MachineSense FeverWarn FW1100A User manual

Getting Started with FeverWarn
FeverWarn Models FW1100A and FW1100B
Table of Contents
Safety Precautions................................................................................................................................2
Unpacking the Boxes............................................................................................................................2
Overview ................................................................................................................................................3
Components Inside the FeverWarn Stand Box ...............................................................................3
Connecting the FeverWarn Unit to the Optional Stand.................................................................4
Creating a MachineSense Crystalball Account for Your FeverWarn Scanner
(Model FW1100B only) .........................................................................................................................6
Initial Testing..........................................................................................................................................8
Installing the FeverWarn App .............................................................................................................9
Using the FeverWarn App:
Connecting to a Device ...........................................................................................................11
Scans and Reports...................................................................................................................12
Downloading Reports .............................................................................................................13
Device Settings.........................................................................................................................14
Calibration.................................................................................................................................15
Edit Temperature Threshold..................................................................................................18
Edit Alarm Based on Temperature Type..............................................................................19
Edit Display Settings................................................................................................................19
Edit Messages to Display ........................................................................................................20
Adjust Scanner Volume...........................................................................................................20
Network Connectivity (1100B Model only)..........................................................................21
Device Support........................................................................................................................ 22
Installation .......................................................................................................................................... 23
Recommendations for Accurate Scanning.....................................................................................24
Customizing Your Crystalball Account........................................................................................... 25
Final Words ..........................................................................................................................................27
Contact Customer Support...............................................................................................................27

2 Getting Started with FeverWarn l Models FW1100A and FW1100B
Safety Precautions
• Follow the advice in this instruction manual.
• The scanner must only be used for the purposes described in this manual.
• The scanner is intended for indoor use only.
• Thescannershouldnotbeusedorstoredindirectorreectedsunlight.
• Operate the scanner only in ambient temperatures between 40°F - 105°F.
• Do not expose the scanner to extreme temperatures.
• Store the device in a clean and dry area.
• Do not submerge the scanner in water.
• Do not drop the scanner.
• Do not disassemble the scanner unit.
• If you experience problems with your scanner, contact FeverWarn support.
!IMPORTANT: THE MANUFACTURER RESERVES THE RIGHT TO ALTER THE
SPECIFICATIONS OF THIS PRODUCT WITHOUT PRIOR NOTICE
Unpacking the Boxes
Your FeverWarn boxes should include:
• 1100 Series FeverWarn
• 5V 3000mA power cable with switch
• Getting Started Document
• Two mounting brackets – L-shaped bracket for attaching device to
optional stand. Flat bracket to mount the scanner to a wall.
• 1/2 in. machine screws
• External tooth lock washer
Other (not in the box, but included with your purchase):
• Access to Crystalball software (one-year free access included –
FW1100B only)
• Access to FeverWarn app (lifetime free access included – all models)
• Technical support - Email: [e-mail]
Telephone: [phone]
Optional Equipment
FeverWarn Floor Stand
Supports Models FW-1100A3 and FW-1100B3 Self-Service Thermal Hand
Scanner (FW-FS-1000)
FeverWarn Wall-Mount/Desktop Stand
Supports Models FW-1100A3 and FW-1100B3 Self-Service Thermal Hand
Scanner (FW-DS-1000)
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Mounting Bracket
Supports Model
FW-1100 A and B
Self-Service Thermal
Hand Scanner
Optional
Desktop
Stand

Getting Started with FeverWarn l Models FW1100A and FW1100B 3
MachineSense • Sales: [phone] • [e-mail] • www.feverwarn.com QC-FW005-051821
Overview
Congratulations on your purchase of a FeverWarn temperature
scanning system. We thank you, and we are here to support your
eectiveuseoftheproduct.ThisdocumentcoverstheFW1100Aand
FW1100B FeverWarn scanners. Information that applies only to the
specicmodelsisnoted.
Please use this document to get your FeverWarn scanner up and
running. For new FeverWarn customers, we suggest you read through
the entire document before starting. If you have experience with the
product,andonlyneedspecicinstructions,pleaseusethetableof
contents to navigate to the information you need.
Let’s get started.
Components Inside the FeverWarn
Stand (option) Box
1.Baseoorplate,12in.x12in.(Figure 1).
2. Extendable pole, three (3) sections (Figure 1).
Figure 1

