Matrix T1XE-03 User manual

T1XE-03(AC) TREADMILL
SERVICE MANUAL

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Before Getting Started ............................................................................................... 2
2.3 Read and Save These Instructions ............................................................................ 3
2.4 Electrical Requirements ............................................................................................. 4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 5
3.2 Check for Damaged Parts ......................................................................................... 5
3.3 Care and Maintenance Instructions ........................................................................... 6
3.4 Auto Calibration Procedure......................................................................................... 7
3.5 Adjusting the Running Belt ........................................................................................ 7
3.6 Knowing When to Replace the Running Belt and Deck ............................................. 8
CHAPTER 4: USING THE CONSOLE AND PROGRAM DESCRIPTION
4.1 Console Description ................................................................................................... 9
4.2 Manual Workout Operation ......................................................................................... 10
4.3 Operating Level Based Programs .............................................................................. 10
4.4 Target Heart Rate Control Workout Operation............................................................ 11
4.5 Gerkin Fitness Test Workout Operation...................................................................... 12
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview............................................................................................ 13
5.2 Manager Mode - About Tab......................................................................................... 14
5.3 Manager Mode - Time Tab .......................................................................................... 14
5.4 Manager Mode - Speed Tab ....................................................................................... 15
5.5 Manager Mode - Default Tab ...................................................................................... 16
5.6 Manager Mode - Language Tab.................................................................................. 17
5.7 Manager Mode - TV Tab ............................................................................................. 18
5.8 Manager Mode - Other Tab......................................................................................... 18
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview....................................................................................... 19
6.2 Engineering Mode - Calibration .................................................................................. 19
6.3 Engineering Mode - Errors Tab................................................................................... 20
6.4 Engineering Mode - Statistics Tab .............................................................................. 20
6.5 Engineering Mode - Clubs Tab.................................................................................... 21
6.6 Engineering Mode - Club ID Tab................................................................................. 21
CHAPTER 7: SERVICE MODE:
7.1 Service Mode Overview ............................................................................................. 22
7.2 Service Mode - Setup Tab.......................................................................................... 23
7.3 Service Mode - Test Tab............................................................................................. 25
7.4 Service Mode - Log Tab ............................................................................................. 26
7.5 Service Mode - Date & Time Tab ............................................................................... 27
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 28
8.2 MCB Wiring ................................................................................................................. 31
8.3 MCB LED Placement and Definitions ......................................................................... 32
8.4 Error Messages on the Console ................................................................................. 33
8.5 0140 / 01A0 Error Troubleshooting............................................................................. 34
8.6 01A4 / 01A5 / 01A6 Error Troubleshooting................................................................. 34
8.7 01A8 / 01AD / 02B6 / 02B7 / 02B8 Error Troubleshooting ......................................... 35
8.8 01AB Error Troubleshooting........................................................................................ 35
8.9 02A0 / 02A8 Error Troubleshooting ............................................................................ 36
8.10 02A1 / 02A2 Error Troubleshooting ............................................................................ 37
8.11 02AD Error Troubleshooting ....................................................................................... 37
8.12 02B5 Error Troubleshooting ........................................................................................ 38
TABLE OF CONTENTS

8.13 02B9 / 02BA / 02BC / 02BD Error Troubleshooting.................................................... 39
8.14 04A0 Error Troubleshooting ........................................................................................ 39
8.15 Troubleshooting - Heart Rate Issues .......................................................................... 40
8.16 Troubleshooting - TV Reception Issues...................................................................... 41
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Motor Cover Replacement .......................................................................................... 32
9.2 Rear Roller Replacement ........................................................................................... 43
9.3 Deck Replacement ..................................................................................................... 44
9.4 Deck Cushion Replacement ....................................................................................... 45
9.5 Front Roller Replacement ........................................................................................... 46
9.6 Running Belt Removal ............................................................................................... 47
9.7 Side Rail Replacement ............................................................................................... 48
9.8 Motor Control Board (MCB) Replacement ................................................................. 49
9.9 Motor Replacement..................................................................................................... 50
9.10 Drive Belt Replacement ............................................................................................. 52
9.11 Incline Motor Replacement ......................................................................................... 54
9.12 Console Replacement................................................................................................. 56
9.13 Emergency Stop Switch Replacement .......................................................................... 57
9.14 Console Frame Replacement......................................................................................... 59
9.15 Heart Rate Board Replacement.................................................................................. 60
9.16 Speed or Incline Keypad Replacement ...................................................................... 61
9.17 Handlebar Frame Replacement ................................................................................. 62
9.18 Heart Rate Handlebars Replacement ........................................................................ 63
9.19 Heart Rate Grips Replacement................................................................................... 64
9.20 Console Mast Replacement........................................................................................ 65
9.21 Testing the Treadmill ................................................................................................... 66
CHAPTER 10: TREADMILL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Treadmill Specifications .............................................................................................. 67
10.2 Fasteners and Assembly Tools ................................................................................... 68
10.3 Assembly Instructions ................................................................................................ 69
10.4 TV Programming Instructions ..................................................................................... 73
CHAPTER 11: SOFTWARE UPGRADE GUIDE
11.1 Software Upgrade Instructions.................................................................................... 76
TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION

