Lucent Technologies 5ESS-2000 Installation guide

5ESS®-2000 Switch
ROUTINE OPERATIONS AND MAINTENANCE PROCEDURES
5E11(1) and Later Software Releases
Document: 235-105-210
Issue Date: October 1999
Issue Number: 15.00A
235-105-210 October 1999
Copyright © 1999 Page 1

Legal Notice
Copyright ©1999 Lucent Technologies, Inc. All Rights Reserved.
This electronic information product (IP) is protected by the copyright and trade secret laws of the United States and
other countries. The complete document may not be reproduced, distributed, or altered in any fashion. Selected
sections may be copied or printed with the utilities provided by the viewer software as set forth in the contract
between the copyright owner and the licensee to facilitate use by the licensee, but further distribution of the data is
prohibited.
For permission to reproduce or distribute, call:
1-888-LTINFO6 (1-888-584-6366) (From inside the continental United States)
1-317-322-6848 (From outside the continental United States).
Notice
Every effort was made to ensure that the information in this IP was complete and accurate at the time of publication.
However, information is subject to change.
This IP describes certain hardware, software, features, and capabilities of Lucent Technologies products. This IP is
for information purposes; therefore, caution is advised that this IP may differ from any configuration currently
installed.
Lucent Technologies is the successor to the business and assets of AT&T Network Systems business unit.
Mandatory Customer Information
Interference Information: Part 15 of FCC Rules - Refer to the 5ESS®-2000 Switch Product Specification IP.
Trademarks
5ESS-2000, AUTOPLEX, and SLC are registered trademarks of Lucent Technologies.
All other trademarks are identified as they appear in the text.
Warranty
Warranty information applicable to the 5ESS®-2000 switch may be obtained from the Lucent Technologies Account
Management organization. Customer-modified hardware and/or software is not covered by this warranty.
Ordering Information
This IP is distributed by the Lucent Technologies Customer Information Center in Indianapolis, Indiana.
The order number for this IP is 235-105-210. To order, call:
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235-105-210 October 1999
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Technical Support Telephone Numbers: For initial technical assistance, call the North American Regional
Technical Assistance Center (NARTAC) at 1-800-225-RTAC (1-800-225-7822). For further assistance, call the
Customer Technical Assistance Management (CTAM) Center:
1-800-225-4672 (From inside the continental United States)
1-630-224-4672 (From outside the continental United States).
The CTAM center is staffed 24 hours a day, 7 days a week.
Acknowledgment
Developed by Lucent Technologies Customer Training and Information Products.
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1. INTRODUCTION
1.1 DOCUMENT COVERAGE
This Routine Operations and Maintenance Procedures Manual contains both descriptive material and detailed
procedures for routine operations and maintenance of the 5ESS®-2000 switch. This manual covers the 5E11
through 5E14 software releases. As the 5ESS®-2000 switch continues to evolve, this manual will be reissued to
cover future software releases.
This manual is primarily intended for telephone company personnel who schedule or perform routine maintenance
for the 5ESS®-2000 switch.
NOTE: Lucent Technologies has discontinued the availability of software releases 5E10 and earlier. Information
specific to these earlier releases have been deleted from this document.
1.2 UPDATE INFORMATION
Issue 15
Issue 15 is a reissue supporting 5E11 through 5E14 software releases. Many changes in this reissue is from
customer comment cards, hot line calls, and development changes. The Update Instructions identify all the changes
made and instructions for page replacements.
1.3 SOFTWARE RELEASE UPDATE INFORMATION
In accordance with the 5ESS®-2000 Switch Software Support Plan, the 5E11 software release is rated
Discontinued Availability (DA) as of November 13, 1999. The information supporting 5E11 and earlier is being
removed over time, instead of concurrently, from all documentation.
If you are supporting offices using a software release prior to 5E12 and have a need for the information that is
being removed, it is recommended that you retain the associated pages as they are removed from the paper
documents or the earlier copy of CDROM.
1.4 NAME CHANGE
As of March 18, 1999, Bellcore officially changed its name to Telcordia Technologies. Not all pages of this
document are being reissued to reflect this change; instead, the pages will be reissued over time, as technical and
other changes are required. Customers on standing order for this document may see that, on previous-issue pages,
the Bellcore name is still exclusively used.
Customers receiving new orders for this document will see the Telcordia Technologies name used as appropriate
throughout the document, and the Bellcore name used only to identify items that were produced under the Bellcore
name. Exceptions may exist in software-influenced elements such as input/output messages, master control center
screens, and recent change/verify screens. These elements will not be changed in this document until such time as
they are changed in the software code. Document updates will not be made specifically to remove historical
references to Bellcore.
1.5 MANUAL ORGANIZATION
This manual contains the following sections:
SECTION 1INTRODUCTION: This section contains an introduction and general information about the
manual.