4 Getting Started with FeverWarn l Models FW1100A and FW1100B
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Connecting the FeverWarn Unit
to the Optional Stand
1. Remove the mounting screw (countersunk screw) from bottom of
pole (Figure 2).
2. Attach the extendable pole to the base using the mounting screw
in the bottom of the stand (Figure 2) with a Philips screwdriver.
Mounted pole (not extended yet) will look like (Figure 3).
3. Fully extend the two extension sections of the pole and retighten
by hand. (Figure 4).
4. Locate the stand mount bracket and hardware (screw and lock
washer) from the box your FeverWarn unit came in. (Figure 5).
5. Connect the bracket to the pole with the screw and lock washer
(Figure 6).
(continued on next page)
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6

Getting Started with FeverWarn l Models FW1100A and FW1100B 5
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Micro-USB
power
Figure 9
Type A USB
Figure 7
Figure 8
Connecting the FeverWarn Unit
to the Optional Stand
(continued)
6. Remove the FeverWarn unit from its box and remove the four (4)
screws which are holding the attached wall bracket to the back of
the unit. This will remove the wall bracket and allow you to replace
it with the stand bracket. Hold onto these four (4) screws you will
be using them in the next step.
7. Use the four (4) screws you removed from the back of the
FeverWarn unit (See step 6 above.) to attach the FeverWarn unit
to the stand mount bracket. (Figure 7 and Figure 8).
8. Plug all the cables into their respective connectors in the scanner
(Figure 9).
9. Set the unit in its location and plug the scanner into an outlet.

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6 Getting Started with FeverWarn l Models FW1100A and FW1100B
Creating a MachineSense Crystalball
Account for Your FeverWarn Scanner
(Model FW1100B only)
The model FW1100B can be used with MachineSense’s CrystalBall
software to access, review, and store collected data. If you don’t have
an account, please follow the instructions below. If you already have
a MachineSense Crystalball account, you’ll only need to onboard your
new device by logging into MachineSense’s Crystalball, navigating to
the “Machines” page, and then proceeding to step 5 on the next page.
1. Using either a Firefox or Chrome browser, go to
crystalball.machinesense.com and click the blue
“CREATE NEW ACCOUNT” button (Figure 10).
2. On the next page (Figure 11),llinalltheeldsandclickthe
“NEXT” button.
3. Next (Figure 12), enter the serial number and the machine
 identicationID(MACID)fromtheproductregistrationlabel
located on the FeverWarn scanner and click “NEXT”. This will
onboard your FeverWarn scanner and create a default location,
zone, and gate, which can be changed later if desired.
!.NOTE: The dashes and colons shown on the label must be included
(continued on next page)
Figure 10
Figure 11
Figure 12

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Getting Started with FeverWarn l Models FW1100A and FW1100B 7
Creating a MachineSense Crystalball
Account for Your FeverWarn Scanner
(Model FW1100B only)
(continued)
4. Check the “I agree to the Terms and Conditions” box on the
next screen and then click on “CREATE NEW ACCOUNT”
(Figure 13).
5. If you have more scanners to onboard, do so now by clicking
the “FEVERWARN QUICK INSTALLATION” button on the next
screen (Figure 14). Up to 20 FeverWarn units can be added.
That’s it! You have created your MachineSense Crystalball account
and onboarded your new FeverWarn model FW1100B scanner(s).
!.NOTE: This procedure will onboard your new device to a default “location”
(where the building is located, i.e., “Baltimore”) and “zone” (where within the
location that the scanner is placed, i.e., “Northwest Door”). If you want to change
these names, see the “Customizing your Crystalball account” section in this
user guide.
Figure 13
Figure 14

