Matrix Fitness A7xE-04 Ascent Trainer User manual

A7XE-04 ASCENT TRAINER
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
3.4 Touch Screen Care & Cleaning .................................................................................. 7
3.5 Auto Calibration Instructions ....................................................................................... 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps ................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 10
5.2 Manager Mode - About Tab......................................................................................... 11
5.3 Manager Mode - Time Tab.......................................................................................... 12
5.4 Manager Mode - Defaults Tab..................................................................................... 12
5.5 Manager Mode - TV Tab ............................................................................................. 13
5.6 Manager Mode - Language Tab.................................................................................. 14
5.7 Manager Mode - Other Tab......................................................................................... 15
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview....................................................................................... 16
6.2 Engineering Mode - Calibration Tab............................................................................ 17
6.3 Engineering Mode - Statistics Tab .............................................................................. 17
6.4 Engineering Mode - Errors Tab................................................................................... 18
6.5 Engineering Mode - Clubs Tab.................................................................................... 18
6.6 Engineering Mode - Club ID Tab................................................................................. 19
6.7 Engineering Mode - End Points Tab ........................................................................... 19
6.8 Engineering Mode - Other Tab.................................................................................... 20
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview .............................................................................................. 21
7.2 Service Mode - Setup Tab........................................................................................... 22
7.3 Service Mode - Test Tab ............................................................................................. 23
7.4 Service Mode - Log Tab.............................................................................................. 24
7.5 Service Mode - Date & Time Tab................................................................................ 24
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagrams .................................................................................................... 25
8.2 LCB Error Indicators .................................................................................................. 29
8.3 LCB Wiring Connections............................................................................................. 30
8.4 Troubleshooting - Error 04A0...................................................................................... 31
8.5 Troubleshooting - Error 04B0...................................................................................... 32
8.6 Troubleshooting - Error 0140 / 014D .......................................................................... 33
8.7 Troubleshooting - Error 01A1...................................................................................... 34
8.8 Troubleshooting - Error 0147 ...................................................................................... 35
8.9 Troubleshooting - Error 0148 ...................................................................................... 36
8.10 Troubleshooting - Error 0149 ...................................................................................... 37
8.11 Troubleshooting - Error 01B4...................................................................................... 38
TABLE OF CONTENTS

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8.12 Troubleshooting - Error 02AB ..................................................................................... 39
8.13 Troubleshooting - Error 02B4...................................................................................... 40
8.14 Troubleshooting - Error 0248 ...................................................................................... 41
8.15 Troubleshooting - Error 014A / 0247........................................................................... 42
8.16 Troubleshooting - No resistance Issues...................................................................... 43
8.17 Troubleshooting - No Power to the Console............................................................... 44
8.18 Troubleshooting - Heart Rate Issues .......................................................................... 45
8.19 TV Troubleshooting - Overview................................................................................... 46
8.20 TV Troubleshooting - Picture Fuzzy or Unclear.......................................................... 47
8.21 TV Troubleshooting - TV Will Not Turn On ................................................................. 48
8.22 TV Troubleshooting - Entertainment Keypad Issues .................................................. 49
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Front Disk Replacement ............................................................................................ 50
9.2 Front Shroud Replacement......................................................................................... 51
9.3 Lower Control Board (LCB) Replacement .................................................................. 54
9.4 Generator Replacement.............................................................................................. 55
9.5 Generator Belt Replacement ...................................................................................... 57
9.6 Drive Belt Replacement .............................................................................................. 58
9.7 Pulley Axle Set Replacement...................................................................................... 59
9.8 Drive Axle Set Replacement ....................................................................................... 60
9.9 Crank Replacement .................................................................................................... 64
9.10 Console Replacement................................................................................................. 65
9.11 Console Overlay and Keypad Replacement............................................................... 66
9.12 Console Mast Handlebar Replacement ...................................................................... 68
9.13 Incline Motor Replacement ......................................................................................... 69
9.14 Dual Action Handlebar Replacement .......................................................................... 72
9.15 Foot Pedals Replacement........................................................................................... 73
9.16 Pedal Arm Replacement ............................................................................................. 74
9.17 Link Arm Replacement................................................................................................ 75
9.18 Swing Arm Replacement............................................................................................. 76
9.19 Vertical Stabilizer Arm Replacement........................................................................... 77
9.20 Incline Arm Cover Replacement ................................................................................. 78
9.21 Handlebar Service....................................................................................................... 79
9.22 Testing the Ascent Trainer........................................................................................... 80
CHAPTER 10: EXPLODED DIAGRAMS
10.1 Ascent Trainer Specifications ..................................................................................... 81
10.2 Fasteners & Assembly Tools....................................................................................... 82
10.3 Ascent Trainer Assembly Steps ................................................................................. 83
10.4 Stabilizing the Ascent Trainer...................................................................................... 95
10.5 TV Programming Instructions ..................................................................................... 96
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 98
TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION

