LiveLife 4GX User manual

Overview & introduction
1 x 4GX Mobile alarm, wrist band, lanyard
& belt clip
1 x Charger or Home Charging Station
1 x 240 Volt power adaptor
1 x Magnetic USB power cable
1 x Nano Sim card installed & activated
Setup and pre-programming
Quick start guide and User manual
1 year of unlimited emergency calls & texts
The LiveLife 4Gx Mobile Alarm with GPS is a
clever medical and personal alert system.
Your alarm pendant relies on a connection to the
4GX, 4G and 3G (rollback) Mobile network to
operate. It uses a Nano SIM card that connects to
either the Telstra network or the Optus network in
Australia. It also uses GPS, wifi and Bluetooth 5 to
perform its location functions.
Your device uses text and voice across the net-
work to send out the text help messages and
perform the calls to your emergency contacts.
Being a mobile device, like a mobile phone it
needs to be recharged occassionally using the
included charging station.
It is important that the wearer of the device
retains a copy of the ‘Quick Start Guide’ and this
User Manual as it is likely they will be needed as a
reference in the future.
Video instructions that answer common questions
are available at www.livelifealarms.com.au/videos -
including a short video that describes how to test
run your alarm.
Performing regular tests
Like other electronic devices, it is important to
conduct regular checks of your alarm to make
sure it is working correctly. We suggest a monthly
health check which includes the following:
1. Check that the "green" light on your alarm is
flashing once quickly every 3 seconds. This means
you have a connection to the mobile network.
2. Ask a relative or friend to call your alarm you
can answer in hands-free, two-way voice.
3. Hold down the SOS button for one second
until you hear the voice prompt. Click the middle
SOS button again to cancel the emergency call
and text sequence.
4. Check your alarm for any obvious signs of
damage. Make sure the three brass discs on the
back of the alarm are bright and shiny.
5. Your alarm comes with lifetime support. If
you have any concerns, give us a call on 1800 936
774 and press 2 for Customer Support.
A video that demonstrates how to do a family
test run of your mobile alarm can be viewed at:
www.livelifealarms.com.au/videos
Updated versions of the User Manual are available for down-
load on our website: www.livelifealarms.com.au
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©2020. LiveLife Alarms. All rights reserved.
Included in package
Normally your Mobile alarm will have been
programmed by us before you receive it. This
means it is ready to use straight out of the
box. You should peform a family test run
before you use it.
* Please read the legal disclaimer on our website.
BEFORE YOU START

RED

Basic operation
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©2020. LiveLife Alarms. All rights reserved.
Your device is usually close to being fully charged when you open your box.
When placing the device in the charging station ensure it is positioned correctly. In the
correct position it will thunk into place and vibrate momentarily and a voice will announce
the device is charging .
After 4-5 days, the battery will approach 20% charge.
When the battery approaches 20% a voice will announce ‘Battery is low. Please recharge your
battery.’ The red LED will start blinking. When the battery reaches 10% charge though,
the device will send a Low battery text reminder that the battery needs to be recharged.
Charging your device
Turning on and off
Turning the device on
When you take the device out of the box it will be
turned off. To turn it on press the top ‘Side talk
button’. The green, blue and red LEDs will flash
rapidly and the device will begin to start up.
If you are in a mobile network area it will usually
take between 12 to 20 seconds to connect to the
available mobile network. A slow green flash
every 3 seconds signifies the device is trying to
connect to the network. Once connected the
green LED will show a fast flash every 3 seconds.
Automatically turning on in charger
If the device is off, when you place it in the charg-
er or connect the USB magnetic charging cable it
will automatically turn on.
When to turn the device off
There is no need to turn off the device off unless
you will not be using it for a prolonged period of
weeks or months.
To turn it off, hold down the SOS button and the
top ‘Side talk button’ together till the device
vibrates. The lights will turn off shortly after you
feel the vibration.
Hold down both
buttons together
for 2 seconds
till the device
vibrates and
turns off. The
LEDS will go out.

