Matrix C5X-05 User manual

C5x-05 Climb mill
SERVICE MANUAL

III
CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions............................................................................. 3
2.2 Electrical Requirements ............................................................................................. 4
2.3 Locating the Unit ......................................................................................................... 5
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 6
3.2 Care and Maintenance Instructions ........................................................................... 7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 8
4.2 Workout Setup Steps ................................................................................................. 9
CHAPTER 5: MANAGER MODE
5.1 Using Manager Mode.................................................................................................. 10
5.2 Manager Mode Overview............................................................................................ 11
CHAPTER 6: ENGINEERING MODE
6.1 Using Engineering Mode............................................................................................. 12
CHAPTER 7: SERVICE MODE
7.1 Using Service Mode.................................................................................................... 13
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 14
8.2 LCB Error Indicators .................................................................................................. 21
8.3 Error Code Troubleshooting - 01AC ........................................................................... 23
8.4 Error Code Troubleshooting - 01AF............................................................................ 24
8.5 Error Code Troubleshooting - 02A0 ........................................................................... 25
8.6 Error Code Troubleshooting - 02BE / 04BF................................................................ 26
8.7 Error Code Troubleshooting - 02C0............................................................................ 27
8.8 Error Code Troubleshooting - 02C1............................................................................ 28
8.9 Error Code Troubleshooting - 02C2............................................................................ 29
8.10 Error Code Troubleshooting - 02C3............................................................................ 30
8.11 Error Code Troubleshooting - 04A0............................................................................ 31
8.12 Error Code Troubleshooting - 04B0............................................................................ 32
8.13 Troubleshooting - No Power to the Console............................................................... 33
8.14 Troubleshooting - Heart Rate Issues .......................................................................... 34
8.15 Troubleshooting - Toggle Issues ................................................................................. 37
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Side Cover Replacement ........................................................................................... 40
9.2 Console Replacement................................................................................................. 42
9.3 Console Overlay / Keypad Replacement.................................................................... 43
9.4 Front Shroud Replacement......................................................................................... 45
9.5 Lower Control Board (LCB) Replacement .................................................................. 47
9.6 Upper Handlebar Replacement .................................................................................. 48
9.7 Lower Handlebar Replacement .................................................................................. 50
9.8 Handlebar Service....................................................................................................... 51
9.9 Stair Replacement....................................................................................................... 52
9.10 Drive Set Replacement ............................................................................................... 54
9.11 Chain Replacement..................................................................................................... 56
9.12 Brake Replacement..................................................................................................... 58
9.13 Fan Replacement........................................................................................................ 59
9.14 ECB Belt Replacement ............................................................................................... 60
9.15 Drive Belt Replacement .............................................................................................. 61
9.16 ECB Replacement....................................................................................................... 62
9.17 Speed Sensor Replacement ....................................................................................... 64
9.18 Control Zone Replacement ......................................................................................... 65
9.19 Proximity Sensor Replacement................................................................................... 66
9.20 IR Sensor Replacement.............................................................................................. 67
9.21 Testing the Climb Mill .................................................................................................. 69
CHAPTER 10: CLIMB MILL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Climb Mill Specifications ............................................................................................ 70
10.2 Assembly Hardware .................................................................................................... 71
10.3 Climb Mill Assembly Steps ......................................................................................... 72
10.4 Stabilizing the Climb Mill ............................................................................................. 76
10.5 MYE TV Bracket Installation Instructions.................................................................... 77
10.6 PCTV Bracket Installation Instructions........................................................................ 83
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure for UCB ....................................................................... 88
11.2 Software Upgrade Procedure for LCB ........................................................................ 89
TABLE OF CONTENTS TABLE OF CONTENTS

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1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION

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Console serial number loCation
1.1 SERIAL NUMBER LOCATION - CONTINUED
CONSOLE SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
2.1 READ AND SAVE THESE INSTRUCTIONS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
This Climb Mill is intended for commercial use. To ensure your safety
and protect the equipment, read all instructions before operating the
MATRIX Climb Mill.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in. Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual. Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovethesidecovers.Serviceshouldonlybedone
byanauthorizedservicetechnician.
