Lopi heritage bay User manual

Owner's
Manual
- April, 1997 -
¥ Freestanding B-Vent Stove
¥ Natural Gas or Propane
ANSIZ21.11.1-1991
CAN/CGA 1-2.19-M88 and 2.17M91
WARNING: If the information in this manual is not followed exactly, a fire or explosion may
result causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
¥ Do not try to light any appliance.
¥ Do not touch any electrical switch; do not use any phone in your building.
¥ Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
¥ If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
Heritage Bay B-Vent Gas Stove
10850 117th Place N.E. Kirkland, WA 98033
OMNI
Listed

PAGE 2SAFETY PRECAUTIONS
¥ IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
¥ This unit must be installed by a qualified installer to prevent the possibility of
an explosion. Your dealer will know the requirements in your area and can
inform you of those people considered qualified. The room heater should be
inspected before use and at least annually by a qualified service person. More
frequent cleaning may be required due to excessive lint from carpeting,
bedding material, etc.
¥ The instructions in this manual must be strictly adhered to. Do not use
makeshift methods or compromise in the installation. Improper installation
will void the warranty and safety listing.
THIS CONTROL
HAS BEEN
CONVERTED TO
LP
THIS CONTROL
HAS BEEN
CONVERTED FOR
NATURAL GAS
¥ This heater is either approved for natural gas
(NG) or propane (LP). Burning the incorrect
fuel will void the warranty and safety listing and
may cause an extreme safety hazard. Check the
label above the gas control valve to make sure it
matches the fuel being used. Direct questions
about the type of fuel used to your dealer.
Ok
¥ Contact your local
building officials to
obtain a permit and
information on any
installation restrictions or
inspection requirements in
your area. Notify your
insurance company of this
heater as well.
¥ If the flame becomes
sooty, dark orange in
color, or extremely tall,
do not operate the heater.
Call your dealer and
arrange for proper
servicing.
¥ It is imperative that
control compartments,
screens, or circulating air
passageways of the heater
be kept clean and free of
obstructions. These areas
provide the air necessary
for safe operation. ?
¥ Do not operate the heater
if it is not operating
properly in any fashion or
if you are uncertain. Call
your dealer for a full
explanation of your heater
and what to expect.
Gas
¥ Do not store or use
gasoline or other
flammable liquids in the
vicinity of this heater.
¥ Keep all furniture or other
combustible items at least
36" away from the front
of the heater.
AAAAA
AAAAA
AAAAA
AAAAA
AA
AA
¥ Do not operate if any
portion of the heater was
submerged in water or if
any corrosion occurs.

SAFETY PRECAUTIONS (CONTINUED)PAGE 3
¥ Do not place clothing or
other flammable items on
or near the heater.
Because this heater can be
controlled by a thermostat
there is a possibility of the
heater turning on and
igniting any items placed
on or near it.
AA
AA
AA
AA
A
¥ Light the heater using the
built-in piezo igniter. Do
not use matches or any
other external device to
light your heater.
¥ Never remove, replace,
modify or substitute any
part of the heater unless
¥ The viewing glass should
be opened for service only
(see the maintenance
section of this manual).
¥ Any safety screen or
guard removed for
servicing must be
replaced prior to
operating the heater.
instructions are given in
this manual. All other
work must be done by a
trained technician. Don't
modify or replace orifices.
¥ Allow the heater to cool
before carrying out any
maintenance or cleaning.
¥ Operate the heater
according to the
instructions included in
this manual.
¥ If the main burners do not
start correctly turn the gas
off at the gas control
valve and call your dealer
for service.
¥ The pilot flame must
contact the thermopile
and thermocouple (see the
illustration to the left). If
it does not, turn the gas
control valve to "OFF"
and call your dealer.
AA
AA
AA
AA
¥ This unit is not for use
with solid fuel
¥ Do not place anything
inside the firebox (except
the included fiber logs).
¥ If the fiber logs become
damaged, replace with
Travis Industries log set.
This
Manual
¥ Do not throw this manual
away. This manual has
important operating and
maintenance instructions
that you will need at a
later time. Always follow
the instructions in this
manual.
¥ Do not touch the hot
surfaces of the heater.
Educate all children of the
danger of a high-
temperature heater.
Young children should be
supervised when they are
in the same room as the
heater.
¥ Plug the heater into a
120V grounded electrical
outlet. Do not remove the
grounding plug.
¥ Don't route the electrical
cord in front of, over, or
under the heater
¥ Instruct everyone in the
house how to shut gas off
to the appliance and at the
gas main shutoff valve.
The gas main shutoff
valve is usually next to
the gas meter or propane
tank and requires a
wrench to shut off.
¥Travis Industries, Inc.
grants no warranty,
implied or stated, for the
installation or
maintenance of your
heater, and assumes no
responsibility of any
consequential
damage(s).

