Lowell UPS9-1000 Guide

UPS9 Series
Online UPS
Models UPS9-1000, UPS9-1500, UPS9-2000, UPS9-3000
User & Installation Manual
06-28-16

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TABLE of CONTENTS
IMPORTANT SAFETY INSTRUCTIONS ........................................................3
INTRODUCTION ..........................................................................4
PRODUCT DESCRIPTION ..................................................................4
Double Conversion Online Technology .......................................................4
Diagnostic Tests........................................................................4
SYSTEM CONFIGURATION .................................................................4
Communication Connections ...............................................................
Emergency Power Off (EPO) Port............................................................
HARDWARE INSTALLATION GUIDE ..........................................................6
UPS Installation ........................................................................6
Starting the UPS .......................................................................7
Software Installation .....................................................................8
Battery Replacement ...................................................................10
OPERATIONS ...........................................................................13
Button Operation ......................................................................13
LCD Panel ...........................................................................13
Audible Alarms........................................................................15
Abbreviations in LCD Display .............................................................15
UPS Setting ..........................................................................16
Operating Mode Descriptions.............................................................19
Fault Reference Codes..................................................................20
Warning Indicators .....................................................................20
TROUBLESHOOTING .....................................................................21
STORAGE & MAINTENANCE...............................................................22
Storage .............................................................................22
Maintenance .........................................................................22
BATTERIES .............................................................................23
SPECIFICATIONS ........................................................................23
OBTAINING SERVICE .....................................................................24
LIMITED WARRANTY .....................................................................25
APPENDIX A: EXTERNAL BATTERY PACK (Model UPS-XBP-36, -48, -72) .........................26
Important Safety Instructions .............................................................26
Product Overview & Set Up ..............................................................27
Type of Battery Required ................................................................29
Battery Replacement ...................................................................29
Wiring Diagram .......................................................................32
Storage & Maintenance .................................................................34

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Thank you for selecting this uninterruptible power supply (UPS). It provides you with protection for connected equipment.
Please read this manual before installing model UPS9-1000, UPS9-1500, UPS9-2000, or UPS9-3000, as it provides important
information that should be followed during installation and maintenance of the UPS and batteries, allowing you to correctly set
up your system for maximum safety and performance. Included is information on customer support and service, if it is required.
If you experience a problem with the UPS, refer to the Troubleshooting section in this manual to correct the problem. If the
problem is not corrected, collect information so customer service representatives can more effectively assist you.
IMPORTANT SAFETY INSTRUCTIONS: (Save these instructions)
CAUTION! (UPS having Internal Batteries): Risk of electrical shock — Hazardous live parts inside this unit are energized
from the battery supply even when the input AC power is disconnected.
CAUTION! (No User serviceable Parts): Risk of electrical shock, do not remove cover. No user serviceable parts inside.
Refer servicing to qualied service personnel.
CAUTION! (Non-isolated Battery supply): Risk of electric shock, battery circuit is not isolated from AC input, hazardous
voltage may exist between battery terminals and ground. Test before touching.
WARNING! (Fuses): To reduce the risk of re, replace only with the same type and size of fuse.
WARNING! Unit intended for installation in a controlled environment.
CAUTION! Do not dispose of batteries in a re, the battery may explode.
CAUTION! Do not open or mutilate the battery, released electrolyte is harmful to the skin and eyes.
CAUTION! A battery can present a risk of electric shock and high short circuit current. The following precautions should be
observed when working on batteries:
– Remove watches, rings and other metal objects.
– Use tools with insulated handles.
To reduce the risk of electric shock, disconnect the UPS from the main supply before installing a computer interface signal cable.
Reconnect the power cord only after signaling interconnections have been made.
Servicing of batteries should be performed or supervised by personnel with knowledge of batteries and the required precautions.
Keep unauthorized personnel away from batteries.
These UPS units are extremely heavy. Caution should be taken in moving and positioning equipment.
The instructions contained within this safety manual are deemed important and should be closely followed at all times during
installation and follow-up maintenance of the UPS and batteries.

