Lucent Technologies PARTNER Voice Messaging Installation guide

585-322-706
Comcode 108520115
Issue 1
June 2000
PARTNER® Voice Messaging
PC Card
Installation and Programming

Copyright © 2000 by Lucent Technologies. All rights reserved.
For trademark, regulatory compliance, and related legal information, see the
copyright and legal notices section of this document.

Notice
Every effort has been made to ensure that the information in this Installation and Programming is complete and accurate at
the time of printing. Information, however, is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example, persons
other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that
there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud occurs, it can result in
substantial additional charges for your telecommunications services.
You and your System Manager are responsible for the security of your system, such as programming and configuring your
equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation, instruction,
and system administration documents provided with this product in order to fully understand the features that can introduce
risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product
is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed
through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized
use.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be
required to correct the interference at their own expense.
Canadian Department of Communications (DOC) Interference Information
This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference
regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils
numériques de la classe A préscrites dans le réglement sur le brouillage radioélectrique édicté par le ministère des
Communications du Canada.
Trademarks
PARTNER is a registered trademark of Lucent Technologies.
Ordering Information
Copyright © 2000, Lucent Technologies Document 585-322-706
All Rights Reserved Comcode 108520115
Printed in USA Issue 1
June 2000
Call: BCS Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax [phone] International Fax [phone]
Write: BCS Publications Center
2855 North Franklin Road
Indianapolis, IN 46219-1385
Order: Document No. 585-322-706
Comcode: 108520115
Issue 1, June 2000

Support Telephone Number
In the continental U.S., Lucent Technologies provides a toll free customer helpline 24 hours a day. Call the Lucent
Technologies Helpline at 1 800 628-2888 or your Lucent Technologies authorized dealer if you need assistance when
installing, programming, or using your system. Outside the continental U.S., contact your local Lucent Technologies
authorized representative.
Lucent Technologies Corporate Security
Whether or not immediate support is required, all toll fraud incidents involving Lucent Technologies products or services
should be reported to Lucent Technologies Corporate Security at 1 800 821-8235. In addition to recording the incident,
Lucent Technologies Corporate Security is available for consultation on security issues, investigation support, referral to law
enforcement agencies, and educational programs.
Lucent Technologies Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Lucent
Technologies Helpline at 1 800 628-2888.

Installation and Programming
Table of Contents
v
1 Getting Started
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Services and Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
■Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
■System Capacities and Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Supported Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Voice Mail Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Automated Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Communications System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
■System Security Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Initial Preparation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
System Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
■Interactions with Automated Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Automated Attendant Service Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Music On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
■Interactions with Call Answer Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Communications System Planning Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
PARTNER Voice Messaging Planning Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3 Installation Instructions
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

PARTNER Voice Messaging Installation and Programming
vi
4 Programming the Messaging System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Assigning VMS Hunt Group Extensions (#505) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using PARTNER Voice Messaging
System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
■Logging Into System Administration from an Internal Telephone . . . . . . . . . . . . . . . . . . . . . . 18
■Logging Into System Administration from Another Location . . . . . . . . . . . . . . . . . . . . . . . . . . 19
■Programming Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
■The System Administration Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Assigning a Mailbox to an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Assigning Automated Attendant Selector Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Recording the Automated Attendant Menu Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Listening to the Automated Attendant Menu Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Reinitializing a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Reconfiguring System Capacity
(Release 3.0 or later) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Valid Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Reinitializing a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Changing the System Manager’s Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
5 Programming the Communications System
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Initial Programming Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Using Communications Systems Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
■Entering System Programming Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Assigning Automatic Extension Privacy (#304) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning Automatic VMS Cover (#310). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning Group Call Distribution (#206) - Option 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Assigning Line Coverage for Extension Numbers (#208). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Programming Music On Hold (#602) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Assigning Night Service (#503). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Specifying Transfer Return Extensions (#306) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Specifying VMS Cover Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
■For PARTNER ACS Release 3.0 or later (#321). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
■For All Other Communications Systems (#117) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Assigning VMS Hunt Delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
■For PARTNER ACS Release 3.0 or later (#506). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
■For All Other Communications Systems (#506) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting VMS Hunt Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
■For PARTNER ACS Release 3.0 or later (#507). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
■For All Other Communications Systems (#507) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Table of Contents
vii
Centralized Telephone Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
■Manual VMS Cover (F15). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
■Do Not Disturb (F01). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
■Voice Mailbox Transfer (F14) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
■Voice Mail Auto Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
6Testing Your System’s Operation
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Verifying the System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
■Test 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
■Test 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
■Test 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
■Test 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
■Responding to Caller Complaints About System Operation. . . . . . . . . . . . . . . . . . . . . . . . . . 41
Outside callers hear ringing, but the system does not answer. . . . . . . . . . . . . . . . . 41
The system takes too long to answer calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
The system cuts off part of the greeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
The system transfers calls to a receptionist before playing the menu
prompt (for Automated Attendant Service). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Outside callers hear silence, tones, or ringing during transfer. . . . . . . . . . . . . . . . . 42
The system does not transfer calls properly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
System does not respond to entered digits.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Unanswered transferred calls ring continuously. . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
The system stops recording while the caller is leaving a message.. . . . . . . . . . . . . 42
The mailbox is full and messages cannot be deposited in the mailbox. . . . . . . . . . 42
■Responding to Problems Reported by Subscribers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
A subscriber is unable to log into voice mail.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The date or time in message headers is incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 43
Subscribers hear a busy signal when calling into voice mail. . . . . . . . . . . . . . . . . . 43
The message light does not turn off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
All saved messages in the mailbox are missing. . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