PAGE 4TABLE OF CONTENTS
Introduction & Important Info. ...................1
Safety Precautions............................................2
Features & Specifications............................ 5
Installation Options ......................................... 5
Heating Specifications .....................................5
Dimensions..................................................... 5
Fuel, Emissions, Electrical.............................. 5
Stove Installation
Installation Preparation....................................6
Items Required for Installation ........................ 6
Items Packed with the Heritage Bay............... 6
Order of Installation ........................................ 6
Stove Clearances ............................................6
Stove Placement Requirements ..................... 7
Floor Protection Requirements........................7
Gas Line Installation ....................................... 7
Vent Requirements..........................................8
Vent Termination Requirements......................9
Electrical Connection ...................................... 9
Finalizing the Installation
Door Opening ..................................................10
Log, Twig, and Ember Installation .................. 11
Leak Test the Gas Line ...................................12
Pilot Flame Inspection .................................... 12
Air Shutter Adjustment.....................................12
Flame Inspection ............................................ 12
Explain Heater Operation to Owner.................12
Operating Your Heater
Before You Begin............................................ 13
Location of Controls........................................ 13
Starting The Pilot Flame ................................. 14
Starting the Heater for the First Time ............. 15
Turning the Heater On and Off ....................... 15
Adjusting the Flame Height............................. 15
Adjusting the Blower Speed............................ 16
Normal Operating Sounds .............................. 16
Maintaining Your Heater
Cleaning Your Heater ..................................... 17
Yearly Service Procedure ............................... 17
Adjusting the Door .......................................... 18
Troubleshooting
Troubleshooting Table .................................... 19
How this Heater Works ................................... 20
Wiring Diagram ............................................... 21
Warranty................................................................ 22
Listing Information......................................... 23
Optional Equipment
LP Conversion ................................................ 24
Thermostat Installation ................................... 28
Remote Control Thermostat ........................... 29
Index 30
Symbols Used in this Manual
The illustration below details what the symbols used along the left margin indicate.
Requirement
¥¥
¥¥ 11 11 !! !! ?? ?? ++ ++
Hint
NoteWarningStep

FEATURES AND SPECIFICATIONS PAGE 5
Installation Options:
¥ Freestanding
¥ Residential Only
(not for Mobile Homes)
¥ Class A Chimney Retrofit
Features:
¥ Works During Power Outages (millivolt system)
¥ High Efficiency; Up to 79% for Natural Gas,
80% for LP (Steady State)
¥ Optional Thermostat or Remote Control
¥ Realistic "Wood Fire" Look
¥ Convenient Operating Controls
¥ Variable-Rate Heat Output
¥ Quiet Blower for Effective Heat Distribution
¥ Low Maintenance
Heating Specifications: Natural Gas LP (Propane)
Approximate Heating Capacity (in square feet)* 1,200 - 2,000 1,200 - 2,000
High Burn Input Rate (In BTU's) 40,000 40,000
Low Burn Input Rate (In BTU's) 23,700 23,000
Efficiency** up to 80 % up to 80 %
AFUE (Annual Fuel Utilization Efficiency) 68 % 68 %
* Heating capacity will vary with the home's floor plan and insulation, natural gas or Propane BTU rating, and outside temperature.
** Efficiency rating is a product of thermal efficiency rating determined under continuous operation independent of installed system.
To measure the net BTU's, multiply the BTU input by the efficiency percentage.
Dimensions:
Fuel:
The heater is designed
either for natural gas or for
propane. Check the sticker
on top of the gas control
valve.
Emissions:
This unit has passed the
ANSI emission standards
for vented room heaters as
tested by OMNI
Environmental Services,
Inc.
Electrical Specifications:
120 Volts, 1.3 Amps, 60
Hz (150 watts on high)
27-3/8" (695 mm)
8-1/4"
(210 MM)
Weight: 275
Lbs
(125 kg).
32-3/8Ó
(822 mm)
20-3/8"
(518 mm)
Measure
Clearances
from the
Stove Top
The starter section is 3/4" (19
mm) below the top.