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©2020. LiveLife Alarms. All rights reserved.
Activating your alarm
Press the SOS/Help button down for 1 second till you feel a vibration. The device
will vibrate and then announce “Your mobile alarm has been activated. Click the
SOS/ button to cancel” before it starts the sequence of help text messages along
with the outgoing help calls. To cancel the call sequence just click the SOS/ button.
SOS
2
Help text messages sent
The device will send a help text message to all of your emergency contacts. Mobile
numbers will receive the messages with the location of the wearer on Google Maps.
1
3
Help call sequence begins
The device will then begin to call your emergency contacts in your chosen order,
ringing for 15 seconds per contact before trying the next contact, thereby avoiding
voicemail (if the contact’s phone is active and on). You will hear each outgoing ring
tone. Between each call your alarm will announce that it is about to call the next
contact and that you can cancel the call sequence by “clicking” the SOS button.
The first person to answer is the person who can talk to you. The wearer listens and
speaks through the pendant. Each call is limited to 3 minutes. By default the call
sequence loops and tries every contact twice. During a call the contact can
press on their phone keypad to stop the device calling any further contacts.
This function does not end the current call.
When you need help
Basic operation
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12345
Sequence repeats once
Mum’s alarm.
Help me!
My location..
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Basic operation
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©2020. LiveLife Alarms. All rights reserved.
Getting a GPS fix
Taking the device outside at first
When you take the 4GX Mobile alarm out of the
box you will need to turn it on. If you do not have
the Home Charging Station then take the pendant
outside for up to 5 minutes. This is so it can get its
first fix on the satellites and learn its new loca-
tion. The alarm also uses wifi to obtain location.
Calling the device
Anyone knowing the mobile number of the pen-
dant can call it and it will ring a once and then
answer automatically in speakerphone mode
(hands-free).
Finding the location of the
device using GPS
To find out the location of the person wearing
the device send a simple text command to the
device from a mobile phone.
The device will send a text reply with its location
on Google Maps. If GPS is unavailable it will send
its wifi or Bluetooth location.
See more information in this manual about the GPS
functions on page 12.
TIP
loc Send
Outgoing call to contact 1
Side talk button feature (speed dial)
The device has a ‘Side talk button’. When pressed
till it vibrates it makes an outgoing call to the first
emergency contact only (default setting). A voice
will announce “Calling contact number 1” (by
default). The wearer will then be able to have a
‘hands-free’ conversation with the first contact
person.
Press the ‘Side talk button’.
It will then make an outgoing
call to the first contact
number (default).
To end the call click the
SOS button once.
See page 16 for how to change who this button calls.

What do the lights mean?
Connection to the mobile network
The green LED is the more important light to
become familiar with. The main thing to become
familiar with is that when you have a connection
to the 4GX, 4G or 3G mobile network the green
LED will show a ‘fast’ flash every 3 seconds.
When it is not connected to the 4GX, 4G or 3G
network and trying to connect it will show a ‘slow’
(1 second in length) flash every 3 seconds.
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©2020. LiveLife Alarms. All rights reserved.
The Green LED
The Blue LED
Connection to the satellites (GPS)
The blue LED is mainly used by our technicians to
test the operation of the GPS function and Blue-
tooth (location) If you see the light flash which it
rarely will do, you should not be concerned.
Fast flash
every 3 secs
Slow flash
every 3 secs
Rapid flashing
Green LED
Trying to connect to the
mobile network
Is connected to 4GX, 4G or
3G mobile network
SOS text messages and calls
are happening
What this means
Rapid flashing
On (solid)
Is off or
flashing slowly
Red LED
Device has been fully charged
Battery power is lower
than 20%
The device is charging
What this means
Double flash
every 3 secs Bluetooth is connected
RED: Battery
indicator
GREEN: Mobile
indicator
BLUE: Position
indicator
The Red LED
Battery/Power
After 4-5 days, the battery will approach 20%
charge and the pink LED will begin flashing rapid-
ly. When this happens a voice will announce “Bat-
tery is low. Please recharge your battery”. There
are still several hours of operation left in the
device at this point. When the battery reaches
10% charge though, the device will send a “Low
battery text message reminder” to the first emer-
gency contact.

Home Charging Station
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©2020. LiveLife Alarms. All rights reserved.
Home location beacon
The Home Charging Station acts like a home
beacon when you need help. It communicates via
Bluetooth with your pendant when you press the
SOS button or the Automatic Fall Detection is
triggered. The fastest way for the pendant to find
your location when you are home is via Bluetooth.
We have manually programmed your Station with
the GPS location of your home address you sup-
plied with your order setup information. The
Station remembers this location all the time. If
you are at home the pendant uses the location of
your Station on Google Maps and includes that
location in the SOS text messages that are sent to
your emergency contacts.
If your pendant cannot find its location via the
Station’s Bluetooth, then it uses wifi and GPS to
find its location.
Going away on holidays
If you travel away from home on holidays we
advise you to use the Magnetic Charging cable or
purchase an extra Charger rather than taking your
Home Charging Station with you. This is because
the programmed location will not update auto-
matically to your holiday or temporary address. If
the Station is within Bluetooth range at your
temporary address it will use the programmed
home address we programmed during the setting
up of your device.
Moving home
If you are making a longer or more permanent
move then the home address programmed into
your Station can be updated by calling our Cus-
tomer Support team on 1800 936 774 and select
option 2.
Option to turn off Bluetooth temporarily
There is the option of turning off the Station’s
Bluetooth temporarily so you can take your
Station with you on holidays. Contact our Cus-
tomer Support if in doubt on 1800 936 774.
To turn off the Station’s Bluetooth send this text
command to your alarm’s mobile number:
The alarm will reply with BLE Loc off, meaning it
is using wifi and GPS to find its location.
To turn on the Station’s Bluetooth send this text
command to your alarm’s mobile number:
The alarm will reply with BLE Loc on, meaning it
is using Bluetooth from the Station if available to
find its location.
Uses Bluetooth first
By default the pendant uses Bluetooth first, then
any available wifi and then GPS to find its loca-
tion. You do not need to pair the device to Blue-
tooth or set up wifi manually.
Bluetooth
Your home
address
SOS
activated
When you press the SOS button the pendant first looks to
see if the Station is within Bluetooth range. If it connects
to the Station it knows it is as at home and sends that
address on Google Maps via text to your emergency contacts.
.
BL0 Send
BL1 Send