• Neveroperatetheunitwiththeairopeningblocked.Keep
theairopeningclean,freeoflintandhair.
• Neveroperatetheunitifithasadamagedcordorplug,ifit
isnotworkingproperly,ifithasbeendamaged,orimmersed
inwater.
• Closesupervisionisnecessarywhentheunitisusedbyor
nearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
ment.
• Donotwearlooseclothingwhileontheequipment.
*AtNOtimeshouldpetsorchildrenundertheageof14be
closertotheunitthan10feet.
* AtNOtimeshouldchildrenundertheageof14usetheunit.
* Childrenovertheageof14ordisabledpersonsshouldnot
usetheunitwithoutadultsupervision.
* Neveroperatetheunitifithasadamagedcordorplug,ifit
isnotworkingproperly,ifithasbeendroppedordamaged,or
immersedinwater.Returntheunittoaservicecenterfor
examinationandrepair.
* Todisconnect,turnallcontrolstotheoffposition,then
removeplugfromoutlet.
* Donotremovetheconsolecoversunlessinstructedby
CustomerTechSupport.Serviceshouldonlybedonebyan
authorizedservicetechnician.
* Thisunitisnotequippedwithafreewheel.Stepspeed
shouldbereducedinacontrolledmanner.
* Heartratemonitoringsystemsmaybeinaccurate.
* Overexercisingmayresultinseriousinjuryordeath.
* Ifyoufeelfaint,stopexercisingimmediately.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.

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2.2 ELECTRICAL REQUIREMENTS
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.3 LOCATING THE UNIT
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
LOCATION OF THE UNIT
Place the unit on a level surface and away from direct sun light. The intense UV light can cause discoloration of plastics. Locate in an area
with cool temperatures and low humidity. Leave a clear zone behind the unit of at least 24". This zone must be clear of any obstruction and
allow the user a clear exit path from the unit. Do not place the unit in any area that will block the openings or vents. The unit should not be
used in a garage or covered patio.
LEVELING THE UNIT
Locate a level, stable surface to position the equipment. The equipment has levelers located below the bottom step. To access
the levelers, remove the end caps (C3X) or CONTROL ZONE (C5X, C7XE and C7XI). CAUTION: There is an electrical plug
located under the CONTROL ZONE and will need to be unplugged before the cover can be completely removed. Use an allen
wrench to level the unit. Once stable, replace parts as they were removed.
HEIGHT REQUIREMENTS
The Climb Mill adds 30" - 38" (76 - 96cm) to a user's height. For example, a 6' (183cm) tall user will be 7'8" (234.4cm - 254.4cm) off the floor.
Total height of the user on the Climb Mill should not exceed 9'10" (300 cm), which means that users taller than 6'8" (204cm) should not use this
equipment.
DEDICATED CIRCUIT AND ELECTRICAL INFO
A “Dedicated Circuit” means that each outlet you plug into should not have anything else running on that same circuit. The easiest way to verify
this is to locate the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that
should not have power to it are the units in question. No lamps, vending machines, fans, sound systems, or any other item should lose power
when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and
terminating at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
ELECTRICAL REQUIREMENTS
For your safety and to ensure good unit performance, the ground on this circuit must be non-looped (isolated). Please refer to NEC article 210-
21 and 210-23. Any alterations to the standard power cord provided could void all warranties of this product.
The 3x, 5x and 7xe Climbmills are designed to be self-powered and do not require an external power supply source to operate. Without an
external power supply, the console’s start-up time may be delayed. Add-on TV’s and other console accessories will increase the time needed
for start-up. An external power supply will ensure power is provided to the console at all times and is recommended when add-on accessories
are used.
For units with an integrated TV (like the 7xe and 7xi), the TV power requirements are included in the unit. An RG6 coaxial cable with ‘F Type’
compression fittings on each end will need to be connected to the cardio unit and the video source. Additional power requirements are not
needed for the add-on digital TV (3x and 5x). For units with an add-on PCTV (3x and 5x), the TV power requirements are separate.