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console serial number location
1.1 SERIAL NUMBER LOCATION - CONTINUED
CONSOLE SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

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This Ascent Trainer is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Ascent Trainer.
When using an electrical product, basic precautions should always be
followed including the following:
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CAUTION! 
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2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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2.2 ELECTRICAL REQUIREMENTS
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Ascent Trainers require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the power
requirement. Quite simply this means that each outlet you plug Ascent Trainers into should not have anything else running on that same circuit
besides other Ascent Trainers (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate the main circuit
breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should not have power to it are
the Ascent Trainers in question. No lamps, vending machines, fans, sound systems, or any other item should lose power when you perform this
test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Ascent Trainer performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23. Your
Ascent Trainer is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord could void
all warranties for this product. Multiple Ascent Trainers can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units per 20 Amp
dedicated circuit.)
GROUNDING INSTRUCTIONS:
The Matrix Ascent Trainer must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. The Ascent Trainer is equipped with a cord having an equipment grounding conductor and a
grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes
and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician
CONSOLE POWER
The Matrix Ascent Trainer console has a battery that makes it self powered. This means that even if the unit is not plugged in, the console
may still have power for up to 12 hours. If the console power needs to be reset or turned off, press and hold the CHANNEL UP and CHANNEL
DOWN keys for 3-5 seconds until the console turns off. The console power will also need to be reset if settings are changed in Manager,
Engineering, or Service Modes.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
The Matrix Ascent Trainer can now be self powered, but it recommended that the 7xe version of the Ascent Trainer be plugged in. If the A7xe
is left in self powered mode, it will take approximately 30 seconds for the screen to load prior to every workout. It is recommended that the unit
be plugged in for at least 4 hours after initial installation to charge the battery prior to using the self powered feature. note: If an add on TV
(using a bracket) or Virtual Active is added to the unit, it must be plugged in, or the TV or VA will not operate correctly. If the Ascent Trainer will
be plugged in, follow the requirements below.

