Magtek ExpressCard 2000 Operating instructions

MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: [phone] I Technical Support: [phone]
www.magtek.com
ExpressCard 2000
Instant Issuance Card Personalization System
User Installation and Operation Manual
November 2014
Manual Part Number:
D99875600-50
REGISTERED TO ISO 9001:2008

ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
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Copyright © 2006 - 2014 MagTek, Inc.
Some material Copyright © 2012 Evolis, Inc.
Printed in the United States of America
Information in this publication is subject to change without notice and may contain technical inaccuracies
or graphical discrepancies. Changes or improvements made to this product will be updated in the next
publication release. No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc.
MagTek® is a registered trademark of MagTek, Inc.
ExpressCard 2000is a trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
TiltWatch® is a registered trademark of ShockWatch, Inc.
All other system names and product names are the property of their respective owners.
Table 1.1 - Revisions
Rev Number
Date
Notes
1.01
Jun 18, 2013
Initial Release
2.01
Aug 2013
Additional / updated photos, video links, updated tech content
3.01
Apr 10, 2014
Document Client Certificate Option; update sequence for card
path cleaning; miscellaneous clarity improvements
40
Oct 23, 2014
Update technical specifications; add information to Physical
Installation Planning; update tipper foil replacement
50
Nov 21, 2014
Add general ribbon troubleshooting

ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
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SAFETY
This product has been evaluated by multiple safety certification agencies, including
Underwriters Laboratories (UL) and the United States Federal Communications
Commission (FCC Class A and Class B), and is designed to protect both the user and the
device. This document is written specifically to work in conjunction with these safety and
integrity features to protect the user and the device. It is very important to follow all steps
in the product documentation carefully, in the order in which they are described, and at
the recommended times. Failure to do so could result in personal injury, and / or cause
damage to the device, and / or void the product warranty.
SAFETY REQUIREMENTS
Caution: Never do any of the following:
DO NOT use a ground adapter plug to connect equipment to a power socket-outlet that lacks a ground
connection terminal.
DO NOT attempt any maintenance function that is not specifically described in this manual or in
other ExpressCard 2000 instructional documents published by MagTek.
DO NOT remove any of the covers or guards that are fastened with screws. There are no user-
serviceable areas within these covers.
DO NOT override or “cheat” electrical or mechanical interlock devices.
DO NOT use EC2000 supplies or cleaning materials for other than their intended purposes.
DO NOT operate the equipment if you or anyone else have noticed unusual noises or odors.
Consider the following before operating the ExpressCard 2000:
Connect the EC2000 to a properly grounded AC power socket-outlet. If in doubt, have the socket-
outlet checked by a qualified electrician. Improper connection of the device’s grounding conductor
creates a risk of electric shock.
Place the EC2000 on a solid surface that can safely support the device’s weight plus the weight of a
person leaning against it (such as a service technician).
Be careful when moving or relocating the device. Use proper lifting techniques.
Use materials and supplies specifically designed for MagTek devices. Using unsuitable materials
may result in poor performance, and in some cases may be hazardous.

1 - Table of Contents
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1Table of Contents
Safety ................................................................................................................................................... 3
Safety Requirements ..................................................................................................................... 3
1Table of Contents........................................................................................................................ 4
2Introduction ................................................................................................................................. 8
2.1 Introduction to EC2000 Features..................................................................................... 8
2.2 Introduction to EC2000 Components.............................................................................. 9
3Planning and Preparation ....................................................................................................... 12
3.1 Physical Installation Planning......................................................................................... 12
3.2 Network Planning.............................................................................................................. 14
3.3 Configuration Planning .................................................................................................... 15
3.4 Disposal Planning ............................................................................................................. 16
4Receiving, Unpacking, and Packing....................................................................................... 17
4.1 How to Receive the EC2000 ...........................................................................................17
4.2 How to Unpack the EC2000 ............................................................................................17
4.3 How to Pack the EC2000................................................................................................. 21
4.4 How to Ship the EC2000.................................................................................................. 22
5Installation.................................................................................................................................23
5.1 Installation Checklist........................................................................................................23
6Operation ...................................................................................................................................27
6.1 Finding the Serial Number...............................................................................................27
6.2 Powering On, Shutting Down, and Restarting ..............................................................27
6.3 The Touchscreen ............................................................................................................... 28
6.3.1 About the Touchscreen............................................................................................. 28
6.3.2 About the Status Page.............................................................................................. 28
6.3.3 About the Help Page ................................................................................................. 29
6.3.4 How to Use the Help Page........................................................................................ 29
6.4 Error Messages.................................................................................................................. 29
6.4.1 About Error Messages............................................................................................... 29
6.4.2 How to Clear Error Messages ..................................................................................30
6.5 Top Access Door Security ................................................................................................ 30
6.5.1 About the Top Access Door...................................................................................... 30
6.5.2 How to Use the Keys to Unlock the Top Access Door ..........................................30
6.5.3 How to Use the Touchscreen to Unlock the Top Access Door ............................ 34

