Lucent Technologies PARTNER Voice Messaging PC Card Release 2 Assembly instructions

PARTNER®Voice Messaging
PC Card Release 2
Installation and Programming
585-322-706
Comcode 108355181
Issue 1
August 1998

Copyright 1998 Lucent Technologies 585-322-706
All Rights Reserved Comcode 108355181
Printed in USA Issue 1
August 1998
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of printing.
However, information is subject to change.
Your Responsibility for Your System's Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other
than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there
may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and configuring your
equipment, to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction,
and system administration documents provided with this product in order to fully understand the features that can introduce
risk of toll fraud and the steps that can be taken to reduce that risk.
Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible
for any charges that result from such unauthorized use.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference
regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Trademarks
PARTNER, PARTNER MAIL VS, PARTNER MAIL, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, MLC-6, MDC 9000,
MDW 9000, MDW 9010, and MDW 9030P are registered trademarks of Lucent Technologies in the U.S. and other countries.
Ordering Information
Call: Lucent Technologies Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax [phone] International Fax [phone]
Write: Lucent Technologies Publications Center
2855 N. Franklin
Indianapolis, IN 46219
Order: Document No. 585-322-706, Issue 1, August 1998, Comcode 108355181
Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent
Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when
installing, programming, or using your system. Consultation charges may apply. Outside the continental U.S., contact your
local Lucent Technologies authorized representative.
Lucent Technologies Fraud Intervention
If you
suspect you are being victimized
by toll fraud and you need technical support or assistance, call Technical Service
Center Toll Fraud Intervention Hotline at 1 800 643-2353.
WWW Home Page
The WWW home page for Lucent Technologies is
www.lucent.com
.

Important Safety Instructions
!WARNING:
The following list provides basic safety precautions that should always be
followed when using the system:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug all telephone connections before cleaning. DO NOT use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. This product should be serviced by (or taken to) a qualified repair
center when service or repair work is required.
5. DO NOT use this product near water, for example, in a wet basement
location.
6. DO NOT place this product on an unstable cart, stand, or table.
7. Never push objects of any kind into slots or openings as they may
touch dangerous voltage points or short out parts that could result in
a risk of fire or electric shock. Never spill liquid of any kind on the
product.
8. Avoid using this product during an electrical storm. There may be a
remote risk of electric shock from lightning.
9. DO NOT use the telephone to report a gas leak in the vicinity of the
leak.
10. The product is provided with a three-wire grounding type plug. This is
a safety feature. DO NOT defeat the safety purpose of the grounding
type plug. DO NOT staple or otherwise attach the AC power supply
cord to building surfaces.
!CAUTION:
DO NOT block or cover the ventilation slots and openings. They prevent
the product from overheating. DO NOT place the product in a separate
enclosure unless proper ventilation is provided.
SAVE THESE INSTRUCTIONS
This page is blank.

Contents
Issue 1 August 1998 iii
About This Document ix
■Terminology ix
■Key Sequences x
■Reference Materials x
■How To Get Help x
1 Overview 1-1
■What Are the Voice Messaging Services? 1-2
■Automated Attendant Service 1-3
■Call Answer Service 1-4
■Voice Mail Service 1-4
Mailboxes 1-5
■Security 1-5
System Security Guidelines 1-6
2 Planning 2-1
■Planning Checklist 2-1
■Communications System Features Affecting
Automated Attendant Service 2-1
Group Call Distribution
(#206, Option 1) 2-2
VMS Hunt Schedule (#507) 2-2
VMS Hunt Delay (#506) 2-2
Automatic Extension Privacy (#304) 2-3
Transfer Return Extension (#306) 2-3
■Automated Attendant Service Scenarios 2-3
Music On Hold 2-4
■Communications System Features Affecting
Call Answer Service 2-4
VMS Coverage 2-4
Do Not Disturb 2-5
Line Coverage Extension 2-5
Voice Mailbox Transfer 2-5