NOTE: ALL UNITS WITH VIRTUAL ACTIVE™ MUST BE POWERED!
110 V UNITS
All Matrix 3x, 5x, 7xe and 7xi 110 V Climbmills require the use of a 100-125 V, 60 Hz and a 15 A
“Dedicated Circuit”, with a non-looped (isolated) neutral/ground for power. This outlet should be a
NEMA 5-15R and have the same configuration as the plug. No adapter should be used with this
product. These bikes can be daisy-chained together with up to 4 units per 15 A dedicated circuit.
Matrix daisy-chain cord adapters are sold separately.
220 V UNITS
All Matrix 3x, 5x, 7xe and 7xi 220 V Climbmills require the use of a 216-250 V, 50 Hz and a 15 A
“Dedicated Circuit”, with a non-looped (isolated) neutral/ground for power. This outlet should be a
NEMA 6-15R and have the same configuration as the plug. No adapter should be used with this
product. These bikes can be daisy-chained together with up to 4 units per 15 A dedicated circuit.
Matrix daisy-chain cord adapters are sold separately.
North American power cord plugs shown.
Depending on your country, the plug type may vary.
GROUNDING INSTRUCTIONS
The unit must be grounded. If it should malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce
the risk of electric shock. The unit is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be
plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. If the user does
not follow these grounding instructions, the user could void the Matrix limited warranty.
ADDITIONAL ELECTRICAL INFO
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have
the maximum number of units running off of it. If the distance from the circuit breaker box to each outlet, is 100 ft (30.5 m) or less, then 12
gauge wire should be used. For distances greater than 100 ft (30.5 m) from the circuit breaker box to the outlet, a 10 gauge wire should be
used.
ENERGY SAVING / LOW-POWER MODE
All units are configured with the ability to enter into an energy saving / low-power mode when the unit has not been in use for a specified period
of time. Additional time may be required to fully reactivate this unit once it has entered the low-power mode. This energy saving feature may be
enabled or disabled from within the ‘Manager Mode’ or ‘Engineering Mode.
AUTO STOP
SENSOR
CONTROL ZONE
(C5X, C7XE, C7XI)

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3.1 RECOMMENDED CLEANING TIPS
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.2 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix website, www.matrixfitness.com
DAILY MAINTENANCE ITEMS
1. Attempt to wobble the unit from side to side and front to back. Level the unit if needed (See Section 10.4).
QUARTERLY MAINTENANCE ITEMS
1. Check all connecting joint areas for tightness of fastened assemblies.
2. Remove the maintenance cover and check the fans for function. Also clean and remove any debris from the digital speed sensor.
3. Remove the maintenance cover and check the chains for damage, alignment and proper tension.
4. On units with a Control Zone, check to ensure the CZ is working properly by walking on the unit, then stepping on the CZ. The unit should stop
similar to an emergency stop on a treadmill.
5. Unplug the Climbmill and clean the AUTO STOP SENSORS (located under the bottom step) / Control Zone sensor with a cotton swab and
rubbing alcohol.
CHAPTER 3: PREVENTATIVE MAINTENANCE
In order to maximize life span, and minimize down time, all Matrix Fitness Equipment requires regularly
scheduled cleaning.
YOU WILL NEED:
- Mild dish soap and water mixture in a spray bottle (10:1 water to soap ratio).
- Lint free 100% cotton cleaning cloths or Micro fiber cleaning cloths.
- Vacuum / Shop Vac with extendable hose and soft brush attachment.
- iPod corrosion blocker - Available from Matrix (part # ZMS4001374).
- Super Lube Multi Purpose Synthetic Lubricant with Syncolon® (PTFE) Aerosol - www.super-lube.com/sythetic-aerosol-spray-ezp-46.html.
- Corrosion Block (available from Matrix - part # ZMS4001374).
DAILY or as needed:
1. Empty the dust tray under the stairs and under the unit (Figure A). If you need to move the unit, unplug it first.
WEEKLY:
1. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire frame including the stairs so it is free of dust, dirt, and
sweat.