PAGE 6STOVE INSTALLATION - For Qualified Installers Only!
Installation Preparation
! This appliance must be installed in accordance with all local codes, if any; if not, follow ANSI
Z223.1 and the requirements listed in this manual. Failure to follow all of the requirements
may result in property damage, bodily injury, or even death.
! Notify your insurance company before hooking up this heater.
! The requirements listed below are divided into sections. All requirements must be met
simultaneously. The order of installation is not rigid Ð the qualified installer should follow the
procedure best suited for the installation.
Items Required for Installation
¥B-Vent System ¥Gas Hookup Equipment
Items Packed with the Heritage Bay
¥Propane Conversion Kit ¥Log Set (2 Logs, 2 Twigs, Embers)
Order of Installation
1If using propane, follow the converstion instructions on
page 24
2Position the heater, use floor protection if needed
3Connect the gas line. Connect the gas vent.
4Follow the instructions under "Finalizing the
Installation" on pages 10 through 12
Stove Clearances
8" Min.
(200 mm)
3" Min.
(75 mm)
With this clearance the vent
is 6-7/8" (175 mm) from the
back wall, 19-3/8" (492 mm)
from the side wall.
Straight Installations Corner Installations
45¡
3" Min.
(75 mm)
With this
clearance the
vent is 11-5/8"
(296 mm) from
the wall.

STOVE INSTALLATION (CONT.) - For Qualified Installers Only! PAGE 7
Stove Placement Requirements
¥Heater must be installed on a level surface capable of supporting the heater and vent
¥Due to the high temperature of the heater, it should be located out of traffic and away from furniture
and draperies. Heater must be placed so no combustibles are within, or can swing within 36" (910
mm) of the front of the heater (e.g. drapes, doors)
?When placed in a location where the floor to ceiling height is under 7 feet (2130 mm), the
installation is considered an alcove and must meet the following requirements:
¥The alcove floor to ceiling height must be at least 60" (1520 mm) tall
¥The alcove must not be more than 48" (1220 mm) deep before the ceiling returns to 7' (2130 mm)
¥The alcove must be at least 43-3/8" (1100 mm) wide
¥The heater must not be placed so the vents below or above the door, along the sides of heater, or
along the back of the heater can become blocked.
Floor Protection
¥When the stove is installed directly on carpeting, vinyl or other combustible material other than
wood flooring, the stove must be installed on a metal or wood protection panel extending the full
width and depth of the heater (Minimum 27-3/8" (695 mm) wide by 20-3/8" (518 mm) deep ).
Gas Line Installation
!The gas line must be installed in accordance with all local codes, if any; if not, follow ANSI Z223.1
and the requirements listed below.
!The heater and gas control valve must be
disconnected from the gas supply piping during
any pressure testing of that system at test
pressures in excess of 1/2 psig (3.45 kPA). For
pressures under 1/2 psig (3.45 kPA), isolate the
gas supply piping by closing the manual shutoff
valve.
¥This heater is designed for natural gas but can
be converted to propane. Check the sticker on
the top of the gas control valve to make sure
the correct fuel is used.
¥Leak test all gas line joints and the gas control
valve prior to and after starting the heater.
¥The gas inlet accepts a 3/8" F.P.T. Fitting
¥The location of the gas inlet is shown below
¥A manual shutoff valve is required for
installation (it must be located within 3' (910
mm) of the heater)
Gas Inlet Pressure
A
17-1/2"
(445 mm)
6-1/4Ó
(156 mm)
Center
of
Heater
From
Front of
Heater
3Ó (76
mm)
¥With the heater off, the inlet pressure must meet the requirements listed in the table below
?If the pressure is not sufficient, make sure the piping used is large enough and the total gas load for
the residence does not exceed the amount supplied.
?The supply regulator (the regulator that attaches directly to the residence inlet or to the propane tank)
should supply gas at the suggested input pressure listed below. Contact the local gas supplier if the
regulator is at an improper pressure.
Standard Input Pressure
Natural Gas 7" W.C. (1.74 Kpa)
Propane 11" W.C. (2.73 Kpa)

