Matrix T3xm User manual

JOHNSON
Issue Date
2018/4/8
Edition
Doc No.
Revision Date
Edition
Time
Page
Johnson Industries (Shanghai) Co., Ltd
T3XM
Frame
Service Manual
Approval
Review
Editor
Kyle Schweitzer
Jerry Zhu

TABLE OF CONTENTS
CHAPTER 1: SERIAL NUMBER LOCATION
1.1 Frame Overview.........................................................................................................................1
1.2 Serial Location/Model Type Apply list....................................................................................... 2
CHAPTER 2: PREVENTATIVE MAINTENANCE
2.1 Recommended Cleaning Tips.....................................................................................................3
2.2 Check for Damaged Parts...........................................................................................................3
2.3 Preventative Maintenance........................................................................................................ 4
2.4 Tensioning & Centering the Running Belt..................................................................................6
CHAPTER 3: TROUBLESHOOTING
3.1 MCB Instructions........................................................................................................................7
3.2 Troubleshooting - No Power to the Console............................................................................. 9
3.3 Troubleshooting - No Function for Safety Key.........................................................................11
3.4 Troubleshooting - No Function for Infrared Induction............................................................12
3.5 Troubleshooting - No Response for Machine (Console & Motor)...........................................13
3.6 Troubleshooting - Incline Motor Issues................................................................................... 14
3.7 Troubleshooting - Noise Issues................................................................................................ 15
3.8 Troubleshooting - Speaker/Audio Issues................................................................................. 17
3.9 Troubleshooting - Heart Rate Function Issue.......................................................................... 19
CHAPTER 4: PART REPLACEMENT GUIDE
4.1 Motor Cover Replacement...................................................................................................... 20
4.2 Part Roller Replacement.......................................................................................................... 21
4.3 Side Rail Replacement..............................................................................................................22
4.4 Running Deck Replacement..................................................................................................... 23
4.5 Front Roller Replacement........................................................................................................ 24
4.6 Running Belt Replacement...................................................................................................... 26
4.7 Motor Control Board (MCB) Replacement.............................................................................. 27
4.8 Motor Replacement.................................................................................................................28
4.9 Drive Belt Replacement........................................................................................................... 29

4.10 Incline Motor Replacement................................................................................................... 30
4.11 Console Replacement............................................................................................................ 32
4.12 Heart Rate Board Replacement............................................................................................. 33

1
CHAPTER 1: SERIAL NUMBER LOCATION
1.1 Frame Overview

2
CHAPTER 1: SERIAL NUMBER LOCATION
1.2 Serial Location/Model Type Apply List
CHAPTE 2: Troubles

3
CHAPTER 2: PREVENTATIVE MAINTENANCE

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CHAPTER 2:PREVENTATIVE MAINTENANCE
they are repaired. Ensure that any person(s) making adjustments or performing maintenance or repair
of any kind is qualified to do so. Matrix Fitness Systems will provide service and maintenance training
at our corporate facility upon request or in the field if proper arrangements are made. and surrounding
areas. Be careful not to hit any of the wire connections.
2.3 Preventative Maintenance
Preventative maintenance is the key to smoothly operating equipment, as well as keeping the user's liability
to a minimum. Equipment needs to be inspected at regular intervals. Defective components must be
replaced immediately. Improperly working equipment must be kept out of use until it is repaired. Ensure that
any person(s) making adjustments or performing maintenance or repair of any kind is qualified to do so.
EVERY DAY (DAILY)
Clean and inspect, following these steps:
•Turn off the treadmill with the ON / OFF switch, then unplug the power cord at the wall outlet.
•Wipe down the running belt, deck, motor cover, and console casing with a damp cloth. Never use
solvents, as they can cause damage to the treadmill.
•Inspect the power cord. If the power cord is damaged, stop using and contact Customer Technical
Support.
Make sure the power cord is not underneath the treadmill or in any other area where it can
become pinched or cut.
•Check the tension and alignment of the running belt. Make sure that the treadmill belt will not
damage any other components on the treadmill by being misaligned.
•If any labels are damaged or illegible, contact Customer Technical Support for replacements.
EVERY WEEK (WEEKLY)
Clean underneath the treadmill following these steps:
•Turn off the treadmill with the ON / OFF switch, then unplug the power cord at the wall
outlet. Fold the treadmill into the upright position, making sure that the lock latch is
secured.
•Move the treadmill to a remote location.
•Wipe or vacuum any dust particles or other objects that may have accumulated underneath the
treadmill. Return the treadmill to its previous position.
EVERY MONTH • IMPORTANT!
Turn off the treadmill with the ON / OFF switch, then unplug the power cord at the wall outlet.
•Inspect all assembly bolts of the machine for proper tightness.
•Remove the motor cover. Wait for ALL display screens to be off.

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CHAPTER 2: PREVENTATIVE MAINTENANCE
Clean the motor and lower board area to eliminate any lint or dust particles that may have
accumulated. Failure to do so may result in premature failure of key electrical components.
•Vacuum and wipe down the belt with a damp cloth. Vacuum any black / white particles that may
accumulate around the unit. These particles may accumulate from normal treadmill use.

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CHAPTER 2: PREVENTATIVE MAINTENANCE

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CHAPTER 3: TROUBLESHOOTING
3.1 MCB Instructions
Electrical Diagram

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CHAPTER 3: TROUBLESHOOTING
MCB WIRING INSTRUCTIONS.
MCB LED FUNCTION
LED No
Function
Symptom
LED 1
The flashing light represent normal
communication
LED 1 Flashing
LED 2
Flashing once per second, said drive action
and Power ON, often goes out the Power
OFF, normally ON said drive failure
LED 2 Flashing
LED 3
The indication when the lift motor drops
LED 3 Light on
LED 4
The indication when the lift motor rises
LED 4 Light on
LED 5
The indication of console working
power(+12V)
LED 5 Light on

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CHAPTER 3: TROUBLESHOOTING
3.2 Troubleshooting - No Power to the Console

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CHAPTER 3: TROUBLESHOOTING

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CHAPTER 3: TROUBLESHOOTING
3.3 Troubleshooting - No Function for Safety Key

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CHAPTER 3: TROUBLESHOOTING
3.4 Troubleshooting - No Function for Infrared Induction
1) SYMPTOM:
a. Turn on the power switch, but the infrared sensor don’t light up.
b. Under the precondition that two infrared sensors light up, start the running belt and put your
hand between two sensors, the running belt will not stop within 5 seconds.
2) SOLUTION:
a. Check if the sensor’s control board cord connected well
- if sensor’s control board cord connected well and sensors still don’t light up, try another one.
- if the moving belt doesn’t stop within 5 seconds when you put your hand between sensors, try
another one.

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CHAPTER 3: TROUBLESHOOTING
3.5 Troubleshooting - No Response for Machine (Console & Motor)

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CHAPTER 3: TROUBLESHOOTING
3.6 Troubleshooting - Incline Motor Issues

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CHAPTER 3: TROUBLESHOOTING
3.7 Troubleshooting - Noise Issues

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CHAPTER 3: TROUBLESHOOTING

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CHAPTER 3: TROUBLESHOOTING
3.8 Troubleshooting - Speaker/Audio Issues
d. Speakers buzzing.
e. Sound from one speaker only.
f. Shock from headphones.