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8 Getting Started with FeverWarn l Models FW1100A and FW1100B
QC-FW005-051821
Figure 15
Initial Testing
!IMPORTANT: The FeverWarn 1100 scanner is preset at the factory.
It is not necessary to calibrate the device before using.
1. Plug the USB power adapter, which is wired into the scanner base,
into a nearby standard 120 VAC outlet to power up the scanner.
2. There will be a white screen for less than three (3) seconds.
User will see a yellow screen with black writing stating
 “Conguring.Pleasewait”forapproximately2-3seconds.
When the process is complete, you should see a black screen that
says, “Scanner Ready,” as shown in Figure 15.
3. Place your hand about one to four inches from the scanner’s
snout and hold it there for a few seconds. The screen will display
‘GO’ in green, and you should hear a beep. (Figure 16). If the
screen displays ‘STOP’ in red, it indicates that the person being
scanned has a fever, and the individual should take the proper
precautions.
!IMPORTANT: Initially, it may take a few scans to establish the normal
temperature for that location. If you see any other indications on the
screen, please call technical support.
4. If everything is working as indicated above, take your scanner to
 itsnalindoorlocationand prepare for installation.
5. If you have FeverWarn model FW1100B, it will record all scans
to the Crystalball cloud via WiFi. FeverWarn model FW1100A
is a standalone scanner with no cloud connectivity available.
FeverWarn 1100A records all scans to the mobile app. Proceed
to the section of the manual entitled, “Installing and Using the
FeverWarn App.” Figure 16

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Getting Started with FeverWarn l Models FW1100A and FW1100B 9
QC-FW005-051821
Installing the FeverWarn App
TocongureyourFW1100scannerwiththeFeverWarnapp,download
the FeverWarn Mobile Support App from either the Apple App Store or
the Android Google Play Store.
Before you begin the steps in this section, be sure your scanner
assembly is in its intended location. This will allow the device to scan
for available WiFi connections.
1. Install the app on your mobile device:
a. On Android devices, go to the Google Play Store and search
for “FeverWarn 1100A-B Mobile Support”.
b. On Apple (iOS) devices go to the App Store and search for
“F-Warn 1100A-B Mobile Support”.
2. Tap on the app to begin. You will receive a prompt to log into your
existing account. If you do not have an existing account, tap
CREATE ACCOUNT to set up a new account and onboard your
scanner (Figure 17a).
3. If you need to create an account, the app will ask for the MAC ID
 ofyourscanner(youwillndtheMACIDonthebackofthe
scanner unit) so have that handy (Figure 17b). You must enter the
MAC ID as shown, with colons and lower-case letters (example:
ac:67:dc:9b:fc).
4. The app will prompt you to enter your credentials, including your
name, email, company name, etc., This allows the app to create
your new account. Fill in the requested information and then tap
the “COMPLETE ACCOUNT OPERATION” button at the bottom of
the screen (Figure 17c).
!IMPORTANT: MachineSense allows for one email address per
customer. If you manage two or more company’s scanners, you either
mustputallthesensorsunderoneaccountorusedierentemail
addresses for separate accounts.
!IMPORTANT: No spaces or “special” characters are allowed in the
credentialselds.
(continued on next page)
Figure 17a
Figure 17b
Figure 17c

10 Getting Started with FeverWarn l Models FW1100A and FW1100B
051821
Installing the FeverWarn App
(continued)
5. If you already have an account and are logged in to the app, you
will see a screen like Figure 18. To onboard your new device, tap
ONBOARD NEW DEVICE.
6. EntertheMACIDofyourscanner.YouwillndtheMACIDonthe
back of the scanner unit. You must enter the MAC ID as shown,
with colons and lower-case letters (example: ac:67:dc:9b:fc). When
you have double-checked that the MAC ID you entered matches
the MAC ID on the device, tap NEXT.
7. After a few seconds, a screen will indicate you have successfully
onboarded the scanner (Figure 19). If you have more devices to
onboard, tap ON-BOARD ANOTHER DEVICE button. If you get a
failure message, try a couple more times before calling for help as
sometimes the connection requires a retry or two to get it right.
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Figure 18
Figure 19
QC-FW005-051821