MADDALENA ArrowWAN Parts list manual

Code 5000074C - 04/2020 - R1
INSTRUCTIONS FOR INSTALLATION, USE
AND MAINTENANCE
ArrowWAN
Translation of the original instructions.
Before installing and using the device, carefully read this manual and store
it together with the product.
wM-Bus 169 MHz radio module
LoRaWAN 868 MHz radio module
EN
Code

2
Symbols used in this manual
and relative meaning
lWARNING!
Indicates particularly important infor-
mation.
aDANGER!
Identies actions that may lead to
injury or damage to the device if not
performed correctly.
dPROHIBITED
Indicates actions that MUST NOT be
performed.
Compliance
Maddalena S.p.A. declares that ArrowWAN
is compliant with the mandatory require-
ments of the following directives and stand-
ards:
– Directive 2014/53/EU (RED - Radio Equip-
ment Directive)
– Directive 2011/65/EU (RoHS)
The full declaration of EU compliance
is available from the following website:
www.maddalena.it.
Warranty
Conditions of sale and warranty
The conditions of sale and warranty are avail-
able on the website www.maddalena.it.
Warranty limitations
Maddalena S.p.A. declines all responsibili-
ty, with immediate invalidation of the war-
ranty in relation to:
– Damage or defects caused by transport or
loading/unloading
– Incorrect installation caused by a failure
to observe the instructions provided
– Use for purposes other than those indi-
cated in this manual
– Use by unqualied or untrained person-
nel
Contents
1 General information . . . . . . . . . . . . . . . 3
1.1 Warnings and safety rules ......... 3
1.2 Restrictions .................................. 4
1.3 Device description....................... 4
1.4 Usage limits.................................. 5
1.5 Structure ...................................... 6
1.6 Identification................................ 6
1.7 Technical specifications.............. 7
2 Installation. . . . . . . . . . . . . . . . . . . . . . . . 8
2.1 Receipt of the product................ 8
2.2 Assembly on the sensor ............. 8
3 Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
3.1 Synchronisation of
mechanical reading................... 10
3.2 Activating the radio module ....10
3.3 Verification of the entered
parameters ................................13
3.4 Troubleshooting........................14
3.5
Deactivating the radio module ..15
4 Maintenance . . . . . . . . . . . . . . . . . . . . .16
4.1 Battery ........................................16
4.2 Cleaning...................................... 16
4.3 Disposal......................................16

3
1 General information
1.1 Warnings and safety rules
lWARNINGS
– This manual is the property of
Maddalena S.p.A. and reproduc-
tion or transfer to third parties of
the contents of this document is
prohibited. All rights reserved. This
document represents an integral
part of the product; ensure that it
is always together with the prod-
uct, even in case of sale/transfer
to another owner, allowing its con-
sultation by the user or authorised
maintenance or repair personnel.
– Carefully read this manual before
using the device to ensure safe op-
eration.
– The device must be used as dened
by Maddalena S.p.A., that holds no
responsibility for damage to per-
sons, animals or property due to
installation, adjustment or mainte-
nance errors or improper use of the
device.
– Once the packaging has been re-
moved, check that the product is
intact and complete. If the contents
do not correspond to the order,
consult the local distributor that
sold the device.
– The device should not be installed
and used in contexts where it will
be exposed to atmospheric agents.
– The device must always be pro-
tected from extreme humidity and
heat. Penetration of humidity and
intense heat may damage the bat-
tery and the device.
– If there are any doubts regarding
conditions/functions of the device
and related parts, please contact
the local distributor for further in-
formation.
– Once the device is in use, report any
anomalies or faults encountered to
the product supplier.
– In case of complete destruction of
the device with leakage of the elec-
trolyte, avoid contact with the eyes
and skin, do not inhale fumes pro-
duced, and suciently ventilate the
room.
– The device emits radio signals that
may interfere with un-shielded
electronic devices or those improp-
erly shielded, such as pacemakers,
hearing aids, medical devices and
other electronic devices. To resolve
any interference problems, consult
the manufacturers of the relative
electronic devices.
– This device is not for use by persons
with reduced physical or mental ca-
pabilities, or those without appro-
priate experience and knowledge
(including children), unless super-
vised by a person responsible for
their safety and following adequate
training in how to use the product.