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SECTION 2E UIPMENT TEST LIST: This section lists preventive (routine) maintenance schedules for the
5ESS®-2000 switch. Preventive maintenance is performed on a specified schedule to ensure continuing peak
overall performance of the network.
SECTION 3SYSTEM CONTROL OPERATIONS DESCRIPTION: Describes system control functions, for
example, off-line boot verification, Automatic Trunk Test Scheduler, Authority Management, and Call
Monitoring.
SECTION 4SYSTEM CONTROL OPERATIONS PROCEDURES: This section contains detailed level
procedures for performing the system control functions.
SECTION 5MEMORY ALTERATION DESCRIPTION: This section contains a description of the changes
possible within the 5ESS®-2000 switch data base. Covered within this section are software release update,
office backup methods, office dependent data (ODD) backup, ODD recovery, editing the data base using the
office data base editor (ODBE), software release retrofit, and software-update procedure automation.
SECTION 6MEMORY ALTERATION PROCEDURES: This section contains detailed level procedures for
the subjects described in Section 5 of this manual and supports off-line boot verification.
SECTION 7REMOTE OFFICE TEST LINE: This section describes the functions and equipment of the
remote office test line (ROTL) for the 5ESS®-2000 switch.
SECTION 8FAN AND ALARM TESTS: This section contains detailed level procedures for fan and alarm
tests. This section also contains procedures to change fan unit air filters.
SECTION 9MOVING HEAD DISK PROCEDURE DESCRIPTION: This section contains descriptions for
converting, connecting, or replacing moving head disks (MHD).
SECTION 10MOVING HEAD DISK PROCEDURES: This section contains detailed level procedures for the
subjects described in Section 9 of this manual.
NOTE: Refer to 235-105-220 for Call Trace Procedures. These procedures are not covered in 235-105-210 .
SECTION 11MISCELLANEOUS ROUTINE PROCEDURES: This section contains procedures to record
announcements using the 13A recorded announcement unit, conversion of a RISLU to an ERISLU, and to
update numerous IDCU procedures.
SECTION 12ROUTINE EXERCISE DESCRIPTION: This section provides a description of the 5ESS®-2000
switch routine exercise (REX), including the administration module (AM).
SECTION 13ROUTINE EXERCISE PROCEDURES: This section contains detailed level procedures for the
subjects described in Section 12 of this manual.
SECTION 14FEATURE ACTIVATION PROCEDURES: The section contains the procedures that activate or
turn-on various exchange features. This could be a complete growth of a feature or just the changing or
updating of one or more attributes for a specific feature. This section also covers the removal from service or
de-activation (de-growth) of a feature.
SECTION 15OPERATIONS SUPPORT SYSTEMS ACTIVATION: This section contains detailed level
procedures to bring up the 5ESS®-2000 switch operations support systems (OSS).
GLOSSARY: This section provides brief definitions of acronyms and abbreviations used in this manual.
INDEX: Lists the subjects covered in this manual.
APPENDIX: Contains the operations and maintenance checklist.
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1.6 USER FEEDBACK
The producers of this manual are constantly striving to improve quality and usability. Please use the enclosed user
feedback form for your comments and to advise us of any errors. If the form is missing or your comments will not
fit, you can write to the following address:
Lucent Technologies
Documentation Services
2400 Reynolda Road
Winston-Salem, NC 27106
Please include the issue number and/or date of the manual, your complete mailing address, and telephone number.
We will attempt to answer all correspondence within 30 days, informing you of the disposition of your comments.
You may also call our Documentation HOTLINE if you need an immediate answer to a documentation question.
This HOTLINE is not intended to eliminate the use of the user feedback form, but rather to enhance the comment
process. The HOTLINE number is 1-800-645-6759, and is available from 7:30 a.m. to 6:00 p.m. Eastern time.
Outside of those hours, the line is served by an answering machine. You can leave a message on the answering
machine and someone will return your call the following business day.
Document users who have access to electronic mail facilities may send comments via electronic mail. The
electronic address is [e-mail]. When sending comments via electronic mail, please make
sure that the document title, document number, document issue number, and/or document date are included in the
mail along with the sender's name, phone number, and address.
1.7 DISTRIBUTION
This manual is distributed by the Lucent Technologies Customer Information Center (CIC) in Indianapolis, Indiana.
Most operating telephone companies should place orders through their documentation coordinator. Some
companies may allow customers to order directly from the Customer Information Center; however, the majority do
not. Companies that use documentation coordinators to manage their orders receive a significant discount. If you
do not know the name/number of the documentation coordinator for your company, you may call 1-888-LUCENT-8
(1-888-582-3688) to obtain the name and telephone number.
Customers not represented by a documentation coordinator and Lucent Technologies employees can order the
documentation for the 5ESS-2000 switch directly from the Lucent Technologies Customer Information Center.
