Matrix Fitness C5X-01 User manual

C5X-01 CLIMB MILL
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
2.3 Locating the Unit ......................................................................................................... 5
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 6
3.2 Care and Maintenance Instructions ........................................................................... 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps ................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Using Manager Mode.................................................................................................. 10
5.2 Manager Mode Overview............................................................................................ 11
CHAPTER 6: ENGINEERING MODE
6.1 Using Engineering Mode............................................................................................. 12
CHAPTER 7: SERVICE MODE
7.1 Using Service Mode.................................................................................................... 13
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 14
8.2 LCB Error Indicators .................................................................................................. 20
8.3 Console Error Codes .................................................................................................. 22
8.4 Error Code Troubleshooting - 01AC ........................................................................... 23
8.5 Error Code Troubleshooting - 01AF............................................................................ 24
8.6 Error Code Troubleshooting - 02A0 ........................................................................... 25
8.7 Error Code Troubleshooting - 02BE............................................................................ 26
8.8 Error Code Troubleshooting - 02BF............................................................................ 27
8.9 Error Code Troubleshooting - 02C0............................................................................ 28
8.10 Error Code Troubleshooting - 02C1............................................................................ 29
8.11 Error Code Troubleshooting - 0440 ............................................................................ 30
8.12 Troubleshooting - No Power to the Console............................................................... 31
8.13 Troubleshooting - Heart Rate Issues .......................................................................... 32
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Side Cover Replacement ........................................................................................... 33
9.2 Console Replacement................................................................................................. 35
9.3 Console Overlay / Keypad Replacement.................................................................... 36
9.4 Front Shroud Replacement......................................................................................... 38
9.5 Lower Control Board (LCB) Replacement .................................................................. 40
9.6 Upper Handlebar Replacement .................................................................................. 41
9.7 Lower Handlebar Replacement .................................................................................. 43
9.8 Handlebar Service....................................................................................................... 44
9.9 Stair Replacement....................................................................................................... 45
9.10 Drive Set Replacement ............................................................................................... 47
9.11 Chain Replacement..................................................................................................... 49
9.12 Brake Replacement..................................................................................................... 51
9.13 Fan Replacement........................................................................................................ 52
9.14 ECB Belt Replacement ............................................................................................... 53
9.15 Drive Belt Replacement .............................................................................................. 54
9.16 ECB Replacement....................................................................................................... 55
9.17 Speed Sensor Replacement ....................................................................................... 57
TABLE OF CONTENTS

III
9.18 Control Zone Replacement ......................................................................................... 58
9.19 Proximity Sensor Replacement................................................................................... 59
9.20 Testing the Climb Mill.................................................................................................. 60
CHAPTER 10: CLIMB MILL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Climb Mill Specifications ............................................................................................ 61
10.2 Assembly Hardware .................................................................................................... 62
10.3 Climb Mill Assembly Steps ......................................................................................... 63
10.4 Stabilizing the Climb Mill ............................................................................................. 67
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 68
TABLE OF CONTENTS

1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION

2
UNIVERSAL CONSOLE SERIAL NUMBER LOCATION
1.1 SERIAL NUMBER LOCATION - CONTINUED
CONSOLE SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

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This Climb Mill is intended for commercial use. To ensure your safety
and protect the equipment, read all instructions before operating the
MATRIX Climb Mill.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovethesidecovers.Serviceshouldonlybedone
byanauthorizedservicetechnician.
• Neveroperatetheunitwiththeairopeningblocked.Keep
theairopeningclean,freeoflintandhair.
• Neveroperatetheunitifithasadamagedcordorplug,ifit
isnotworkingproperly,ifithasbeendamaged,orimmersed
 inwater.
• Closesupervisionisnecessarywhentheunitisusedbyor
nearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
*AtNOtimeshouldpetsorchildrenundertheageof13be
 closertotheunitthan10feet.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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2.2 ELECTRICAL REQUIREMENTS
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Climb Mills require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the power
requirement. Quite simply this means that each outlet you plug Climb Mills into should not have anything else running on that same circuit besides
other Climb Mills (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate the main circuit breaker box, and
turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should not have power to it are the Climb Mills in
question. No lamps, vending machines, fans, sound systems, or any other item should lose power when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Climb Mill performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23. Your Climb
Mill is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord could void all warranties
for this product. Multiple Climb Mills can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units per 20 Amp dedicated circuit.)
GROUNDING INSTRUCTIONS:
The Matrix Climb Mill must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. The Climb Mill is equipped with a cord having an equipment grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and
ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
The Matrix Climb Mill must be AC powered. The Climb Mill is capable of being daisy chained together (up to 3 units per dedicated 15 amp
circuit) using a Matrix provided daisy chain (sold separately). Any alterations to the standard Matrix power cord will void all warranties.

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2.3 LOCATING THE UNIT
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
LOCATION OF THE UNIT:
Place the unit on a level surface. There should be 3 feet of clearance behind the unit and one foot in front of the unit for the power cord. Do
not place the unit in any area that will block any vent or air openings. These products should not be located in a garage, covered patio, near
water, or outdoors.
HeightRequirements - The Climb Mill adds 30" - 38" (76 - 96cm) to a user's height. For example, a 6' (183cm) tall user will be 7'8"
(234.4cm - 254.4cm) off the floor. Total height of the user on the Climb Mill should not exceed 9'10" (300 cm), which means that users taller
than 6'8" (204cm) should not use this equipment.

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3.1 RECOMMENDED CLEANING TIPS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Climb Mill.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866-
693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
until it is repaired. Ensure that any person(s) making adjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.2 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
*Vacuumcleanerwithanextendablehoseandcrevassetoolattachment
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix website, www.matrixfitness.com
DAILY MAINTENANCE ITEMS
1) Clean the entire machine using water and mild detergent such as “Simple Green”, or other Matrix approved solutions (cleaning agents should
be alcohol and ammonia free). NOTE: Never spray cleaner directly onto the equipment, spray cleaner onto a cloth and then wipe the
equipment.
QUARTERLY MAINTENANCE ITEMS
1) Check all connecting joint areas for tightness of bolt assemblies.
2) Remove the maintenance cover and check the fans for function.
3) Remove the maintenance cover and check the chain for damage, alignment and proper tension.
YEARLY MAINTENANCE ITEMS
1) Remove the maintenance covers and check the belts for damage, alignment, and proper tension.
2) Remove the maintenance covers and check the brake for function.
CHAPTER 3: PREVENTATIVE MAINTENANCE