PAGE 8STOVE INSTALLATION (CONT.) - For Qualified Installers Only!
Vent Requirements
!Always maintain the required 1" clearance (air space) to combustible materials to prevent a fire
hazard. Do not fill air spaces with insulation.
!The gas appliance and vent system must be vented directly to the outside of the building, and never
be attached to a chimney serving a separate solid fuel or gas-burning appliance.
¥Minimum 5' vertical rise from top of stove (see the illustration below)
¥When the vent passes through a wall, a wall thimble is required. When the vent passes through a
ceiling, a support box or firestop is required. When the vent passes through the roof, a roof flashing
and storm collar are required. Follow the instructions and requirements provided with the vent when
installing.
¥The horizontal run may not exceed 50% of the vertical rise
AAAAAAA
AAAAAAA
A
A
A
A
A
A
A
A
A
A
AAA
AAA
A
A
A
A
A
A
A
A
A
A
A
A
A
A
AA
AA
AA
AA
AA
AA
AA
AA
AA
AA
AA
AA
AA
AA
Type B Vent
Vent must
terminate a
minimum 1'
above the roof.
Listed Gas
Chimney Liner
Maintain 1"
minimum
clearance
Provide a 1/4" rise
for every 12" run.
AAAAAAA
AAAAAAA
Min. 5' Rise High
temperature
factory built
chimney and
connector
Chimney with LinerStandard Installation Exterior Vent
Min. 5' Rise
The total
horizontal
run must
not exceed
50% of the
vertical rise
Do not block gas
vent termination
¥Use 4" dia. B vent for entire system from one manufacturer (don't mix brands)
- or -
Use high temperature factory built or masonry chimney with listed gas chimney liner running the
entire length
¥Vent termination must be above the roof and not below any eaves or overhangs
Drafting
Performance
This appliance relies upon natural draft to operate. External forces, such as wind,
barometric pressure, topography, or factors of the home (negative pressure from exhaust
fans, chimneys, air infiltration, etc.), may adversely affect draft. Travis Industries can
not be responsible for external forces leading to less than optimal performance.

STOVE INSTALLATION (CONT.) - For Qualified Installers Only! PAGE 9
Vent Termination Requirements
¥Vent termination must have an approved cap (to prevent water from entering)
¥Vent termination must not be located where it will become plugged by snow or other material
¥Vent termination must be 1' above the roof and meet the requirements outlined in ANSI Z223.1,
section 7.6.2.
12Ó Min.
Note: ANSI 223.1, section 7.6.2 outlines additional
requirements for gas vent terminations. If your
installation involves a roof with a slope greater
than 6/12 or if a wall or other vertical obstruction is
within 8' of the vent termination, the vent
termination will need to be taller. Refer to ANSI
223.1 for full details.
!When installed, the vent must provide suitable draft for the appliance. Other factors, such as exhaust
fans, may create negative pressure inside the home and cause down drafts. Additional vent height
may be required in these circumstances.
Electrical Connection
¥Plug the power cord into a grounded 110 Volt outlet (do not remove the grounding plug).

PAGE 10 FINALIZING THE INSTALLATION - For Qualified Installers Only!
! Turn the gas control valve to "OFF" prior to conducting any service.
1Open the door following the instructions below.
Open both the top
and bottom latch.
With the pawl free of the
strike, the door may be
swung open.
Swing the left
panel back.
When securing the
door, make sure the
pawl fits over the strike
before tightening.
Strike
Pawl Door
Frame
NOTE: Do not overtighten the pawl by screwing
it in. This will permanently damage the latch.

FINALIZING THE INSTALLATION (CONT.) - For Qualified Installers Only! PAGE 11
2Install the log set and coals.
The front log rests on the tabs at
the front of the burner pan.
The back of the front log rests against
the angled portion of the burner pan
AA
AA
AA
AA
AA
AA
A
A
A
A
A
A
A
A
A
A
A
A
A
A
AA
AA
A
A
AA
AA
A
Coals must not
cover the burner
holes in front.
Rear Log (it is
shorter than
the front log)
Front Log (it is
longer than the
back log).
Burner
Pan
Place the coals on this ledge and
on the coal trays to the side of
the firebox.
Right Side Twig (NOTE: it is
shorter than the left side twig)
Left Side Twig (NOTE: it is
longer than the right side twig)
NOTE: The logs and coals
become fragile once burned.
NOTE: The logs are wrapped in
bubble wrap and placed inside
the firebox to protect them
during shipping.
The pegs on the logs insert
into the holes on the twigs
Rear
Log
Holder
Coals (bagged
and shipped with
the logs)
Face of the
Fireplace
1
2
3
4
#
Install the logs
and coals in the
order listed.
5
!We recommend you purge the gas line at this time (with the door open). This allows gas to be
detected once it enters the firebox, ensuring gas does not build up.