2. With a clean dry 100% lint free cloth and water / soap mixture, wipe down the entire console area including the hand grips and hand rails.
MONTHLY:
1. Vacuum under and around the Climb Mill If you need to move the unit, unplug it first. Make sure to reset the casters after moving the unit
back into position to stabilize the unit.
2. Apply corrosion block to the metal part of the iPod cable.
QUARTERLY:
1. Remove the side access panels and vacuum out the inside of the unit (Figure B).
2. Unplug the Climbmill and clean the AUTO STOP SENSORS (located under the bottom step) / Control Zone sensor with a cotton swab and
rubbing alcohol.
FIGURE A FIGURE B
AUTO STOP
SENSORS

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C5X CONSOLE DESCRIPTION
WORKOUTKEYS: Simple program view and selection buttons.
GO: One touch start.
ENTER: To confirm each program setting.
uP / DoWn leVel: Easy information and level selection.
UP/DOWNTIME: Easy information and time adjustment.
stoP: Ends workout and shows workout summary data.
NUMBERKEYPAD: Workout data input for workout setup. Level adjustment during workout.
COOLDOWN: Puts the Climb Mill into Cool Down Mode.
FAN: Allows for fan speed selection (fan has 3 operating speeds).
TOGGLEDISPLAY: Changes information displayed from top row to bottom one.
LANGUAGE: Select language.
4.1 CONSOLE DESCRIPTION
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
To set up a workout, choose the program wanted, then press ENTER.
Follow the prompts to begin your workout.
Go - Press to immediately begin a workout. Workout, resistance level,
and time will automatically go to default settings. All energy expenditure
values will be calculated using the default weight measurement.
manual - Manual allows the user to input more information while
defining their own workout. Calorie expenditure will be more accurate
when inputting information in Manual than by pressing GO.
rollinG Hills - The Rolling Hills program is a level based
program that automatically adjusts the resistance level to simulate real
terrain.
interVals - The Intervals program is a level based program that
automatically adjusts the resistance of the machine from low to high
intensity settings at regular intervals to burn calories.
Goal traininG - The Goal Training program is designed to help
users burn a target number of calories.
Calorie traininG - The Calorie Training program is designed
to help users burn a target number of calories.
Constant Watts - The Constant Watts program allows
you to vary your cadence or SPM and the machine's resistance will
adjust according to your selected goal. The quicker you step, the less
resistance for the goal selected.
Fat burn - The Fat Burn program is a level based workout that is
designed to help users burn fat through various resistance changes.
tarGet Heart rate - The Matrix Climb Mill comes with
standard digital contact heart rate sensors and are POLAR telemetry
compatible. The heart rate control workout mode allows the user
to program their desired heart rate zone, and the Climb Mill will
automatically adjust the level based upon the user's heart rate. The
heart rate zone is calculated using the following equation: (220-Age)*% =
target heart rate zone. The user must wear a POLAR telemetric strap or
continually hold onto the contact heart rate grips for this workout.
Locate the metal sensors on the handlebars of the Climb Mill. Notice
that there are two separate pieces of metal on each grip. You must be
making contact with both pieces of each grip to get an accurate heart
rate reading. You can grab these sensors in any program to view your
current heart rate.
FITNESSTEST(WFI) - The WFI (Wellness Fitness Initiative)
protocol is a test used by firefighters in a series of intervals lasting a
maximum of 16 minutes, where the speed is increased every minute
until the Target Heart Rate is exceeded for 15 seconds. When the
test is complete, the display provides a summary of V)2max, Highest
SPM, Elapsed Time, and Target Heart Rate. The test requires constant
monitoring of the user's heart rate, so the use of a telemetric heart rate
strap is highly recommended.
CPAT
The Candidate Physical Ability Test (CPAT) is a new minimum requirement
for the position of Firefighter. The job of a Firefighter is one of the most
physically demanding jobs in North America. Participants wear a 50-pound
(22.68-kg) vest to simulate the weight of self-contained breathing
apparatus (SCBA) and firefighter protective clothing. An additional 25
pounds (11.34 kg), using two 12.5-pound (5.67-kg) weights that simulate
a high-rise pack (hose bundle), is added to your shoulders for the stair
climb event. The candidate must maintain 60 SPM (steps per minute) for
3 minutes.