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2.1 BEFORE GETTING STARTED
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
This treadmill is intended for commercial use. To ensure your safety and protect the equipment, read all instructions before operating the Matrix
Treadmill.
Please leave a 78.75" (2000 mm) x 39.50" (1000 mm) landing zone behind the treadmill. This zone is to allow easy access to the treadmill and
gives the user an easy exit path from the machine. In case of an emergency, place both hands on the side arm rests to hold yourself up and
place your feet onto the side rails.

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CAUTION: If you experience chest pain, nausea, dizziness or
shortness of breath, STOP exercising immediately and con-
sult a physician before continuing.
• Donotusetheequipmentinanywayotherthandesignedor
intended by the manufacturer. It is imperative that all Matrix
Fitness System's equipment is used properly to avoid injury.
• Keephandsandfeetclearofmovingpartsatalltimestoavoid
injury.
• Unsupervisedchildrenmustbekeptawayfromthisequipment.
• Donotwearlooseclothingwhileonequipment.
2.2 READ AND SAVE THESE INSTRUCTIONS
This treadmill is intended for commercial use. To ensure your
safety and protect the equipment, read all instructions before
operating the MATRIX T1xe-03 treadmill.
When using an electrical product, basic precautions should always
be followed including the following:
DANGER: To reduce the risk of electric shock: Always unplug
this equipment from the electrical outlet immediately after
using and before cleaning.
WARNING: To reduce the risk of burns, fire, electrical shock
or injury to persons that may be associated with using this
product.
An appliance should never be left unattended when plugged in.
Unplug from the outlet when not in use and before putting on or tak-
ing off parts.
This product must be used for its intended purpose described in this
service manual. Do not use other attachments that are not recom-
mended by the manufacturer. Attachments may cause injury.
To prevent electrical shock, never drop or insert any object into any
opening.
Do not remove the console covers. Service should only be done by
an authorized service technician.
Never operate the treadmill with the air opening blocked. Keep the
air opening clear, free of lint and hair.
Never operate product if it has a damaged cord or plug, if it is work-
ing improperly, if it has been damaged, or immersed in water.
Do not carry this unit by its supply cord or use the cord as a handle.
Keep any power cord away from heated surfaces.
Close supervision is necessary when the treadmill is used by or near
children or disabled persons.
Do not use outdoors.
Do not operate where aerosol (spray) products are being used or
when oxygen is being administered.
To disconnect, turn all controls to the off position, then remove plug
from the outlet.
Connect this treadmill to properly grounded outlets only.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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For your safety and to ensure good treadmill performance, the ground on this circuit must be non-looped. Please refer to NEC articles 210-21 and 210-23.
Your treadmill is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord could void all warranties
of this product..
2.3 ELECTRICAL REQUIREMENTS
MATRIX DEDICATED CIRCUIT / ELECTRICAL
REQUIREMENT INFO
All Matrix treadmills require the use of a 20 amp "dedicated circuit" with a non-looped (isolated) neutral / ground for the power requirement.
Quite simply this means that each outlet you plug your treadmill into should not have anything else running on that same circuit. The easiest
way to verify this is to locate the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the
only thing that should not have power to it is the treadmill. No lamps, vending machines, fans, sound systems, or any other item should lose
power when you perform this test.
Non-looped (isolated) neutral / grounding means that each circuit must have an individual neutral / ground connection coming from it, and
terminating at an approved earth ground. You cannot "jumper" a single neutral / ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have
the maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 feet or less, then 12 gauge
wire may be used. For any distance greater than 100 feet from the circuit breaker box to the outlet, 10 gauge wire must be used.
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

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Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX T1xe-03 Treadmill.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesand
low humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootrails,console,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checktherunningbeltforpropertensionandrouting.
• Adjustthelevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundtheequipment,freefromdustand
dirt.
3.1 RECOMMENDED CLEANING TIPS 3.2 CHECK FOR DAMAGED PARTS
DO NOT use any equipment that is damaged or has worn or
broken parts. Use only replacement parts supplied by Matrix
Fitness Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable
or missing, contact Matrix Fitness Systems for a replacement at
866-693-4863 or www.matrixfitness.com.
MAINTAIN ALL EQUIPMENT. Preventative maintenance is the
key to smoothly operating equipment. Equipment needs to be
inspected at regular intervals. Defective components must be
kept out of use until they are repaired. Ensure that any person(s)
making adjustments or performing maintenance or repair of any
kind is qualified to do so. Matrix Fitness Systems will provide
service and maintenance training at our corporate facility upon
request or in the field if proper arrangements are made.
CHAPTER 3: PREVENTATIVE MAINTENANCE

