Matrix Fitness C5x-03 User manual

C5x-03 Climb mill
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
2.3 Locating the Unit ......................................................................................................... 5
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 6
3.2 Care and Maintenance Instructions ........................................................................... 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps ................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Using Manager Mode.................................................................................................. 10
5.2 Manager Mode Overview............................................................................................ 11
CHAPTER 6: ENGINEERING MODE
6.1 Using Engineering Mode............................................................................................. 12
CHAPTER 7: SERVICE MODE
7.1 Using Service Mode.................................................................................................... 13
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 14
8.2 LCB Error Indicators .................................................................................................. 21
8.3 Error Code Troubleshooting - 01AC ........................................................................... 23
8.4 Error Code Troubleshooting - 01AF............................................................................ 24
8.5 Error Code Troubleshooting - 02A0 ........................................................................... 25
8.6 Error Code Troubleshooting - 02BE / 04BF................................................................ 26
8.7 Error Code Troubleshooting - 02C0............................................................................ 27
8.8 Error Code Troubleshooting - 02C1............................................................................ 28
8.9 Error Code Troubleshooting - 04A0 ............................................................................ 29
8.10 Error Code Troubleshooting - 04B0 ............................................................................ 30
8.11 Troubleshooting - No Power to the Console............................................................... 31
8.12 Troubleshooting - Heart Rate Issues .......................................................................... 32
8.13 Troubleshooting - Toggle Issues ................................................................................. 35
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Side Cover Replacement ........................................................................................... 38
9.2 Console Replacement................................................................................................. 40
9.3 Console Overlay / Keypad Replacement.................................................................... 41
9.4 Front Shroud Replacement......................................................................................... 43
9.5 Lower Control Board (LCB) Replacement .................................................................. 45
9.6 Upper Handlebar Replacement .................................................................................. 46
9.7 Lower Handlebar Replacement .................................................................................. 48
9.8 Handlebar Service....................................................................................................... 49
9.9 Stair Replacement....................................................................................................... 50
9.10 Drive Set Replacement ............................................................................................... 52
9.11 Chain Replacement..................................................................................................... 54
9.12 Brake Replacement..................................................................................................... 56
9.13 Fan Replacement........................................................................................................ 57
9.14 ECB Belt Replacement ............................................................................................... 58
9.15 Drive Belt Replacement .............................................................................................. 59
9.16 ECB Replacement....................................................................................................... 60
TABLE OF CONTENTS

III
9.17 Speed Sensor Replacement ....................................................................................... 62
9.18 Control Zone Replacement ......................................................................................... 63
9.19 Proximity Sensor Replacement................................................................................... 64
9.20 Testing the Climb Mill.................................................................................................. 65
CHAPTER 10: CLIMB MILL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Climb Mill Specifications ............................................................................................ 66
10.2 Assembly Hardware .................................................................................................... 67
10.3 Climb Mill Assembly Steps ......................................................................................... 68
10.4 Stabilizing the Climb Mill ............................................................................................. 72
10.5 MYE TV Bracket Installation Instructions.................................................................... 73
10.6 PCTV Bracket Installation Instructions........................................................................ 79
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 84
TABLE OF CONTENTS

1
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION

2
Console serial number loCation
1.1 SERIAL NUMBER LOCATION - CONTINUED
CONSOLE SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