Proper billing information must be provided. These orders may be mailed to the following address:
Customer Information Center
Customer Service
2855 N. Franklin Road
Indianapolis, IN 46219
Orders may also be called in on 1-888-LUCENT-8 (1-888-582-3688) or faxed in on 1-800-566-9568.
1.8 TECHNICAL ASSISTANCE
Technical assistance for the 5ESS-2000 switch can be obtained by calling the North American Regional Technical
Assistance Center (NARTAC) at 1-800-225-RTAC (1-800-225-7822) . This telephone number is monitored 24
hours a day, 7 days a week. During regular business hours, your call will be answered by your local RTAC. Outside
of normal business hours, all calls will be answered at a centralized technical assistance center where
service-affecting problems will be dispatched immediately to your local RTAC. All other problems will be referred to
your local RTAC on the next regular business day.
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1.9 MAINTENANCE OF VENDOR EQUIPMENT
The 235-xxx-xxx manuals do not provide maintenance procedures for the repair of equipment manufactured by
vendors other than Lucent Technologies (for example, tape drives, disk drives, etc.). To identify the appropriate
maintenance document for other vendor equipment, refer to 235-001-001 , Documentation Description and Ordering
Guide.
1.10 REFERENCES
The Compact Digital Exchange (CDX) and the Very Compact Digital Exchange (VCDX) are switching systems
based on the 5ESS-2000 switch. This document is a standard 5ESS-2000 switch document that is also applicable
to the CDX and VCDX switching systems. Information applicable only to CDX or VCDX may be found in the
following manuals:
235-120-010, Compact Digital Exchange (CDX) Reference Guide
235-120-020, Compact Digital Exchange (CDX) User's Guide
235-120-110, ery Compact Digital Exchange ( CDX) Reference Guide
235-120-120, ery Compact Digital Exchange ( CDX) User's Guide.
When appropriate, this document contains references to the applicable CDX or VCDX documents.
Documents for the SEAGATE TECHNOLOGYTM CDC 340-megabyte (MB) SMD Disk drives may be obtained
from:
Seagate Technology
P.O. Box 12313
Room OK A-100
Oklahoma City, OK 73157
TEL: [phone]
Document numbers and titles for the Seagate Technology CDC 340-MB SMD disk drives are shown as follows:
83325050 Hardware Maintenance Manual, Volume 1
83325060 Hardware Maintenance Manual, Volume 2
83325070 Hardware Maintenance Manual, Volume 3
83322440 Microcircuits Manual, Volume 1
83324440 Microcircuits Manual, Volume 2.
Documents for the Hewlett-Packard Model 88781A 9-track SCSI tape drive (KS-23909, L21) can be ordered from
Hewlett-Packard
TEL: [phone]
and are as follows:
88781-90001 88781 Technical Data Sheet
88781-90030 88781 Service Manual
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5960-7618 88781 User's Guide
HP88781A Product Specifications
Documents for the StorageTek Model 9914V 9-track SCSI tape drive (KS-23909, L10) can be ordered from
StorageTek
2270 S. 88th Street
Louisville, CO 80028
TEL: [phone]
and are as follows:
95 121798 30 9914 SCSI Manual
95 125455 10 9914V User/Diagnostic Manual
95 125456 10 9914V Streamer Servicing Manual
95 124765 10 9914V User/Diagnostic Manual
MG8015A 9914V Product Specification Manual
Documents for the Laser Magnetic Storage International Company PERTEC®interface 9-track tape units
(KEYSTONE®II, KS-22762, and KEYSTONE®III, KS-23113) can be ordered from
Valley Forge Peripherals, Inc.
422 Business Center
Building 0-1530
Oaks, PA 19456-0908
TEL: [phone]
and are as follows:
49762900 Reference Manual - Model 92185
49763000 Vertical Mount Maintenance Manual - Model 92185
49768900 Reference Manual - Model 92181
49769000 Maintenance Manual - Model 92181
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2. EQUIPMENT TEST LIST
2.1 INTRODUCTION
CAUTION: Do not run demand phase on a routine basis. Demand phase is to be run only when required. Demand
phase is not covered in this document. If demand is required, refer to 235-105-220 , 5ESS®-2000
Switch Corrective Maintenance Manual.
This section lists preventive (routine) maintenance schedules for the 5ESS®-2000 switch. Preventive maintenance
is performed on a specified schedule to ensure continuing peak overall performance of the network.
Since peak load periods, features, recent change activities, growth, etc., vary widely in different offices, some tests,
such as routine exercise (REX), may not have specific test schedules that are best for all offices. In cases of this
type, the equipment test list (ETL) gives references where procedures, recommendations, and/or guidelines can be
found for the listed test(s).
2.2 ROUTINE MAINTENANCE SCHEDULES
The routine maintenance schedules are listed in Table 2-1 .