Contents
iv Issue 1 August 1998
■PARTNER Voice Messaging Planning Forms 2-6
■Communications System Planning Forms 2-6
3 Installation Instructions 3-1
■Important Safety Instructions 3-2
4 Programming 4-1
■Initial Settings 4-2
PARTNER Voice Messaging Initial Settings 4-2
■Initial Programming Checklist 4-3
■Using PARTNER Voice Messaging
System Programming 4-4
Logging Into System Administration 4-4
Logging Into System Administration
from Another Location 4-5
Programming Guidelines 4-5
The System Administration Menu 4-6
■Assigning a Mailbox to an Extension 4-7
■Assigning Automated Attendant Selector Codes 4-8
■Recording the Automated Attendant Menu Prompt 4-8
■Listening to the Automated Attendant Menu Prompt 4-9
■Reinitializing a Mailbox 4-9
■Reinitializing a Password 4-10
■Reviewing Mailbox Assignments 4-10
■Changing the System Manager’s Password 4-11
■Using Communications Systems Programming 4-12
System Programming Mode 4-12
■VMS Hunt Group Extensions (#505) 4-13
■Automatic Extension Privacy (#304) 4-13
■Automatic VMS Cover (#310) 4-14
■Group Call Distribution (#206) - Option 1 4-14
■Line Coverage Extension (#208) 4-15
■Music On Hold (#602) 4-15
■Night Service (#503) 4-15
■Transfer Return Extensions (#306) 4-16

Contents
Issue 1 August 1998 v
■VMS Cover Rings (#321) - PARTNER ACS
Release 3.0 or later 4-17
■VMS Cover Rings (#117) - All Other
Communications Systems 4-17
■VMS Hunt Delay (#506) - PARTNER ACS
Release 3.0 or later 4-18
■VMS Hunt Delay (#506) - All Other
Communications Systems 4-18
■VMS Hunt Schedule (#507) - PARTNER ACS
Release 3.0 or later 4-19
■VMS Hunt Schedule (#507) - All Other
Communications Systems 4-19
■Centralized Telephone Programming 4-20
Manual VMS Cover (F15) 4-20
Do Not Disturb (F01) 4-21
Voice Mailbox Transfer (F14) 4-21
Voice Mail Auto Dial 4-22
5 Checking Your System’s Operation 5-1
■Verifying the System Programming 5-1
Test 1 5-2
Test 2 5-2
Test 3 5-3
Test 4 5-4
■Troubleshooting 5-5
Responding to Caller Complaints
About System Operation 5-5
Responding to Problems Reported by Subscribers 5-7
A Specifications A-1

Contents
vi Issue 1 August 1998
B Voice Messaging Planning Forms B-1
■Form 1: Mailbox Assignments B-1
Completing this form B-1
Programming Procedure B-2
■Form 2: Automated Attendant Selector Codes B-3
General Information B-3
Completing this Form B-4
Programming the Menu Selector Codes B-4
■Form 3: Automated Attendant Menu Prompt B-5
General Information B-5
Completing this Form B-6
Recording the Automated Attendant Menu Prompt B-6
IN Index IN-1

Figures
Issue 1 August 1998 vii
1 Overview
1-1. PARTNER Voice Messaging Services 1-2
3 Installation Instructions
3-1. PARTNER ACS Processor Power Cord Connection 3-2
3-2. Opening Cover of PARTNER ACS 5-Slot Carrier 3-3
3-3. Inserting PARTNER Voice Messaging PC Card 3-3
3-4. Closing Cover of PARTNER ACS 5-Slot Carrier 3-4
4 Programming
4-1. System Administration Menu 4-6

Figures
viii Issue 1 August 1998

Issue 1 August 1998 ix
About This Document
This guide provides instructions for installing, programming, and using the
PARTNER®Voice Messaging PC Card Release 2.0 with the PARTNER Advanced
Communications System (ACS) Release 1.1 or later and PARTNER Endeavor
System Release 1.0. This guide is intended for:
■The technician who installs the hardware and programs the initial system
settings.
■The System Manager—the person who is responsible for managing the
system on an ongoing basis.
Terminology
This guide uses the following terms:
■
Communications system (CS): Release 1.1 or later of the PARTNER
Advanced Communications System or Release 1.0 of the PARTNER
Endeavor System.
■
System phones: the telephones specifically designed to work with the
communications system, including the PARTNER Endeavor 34D,
PARTNER Endeavor 18D, PARTNER Endeavor 18, PARTNER-34D,
PARTNER-18D, PARTNER-18, PARTNER-6, MLS-34D®, MLS-18D®,
MLS-12D®, MLS-12®, MLS-6®, MLC-6, MDC 9000, MDW 9000, MDW 9010,
and MDW 9030P.