PARTNER Voice Messaging Installation and Programming
viii
A Planning Forms
Form 1: System Configuration and Mailbox Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
■Completing this form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
■Programming Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Form 2: Automated Attendant Selector Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
■General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
■Completing this Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
■Programming the Menu Selector Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Form 3: Automated Attendant Menu Prompt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
■General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
■Completing this Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
■Recording the Automated Attendant Menu Prompt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
B Mailbox Extension Assignments
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Mailbox Extension Assignments for
Factory-Set Configurations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Extension Assignments for Changed Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
■Mailbox Extension Assignments for Systems with Increased Capacity . . . . . . . . . . . . . . . . . 55
Index
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Welcome
1
1
Getting Started
Welcome
This guide provides instructions for installing, programming, and using the PARTNER®Voice
Messaging PC Card Release 2.0 and 3.0 or later with the PARTNER Advanced Communications
System (ACS) Release 1.1 or later and PARTNER Endeavor System Release 1.0. This guide is
intended for the technician who installs the hardware and programs the initial system settings, as
well as for the System Manager who is responsible for managing the system on an ongoing basis.
The PARTNER Voice Messaging PC Card Release 3.0 is available in two versions, Release 3 Small
(R3S) and Release 3 Large (R3L), to support a greater range of mailbox configurations (see “System
Specifications,”later in this chapter). In addition, certain voice messaging system features are
available only with Release 3.0, as indicated in this guide.
The PARTNER Voice Messaging PC Card works with your PARTNER communications system and
ensures that your customers’calls are handled quickly and efficiently—day or night—according to
your specifications.
You can program the voice messaging system to complement your business environment. For
example, the voice messaging system can be programmed to serve as a “backup”when the day-
time receptionist is busy and at night when no receptionist is available. The voice messaging
system can answer outside calls, play a customized message prompting the caller to press digits
to reach the person with whom the caller wants to speak, and route the call to the appropriate
person—all without the aid of a receptionist.
And if the employee called is unavailable to answer the call, the voice messaging system allows
the caller to leave a private message in the employee’s voice mailbox or transfer to the receptionist
or another extension for assistance.
With PARTNER Voice Messaging System, your employees are alerted to the arrival of messages
in their mailbox by the message light on their system telephone. They can retrieve these messages
from any touch-tone telephone—even if your employees are on the road. The voice messaging
system lets them know how many of these messages are new and how many are old. It also
allows them to record and change the personal greeting for their mailbox, and to create a
password to keep their messages private.