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6.6 About Passwords and Asterisks ..................................................................................... 34
6.7 Card Stock.......................................................................................................................... 35
6.7.1 About Card Stock....................................................................................................... 35
6.7.2 How to Load / Remove Card Stock ........................................................................36
6.8 Image Printer.....................................................................................................................40
6.8.1 About the Image Printer...........................................................................................40
6.8.2 How to Install / Remove the Image Printer Ribbon.............................................40
6.8.3 About Selecting and Synchronizing the Image Printer Ribbon..........................43
6.8.4 How to Select and Synchronize the Image Printer Ribbon................................. 43
6.9 Foil Tipper........................................................................................................................... 45
6.9.1 About the Foil Tipper................................................................................................. 45
6.9.2 How to Install / Remove the Tipper Foil Roll ........................................................ 45
6.10 Indent Printer.................................................................................................................47
6.10.1 About the Indent Printer.......................................................................................47
6.10.2 How to Install / Remove the Indent Ribbon Cartridge ....................................47
6.11 Processing Cards...........................................................................................................48
6.11.1 How to Create Sample Cards...............................................................................48
6.11.2 About Card Personalization Software ................................................................48
6.11.3 About Transactions ............................................................................................... 49
6.11.4 About the Transaction Queue .............................................................................. 49
6.11.5 How to Process Transactions In the Transaction Queue .................................49
6.11.6 About the Card Path / Sequence of Processes ................................................50
6.11.7 About the Card Output Bin ...................................................................................50
6.11.8 About the Card Rejection Bin ..............................................................................50
6.11.9 About the Manual Feed Slot ................................................................................ 50
7Maintenance..............................................................................................................................52
7.1 Cleaning.............................................................................................................................. 52
7.1.1 IMPORTANT: Warranty Coverage............................................................................52
7.1.2 About Cleaning .......................................................................................................... 52
7.1.3 About Cleaning the Card Cleaning Roller .............................................................. 53
7.1.4 How to Clean the Card Cleaning Roller..................................................................53
7.1.5 About Cleaning the Card Path.................................................................................53
7.1.6 How to Clean the Card Path..................................................................................... 54
7.1.7 About Cleaning the Image Print Head ................................................................... 55
7.1.8 How to Clean the Image Print Head ....................................................................... 55

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7.2 Replacing the Card Cleaning Roller ...............................................................................56
7.2.1 About Replacing the Card Cleaning Roller............................................................56
7.2.2 How to Replace the Card Cleaning Rollers............................................................56
7.3 Replacing the Image Print Head ....................................................................................57
7.3.1 About Replacing the Image Print Head ................................................................. 57
7.3.2 How to Replace the Image Print Head................................................................... 57
7.4 Re-Aligning Embossed and Printed Characters ...........................................................58
7.4.1 About Re-Aligning Embossed and Printed Characters ........................................59
7.4.2 How to Align Embossed and Printed Characters.................................................. 60
8Configuration.............................................................................................................................63
8.1 Network (TCP/IP) Configuration .....................................................................................63
8.1.1 About TCP/IP Settings..............................................................................................63
8.1.2 How to Configure TCP/IP Settings.......................................................................... 63
8.2 Authorizing the Device ..................................................................................................... 64
8.2.1 About Authorization ..................................................................................................64
8.2.2 How to Manually Re-Authorize the Device ............................................................ 65
8.3 Client Certificate Option................................................................................................... 65
8.4 Passwords ..........................................................................................................................65
8.4.1 About Passwords.......................................................................................................65
8.4.2 How to Change / Reset Passwords ........................................................................ 66
8.5 Changing Computer Name..............................................................................................66
8.6 Card Processing Setup ..................................................................................................... 66
8.6.1 About Card Processing .............................................................................................66
8.6.2 How to Set Up LAN-based Processing....................................................................67
8.6.3 How to Set Up Internet-based Processing ............................................................. 67
8.7 How to Enable / Disable Touchscreen Unlock..............................................................68
8.8 About Configuration Options...........................................................................................68
8.9 How to Modify Configuration Options ............................................................................ 68
8.9.1 About the QueueDisplay Configuration Option..................................................... 68
9Troubleshooting ........................................................................................................................69
9.1 First Steps .......................................................................................................................... 69
9.2 Troubleshooting “Offline” Status .................................................................................... 69
9.3 Troubleshooting Not Responding to Incoming Transactions .....................................70
9.4 Troubleshooting Communication Problems ................................................................. 70
9.5 Troubleshooting Card Exit Problems..............................................................................70