The following documents may also have routine maintenance task requirements:
235-410-350 ,INDAP Operation and Maintenance Guide
250-520-105, Toll and Assistance ideo Display Terminal Description and Operation
250-600-501, OSPS Automated Position Administration, Reporting, Recent Change, and Software
Maintenance for CSG
250-600-502J1, OSPS Automated Position, Equipment Maintenance Job Aid.
250-600-504, OSPS Automated Position, RCP Application for CSG
250-600-505, OSPS Automated Position, SDAP Application for CSG
250-600-506, OSPS Automated Position, Base and Utilities Applications for CSG.
Table 2-1 Equipment Test List Preventive Maintenance Schedule
TASK TITLE TASK LOCATION FREQUENCY
1 Air Filter, Fan Assembly Unit Type - Replace Section 8
Procedure 8.15
6 Months
(Maximum)
2 Air Filter, Fan Unit in General Drawer - Type Units Replace Section 8 Procedure
8.18
6 Months (Maximum)
3 Air Filter, 340-Mb MHD - Replace Section 8 Procedure
8.17
6 Months (Maximum)
4 Backup - (See "Disk Backup" or ``Tape Backup'' in this table,
as appropriate.)
Section 6 a
5 Charge Circuit in PDF, Perform Periodic Test Section 4 Procedure
4.7.2
1 Month
6 Disk Backup, Full Office - Make [An office should keep two
different versions of office backup disks (one of each copy),
with the oldest copy being discarded when a new copy is
made].
Section 6
Procedure 6.21
a
After performing Procedure 6.21 , Verify Software Backup Procedure 6.26
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Disk.
7Equipment OS List - Analyze and Clear (See OP:OOS input
message in 235-600-700).
24 Hours
8 Fan Units, Communication Module/Time Multiplexed Switch, -
Test
Section 8
Procedure 8.14
6 Months
9 Fan Units, Switching Module - Test Section 8
Procedure 8.13
6 Months
10 Fan Units, ISLU - Test Section 8
Procedure 8.24
6 Months
11 Full Office Backup - Make (See ``Disk Backup'' or ``Tape
Backup'' in this table, as appropriate.)
Section 6 a
12 Hourly Plant Report - Evaluate Section 3 a
13 Memory Administration, Routine - Perform Sections 5 and 6 a
14 Miscellaneous Alarm, Major - Test Section 8
Procedure 8.5
12 Months
15 Miscellaneous Alarm, Minor - Test Section 8
Procedure 8.6
12 Months
16 Moving Head Disk Integrity - Verify Section 10
Procedure 10.13
1 Week
17 Office Alarm, Critical - Test Section 8
Procedure 8.2
12 Months
18 Office Alarm, Major - Test Section 8
Procedure 8.3
12 Months
19 Office Alarm, Minor - Test Section 8
Procedure 8.4
12 Months
20 Primary Disk Partitions to Backup Disk Partitions - Copy Section 6
Procedure 6.17
1 Week
21 Routine Exercise (REX) - Description
Routine Exercise (REX) - Schedule
REX Tests - Summary
REX DGN,FAB - Evaluation
REX ELS - Evaluation
Section 12
Procedure 13.1
Procedure 13.4
Procedure 13.5
Procedure 13.6
a
22 This Task Is Un-Assigned
23 Software Updates - Activate Section 6
Procedure 6.4
a
24 Software Updates - Schedule Section 6
Procedure 6.3
a
25 Tape Backup, Full Office - (Tape backup of the entire office
should be done at least once a month or more often if many
software updates and/or ECD changes are being added to the
office. Keep the three latest versions of entire office backup
tapes, with the oldest copy being discarded when a new copy
is made).
Section 6
Procedure 6.23
a
After performing Procedure 6.23 , Verify Backup Text Tapes
(Ignore if verify is automatically done).
Procedure 6.27
26 Tape Operating Procedure (TOP) Tape - Make (An office
should have three TOP tapes available with the oldest one
being replaced every 3 to 4 months; see ``Tape Backup, Full
Office'', Procedure 6.23 ).
Section 6 3-4 Months
27 24-Hour Report - Review and Log Section 3 24 Hours
28 Clean KS-23114 Tape Drive Section 11
Procedure 11.37
Every 8 Hours or
Monthly
29 Air Filter, SCSI Cabinet - Replace Section 8
Procedure 8.16
6 Months
(Maximum)
30 SCSI DAT Drive - Clean Section 11
Procedure 11.36
25 Hours of
Operation or Monthly
31 KS-23909, L10 Tape Drive - Clean Section 11
Procedure 11.36
8 Hours of Operation
or Monthly
32 KS-23909, L21 Tape Drive - Clean Section 11
Procedure 11.36
8 Hours of Operation
or Monthly
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