PARTNER Voice Messaging Installation and Programming
System Services and Features
2
System Services and Features
The voice messaging system provides three services:
■Automated Attendant Service acts like an automated receptionist. It answers outside calls
and transfers them to the destination selected by the caller without assistance from a
receptionist.
The Automated Attendant Service plays either the factory-set menu prompt (see “System
Specifications”) or a customized Automated Attendant Menu Prompt that you create and
record. This menu prompt welcomes callers and lets them know they have reached the correct
number. It can also offer callers a menu of options for transferring to the desired party.
The digit the caller presses on the touch-tone telephone dialpad to select a menu option is
called a Selector Code. When the caller presses a digit, the Automated Attendant performs the
action (that is, the Selector Code Action) that you have programmed for that option. For
example, the Automated Attendant can be programmed to prompt callers to enter a single digit
to reach frequently called departments (Selector Code Transfer) or to dial the extension they
want to reach (Direct Extension Transfer).
■Call Answer Service acts like a sophisticated answering machine. Depending on how users
program their mailbox, callers will hear the personal greeting and be prompted to leave a
message in a mailbox (Record Mode), or they will hear the personal greeting and be
disconnected after five seconds (Answer-Only Mode). Users may choose Answer-Only Mode
to prevent their mailboxes from reaching maximum message storage capacity (for example,
while the user is on vacation).
Call Answer Service, regardless of Call Answer Mode, allows callers the following options
while listening to the personal greeting:
—Press 0to transfer to the receptionist’s extension.
—Press *7 to reach Voice Mail Service.
—Press *8 to transfer to another extension.
In Record Mode, callers can also use these same options after leaving a message.
In Answer-Only Mode, callers can use these options during the five seconds of silence after
the personal greeting has played.
■Voice Mail Service allows the System Manager to program the voice messaging system, and
subscribers to listen to messages and to manage their own mailboxes by performing the
activities shown in Figure 1.
See Using PARTNER Voice Messaging for instructions for recording a personal greeting,
listening to messages, transferring to another extension, changing a password, and changing
Call Answer Mode (in Release 3.0 only).

Getting Started
System Services and Features
3
Figure 1 summarizes the features associated with each service.
Figure 1. PARTNER Voice Messaging Services
Mailboxes
When a caller leaves a message, the voice messaging system places the message in the mailbox
and turns on the message light (if available) at the subscriber’s phone.
It is recommended that mailbox subscribers use system telephones with message lights.
Subscribers can retrieve these messages at their convenience from any touch-tone phone either
while on-site or from an off-site location. The system informs subscribers of the number of new and
old (saved) messages in their mailboxes, and plays new messages first.
PARTNER Voice Messaging PC Card
Automated Attendant
■
■
Answers and routes call without
the aid of a receptionist.
Plays a menu prompt that offers
callers a choice of actions.
Voice Mail Service
Allows subscribers to:
Listen to messages
Delete or save messages
■
■
Record personal greeting
Change their password
Replay messages
Skip messages
■
■
■
■
Call Answer Service
Fast forward or rewind
while listening to a message
■
Change mailbox Call
Answer Mode
■
Prompts callers to leave a message
(Record Mode) or transfer to
another extension when the party
is not available (either mode).

PARTNER Voice Messaging Installation and Programming
System Specifications
4
System Specifications
System Capacities and Factory Settings
■2 voice channels (ports) - assigned extensions 78 and 79
Supported Configurations
Release 2.0 supports a maximum of four mailboxes.
R3S Configurations
R3L Configurations
See Appendix B for the factory-set mailbox extension assignments for these system
configurations.
Number of Mailboxes Minutes of Storage per
Mailbox Total Minutes of System Message Storage
2 21.50 43
4 (factory setting) 11.25 45
Number of Mailboxes Minutes of Storage per
Mailbox Total Minutes of System Message Storage
4 27.50 110.0
6 18.75 112.5
8 (factory setting) 15.00 120.0
10 11.25 112.5
12 10.00 120.0
14 7.50 105.0
16 6.25 100.0

Getting Started
System Specifications
5
Voice Mail Service
■System Manager’s Mailbox (Mailbox 0) has no storage
■Factory-set mailbox password: 1234
■Password length: 4 digits
■Factory-set personal greeting for subscriber mailboxes:
“Your party is not available. Please leave a message after the tone.”(Record Mode)
“Your party is unavailable. To transfer to another extension, press *8, or to reach the
receptionist, press 0.”(Answer-Only Mode)
■Number of personal greetings per mailbox: 1
■Maximum personal greeting length: 1.25 minutes
■Maximum message capacity: the maximum number of minutes of storage or 30 messages
■Factory-set Call Answer Mode: Record Mode
Automated Attendant Service
■Maximum number of selector codes on an Automated Attendant Menu: 9
■Factory-set Selector code action: Direct Extension Transfer
■Factory-set Automated Attendant Menu Prompt:
“Your call is being answered by PARTNER Voice Messaging. Please enter the extension
number of the person you wish to reach. Or to reach the receptionist, press 0.”
■Maximum menu prompt length: 2 minutes
Call Answer Service
■Maximum message length: 2 minutes
Communications System
■PARTNER Advanced Communications System Release 1.1 or later
■PARTNER Endeavor System Release 1.0