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CAUTION
The unit has a dangerous amount of voltage. If the UPS indicator is on, the unit’s outlets may
have a dangerous amount of voltage even when not plugged into the wall outlet because the
battery may continue to supply power.
Care should be taken to undertake installation indoors, free from electrically-conductive par-
ticles which are under temperature and humidity control, in order to reduce the risk of electric
shock.
It is best to disconnect the device using the power supply cord. Ensure that the equipment is
placed in a position near the outlet where easily accessible.
All servicing on this equipment must be carried out by qualied service personnel.
Before conducting any maintenance, repair, or shipment, rst ensure that everything is turned
off completely and disconnected.
For additional safety instructions, please use the Safety Manual as a reference.
Special Symbols
The following symbols used on the UPS warn you of precautions:
RISK OF ELECTRIC SHOCK – Observe the warning that a risk of electric shock is present.
CAUTION: REFER TO OPERATOR’S MANUAL – Refer to the operator’s manual for additional information, such as
important operating and maintenance instructions.
SAFE GROUNDING TERMINAL – Indicates primary safe ground.
LOAD ON/OFF – Pressing the button turns the output receptacles and indicator light on/off.
RJ45 RECEPTACLE – The receptacle provides network interface connections and telephone or telecommunications
equipment should not be plugged into it.
Do not discard the UPS or the UPS batteries as the UPS may have valve-regulated lead-acid batteries. Recycle
batteries appropriately.

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INTRODUCTION
The information provided in this manual covers single phase 1000VA, 1500VA, 2000VA, and 3000VA uninterruptible power
systems, their basic functions, operating procedures, options available and emergency situations. It also includes information
on how to ship, store, handle, and install the equipment. Only detailed requirements of the UPS units are described herein, and
installation must be carried out in accordance with this manual. Electrical installation must also carefully follow local legislation
and regulations. Only qualied personnel should conduct these installations as failure to acknowledge electrical hazards could
prove to be fatal.
PRODUCT DESCRIPTION
Many different kinds of sensitive electrical equipment can be protected by an Uninterruptible Power Supply (UPS) including
computers, workstations, process control systems, telecommunications systems, sales terminals, other critical instrumentation,
etc. The purpose of the UPS is to protect these systems from poor quality utility power, complete loss of power, or other
associated problems.
Electrical interference exists in many forms, causing problems in AC power, from lightning, power company accidents and radio
transmission motors, air conditioners, and vending machines. Protection of sensitive electrical equipment is vital to pro-
tect against power outages, low or high voltage conditions, slow voltage uctuations, frequency variations, differential and
common-mode noise, transients, etc.
To prevent power line problems from reaching critical systems causing damage to software, hardware, and equipment malfunc-
tions, the UPS maintains constant voltage, isolating critical load output and cleaning the utility AC power.
Double Conversion Online Technology
A double conversion on-line technology UPS provides completely isolated, clean, uninterrupted single-phase power to your
critical systems, while maintaining the batteries for their maximum potential. In the event that the power failure lasts longer than
the UPS backup time, the UPS will shut down avoiding battery damage. When the input AC voltage returns, the UPS will
automatically return online to recharge the batteries.
As shown in block diagram:
• An input lter reduces transients on the incoming utility.
• To maintain full battery charge, the AC input power is rectied and regulated in the rectier feeding power to the battery
converter and inverter.
• DC power is converted to AC in the inverter, passing it on to the load.
• Power is maintained from the battery during a power failure.
• The converter increases voltage appropriately for the inverter.
Diagnostic Tests
When the UPS is started, a diagnostic test is automatically executed, checking the electronics and batteries, reporting any
problems on the LCD display.