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This Climb Mill is intended for commercial use. To ensure your safety
and protect the equipment, read all instructions before operating the
MATRIX Climb Mill.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovethesidecovers.Serviceshouldonlybedone
byanauthorizedservicetechnician.
• Neveroperatetheunitwiththeairopeningblocked.Keep
theairopeningclean,freeoflintandhair.
• Neveroperatetheunitifithasadamagedcordorplug,ifit
isnotworkingproperly,ifithasbeendamaged,orimmersed
 inwater.
• Closesupervisionisnecessarywhentheunitisusedbyor
nearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
 avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
 ment.
• Donotwearlooseclothingwhileontheequipment.
*AtNOtimeshouldpetsorchildrenundertheageof13be
 closertotheunitthan10feet.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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2.2 ELECTRICAL REQUIREMENTS
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Climb Mills require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the power
requirement. Quite simply this means that each outlet you plug Climb Mills into should not have anything else running on that same circuit besides
other Climb Mills (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate the main circuit breaker box, and
turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should not have power to it are the Climb Mills in
question. No lamps, vending machines, fans, sound systems, or any other item should lose power when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Climb Mill performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23. Your Climb
Mill is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord could void all warranties
for this product. Multiple Climb Mills can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units per 20 Amp dedicated circuit.)
GROUNDING INSTRUCTIONS:
The Matrix Climb Mill must be grounded. If it should malfunction or break down, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. The Climb Mill is equipped with a cord having an equipment grounding conductor and a grounding
plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and
ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
The Matrix Climb Mill must be AC powered. The Climb Mill is capable of being daisy chained together (up to 3 units per dedicated 15 amp
circuit) using a Matrix provided daisy chain (sold separately). Any alterations to the standard Matrix power cord will void all warranties.

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2.3 LOCATING THE UNIT
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
LOCATION OF THE UNIT:
Place the unit on a level surface and away from direct sun light. The intense UV light can cause discoloration of plastics. Locate in an area
with cool temperatures and low humidity. Leave a clear zone behind the unit of at least 24". This zone must be clear of any obstruction and
allow the user a clear exit path from the unit. Do not place the unit in any area that will block the openings or vents. The unit should not be
used in a garage or covered patio.
HeightRequirements - The Climb Mill adds 30" - 38" (76 - 96cm) to a user's height. For example, a 6' (183cm) tall user will be 7'8"
(234.4cm - 254.4cm) off the floor. Total height of the user on the Climb Mill should not exceed 9'10" (300 cm), which means that users taller
than 6'8" (204cm) should not use this equipment.

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3.1 RECOMMENDED CLEANING TIPS
CHAPTER 3: PREVENTATIVE MAINTENANCE
In order to maximize life span, and minimize down time, all Matrix Fitness Equipment requires regularly
scheduled cleaning.
YOU WILL NEED:
- Mild dish soap and water mixture in a spray bottle (10:1 water to soap ratio).
- Lint free 100% cotton cleaning cloths or Micro fiber cleaning cloths.
- Vacuum / Shop Vac with extendable hose and soft brush attachment.
- iPod corrosion blocker - Available from Matrix (part # ZMS4001374).
- Super Lube Multi Purpose Synthetic Lubricant with Syncolon® (PTFE) Aerosol - www.super-lube.com/sythetic-aerosol-spray-ezp-46.html.
- Corrosion Block (available from Matrix - part # ZMS4001374).
DAILY or as needed:
1. Empty the dust tray under the stairs and under the unit (Figure A). If you need to move the unit, unplug it first.
WEEKLY:
1. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire frame including the stairs so it is free of dust, dirt, and
sweat.
2. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire console area including the hand grips and hand rails.
MONTHLY:
1. Vacuum under and around the Climb Mill If you need to move the unit, unplug it first. Make sure to reset the casters after moving the unit
back into position to stabilize the unit.
2. Apply corrosion block to the metal part of the iPod cable.
QUARTERLY:
1. Remove the side access panels and vacuum out the inside of the unit (Figure B).
FIGURE A FIGURE B

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3.2 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix website, www.matrixfitness.com
DAILY MAINTENANCE ITEMS
1. Attempt to wobble the unit from side to side and front to back. Level the unit if needed (See Section 10.4).
QUARTERLY MAINTENANCE ITEMS
1. Check all connecting joint areas for tightness of fastened assemblies.
2. Remove the maintenance cover and check the fans for function. Also clean and remove any debris from the digital speed sensor.
3. Remove the maintenance cover and check the chains for damage, alignment and proper tension.
4. On units with a Control Zone, check to ensure the CZ is working properly by walking on the unit, then stepping on the CZ. The unit should stop
similar to an emergency stop on a treadmill.
CHAPTER 3: PREVENTATIVE MAINTENANCE