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3.3 CARE AND MAINTENANCE INSTRUCTIONS
CHAPTER 3: PREVENTATIVE MAINTENANCE
In order to maximize life span, and minimize down time, all Matrix Fitness System's equipment requires regular cleaning, and maintenance items
performed on a scheduled basis. This section contains detailed instructions on how to perform these items and the frequency of which they
should be done. Some basic tools and supplies will be necessary to perform these tasks which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant such as "Super Lube" or other Matrix approved products.
* Mild water soluble detergent such as "Simple Green" or other Matrix approved products
* Vacuum cleaner with an extendable hose and crevasse tool attachment.
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix web site at www.matrixfitness.com.
DAILY MAINTENANCE ITEMS
1) Clean the entire machine using water and mild detergent such as "Simple Green", or other Matrix approved solutions (cleaning agents MUST
be alcohol and ammonia free).
2) Check the emergency stop button and cord for proper operation.
MONTHLY MAINTENANCE ITEMS
1) Inspect the power cord for damage, inspect the hand grip areas, and inspect the emergency stop button and cord for proper operation.
2) Check the running belt for proper tension, adjust as needed.
QUARTERLY MAINTENANCE ITEMS
1) Remove the front plastic cover, and vacuum the entire inside area of machine. Be careful when working around the MCB not to bump any
wires or connections loose.
2) Check the drive belt for visible wear, ie, cracking, tears, etc. The belt should be replaced if there are any visible signs of damage. Proper
alignment of the pulley / tensioner should be verified at this time as well.
3) Remove the motor cover at the front of the machine. Start the unit and raise the incline settings to maximum height. Turn the power switch
off at the front of the machine to prevent it from lowering accidentally. Lubricate the incline motor Acme screw (Matrix recommends Super Lube
brand grease with PTFE additive).
BI-ANNUAL MAINTENANCE ITEMS
1) Remove any wax build up from the front and rear rollers of the machine.
2) Inspect the underside of the running belt for damage, check for cracking or glazed surfaces.
3) If the belt has damage or wear to it that warrants replacement, note that a new running belt should ALWAYS be installed on a new deck
surface (deck should either be flipped or replaced to gain a new surface).
4) During normal operating conditions, the running belt replacement and deck service should be done every 15,000 miles.

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3.4 AUTO CALIBRATION INSTRUCTIONS
Run Auto Calibration to calibrate incline after assembly and after
replacing any electronic component.
AUTO CALIBRATION PROCEDURE:
1) Press ENTER, 2, 0, 0, 1, then ENTER. Engineering Mode will
appear on the display.
2) Press the button next to CALIBRATION..
3) Press the button next to AUTO CALIBRATION. You SHOULD NOT
be standing on the unit while it is calibrating.
4) After completion, the display will state either Complete or Auto
Calibration failed.
5) Press the button next to BACK then the button next to HOME to
return to normal operation mode. You can also press the Emergency
Stop.
3.5 ADJUSTING THE RUNNING BELT
After placing the treadmill in the position it will be used, the belt
must be checked for proper tension and centering. The belt may
need to be adjusted after the first 2 hours of use. Temperature,
humidity, and use cause the belt to stretch at different rates. If
the belt starts to slip when a user is on it, be sure to follow the
directions below.
STEP 1: Locate the two hex head bolts on the rear of the treadmill.
The bolts are located at each end of the frame at the back of the
treadmill. These bolts adjust the rear roller. Do not adjust until the
treadmill is on. This will prevent over tightening of one side.
STEP 2: The belt should have equal distance on either side
between the frame. If the belt is touching one side, do not start
the treadmill. Turn the bolts counter clockwise approximately one
full turn on each side. Manually center the belt by pushing the belt
from side to side. Tighten the bolts the same amount as when the
user loosened them, approximately one full turn. Inspect the belt
for damage.
STEP 3: While the treadmill is running at 3 mph, observe the belt
position. If it is moving to the right, tighten the right bolt by turning
it clockwise 1/4 turn, and loosen the left bolt 1/4 turn. If it is moving
to the left, tighten the left bolt by turning it clockwise 1/4 turn and
loosen the right 1/4 turn. Repeat Step 3 until the belt remains
centered for several minutes.
STEP 4: Check the tension of the belt. The belt should be very
snug. When a person walks or runs on the belt, it should not
hesitate or slip. If this occurs, tighten the belt by turning both bolts
clockwise 1/4 turn. Repeat if necessary.
CHAPTER 3: PREVENTATIVE MAINTENANCE