PARTNER Voice Messaging Installation and Programming
Security
6
Security
The System Manager is responsible for the security of the system. As the System Manager, it is
important that you fully understand and appropriately administer this product to reduce your risk of
incurring charges that result from unauthorized use of the system. Under the law, your company is
responsible for paying for part or all of those unauthorized calls.
Be aware that criminals called hackers may attempt to gain unauthorized access to your
communications system and your voice messaging system. Hackers often try to trick a company’s
employees into providing them with access to an outside line or an outside operator. They may
also concentrate their activities in two areas related to the voice messaging system:
■They try to dial into a mailbox, then execute a transfer by dialing *8. Then they dial an
access code, followed by a digit string to either direct dial or access a network operator to
complete the call.
■They try to locate unused or unprotected mailboxes and use them as drop-off points for their
own messages.
System Security Guidelines
To reduce the risk of unauthorized use of your communications and voice messaging systems, you
should:
■Change the System Manager’s password from the factory setting. Use a hard-to-guess value.
■Advise subscribers to protect their mailboxes by changing their passwords (a four-digit
password is required) frequently. Subscribers can refer to the instructions for changing their
passwords in Using PARTNER Voice Messaging.
■Monitor your call reporting system records of outgoing calls to identify possible system abuse.
You should also:
■Ask users to tell you if any of the following suspicious activity occurs:
—Inability to log into PARTNER Voice Messaging.
—Lost mail messages or altered greetings.
—Inability to get an outside line.
—Series of calls with silence on the other end or with the caller hanging up.
—Sudden increase in wrong numbers.
—Caller complaints that your lines are busy.
—Callers claiming to represent the “phone”company. Ask for a callback number.
—Callers trying to obtain sensitive information or asking for assistance in placing outside or
long-distance calls. Ask for a callback number.
—Increases in internal requests for assistance in making outside calls (particularly
international calls or requests for dial tone).
■Never distribute the office telephone directory to anyone outside the company.
■Never discuss your telephone system’s numbering plan with anyone outside your company.

Overview
7
2
Initial Preparation
Overview
To prepare for voice messaging system installation and programming:
■Review voice messaging service interactions with communications system features.
■Complete the necessary communications systems forms.
■Complete the necessary voice messaging system forms.
System Interactions
The tables in this section identify the communications system features that interact with the voice
messaging system. For more information about any of these features, see the documentation for
your communications system.

PARTNER Voice Messaging Installation and Programming
System Interactions
8
Interactions with Automated Attendant Service
Table 1 summarizes the communications system features for which you must choose settings if
Automated Attendant Service (AA Service) will be used.
Table 1. Communications System Features Affecting Automated Attendant Service
Feature Description Setting
Group Call
Distribution
(#206, Option 1)
Specifies the outside lines to be answered
by AA Service. You can specify some or all
of your company’s outside lines.This
feature assigns outside lines to Hunt
Groups.
If you want an outside line
answeredbyAAService,assign
the line to Hunt Group 7.
VMS Hunt Schedule
(#507) Specifies when the communications system is to route calls to the AA Service.
On PARTNER ACS 3.0, this feature allows
you to specify this information on a per-line
basis.
Factory setting: Always
Day Only: Routes calls only
when Night Services is off.
Night Only: Routes calls only
when Night Service is on.
VMS Hunt Delay
(#506) Specifies after how many rings the communications system will route calls to
the AA Service, and its setting depends on
whether AA Service or your receptionist
acts as the primary call handler. See
“Automated Attendant Scenarios,”later in
this chapter.
On PARTNER ACS 3.0, you can specify
on a per-line basis the number of rings
after which the AA Service answers calls.
The higher the number of rings, the greater
the delay--allowing the receptionist more
time to answer a call before it is routed to
AA Service.
On PARTNER ACS 3.0, you
can specify on a per-line basis
the number of rings (0 to 6). You
can also specify different
settings for day and night.
For all other systems, factory
setting: Immediate. The AA
Service answers calls on the
second ring (day and night).
Delayed: AA Service answers
outside calls on the fourth ring
(day and night).
Automatic Extension
Privacy (#304) If VMS Hunt Delay is set to two or fewer rings, you can use this feature to prevent
subscribers from accidentally picking up
calls sent to the voice messaging system.
Factory setting: Off
Transfer Return
Extension (#306) Allows you to ensure that unanswered calls transferred by the voice mail system
return to a designated extension, where
they ring until answered.
If the voice mail system transfers a call to
an extension that has no voice mail
coverage, the communications system
transfers the call to the Transfer Return
Extension (which you can specify).
Factory setting: Calls are
returned to the voice messaging
system (extensions 78 and 79).
It is strongly recommended that
you change these settings.