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SYSTEM CONFIGURATION
The UPS device and the internal batteries make up the system. Depending on the site and load requirements of the installation,
certain additional options are available for the solution.
Planning a UPS system, the following should be taken into consideration:
• The total demand of the protected system shall dictate the output power rating (VA). Allow a margin for future expansion
or calculation inaccuracies from measured power requirements.
• Backup time required will indicate the battery size needed. If the load is less than the UPS nominal power rating, then
actual backup time is longer.
• The following options are available:
o Connectivity Options – Web/SNMP Card, Relay Card
o Battery packs, bypass switches
See the Specication section of this manual for additional model information.
UPS9 Series front view
UPS9-1000 rear view
UPS9-1500 rear view
UPS9-2000 rear view
UPS9-3000 rear view

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Selector buttons
Front panel
Rack display
Tower display

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Communication Connections
To allow for unattended UPS shutdown/start-up and status monitoring, connect one end of the communication cable to the
USB/RS232 port and the other to the communications port on your PC or server. With the monitoring software installed, the
UPS can be scheduled for shutdown/start-up and monitoring of the UPS status through the PC or server.
• RS-232 Communications
The RS-232 interface uses a 9-pin female D-sub connector. Information provided includes data about utility, load and the
UPS. The interface port pins and their functions are identied in the following table:
• SNMP Communications Option
The UPS provides an intelligent slot for internal or external network card. This special intelligent network card can be compat-
ible with popular software and hardware found on the web and in operating systems. It can support operating systems such
as HP Open View, IBM Netview, SUN Netmanager, etc. This enables the UPS to provide instant UPS and power information
over the network. Please contact your reseller for additional details.
Emergency Power Off (EPO) Port
A customer supplied switch located remotely can be used to close the EPO connection and allows the UPS output receptacles
to be switched off. Since the EPO shuts down the equipment immediately, orderly shutdown procedures are not followed by any
power management software. The UPS will have to be manually restarted in order to regain power to the outlets on the UPS.
Keep Pin 1 and Pin 2 closed for UPS normal operation. To activate EPO function, open the wire between Pin 1 and Pin 2.
PIN # FUNCTIONS
1,4,6,7,8,9 Reserved
2 UPS transmit
3 UPS receive
5 Ground
It’s in closed status for UPS normal operation.

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HARDWARE INSTALLATION GUIDE
Inspect the UPS upon receipt. The packaging is recyclable; keep it for reuse or dispose of properly.
Safety Information
Information presented here is vital to all personnel. Please read all Safety information.
Storage and Transportation
Please handle the UPS and associated equipment with extreme caution since a high amount of energy is contained in the
batteries. Always keep the unit in an upright position as marked on the packaging, and never drop the unit.
Adhere to the following instructions if the UPS is not installed immediately:
• Store the equipment as is in its original packing and shipping carton.
• Do not store in temperatures outside the range of 5°F to 77°F (-15°C to +25°C)
• Ensure that the equipment is fully protected from wet or damp areas and from moist air.
In order to maintain the batteries, the UPS should be recharged every 6 months for at least 8 hours.
If ammable substances such as gases or fumes are present, or if the room is airtight, a hazardous situation may exist in which
no electrical equipment should be operated.
The instructions in this manual explain how to install the UPS safely. Not acknowledging such electrical hazards may be fatal –
keep this manual for future reference.
Environment
Ensure that all environmental concerns and requirements are met according to specications listed in this document, otherwise
the safety of installation personnel cannot be guaranteed, and the unit may malfunction.
Ensure that you remember the following when locating the UPS system and battery options:
• Avoid extremes of temperature and humidity. Maximum battery life can be attained with a recommended temperature
range of 59°F to 77°F (+15°C to +25°C)
• Provide protection for the equipment from moisture.
• Space and ventilation requirements must be met. Ensure there are 4 inches (100mm) behind and 2 inches (50mm) on
the sides of the UPS for proper ventilation.
• Ensure that the front of the UPS remains clear for user operation.
WARNING!
It is strongly recommended that the UPS cabinet not be opened as components
have very high voltage and touching those components may be fatal. Only a
qualied technician or authorized agent may service the unit.
The UPS unit’s output receptacles carry live voltage even when not connected to
an input voltage source. The UPS has its own internal energy source.

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UPS Installation
Installation and wiring must be performed in accordance with the local electrical laws and regulations, and performed by
appropriate personnel.
For safety consideration, the UPS is shipped from factory with battery wires disconnected. Before installing the UPS, follow
these steps to connect the battery wires.
Connecting Battery Wires:
Step 1: Remove front panel.
Step 2: Connect the battery wires.
Step 3: Replace front panel.