PAGE 12 FINALIZING THE INSTALLATION (CONT.) - For Qualified Installers Only!
3Close and secure the door (see step 1).
4Turn on gas to the
heater. Leak test all
gas joints prior to
starting the
appliance. Start the
pilot. Start the main
burner. Leak test all
gas joints again.
5Check the pilot flame
to make sure it looks
like the illustration to
the right. Adjust the
pilot flame if
necessary.
6Let the heater burn
for fifteen minutes.
Adjust the air shutter,
if necessary, to
achieve the correct
looking flame (see
the illustration to the
right).
¥The air shutter
adjusts the amount of
air that mixes with
the gas before it exits
the burner holes. It
is used to fine-tune
the flame for
differences in
altitude and vent
configuration.
The pilot flame should impinge the top 3/8Ó (10
mm) of the thermopile. If it does not, you may
need to turn the pilot up.
To adjust the pilot flame, remove the cover screw (and
gasket) and turn the needle valve. Clockwise lowers
the flame while counter-clockwise raises it.
PILOT ADJ
T
O
L
P
I
ON
OFF
Standard
Screwdriver
Micro (1/16Ó)
Standard
Screwdriver
A
The cover screw and
gasket must be
replaced to prevent gas
from leaking
Cover Screw
Cover Screw Gasket
Needle Valve
3/8Ó (10 mm)
Thermopile
Pilot Hood
Thermocouple
Gas Control Valve
PILOT ADJ
VENT
HI
LO
Correct
Flames should be blue at the
base, yellow-orange on the top.
If the flames are too tall or sooty on
the ends, push up on the lever.
If the flames are all blue and
short, pull down the lever.
Not Enough Air Too Much Air
Locate the air shutter adjustment
lever behind the gas control valve.
Move it up or down until the flame
looks correct. Pushing up gives the
flame more air (making it bluer).
Pulling it down cuts air down,
making it more orange.
NOTE: If the air control is all the
way up, yet the flames remain
sooty, shut off gas to the fireplace
and contact a qualified gas service
technician. NOTE: The logs must be installed correctly to
monitor the flame while adjusting the air shutter.
T
O
L
P
I
ON
OFF
!If the air shutter is in its fully open position, yet the flames remain sooty, shut off gas to the heater
and contact your dealer for a remedy.
7Ensure the heater establishes a draft. If the heater unexpectedly shuts off 5 to 25 minutes after
starting, the heater may not be drafting. The cause: negative pressure. Typically, re-starting the
heater five minutes after the shutoff will overcome the negative pressure and establish a draft.
However, if this does not work, you may wish to open a door or window near the heater. This will
allow in enough air in to overcome any negative pressure. Once drafting is initiated, the heater will
work properly without having to re-start the heater or allow in outside air. This is due to the heat
generated by the pilot.
Possible Causes of Negative Pressure:
¥ Exhaust fans (Jenn-Aire type fans in kitchens, bathroom fans)
¥ Vent termination located near a down draft or against prevailing winds
¥ Internal home pressure characteristics (multiple fireplaces, etc...)
8Turn the flame adjust knob to its highest position - the flames should be approximately 12" tall.
Check the flame on low position. The flames should burn off of each burner hole. If the heater does
not work correctly, contact your dealer for a remedy.
9Give this manual to the home owner and fully explain the operation of this heater.

OPERATING YOUR HEATER PAGE 13
Before You Begin
! Read this entire manual before you use your new heater (especially the section "Safety
Precautions" on pages 2 & 3). Failure to follow the instructions may result in property
damage, bodily injury, or even death.
Location of Controls - See explanation below
Swing the control cover
down to access the gas
control valve, igniter, and
blower control.
Gas Control Valve
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
Gas Control
Knob
Flame Adjust
Knob
Blower Knob
BLOWER
LO
OFF HI
PILOT
IGNITER
Pilot Igniter
ON/OFF
Switch
The on/off switch is
located on the
back of the heater.
The Pilot Flame
can be found below
the back log.
O
F
O
N
F
On/Off Switch This control is used to turn the main burner on and off.
Gas Control Knob This knob is used to control gas to the heater and for starting the pilot. There
are three positions, ON, OFF, & PILOT. The pointer directly below the knob
indicates the position this knob is in.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The
pointer to the upper left of the knob points to the position this knob is in.
Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly next
to the pilot, igniting the pilot flame.
Blower Knob This knob controls the speed of the internal convection blower that pushes the
heated air into the room.
?If using a remote control or thermostat, the On/Off Switch must be left "ON". Turning the On/Off
Switch "OFF" will keep the heater off always.