About This Guide
xIssue 1 August 1998
Key Sequences
You can press the following key sequences on the telephone’s dialpad to perform
specific tasks:
Delete *3
Restart *7 ( (
Transfer *8
Exit **9
NOTE:
If you are working in the System Administration Menu, pressing *7 will
return you to the top level of that menu.
Reference Materials
In addition to this guide, the following guide is available (the order number is in
parentheses) for the voice messaging system:
■Using the PARTNER Voice Messaging System Release 2 (585-322-705)
To order these materials, call the Lucent Technologies’ BCS Publications
Fulfillment Center at 1 800 457-1235 in the continental U.S. Outside the
continental U.S., call 1 317 361-5353.
Some of these materials are available in other languages. For more information
about these materials or about communications system materials, contact the
BCS Publications Fulfillment Center, your Lucent Technologies’ Representative or
local Authorized Dealer.
How To Get Help
If you have a problem using your voice messaging system, try to resolve the
problem by following the instructions in the “Troubleshooting” section included in
this guide. If you cannot solve the problem, in the continental U.S. please call our
toll-free hotline, available 24 hours a day, at 1 800 628-2888. Outside the
continental U.S., contact your Sales Representative or your local Authorized
Dealer.

Issue 1 August 1998 1-1
1
Overview
The PARTNER Voice Messaging PC Card Release 2.0 works with your PARTNER
communications system and ensures that your customers’ calls are handled
quickly and efficiently—day or night—according to your specifications.
You can program the voice messaging system, which handles up to two calls
simultaneously and provides service for up to four subscribers, to complement
your business environment. For example, your receptionist may answer calls and
take messages during the day. You can program the voice messaging system to
serve as a “backup” when the receptionist is busy and at night when no
receptionist is available. The voice messaging system can answer outside calls,
play a customized message prompting the caller to press digits to reach the
person with whom the caller wants to speak, and route the call to the appropriate
person—all without the aid of a receptionist.
And if the employee called is unavailable to answer the call, the voice messaging
system allows the caller to leave a private message in the employee’s voice
mailbox or transfer to the receptionist or another extension for assistance.
With PARTNER Voice Messaging System, your employees are alerted to the
arrival of messages in their mailbox by the message light on their system
telephone. They can retrieve these messages from any touch-tone telephone—
even if your employees are on the road. The voice messaging system lets them
know how many of these messages are new and how many are old. It also allows
them to record and change the personal greeting for their mailbox, and to create
a password to keep their messages private.

Overview
1-2 Issue 1 August 1998
What Are the Voice Messaging
Services?
The voice messaging system provides three types of service:
■
Automated Attendant Service.
Acts like an automated receptionist. It
answers outside calls and transfers them to the destination selected by
the caller.
■
Call Answer Service.
Acts like a sophisticated answering machine. It
allows the caller to leave a message or to transfer to another extension if
the called party is busy or does not answer.
■
Voice Mail Service.
Allows subscribers to listen to messages and to
manage their own mailboxes.
Figure 1-1 provides an overview of the features associated with each service.
Figure 1-1. PARTNER Voice Messaging Services
PARTNER Voice Messaging PC Card
Automated Attendant
■
■
Answers and routes call without
the aid of a receptionist.
Plays a menu prompt that offers
callers a choice of actions.
Voice Mail Service
Allows subscribers to:
Listen to messages
Delete or save messages
Record personal greeting
Change their password
Replay messages
Skip messages
■
■
■
■
■
■
Call Answer Service
Prompts callers to leave a message
or transfer to another extension
when the party is not available.

Automated Attendant Service
Issue 1 August 1998 1-3
Automated Attendant Service
The Automated Attendant Service can answer and route outside calls without
assistance from a receptionist. After an outside call is answered, the Automated
Attendant Service plays either the factory-set menu prompt shown below or a
customized message that you record
.
Factory-Set Automated Attendant Menu Prompt
“Hello, welcome to PARTNER Voice Messaging.
Please enter the extension number of the person
you wish to reach. Or to reach the receptionist,
press 0.”
Customized Automated Attendant Menu Prompt
You can create your own Automated Attendant Menu Prompt that welcomes
callers—to let them know they have reached the correct number. This menu
prompt can offer callers a menu of options for transferring to the desired party.
(It is recommended that the menu have five or fewer options to avoid confusing
callers.)
The digit that the caller presses on the touch-tone telephone dialpad to select a
menu option is called a
Selector Code . When the caller presses a digit, the
Automated Attendant performs the action (that is, the
Selector Code Action ) that
you have programmed for that option.
For example, you can set up Automated Attendant Service so that callers hear
the following prompt:
Thank you for calling the Hertz & Howe Autoworld.
Our sales and service departments are open from
9 a.m. to 8 p.m. Monday through Saturday. If you
know the extension you want, dial it now. To speak
to our service department, press 3. To speak with
an E-Z Lease program representative, press 4. For
other assistance, press 0 to speak with our
receptionist. To replay this message, press * 4.
In this example, Hertz & Howe Autoworld has programmed the Automated
Attendant to prompt callers to enter a single digit to reach frequently called
departments. For selector code 3, for instance, callers are transferred to the
service department. This arrangement frees their showroom sales people to
handle customer transactions while the Automated Attendant Service transfers
calls directly to the appropriate department.