4
1.2 Restrictions
dPROHIBITED
– Modify and/or attempt to repair the
product. All repairs must be per-
formed exclusively by authorised
personnel.
– Leave the device exposed to atmos-
pheric agents.
– Place the device near to heat sourc-
es or expose it to direct sunlight.
– Install the device near other electri-
cal equipment as this may lead to
signal disturbance.
– Open and/or replace the battery.
– Use solvents to clean the device.
– Incorrectly dispose of packaging
material and keep it out of chil-
dren’s reach as it may represent
a hazard. Disposal must be per-
formed in line with applicable laws.
– Dispose of the device as domestic
waste.
1.3 Device description
ArrowWAN is a radio module with pulse input
compatible with Maddalena water meters
and with those of other brands. The device
allows for measuring, transmitting and re-
motely reading the consumption values and
the alarms using a wireless transmission
technology.
ArrowWAN is available in two versions:
ArrowWAN 169 and ArrowWAN 868. The two
versions dier for their transmission fre-
quency (respectively 169 MHz and 868 MHz)
and for the protocol used.
ArrowWAN 169 uses the wM-Bus transmis-
sion protocol and also conforms to AFNOR
E17Z v2.
ArrowWAN 868 uses the LoRa protocol and is
certied by LoRa Alliance®.
This guarantees a high level of interopera-
bility with various reading systems on the
market, including third-party systems.

5
The following alarms are managed: exces-
sive consumption (congurable parame-
ters), backow (limit set and congurable),
leak (congurable parameters), device ge-
neric alarm, battery almost at (below 10%)
and mechanical fraud (removal).
The factory set-up can nonetheless be mod-
ied:
- through the NFC port and relevant app in-
stalled on a device with Android operating
system;
=- through the NFC port and relevant app
via a suitably formatted conguration le
installed on the module.
- OTA if ArrowWAN is already active and con-
nected to the xed network.
The main technical specications of the
ArrowWAN design are:
– input via four-pole cable of the fol-
lowing signals: pulses (ow meter revo-
lutions), ow direction, anti-fraud, earth.
Thanks to this data, the module calculates
the volume (both directions), manages
alarm situations and memorises the data
in a non-volatile memory;
– wireless radio communication inter-
face:
-ArrowWAN 169 wM-Bus N2 (a, b, c, d, e,
f) conforming AFNOR E17Z V2 which al-
lows for remote reading in both scenar-
ios, mobile (walk-by) and xed (AMR);
-ArrowWAN 868 LoRa t 868 MHz which al-
lows for remote reading in xed mode
only (AMR);
– lithium battery which guarantees a pow-
er supply for up to 15 years. For ArrowWAN
169 MHz in xed mode and default pa-
rameter conguration.
1.4 Usage limits
The product may be used exclusively with
compatible sensors and in accordance with
the corresponding usage limits (see the “
Technical specications” paragraph).

6
1.5 Structure
3
5
1
24
1 Antenna
2 NFC
3 Four-pole wire
4 Battery
5 Protective cover
1.6 Identication
The ArrowWAN module, identied by the la-
bel (A), is strictly associated with a single
meter. Two elements are required for this
association, performed during installation:
the serial number of the mechanical meter
and the serial number of module ArrowWAN.
A
ARROW 169
WAN
Maddalena S.p.A.
Via G.B. Maddalena, 2/4
33040 Povoletto (UD) - IT
P/N: 1.ETRMD.0670
S/N MAD0078718707160
ARROW 169
WAN
Maddalena S.p.A.
Via G.B. Maddalena, 2/4
33040 Povoletto (UD) - IT
P/N: 1.ETRMD.0670
S/N MAD0078718707160
2
3
4
1
1870028654
1 Serial number of the meter
2 Model
3 Eight-digit serial number of module
Arrow
WAN
4 WEEE compliance mark
The serial number can be read on the label
of the module itself. Moreover, it is sent
with every transmission together with the
serial number of the mechanical meter to
which it is associated.