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CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 RECOMMENDED CLEANING TIPS
In order to maximize life span, and minimize down time, all Matrix Fitness Equipment requires regularly
scheduled cleaning.
YOU WILL NEED:
- Mild dish soap and water mixture in a spray bottle (10:1 water to soap ratio).
- Lint free 100% cotton cleaning cloths or Micro fiber cleaning cloths.
- Vacuum / Shop Vac with extendable hose and soft brush attachment.
- LCD / LED or computer screen cleaner.
- Corrosion Block (available from Matrix - part # ZMS4001374).
DAILY:
1. Wipe down the unit after each use with a mild dish soap and water mixture. note: Spray the soap / water mixture onto the cloth.
NEVER spray directly onto the equipment. We recommend that you do NOT allow customers to use spray bottles to clean the equipment. If
the cleaner is sprayed directly on the equipment or over spray is present, it may cause your equipment to rust and / or cause damage to con-
sole overlays.
WEEKLY:
1. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire frame so it is free of dust, dirt, and sweat.
2. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire console area including the hand grips and hand rails.
3. Use a computer screen cleaner or LCD / LED screen cleaner on the touch screen portion of the console (see Section 3.4).
MONTHLY:
1. Vacuum under and around the Ascent Trainer. If you need to move it, unplug the unit first.
2. Vacuum debris out of the foot pedals. Remove the rubber foot pad and clean under it (Figure A).
3. Apply Corrosion Block to the metal part of the iPod cable.
DO NOT use any equipment that is damaged or has worn or broken parts. Use only replacement parts supplied by Matrix Fitness Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels for any reason. They contain important information. If unreadable or missing,
contact Matrix Fitness Systems for a replacement. 1-866-693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key to smooth operating equipment. Equipment needs to be inspected at regular
intervals. Defective components must be replaced immediately. Improperly working equipment must be kept out of use until it is repaired.
Ensure that any person(s) making adjustments or performing maintenance or repair of any kind is qualified to do so. Matrix Fitness Systems will
provide service and maintenance training at our corporate facility upon request or in the field if proper arrangements are made.
3.2 CHECK FOR DAMAGED PARTS
FIGURE A

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CHAPTER 3: PREVENTATIVE MAINTENANCE
3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular maintenance items performed on a scheduled
basis. This section contains detailed instructions on how to perform these items and the frequency of which they should be done. Some basic
tools and supplies will be necessary to perform these tasks which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
You may periodically see an addendum to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix website, www.matrixfitness.com
DAILY MAINTENANCE ITEMS
1. Attempt to wobble the unit back and forth, level if needed (see Section 10.4).
QUARTERLY MAINTENANCE ITEMS
1. Check all connecting joint areas for tightness of bolt assemblies.
2. Ensure that there is little, or no free play at all joint assemblies once bolts have been tightened. Installation of washer kits may be required
if free play does not come out from tightening bolts.
3. Remove plastic covers, and lubricate the ball joint where the Link Arm and Handlebar join together. Use your finger to apply grease to the
ball bearing. Matrix recommends using Superlube brand grease with PTFE {Teflon} additive.
4. Lubricate the Acme screw on the incline motor (Matrix recommends using Superlube brand grease with PTFE {Teflon} additive).
5. Check the pedal foot pad for damage or wear. Replace as needed.
YEARLY MAINTENANCE ITEMS
1. Remove the front round covers and check the belts for damage, alignment, and proper tension.

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AUTO CALIBRATION PROCEDURE
After initial installation or replacement of the incline motor, auto calibration should be run.
1) Press ENTER, 2, 0, 0, 1, ENTER on the keypad to go into Engineering Mode.
2) Press CALIBRATION on the display.
3) Press AUTO CALIBRATION on the display.
4) Press START on the display.
5) This will run the Auto Calibration. If the calibration passes, it will say complete. Press the HOME key to return to the normal start screen.
6) If the calibration does not pass, contact Matrix Customer Technical Support at 866-693-4863 ext 3.
3.5 AUTO CALIBRATION PROCEDURE
3.4 TOUCH SCREEN CARE & CLEANING
CHAPTER 3: PREVENTATIVE MAINTENANCE
TOUCH SCREEN CARE AND CLEANING
* The touch screen requires very little maintenance. We recommend that you periodically clean the touch screen surface with a clean dry 100%
lint free cloth and water / soap mixture or a computer or LCD / LED screen cleaner.
* It is very important to avoid using any other chemical on the touch screen.
* Always dampen the cloth and clean the screen. Do not spray the water / soap mixture on the screen itself, the drips can seep into the display
or stain the bezel.
* After cleaning, make sure the surface is dry. There should not be any left over solvent to seep into the display.
* It is very important to handle the touch screen with care. Do not use excessive force when cleaning.
* Do not use any sharp materials to clean the touch screen surfaces.
* Do not use high pressure air, water, or steam to clean the touch screen surface.