Overview
1-4 Issue 1 August 1998
Call Answer Service
This service plays a greeting and offers callers the following options when they
reach a mailbox of an extension that is not answering their call:
■Leave a detailed, confidential message in the called party’s mailbox.
■Press 0to transfer to the receptionist’s extension.
■Press *8 to transfer to another extension.
Callers can press 0before, during, or after leaving a message, or *8 during
the greeting.
Voice Mail Service
Voice Mail service allows subscribers to manage their own mailboxes. With it, a
subscriber can:
■Listen to messages.
■Delete messages.
■Skip (save) messages.
■Record a personal greeting.
■Change the default password for the mailbox to ensure that messages are
kept confidential.
NOTE:
Until a personal greeting is recorded for the mailbox prompt, outside callers
hear the following factory-set greeting:
“Your party is not available. Please leave a
message after the tone.”
See the
Using PARTNER Voice Messaging guide for instructions for recording a
personal greeting, listening to messages, transferring to another extension, and
changing a password.
Voice Mail Service also enables the System Manager to program the voice
messaging system. See “PARTNER Voice Messaging Programming,” later in this
guide, for more information.

Security
Issue 1 August 1998 1-5
Mailboxes
The PARTNER Voice Messaging PC Card provides a maximum of four mailboxes
(01 through 04), which are assigned to extensions 10 through 13 respectively by
default. The System Manager can assign these mailboxes to other extensions.
The System Manager’s mailbox is 0.
When a caller leaves a message, the voice messaging system places the
message in the mailbox and turns on the message light (if available) at the
subscriber’s phone.
NOTE:
It is recommended that mailbox subscribers use system telephones with
message lights.
Subscribers can retrieve these messages at their convenience from any
touch-tone phone either while on-site or from an off-site location. The system
informs subscribers of the number of new and old (saved) messages in their
mailboxes, and plays new messages first.
Security
The System Manager is responsible for the security of the system. As the System
Manager, it is important that you fully understand and appropriately administer
this product to reduce your risk of incurring charges that result from unauthorized
use of the system. Under the law, your company is responsible for paying for part
or all of those unauthorized calls.
Be aware that criminals called hackers may attempt to gain unauthorized access
to your communications system and your voice messaging system. Hackers
often try to trick a company’s employees into providing them with access to an
outside line or an outside operator. They may also concentrate their activities in
two areas related to the voice messaging system:
■They try to dial into a mailbox, then execute a transfer by dialing *8.
Then they dial an access code, followed by a digit string to either direct
dial or access a network operator to complete the call.
■They try to locate unused or unprotected mailboxes and use them as
drop-off points for their own messages.

Overview
1-6 Issue 1 August 1998
System Security Guidelines
To reduce the risk of unauthorized use of your communications and voice
messaging systems, you should:
■Change the System Manager’s password from the factory setting. Use a
hard-to-guess value.
■Advise subscribers to protect their mailboxes by changing their
passwords (a four-digit password is required) when they log into
PARTNER Voice Messaging for the first time and frequently thereafter.
Subscribers can refer to the instructions for changing their passwords in
Using PARTNER Voice Messaging .
■Monitor your call reporting system records of outgoing calls to identify
possible system abuse.
You should also:
■Ask users to tell you if any of the following suspicious activities occur:
— Inability to log into PARTNER Voice Messaging.
— Lost mail messages or altered greetings.
— Inability to get an outside line.
— Series of calls with silence on the other end or with the caller
hanging up.
— Sudden increase in wrong numbers.
— Caller complaints that your lines are busy.
— Callers claiming to represent the “phone” company. Ask for a
callback number.
— Callers trying to obtain sensitive information or asking for
assistance in placing outside or long-distance calls. Ask for a
callback number.
— Increases in internal requests for assistance in making outside calls
(particularly international calls or requests for dial tone).
■Never distribute the office telephone directory to anyone outside the
company.
■Collect old office telephone directories and shred them.
■Never discuss your telephone system’s numbering plan with anyone
outside your company.
■Any time a call appears to be suspicious, in the continental U.S., contact
your Lucent Technologies Representative or local Authorized Dealer.