PAGE 14 OPERATING YOUR HEATER (CONTINUED)
Starting The Pilot Flame
The pilot flame is required to ignite the main burners (it also plays a safety role). It should be
left on once lit. It will stay lit unless the gas control valve is turned to "OFF". However, the
pilot will go out if the gas is shut off or if the stove malfunctions. If the pilot turns off
frequently, call your dealer for information. To start the pilot follow the directions below:
NOTE: IF YOU'RE TRYING TO RE-LIGHT THE PILOT BECAUSE SERVICE WAS
PERFORMED ON THE UNIT (I.E. GAS LINE REMOVED THEN RE-INSTALLED OR
BECAUSE TANK RAN OUT OF GAS), FOLLOW THE INSTRUCTIONS FOR OPENING THE
DOOR AND REMOVING THE LOGS ON PAGES 10 AND 11 THEN BLEED THE GAS LINE.
APush the gas control knob in
slightly and turn it to the
"OFF" position. The knob
will not turn from "ON" to
"OFF" unless the knob is
depressed slightly.
BWait five minutes to let any
gas that may have
accumulated inside the
firebox escape. If you smell
gas, follow the directions on
the cover "IF YOU SMELL
GAS".
CTurn the gas control knob to
the "PILOT" position and
press the knob in, this will
allow gas to flow to the pilot
light. Press the red button
on the pilot igniter
repeatedly until you see the
pilot light. KEEP THE GAS
CONTROL KNOB
DEPRESSED FOR 30
SECONDS ONCE IT IS
LIT. NOTE: IF THE
PILOT DOES NOT
LIGHT AFTER 15
SECONDS, RELEASE
THE KNOB AND CALL
YOUR DEALER FOR
SERVICE.
DRelease the gas control
knob. If the pilot goes out,
repeat step C. If the pilot
refuses to stay lit, call your
dealer for service.
ETurn the gas control knob
counter-clockwise to "ON".
The pilot is now lit and the
stove can be turned on and
off.
PILOT ADJ
PILOT ADJ
PILOT
IGNITER
T
O
L
P
I
ON
OFF
PILOT ADJ
T
O
L
P
I
ON
OFF
AAA
AAA
A
A
A
A
A
30 seconds
AA
AA
AA
A
A
A
A
5 minutes
T
O
L
P
I
ON
OFF
PILOT ADJ
T
O
L
P
I
ON
OFF
?
AB
C
D
PILOT ADJ
E
T
O
L
P
I
ON
OFF
Do not press knob in for more than
15 seconds if pilot does not light.
Call Your Dealer For Service

OPERATING YOUR HEATER (CONTINUED)PAGE 15
Starting the Heater for the First Time
+ Fumes and smoke from the paint curing and oil burning off the steel may occur the first time you
start your heater. This is normal. We recommend you open windows to vent the room.
+ Condensation may appear on the glass each time you start the heater - this is normal.
+ Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
?Certain installations use a remote "wall switch" to turn the heater on and off. If this is the case, leave
the ON/OFF switch "ON".
Turning the Heater On and Off
O
FF
O
N
Use this switch to
turn the main burner
on and off manually.
After the pilot has been started...
See the instructions included
with the remote for details on
operation.
For systems with thermostats,
use this switch to control the
temperature (right is hotter, left
cooler). Some systems
require the on/off switch to be
on.
See the instructions
included with the
remote for changing
the battery.
!Do not place any combustible items on top of or directly in front of the heater, even temporarily.
The optional thermostat may start the heater causing a combustible item to ignite.
?If the heater turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
+Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
Flame Height
Adjustment Knob
Index Mark
Turn clockwise to adjust the flame higher, counter-clockwise to lower.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
VENT
HI
LO