7
1.7 Technical specications
Features Description
Maximum pulse frequency 8 Hz nominal. Congurable up to 250 Hz
Compatible meters Open drain transistor switch, reed switch, any type of
open/closed switch
Minimum pulse width 35 ms nominal. Congurable up to 10 ms
Alarms Excessive consumption, backow, leak, device generic
alarm, battery almost at, mechanical fraud
Conguration Through the Android via NFC port (ISO 15693) and OTA
Power supply Lithium-ion battery
Maximum input voltage 30V
Maximum current through
pull-up resistor 4uA
Battery lifespan Up to 15 years
Certications/Approvals CE in compliance with European standards.
RED 2014/53/EU, RoHS2 (EU) 2017/2102
Radio
Standard ArrowWAN 868: LoRaWAN v. 1.02 Class A
ArrowWAN 169: EN13757 and AFNOR E17Z v2
Modes ArrowWAN 868: LoRa SF7-12, BW125-500, CR=4/5
ArrowWAN 169: WMBUS N2 (a, b, c, d, e, f)
Operating fre-
quency range
ArrowWAN 868: 863 at 876 MHz
ArrowWAN 169: 169.400 MHz at 169.475 MHz
Radiated power 25 dBm max (ArrowWAN 169)
14 dBm max (ArrowWAN 868)
Range ArrowWAN 868: up to 15 km in LoRaWAN
ArrowWAN 169: up to 1.5 km in wM-Bus
Reference standards EN 13757, AFNOR E17z, LoRaWAN specication
Radio equipment class class 1
Data sent
ArrowWAN 868:
- transmission of 3 measurement frames per day (hourly
and daily consumption, alarms)
- transmission of 1 supervision frame per week (alarms,
status of the device)
ArrowWAN 169:
- transmission of 3 measurement frames a day (hourly
and daily consumption, alarms) in xed mode
- transmission of 3 measurement frames per day (hourly
and daily consumption, alarms) in mobile mode
- transmission of 1 supervision frame per week (alarms,
status of the device)
Environmental conditions Storage temperature: -20°C – +60°C
Operating temperature: -10 °C – +55 °C
Protection rating IP68
Dimensions 123 mm (L) x 72.4 mm (W) x 143.5mm (H)

8
2 Installation
2.1 Receipt of the product
ArrowWAN modules are supplied in three dif-
ferent congurations:
A Package with 10 pieces, already con-
nected to the sensor and mounted
on the meter
B Package with 10 pieces, already con-
nected to the sensor
C Package with 10 pieces, with free
four-pole wire
A
10x
B
C
10x
10x
lWARNING!
The instruction manual is an inte-
gral part of the device and should
be carefully read and stored.
dPROHIBITED
Packaging material must be prop-
erly disposed of and kept out of
children’s reach as it may repre-
sent a hazard. Disposal must be
performed in line with applicable
laws.
2.2 Assembly on the sensor
lWARNING!
Installation and management
of the device is permitted solely
by authorised and appropriately
trained personnel equipped with
sucient technical experience.
Authorised personnel: specialised installer
or plumber, assigned by the metering oper-
ator.

9
lWARNING!
When purchasing conguration
"B" (with module connected to
the sensor), refer to the manual
of the sensor (QuadraPlus, Flow-
Pulse or Reed) for the connection
to the meter.
lWARNING!
When purchasing conguration
"C" (with free four-pole wire), the
latter must be connected to a
sensor or external pulse genera-
tor, by appropriately connecting
the wires.
– The ArrowWAN module is supplied with a
four-pole cable with earth (1)
-White: pulse input. Pulse signal for both
the delivery and return ow.
-Yellow: ow direction. Contact closed =
return ow.
-Green: anti-fraud. Contact open = fraud.
-Brown: earth. Common earth signal.
1
– Fasten ArrowWAN to a pipe (2) using the
clip (3) supplied as an accessory. When
installing the device on buried manholes,
secure it as close as possible to the sur-
face.
2
3
lWARNING!
To mount the sensor on the me-
ter, refer to the manual of the
sensor possessed.