Issue 1 August 1998 2-1
2
Planning
This section explains how the voice messaging services interact with specific
communications system features. It also identifies the activities that you must
perform and what forms you must complete to prepare your voice messaging
system for installation and programming.
Planning Checklist
■Review voice messaging service interactions with communications system
features.
■Complete the necessary voice messaging system forms.
■Complete the necessary communication systems forms.
Communications System Features
Affecting Automated Attendant
Service
When planning Automated Attendant Service, you must choose settings for the
following communications system features:
■Group Call Distribution
■VMS Hunt Schedule
■VMS Hunt Delay
■Transfer Return Extension

Planning
2-2 Issue 1 August 1998
Group Call Distribution
(#206, Option 1)
Specifies the outside lines that are to be answered by Automated Attendant
Service. You can specify some or all of your company’s outside lines. Group Call
Distribution assigns outside lines to Hunt Groups. If you want an outside line to
be answered by PARTNER Voice Messaging Automated Attendant Service,
assign the line to Hunt Group 7, which is used exclusively for voice messaging
systems. The voice messaging system greets the caller with the Automated
Attendant Menu Prompt. The caller can dial a menu option, transfer to another
extension by dialing *8, or transfer to the receptionist by dialing 0.
VMS Hunt Schedule (#507)
Specifies when the communications system is to route calls to the Automated
Attendant Service. On the PARTNER ACS Release 3.0, this feature allows you to
specify this information for each line.
The factory setting directs the communications system to route outside calls to
Automated Attendant Service for call handling all the time (Always). You can
change this setting to route calls only when Night Service is off (Day Only) or only
when Night Service is on (Night Only).
VMS Hunt Delay (#506)
Specifies after how many rings the communications system will route calls to the
Automated Attendant Service. The setting you choose for this feature depends
on whether the Automated Attendant Service or your receptionist acts as the
primary call handler. Refer to “Automated Attendant Scenarios,” later in this
chapter.
On the PARTNER ACS Release 3.0, you can specify on a per-line basis the
number of rings (from 0 to 6) after which the Automated Attendant Service
answers calls. The higher the number of rings, the greater the delay—giving your
receptionist more time to answer a call before it is routed to the Automated
Attendant Service. You can also specify different settings for day and night
operation. For more information, see the
PARTNER Advanced Communications
System Programming and Use
guide.
For all other communications systems, the factory setting for this option directs
the Automated Attendant Service to answer outside calls on the second ring (that
is, “Immediate,”) and play the menu. The receptionist can act as a backup.
Callers using rotary phones or callers requesting assistance are transferred to
the receptionist’s extension. You can change this default setting to “Delayed,”
which directs the Automated Attendant Service to answer outside calls on the
fourth ring. The setting you choose is used for both day and night operation.

Automated Attendant Service Scenarios
Issue 1 August 1998 2-3
Automatic Extension Privacy (#304)
If VMS Hunt Delay remains at the factory setting of two (or fewer) rings, you can
use this feature to prevent subscribers from accidentally picking up calls sent to
the voice messaging system.
Transfer Return Extension (#306)
Allows you to ensure that unanswered calls transferred by the voice mail system
return to a designated extension, where they ring until answered. If the voice mail
system transfers a call to an extension that has no Voice Mail coverage, the
communications system transfers the call to the Transfer Return Extension (which
you can specify).
The factory setting returns the call to the voice messaging system (that is,
extensions 78 and 79). The caller hears the Automated Attendant Service Menu
Prompt.
For more information about these communications system features, see the
Programming and Use guide for your communications system.
Automated Attendant Service
Scenarios
The following sample scenarios illustrate typical ways in which Automated
Attendant Service is set up with the communications system features:
■Case 1: The receptionist is the primary call handler. Automated Attendant
Service handles overflow.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to
be answered by Automated Attendant Service.
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Delayed.
■Case 2: Automated Attendant Service is the primary call handler.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to
be answered by Automated Attendant Service.
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Immediate.
d. Set Automatic Extension Privacy (#304) to Assigned for all
PARTNER Voice Messaging system extensions. (When VMS Hunt
Delay is set to Immediate, you can use this feature to prevent users
from accidentally picking up calls sent to the voice mail system.)