PAGE 16 OPERATING YOUR HEATER (CONTINUED)
Adjusting the Blower Speed
+The blower helps transfer the heat from the heater into the room. It will not turn on until the heater
is up to temperature (approximately 10 minutes after starting). See the illustration below for
instructions on adjusting the blower speed.
BLOWER
LO
OFF HI
PILOT
IGNITER
Blower Knob
Turn the knob all the way counter-clockwise to turn
the blower off. One click clockwise turns the
blower to high speed. Turning the knob clockwise
from the high position decreases the speed of the
blower.
Normal Operating Sounds
Gas Control Valve
As the gas control valve is turned
on and off you will hear a dull
clicking sound. This is the valve
opening up and shutting down.
Blower Snap Disk
This part can
produce a clicking
sound as it turns the
blower on and off.
The appliance may
creak with change of
temperature.
Pilot Flame
The pilot flame,
which remains on,
makes a very slight
"whisper" sound.
Blower
This heater uses a
blower to push heated air
into the room. You will
hear the sound of air
movement that increases
as the speed is
increased.

MAINTAINING YOUR HEATER PAGE 17
Cleaning Your Heater
!Fingerprints or other marks left on the gold surfaces may become etched in place if they are not
wiped clean prior to turning the stove on. Clean the gold with denatured alcohol and a soft cloth.
¥With the heater cool, use denatured alcohol and a soft cloth to clean gold surfaces. Other cleaners
may leave a film that may become etched into the gold.
Yearly Service Procedure
!Failure to inspect and maintain the heater may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified technician.
1Check the pilot flame. It should engulf approximately 3/8" of the top of the thermocouple (see
illustration below). If it does not, contact your dealer for service.
2Shut off gas to the heater by turning the gas control knob to "OFF" (see step A under "Starting the
Pilot" on page 14). Let the heater cool for 15 minutes. Open the door (see page 10).
3Remove the logs, twigs and embers (see page 11 - NOTE: the logs are fragile). If any log is
cracked or deteriorated, replace it when re-installing. Check the logs for sooting. A small amount of
soot along the bottom of the logs is normal. If excessive sooting is found, the heater will require
adjustment. Contact your dealer.
4Clean the burner pan (especially in the burner holes and slots) and inspect the following:
¥ Check for burner pan holes that are cracked, severely warped, or corroded.
¥ Make sure the burner pan assembly fits flat against the floor of the firebox.
¥ Check the firebox and area around the pilot to make sure there is no warping or damage.
If any problem is found, discontinue use and contact your dealer for service.
Check the burner
holes and slots.
Make sure the
burner pan seals
against the floor
of the firebox.
Check the walls and
ceiling of the firebox
for deterioration. Burner Pan
Before Disassembly: Check the pilot flame. It should
impinge the top 3/8Ó of the thermopile and engulf the
thermocouple.
3/8Ó
Thermopile
Pilot Hood
Thermocouple
5Replace the log set. Inspect the glass gasket. If it is deteriorated, replace. It may be re-attached to
the glass using high-temperature gasket cement. If the glass is damaged, replace it.
6Check the gas control valve and all of the gas lines. If any damage is found, discontinue use and
contact your dealer for service.

PAGE 18 MAINTAINING YOUR HEATER (CONTINUED)
7To check the door seal, place a dollar bill along the door perimeter then close and latch the door. If
the dollar bill is held in place securely, the door seal is adequate. However, it the dollar bill slides
out easily, you should adjust the door. See the directions below to tighten the door seal.
To tighten the door seal:
¥ Open the door (see page 10).
¥ Tighten each door latch pawl one turn.
¥ Close and latch the door. Open up the right side panel. Loosen the two attachment nuts
on each hinge assembly 1/2 turn. Adjust both adjustment nuts on each hinge assembly 1
turn to bring the hinge closer to the rear of the heater (Note: the dimple above the hinge
assembly can be used to gauge hinge location). Re-tighten the attachment nuts.
¥ Check the door seal again. If it is still not tight, repeat the above three steps.
Swing the left
panel back.
NOTE: Do not overtighten the pawl by screwing it in
too far. This will permanently damage the latch.
Rotate the pawl in one turn
Door
Frame
Door
Frame
Hinge Attachment Nuts
(loosen 1/2 turn)
Hinge Adjustment Nuts
(turn 1 turn - adjust the nut
closest the door frame first)
Dimple (used for
gauging hinge position.
8Start the pilot and turn on the main burner. The flames should be orange/yellow and not touch the
top of the firebox. If the pilot or main burners do not burn correctly, contact your dealer for service.
Monitor the blower operation.
9Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.