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Rackmount Installation (with 4-point rail kit):
Step 1: Mount the 4-point rail kit to the rack. Use the (8) 10-32 screws provided to mount left and right support rails (front and
rear).
Step 2: Attach the mounting brackets to the UPS. CAUTION—DO NOT use mounting brackets to lift the UPS; brackets are
only to secure it to the rack.
Step 3: Place UPS on the support rails and secure in place with front screws, allowing the horizontal rails to support the weight
of the UPS.
Tower Installation:
NOTE: Ensure sufcient space is provided for ventilation (pg. 9, Environment).
Step 1: Inter-connect the tower brackets that shipped in the box with the UPS.

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UPS Input Connection.
Connect the UPS to an approved electrical input source consistent with the input power cord connection provided with the
UPS. Do not replace the power cord or use a substitute. Avoid using extension cords when connecting AC input to any UPS.
UPS Output.
There are two types of output on the UPS9-1000, UPS9-1500, UPS9-2000, and UPS9-3000 models — programmable outlets
and general outlets. Connect non-critical devices to the programmable outlets and critical devices to the general outlets. During
power failure, you may extend the backup time to critical devices by setting shorter backup time for non-critical devices.
Programmable outlets can also be used to re-cycle the power to remote devices if required to re-start a server due to lock-up
issues.
Starting the UPS
Press the ON/MUTE button on the front panel of the UPS for two seconds to power on the UPS.
Note: The battery charges during the rst ve hours of normal operation. Do not expect full battery run time during the initial
charge period.
Software Installation
For optimal system protection, install UPS monitoring software to fully congure UPS shutdown. Follow steps below to down-
load and install monitoring software, or simply install via the included CD:
1. Go to the website http://www.power-software-download.com
2. Click ViewPower software icon and then choose your required Operating System to download the software.
3. Follow the on-screen instructions to install the software.
4. When your computer restarts, the monitoring software will appear as an orange plug icon located in the system tray near the
clock.
Step 2: Carefully lower the UPS into the brackets as shown.
Step 3: The UPS is now mounted as shown in the tower position.

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Battery Replacement
NOTICE: The UPS is equipped with internal batteries. The batteries can be replaced without shutting the UPS down as these
are hot-swappable battery trays. Replacement is a safe procedure, isolated from electrical hazards.
CAUTION: Consider all Safety Warnings in previous sections of this manual before proceeding with the battery tray replacement.
Note: Beware that once the battery tray is disconnected from the UPS, the equipment connected to the output of the UPS is
not protected from power outages.
Step 1: Remove front panel.
Step 2: Disconnect the battery tray connector from the UPS.
Step 3: Pull the battery tray out by removing the four screws on the front panel.

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Step 4: Slide the new battery tray back to the original location in the UPS and secure to the front panel with the four screws.
Step 5: Reconnect the battery tray connector to the UPS.
Step 6: Replace the front cover.

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Button Function
ON/MUTE
• Turn On: Press and hold this button more than 2 seconds to turn the UPS on.
• Mute Alarm: After UPS is turned on in battery mode, press and hold this button for at least 5 seconds
to disable or enable alarm system. This feature will not work when warnings or errors occur.
• Up Key: Press this button to display previous selection in UPS setting mode.
• Switch to UPS Self-Test Mode: Press and hold ON/MUTE button for 5 seconds to enter UPS self-
testing while in AC mode.
OFF/ENTER
• Turn Off: Press and hold this button more than 2 seconds to turn the UPS off. The UPS will be in
standby mode under normal power or transfer to bypass mode if the Bypass enable setting is set by
pressing this button.
• Conrm Selection Key: Press this button to conrm selection in UPS setting mode.
SELECT
• Switch LCD Message: Press this button to change the LCD message for input voltage, input
frequency, battery voltage, output voltage, and output frequency.
• Setting Mode: Press and hold this button for 5 seconds to enter the UPS setting mode when UPS is
off.
• Down Key: Press this button to display the next selection in UPS setting mode.
ON/MUTE + SELECT
• Switch to Bypass Mode: When the utility power is normal, press ON/MUTE and SELECT buttons
simultaneously for 5 seconds. The UPS will then enter Bypass mode. The Bypass mode will be disabled
when the input voltage is out of acceptable range.
OPERATIONS
Button Operation
LCD Panel
Tower displayRack display