Initial Preparation
System Interactions
9
Automated Attendant Service Scenarios
The following sample scenarios illustrate typical ways in which the communications system can be
set up to support Automated Attendant Service:
■Case 1: The receptionist is the primary call handler. Automated Attendant Service handles
overflow.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Delayed.
■Case 2: Automated Attendant Service is the primary call handler.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b. Set VMS Hunt Schedule (#507) to Always.
c. Set VMS Hunt Delay (#506) to Immediate.
d. Set Automatic Extension Privacy (#304) to Assigned for each PARTNER Voice Messaging
extension. (When VMS Hunt Delay is set to Immediate, you can use this feature to prevent
users from accidentally picking up calls sent to the voice mail system.)
■Case 3: The receptionist answers calls during the day; Automated Attendant Service answers
calls at night.
a. Use Group Call Distribution (#206) Option 1 to identify the lines to be answered by
Automated Attendant Service.
b. Set VMS Hunt Schedule (#507) to Night Only.
c. Set VMS Hunt Delay (#506) to Immediate.
Music On Hold
If you use Automated Attendant Service, you also may want to use the communications system’s
Music On Hold feature. When Music On Hold is Active and an audio source is connected to the
system, callers being transferred hear music or recorded material. If Music On Hold is Not Active,
callers hear tones, ringing, or silence (depending on how the communications system is set up)
while they are being transferred.
For more information, see Music On Hold and Ring on Transfer in the documentation for the
communications system.

PARTNER Voice Messaging Installation and Programming
System Interactions
10
Interactions with Call Answer Service
Call Answer Service works with the following communications system features described in
Table 2.
Table 2. Communications System Features Affecting Call Answer Service
Feature Description
VMS Coverage
(#310) When this feature is assigned for an extension, intercom and transferred callers are transferred to the voice messaging
system when the called person does not answer by the fourth
ring (or by the number of rings specified within the
communications system VMS Cover Rings feature).
Note: Manual VMS Cover (F15) allows subscribers to turn voice
mail coverage on and off at their extensions using a
programmed button--regardless of the Automatic VMS Cover
setting.
Do Not Disturb (F01) A Do Not Disturb button can be programmed on a subscriber’s
phone to prevent calls for that extension from audibly alerting
(lights still flash). Subscribers who have VMS Extension
Coverage--either automatic or manual--or Line Coverage
Extension can use this feature when they want calls sent to the
voice messaging system immediately.
Line Coverage
Extension (#208) Identifies an extension as the “owner”of a specific line, so the extension can activate Call Coverage or VMS Cover for that
line. When a call comes in on a covered line, the system routes
the call to the line owner’s mailbox if the call is not answered.
Voice Mailbox
Transfer (F14) A Voice Mailbox Transfer button can be programmed on a user’s phone so that the user can transfer callers directly to a
PARTNER Voice Messaging mailbox without ringing the
subscriber’s extension first.

Initial Preparation
Communications System Planning Forms
11
Communications System Planning Forms
The following forms that come with your communications system documentation contain the
information required to program PARTNER Voice Messaging.
To: Use Form:
Identify basic information about the system,
including line number and type of voice
messaging service required for each line.
System Configuration
Identify basic information about each
extension, including type of telephone or
auxiliary equipment at the extension, and the
name of the subscriber or a description of how
the extension is used.
System Extensions
Identify feature settings, such as Automatic
VMS Cover and Automatic Extension Privacy,
and group assignments for each extension.
Customized Extension Settings
Specify which features are programmed on
buttons for each extension. These buttons can
be for VMS Cover, Do Not Disturb, Voice
Mailbox Transfer, and Voice Mail Auto Dial.
Button Assignments

PARTNER Voice Messaging Installation and Programming
PARTNER Voice Messaging Planning Forms
12
PARTNER Voice Messaging Planning Forms
To complete the PARTNER Voice Messaging forms (see Appendix A), obtain completed copies of
the relevant planning forms for the communications system. See “Communications System
Planning Forms,”below, for a description of these forms that provide the names, extensions, and
VMS coverage information required to program PARTNER Voice Messaging.
To: Use Form:
Identify system configuration (number of
mailboxes), review factory-set mailbox
assignments, and change mailbox
assignments.
1 - Mailbox Assignments
Identify the Automated Attendant Menu
Definition (that is, the list of digits that a caller
can press to reach a specific extension,
mailbox, or receptionist).
2 - Automated Attendant Selector Codes
Write or review the script used to record the
menu prompt that is played when a call is
answered by Automated Attendant Service.
3 - Automated Attendant Menu Prompt