TROUBLESHOOTING PAGE 19
Problem: Possible Cause: Don't Call for Service
Until You:
Pilot Will Not Light A gas shut off valve is turned off
The valve control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Main Burners Will Not
Start
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
Propane tank is empty (if applicable)
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check the propane tank
Remote Control Does
Not Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The remote is too far away from the heater
The remote control receiver is turned "Off" or "On"
One of the two remote control batteries is dead
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
Use the remote closer to the heater
See the remote control instructions
See the remote control instructions
Thermostat Does Not
Work
The pilot light has gone out
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See "Thermostat Operation"
Blower Will Not
Distribute Heat
The heater is unplugged
The heater is not up to temperature
Plug the heater in.
See "Operating Your Heater"
Pilot Goes Out Once A
Month Or More
The gas supply has been shut off
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
Keep the gas supply turned on
This is a necessary safety feature that
disables the heater if a down draft occurs.
If this problem is persistent the vent may
need to be improved or changes may need
to be done to remove the negative pressure
inside the home - see your dealer for
details
Flame (and Pilot) Goes
Out 10 to 25
Minutes After
Starting
The vent is experiencing a cold air blockage or a negative
pressure situation exists in the home
This is a necessary safety feature. First try
restarting the heater. If it works correctly,
a cold air blockage occurred and the vent
just needed to be heated sufficiently. If
this problem is persistent the vent may
need to be improved or changes may need
to be done to remove the negative pressure
inside the home - see your dealer for
details
Flames Are Too Blue The heater has just been started
Improper air shutter adjustment
Normal - see "Operating Your Heater"
Adjust Air Shutter - contact your dealer
Flames Are Orange
With Dirty Smoke
Something may be placed against the heater
Improper air shutter adjustment
See "How this Heater Works"
Adjust Air Shutter - contact your dealer
Flames Are Too Short
(Under 6")
The flame height may be turned too low
Something may be placed against the heater
Turn the flame height to "HI" -
See "Operating Your Heater"
See "How this Heater Works"
Thin Layer of Soot
Covers the Glass
The logs are placed incorrectly
Improper air shutter adjustment
See "Installing the Logs and Embers"
Adjust Air Shutter - contact your dealer

PAGE 20 TROUBLESHOOTING (CONTINUED)
How this Heater Works
!This heater was designed with safety as the primary concern. Many of the components inside this
heater are for safety purposes. Therefore, only certified gas service technicians should service this
heater.
What Turns the Main Burners On and Off
This heater uses a millivolt system to control its operation (a millivolt is a very small amount of
electricity). The thermopile and thermocouple generate electricity when heated by the pilot flame.
This electricity is used to operate the gas valve. Without enough electricity, the gas valve will not
turn on. That is why when starting the pilot the gas control knob has to be pressed in long enough
for the thermocouple to heat up and generate enough electricity. The thermopile provides power for
the ON/OFF switch, remote control, or thermostat (see the illustration below). Because the
thermopile generates the electricity needed to turn the heater on and off, this heater can be operated
when the power is out (although the blower will not run).
When heated, the thermopile
generates electricity (a very small
amount, measured in "Millivolts").
This electricity is
used to operate the
main burners. The main burners
are switched on and
off using the
electricity generated
by the thermopile.
The ON/OFF switch,
remote control, or
thermostat control
the circuit to the main
burner. ON
OFF
MAIN BURNER
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO
What Prevents Gas Buildup
+This appliance utilizes a high-technology gas valve in conjunction with a pilot flame to ensure no
gas builds up inside the firebox.
+The thermocouple (next to the pilot) senses when the pilot flame is lit. If the pilot flame goes out,
this thermocouple no longer generates electricity, causing the gas valve to automatically shut off all
gas to the heater, preventing the pilot from spilling gas into the firebox.
Ceramic Glass
The glass in your heater is the most
durable glass available. It has been
tested to be extremely resistant to
breakage and temperature changes.
Gas Valve
This high-technology valve automatically
shuts off all gas if it does not receive a signal
from the thermocouple. If any component is
damged or sensing a malfunction, or if the
wiring is damaged, it will shut off all gas.
Pilot Flame
The pilot flame is a time-proven
component that eliminates the possibility
of gas buildup inside the firebox.
Thermocouple
The thermocouple generates a small
amount of electricity. If the pilot flame
goes out, the gas valve automatically
shuts off all gas.
External Shut Off Valve
This valve is placed on the gas line
to shut off gas to the appliance
during maintenance procedures.
PILOT ADJ
VENT
T
O
L
P
I
ON
OFF
HI
LO