10
3 Use
The fully operational phase involves remote
meter reading via the radio modules. In
AMR (xed) mode, each radio module tran-
sits the reading with a programmable fre-
quency (default: 3 transmissions per day). In
mobile mode (Walk-By/Drive-By), the radio
module emits a data web with the measure-
ments when it receives a call from the read-
ing kit Maddalena. To receive the signal of
the radio module, go near the meter with
an appropriate receiver, or if a xed (AMR)
reading system is present, the data is col-
lected automatically.
lWARNING!
Reading of data can be per-
formed using various software.
Please consult the metering oper-
ator for more information on the
specic use of reading software.
3.1 Synchronisation of
mechanical reading
The radio module stores the volume record-
ed via an external sensor. The module is set-
up in the factory with initial volume at zero.
If the meter on which the radio module is
installed has a reading other than “zero”, it
may be appropriate to synchronise reading
of the mechanical meter and that of the
radio module using the programming kit.
Simply read the value in litres on the me-
ter and set the reading using the activation
software (refer to the “Activating the radio
module” paragraph).
3.2 Activating the radio module
The radio module is activated through the
NFC port located under the small label
showing the “entry point” logo located be-
side the module’s antenna.
1
lWARNING!
It is necessary to use a smart-
phone with the Android operat-
ing system and the relevant app
provided by Maddalena S.p.A..
The app must be installed and set
correctly before proceeding with
the activation of ArrowWAN.
Refer to the app’s manual for the
details.

11
lWARNING!
To activate the ArrowWAN 169
module, set the radio type in wM-
Bus
To activate the ArrowWAN 868
module, set the radio type in
LoRa.
To set the type of radio, click on the three
dots at the top right-hand side (2) and
choose SETTINGS. Check that the correct
radio type (wM-BUS or LoRa) was selected
in the “Application Mode” eld. Moreover,
make sure that the “Headend Mode” is not
agged, since the ArrowWAN radio does not
use this option.
lWARNING!
When changing the type of radio,
it is necessary to close the app
and repeat the login
2
During activation, 3 parameters are re-
quested: the serial number of the mechani-
cal meter, the pulse weight and the reading
of the volume measured by the meter ex-
pressed in litres.
Once these preliminary operations have
been completed, proceed as follows:
– Enable the smartphone’s audio function;
– Open the “Wirgrid NFC” application;
– Enter the “Login” and “Password”;
– Verify that the correct radio was set in the
“Application mode” eld under SETTING;
– Place the smartphone above the radio
module (3) to allow the NFC communica-
tion;
3
– Wait for the “beep”. This will signal that
the NFC communication is active. At this
point, the smartphone can be moved;
– Make sure that “Headend not use for in-
stallation” (4) appears on the display;
4

12
– Enter the missing parameters (indicated
with a red icon);
-“Index” (reading of the mechanical me-
ter)
-“Pulse value” (pulse weight: varies in re-
lation to the associated meter)
-“Meter ID” (serial number of the me-
chanical meter associated with the ra-
dio)
– If necessary, modify the entered default
parameters (indicated with a green icon)
“Fluid type”, “Installation delay”, “Collect
mode”;
lWARNING!
The “Collect mode” parameter is
set by default to “Fixed”.
If module ArrowWAN 169 is activat-
ed, the radio type can be set to
“Fixed” (AMR mode for xed net-
work), “Mobile” (mobile reading
mode) or “Both” (AMR mode for
xed network and mobile reading
mode)
If module ArrowWAN 868 is activat-
ed, the radio type can be set sole-
ly to “Fixed” (AMR mode for xed
network)
– Place the smartphone above the radio
module to allow the NFC communication;
– Click “INSTALL MODULE” (5) once all the
parameters have been inserted correctly;
5
– Wait for the activation (6) to terminate;
6

13
– Once completed, the “Installation suc-
cessful” (7) message will appear.
7
lWARNING!
The radio module is pre-cong-
ured. To change the settings,
refer to the manual of the activa-
tion and programming app.
3.3 Verication of the entered
parameters
Use the “Summary” function to verify that
the “module serial number”, “reading” and
“pulse weight” values have been entered
correctly.
From the “Install” menu, click “Summary”
(1) to view the information of the installed
modules (2).
1
2
Clicking an item from the list of installed
modules (2) allows for viewing the details
(3) relative to the installation.
3
lWARNING!
If the displayed parameters are
not correct, the radio module’s
activation can be repeated (see
the “Activating the radio mod-
ule” paragraph).