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Display Function
Backup Time Information
Indicates the backup time in pie chart.
Indicates the backup time in numbers.
H: hours, M: minutes
Warning & Fault Information
Indicates that the warning and fault occurs.
Indicates the warning fault codes, which are listed in detail in this manual.
Setting Operation
Indicates the setting operation.
Input/Output & Battery Information
Indicates the output/input voltage, output/input frequency or battery voltage.
V: output voltage, Hz: frequency
Load Information
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates the load or the UPS output is short circuited.
UPS Status
Indicates that programmable management outlets are working.
Indicates the UPS is working in online mode.
Indicates the UPS is working in converter mode.
Indicates the UPS is working in bypass mode.
Indicates the UPS is powering the output directly from utility.
Indicates that the UPS alarm is disabled.
Indicates the battery charger is working.
Battery Information
Indicates the battery level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates low battery.
Indicates there is something wrong with the battery.

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Abbreviation Display Meaning
ENA Enable
DIS Disable
ESC Escape
RAC Rack Display
TOE Tower Display
B.L Low Battery
O.L Overload
N.C Battery is not connected
O.C Overcharge
S.F Site Fault
E.P EPO
T.P Over Temperature
C.H Charger Failure
B.B Battery Fault
F. U Frequency Unstable in Bypass Mode
B.V Input Voltage is Out of Bypass Range
Audible Alarms
Description Buzzer Status
Battery Mode Sounds every 4 seconds
Low Battery Sounds every second
Overload Sounding twice every second
Fault Continuously sounds
Abbreviations in LCD Display

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There are two parameters to set up the UPS:
• Parameter 1: For program alternatives –
there are 9 programs to set up.
• Parameter 2: For setting information
display.
UPS Setting
Interface Setting
You may choose the following output voltage:
100: presents output voltage as 100VAC
110: presents output voltage as 110VAC
115: presents output voltage as 115VAC
120: presents output voltage as 120VAC
127: presents output voltage as 127VAC
Interface Setting
CF ENA: Converter mode enable
CF DIS: Converter mode disable
Interface Setting
You may set the initital frequency on battery mode:
BAT 50: Sets output frequency to 50Hz
BAT 60: Sets output frequency to 60Hz
If converter mode is enabled, you may choose the following output
frequency:
CF 50: Sets output frequency to 50Hz
CF 60: Sets output frequency to 60Hz
01: Output Voltage Settings
02: Frequency Converter Enable/Disable
03: Output Frequency Setting

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Interface Setting
ENA: Programmable outlets enable.
DIS: Programmable outlets disable.
Interface Setting
ENA: Bypass mode enable.
DIS: Bypass mode disable.
Interface Setting
ENA: Advanced ECO mode enable.
DIS: Advanced ECO mode disable.
Interface Setting
ENA: ECO mode enable.
DIS: ECO mode disable.
04: ECO Enable/Disable
06: Bypass Mode Enable/Disable
05: AECO Enable/Disable
07: Programmable Outlets Enable/Disable

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Interface Setting
0-999: Setting the backup time limits in minutes from 0-999 for
programmable outlets connected to non-critical devices when
operating in battery mode.
Interface Setting
RAC: The LCD display is horizontal.
TOE: The LCD display is vertical.
Interface Setting
Choose the following Acceptable input voltage range:
55/150 Alternating Flashing: Acceptable input voltage range is from
55V to 150V.
80/130 Alternating Flashing: Acceptable input voltage range is from
80V to 130V.
85/135 Alternating Flashing: Acceptable input voltage range is from
85V to 135V.
08: Programmable Outlets Setting
09: LCD Display Direction Setting
10: Acceptable Input Voltage Range Setting