fully charged?
The RED light on the side of the alarm will be
steady on. You can also check with the text com-
mand: battery
Charging via the Magnetic USB cable
Automatically comes on when charging
If the device is off, placing it in the charging
station will turn it on.
Turning it off to save power
We do not advise the wearer to turn the device off
to save power. The device does not need to be
turned off. If you are not wearing it, place it in the
charging station. It can be left in there indefinite-
ly.
Power saving mode
We have set your device to ‘Power Saving mode’ in
order to prolong time between charges. This
means that the GPS function goes to sleep when
the device has not detected any movement for
around 10 seconds. Without this mode the GPS
would be constantly trying to get a GPS fix and
the battery would run down quicker. In power
saving mode the device will attempt to obtain
location via Bluetooth and/or wifi.
Using other chargers
To be safe only use the power adapter supplied
with your Mobile alarm. Other adapters may
damage the device and void your warranty.
LOW0 Send
To turn low battery warning off send text:
The device will reply with a confirmation
text that the low warning has been changed.
To turn low battery warning on send text:
LOW1,20 Send
* In this example the low battery warnings
occur at the default of 20% charge.
You can recharge the device
by attaching the magnetic
USB cable to the four charging
contacts on the rear of the pendant.
A voice warning will announce
“Your mobile alarm is charging”
when the magnetic charger is attached correctly.

Using the GPS feature
Your Mobile Alarm has an in-built Swiss GPS
function that monitors the location of the
wearer of the device as well as Bluetooth.
It uses this GPS function to send out the location
of the wearer as part of the SOS help, text mes-
sages. The location of the wearer is shown on
Google Maps as part of those messages. This
means the people who received the message on
their mobile phones know where to send help to.
Accuracy of the GPS: uBlox 8 technology
The GPS location is normally accurate to 2.5
metres. This rate of accuracy can be affected by
tall buildings and other obstructions.
To save power the GPS goes to sleep
The GPS function goes to sleep to conserve power
if it does not detect any movement for around 10
seconds.
What wakes up the GPS?
The GPS wakes up and attempts to connect to the
satellites when it detects some movement (two
shakes or movements) or is turned on.
Why it can take a while to get a GPS fix
The GPS can be slow to get a fix if it has been
turned off for a number of hours or has been
inside a building where it has been unable to see
the satellites for a while. This can also happen due
to normal limitations with GPS: Underground
carparks, lifts, concrete buildings, tunnels and
other constructions can block the signal from
satellites to the pendant. When a GPS location
cannot be sourced the Mobile alarm will attempt
to report position via Bluetooth 5 then via wifi
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©2020. LiveLife Alarms. All rights reserved.
How the GPS works
location. If the device gives its location on Google
Maps as somewhere it is no longer located at, this
simply means it did not have a chance to get a
new GPS fix before the SOS button was pressed or
the ‘loc’ command was sent to it. Usually, a loca-
tion will still be sent however, it could be a Blue-
tooth 5 location or a wifi location.
Barriers to getting a GPS fix
The GPS needs to see the sky in order for the
device to work out where it is. Inside some homes
and buildings it will not be able to connect to the
satellites till it is near a window. Some structures
like basements, lifts, tunnels and building interi-
ors with no close by windows will mean a GPS fix
cannot be obtained. Sometimes also inside a car
there can be delays in obtaining a GPS fix.
In general remember that GPS was designed for
outside use and that when indoors a GPS fix is not
as easy to obtain at times. We cannot guarantee it
will always know its current location on Google
Maps via GPS. However, Bluetooth and/or wifi
location will be sent instead in these situations.
Find me function
If you lose your Mobile alarm you can send it the
find me text command:
The device will say out loud “I am your alarm.
I am over here”.
5
Send
FINDME

Using the fall detection feature
The Mobile Alarm has an in-built fall detection
feature that is designed to detect serious falls,
likely to result in unconsciousness. It has been
designed this way so as to be a secondary level of
assistance to compliment the SOS help texts and
calls. If after a fall a wearer is not able to press the
SOS/help button due to being unable to move or
reach the SOS button then the fall detection func-
tion can send out the text alerts and follow up
with voice calls.
How it works
The device uses an algorithm to make a judge-
ment as to whether a serious fall has occurred.
Amongst other things, it measures the speed and
angle at which the device hit the ground.
If all criteria are met, it will vibrate and a clear
voice will announce “Fall has been detected, click
the SOS button to cancel the fall alert.” to tell you
it thinks a fall has occurred. During this time it
can be cancelled by clicking the SOS button. If it is
not cancelled then it sends out ‘Fall down alert!’ as
text messages with the wearer’s location on
Google Maps and then follows up with the voice
call sequence to your contacts.
Emerging technology
Fall detection is still a developing technology
which means sometimes false alerts can occur.
However, if the alarm detects a fall you will be
warned and will have plenty of time to “click” the
SOS button to cancel the fall alert sequence.
Additionally we cannot guarantee every serious
fall will be detected as many variables come into
play. The device must generally be at least 1 metre
above the ground before the fall. The impact
surface and bracing can influence it.
Testing the fall detection feature
When you first receive your Mobile alarm you may
drop it or gently toss it on a soft material (soft
carpet) if you want to see the fall alert sequence
in action. After that, however, we do not advise
you to attempt to test the fall detection yourself
multiple times. Every fall is different due to the
variables involved. Over testing the feature may
result in injury or damage to the device. Do not
deliberately drop or throw the device at a hard
surface to test it.
What can stop fall detection from working?
Because the device is a pendant on a lanyard or
chain it can be worn in such a way that it swings
during a fall. Because it measures the speed of
impact using a 3D accelerometer it is likely a fall
from a height of less than a metre such as from a
sitting position will not trigger the fall detector.
Turning fall detection on or off
You can turn this feature on or off using a simple
text command from a mobile phone to the device.
During setup fall detection is turned on. To turn
fall detection on send text command:
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Designed for serious falls
Send
FL1,5,1
Send
FL0
To turn fall detection off send text command:
Device will reply with “Fall down alarm off!”.
Device will reply with “Fall down alarm on!”.
FL1 FL0
5 1
Enable Sensitivity
Call as well
as send texts
Disable
, ,
(9 most sensitive, 1 least sensitive)
©2020. LiveLife Alarms. All rights reserved.