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9.6 Troubleshooting Card Feed Problems ........................................................................... 70
9.7 Troubleshooting Print Quality Problems........................................................................ 71
9.8 Troubleshooting Color Problems .................................................................................... 71
9.9 Troubleshooting Picture Alignment Problems ............................................................. 71
9.10 Troubleshooting Magstripe Encoding Problems ......................................................71
9.11 Troubleshooting Image Printer Ribbon Breaking.....................................................71
9.12 Troubleshooting Tipping............................................................................................... 72
9.13 Troubleshooting Ribbon Continuously Feeding........................................................ 72
9.14 Troubleshooting General Ribbon Errors.....................................................................72
9.15 Common Error Messages............................................................................................. 72
9.16 How to Remove Stuck Cards....................................................................................... 77
Appendix A Supplies................................................................................................................... 79
Appendix B Technical Specifications....................................................................................... 81
Appendix C Software Updates .................................................................................................. 84

2 - Introduction
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
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2Introduction
This section introduces ExpressCard 2000’s features and components. See this YouTube video for a
demonstration of features.
2.1 Introduction to EC2000 Features
Increase card activation and usage while enhancing cardholder satisfaction and security with ExpressCard
2000 (EC2000). EC2000 can securely, fully personalize any CR80-sized credit, debit, ATM, gift, loyalty,
or membership card in as little as 90 seconds. Personalization includes embossing, indent printing, foil
tipping, and full-color image printing, all in one compact card personalization device (CPD). Now you
can inspire loyalty and increase card usage with cards that feature photos of family, friends, pets, and
holidays. ExpressCard 2000 provides the custom personalization you need to distinguish yourself from
your competitors.
ExpressCard 2000 is supported by QwickCards.com and a wide range of third-party software solutions,
creating a complete, secure instant issuance system for distributed locations that can be maintained and
controlled centrally. With the feature-rich solution offered by EC2000, financial institutions will be able
to meet current market needs and also support new card issuance trends, including smart cards,
contactless cards, flat cards, and photo cards.
EC2000 uses the security of MagTek’s advanced MagneSafe™ Security Architecture, and MagnePrint®
card authentication technology for magstripe reading/encoding. It can be configured for point-to-point
authentication to ensure that card creation requests only come from authorized workstations.
ExpressCard 2000’s physical and logical security features exceed compliance requirements for instant
issuance published by Visa® and MasterCard®.
EC2000’s MagnePrint Reference Capture Module captures and registers each card’s unique MagnePrint®
signature as it is issued. This registered signature can then be used to protect legitimate cardholders by
validating that the card being used at an ATM, teller window, home banking, or POS location is
authentic, not a counterfeit copy.
EC2000 gives your customers the freedom to express themselves.

2 - Introduction
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
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2.2 Introduction to EC2000 Components
This section identifies the components of the EC2000, and is referenced frequently in this document.
Refer to the figures on the following pages to see what each item looks like:
1) Magnetic swipe rail (MSR)
2) Top access door handles
3) Top access door lock
4) Touchscreen
5) Hopper bay windows
6) Card output bin
7) Manual feed slot
8) Power button
9) Product serial number
10) Windows product key
11) Product identification tag
12) Power connector
13) Ethernet data port
14) Security anchor
15) XY transport (parked in Home position)
16) Image printer
17) Card stock hoppers 1 and 2
18) Exit transport
19) Card rejection bin
20) Hopper deck
21) Rear indent printer
22) Embosser
23) Foil tipper
24) Hopper transport (parked at manual feed slot)
25) AC power cord
26) Card weights
27) Card cleaning roller wipe
28) Blank white card stock
29) Touchscreen stylus
30) Support DVD
31) Cleaning card
32) Sample card
33) Rear indent cartridge
34) Tubular keys
35) Image print head cleaning pen

2 - Introduction
ExpressCard 2000| Instant Issuance Card Personalization System | User Installation and Operation Manual
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Figure 2-1 - EC2000 Components, Isometric View (Part 1 of 4)
Figure 2-2 - EC2000 Components, Back View (Part 2 of 4)