14
3.4 Troubleshooting
lWARNING!
For a complete list of alarms, please refer to the specic manual.
FAULT CAUSE SOLUTION
The radio module is not
transmitting
Electrical or electronic
devices interfere with
the signal
Move devices to a sucient distance
away
Move the receiver closer
Battery empty Contact the manufacturer
The radio module
transits empty elds or
the transmitted data is
frozen
Sensor defective or with
at battery or cut cable Contact the manufacturer
NFC connection failure No or dicult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be dicult or impossible.
Try with a dierent phone model.
Module activation error
No or dicult connec-
tion to the NFC port
Place the smartphone so that its
NFC port is above that of the radio
module.
With some smartphones that have
a weak NFC antenna, the operation
could be dicult or impossible.
Try with a dierent phone model.
Failed installation of the
json conguration le in
the app folder
Install the conguration le on the
smartphone as explained in the app
manual.

15
3.5 Deactivating the radio
module
To deactivate the ArrowWAN module, pro-
ceed as described below:
– Open the “Wirgrid NFC” application;
– Access the “Uninstall” menu (1);
– Click on “UNINSTALL” (2);
– Place the smartphone above the radio
module to allow the NFC communication;
– Click on “START UNINSTALL” (3);
1
2
3
– Wait for the deactivation (4) to terminate;
4
– Once completed, the “Uninstall success-
ful” (5) message will appear;
5
lWARNING!
The deactivation can be carried
out at any time. The radio will re-
main in hibernation mode until
the next activation.

16
4 Maintenance
4.1 Battery
The radio module is equipped with a 3.6 V
lithium-thionyl chloride (Li-SOCl2) battery
that is not rechargeable but can be replaced.
Its useful life varies between 12 (ArrowWAN
169 mobile + xed) and 15 years (ArrowWAN
169 xed, three transmissions per day of
the measurements plus one weekly trans-
mission on the status of the module) with
the factory set up in the following operating
conditions:
– between -10°C and +0°C for 10% of
lifespan
– between 0°C and +30°C for 80% of lifespan
– between +31 °C and +55 °C for 10% of
lifespan
lWARNING!
Humidity and intense heat may
damage the battery and reduce
its lifespan.
The radio module calculates the residual
lifespan of the battery on the basis of stored
parameters, such as estimated consump-
tion of the electronic board in stand-by
mode, transmitter consumption and num-
ber of transmissions performed.
Battery life depends largely on the frequen-
cy of data transmission set.
4.2 Cleaning
No particular cleaning procedures are
required. However, the installation area
should be kept clean and periodic checks
should be performed to ensure the re-
quired environmental conditions are met.
dPROHIBITED
Use of abrasive products, petrol
or trichloroethylene is not per-
mitted.
4.3 Disposal
The device is composed of materials of vari-
ous nature including metal, plastic and elec-
trical and electronic components. It must be
disposed of in compliance with applicable
local laws regarding special and industrial
waste. The device cannot be disposed of as
domestic waste.
At the end of the product’s life, ensure safe
removal and responsible disposal of com-
ponents, including recycling of batteries, in
compliance with applicable environmental
laws in the country of installation.

17

18

19

MADDALENA spa
Via G.B. Maddalena 2/4 - 33040 Povoletto (Udine)
Tel. [phone]
www maddalena it
Maddalena S.p.A. reserves the right to change its products at any time and
without prior notice, with the aim of improving them and without compromising
primary features. All the graphic illustrations and/or photographs appearing in
this document can be represented with optional accessories that vary in relation
to the country where the device is used.