FITNESSTEST(SUBMAXIMAL)- The Submaximal test
measures cardiovascular fitness and provides an estimated Sub-maximal
VO2 max result. This assessment is a 4 stage test lasting 3-5 minutes
where the speed is increased until your Heart Rate is between 115 - 150
bpm for 2 of the stages. When the test is complete, a Fitness Rating is
displayed as High, Good, Average, Fair, or Low along with your age and
VO2 max. The test requires constant monitoring of the user's heart rate,
so the use of a telemetric heart rate strap is highly recommended.
FITNESS RATING NORMS (V02 MAX)
AGE 20-29 30-39 40-49 50-59 60+
MEN
HIGH 51.4+ 50.4+ 48.2+ 45.3 42.5+
GOOD 51.3-46.8 50.3-44.6 48.1-41.8 45.2-38.5 42.4-35.3
AVERAGE 46.7-42.5 44.5-41.0 41.7-38.1 38.4-35.2 35.2-31.8
FAIR 42.4-39.5 40.9-37.4 38.0-35.1 35.1-32.3 31.7-28.7
LOW 39.4 OR
LESS
37.3 OR
LESS
35.0 OR
LESS
32.2 OR
LESS
28.6 OR
LESS
WOMEN
HIGH 44.2+ 41.0+ 39.5+ 35.2+ 35.2
GOOD 44.1-38.1 40.9-36.7 39.4-33.8 35.1-30.9 35.1-29.4
AVERAGE 38.0-35.2 36.6-33.8 33.7-30.9 30.8-28.2 29.3-25.8
FAIR 35.1-32.3 33.7-30.5 30.8-28.3 28.1-25.5 25.7-23.8
LOW 32.2 OR
LESS
30.4 OR
LESS
28.2 OR
LESS
25.4 OR
LESS
23.7 OR
LESS
4.2 WORKOUT SETUP STEPS
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

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5.1 USING MANAGER MODE
CHAPTER 5: MANAGER MODE
5.2 MANAGER MODE OVERVIEW
CHAPTER 5: MANAGER MODE
The Manager's Custom Mode allows the club owner to customize the Climb Mill for the club.
1) To enter Manager Mode, press and hold down the LEVEL UP and DOWN keys. Continue to hold down these two keys until the display
reads Manager Mode and hit ENTER (Figure A).
2) To scroll through the list of options in Manager Mode, use the LEVEL UP and DOWN keys. Each of the custom settings will show on the
display.
3) To select a custom setting, press the ENTER key when the desired setting is shown.
4) To change the value of the setting, use the LEVEL UP and DOWN keys.
5) To confirm and save the value of the setting, press the ENTER key.
6) To exit the setting without saving, press the BACK key.
7) Press and hold the STOP key for 3-5 seconds to return to normal operation.
FIGURE A
CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION
Maximum Time 60 min 4 min 99 min Sets the total run time of any program.
Default Time 30 min 4 min Maximum
Time
Setting
Workout time when GO is pressed or when no time is selected
during program set up.
Default Age 30 10 100 Starting age when GO is pressed or when no age is selected during
program set up.
Default User Weight 150 lbs /
68 kg
80 lbs /
36 kg
400 lbs /
182 kg
Weight used for program calorie expenditure calculations.
Accumulated Floors N/A 0 999,999
Miles
Total floors for all programs.
Accumulated Time N/A 0 999,999
hours
Total time for all programs displayed in hours.
Software N/A N/A N/A Current software version of UCB, LCB, Wi-Fi module and language.
Out of Order Off Off On Locks the machine when out of order.
Gender Male Male Female Determines the gender of the user when not selected during program
set up.
Language English English English Sets the language for the console. Select between English, Spanish,
German, French, Italian, Portuguese, Finnish, Japanese, Swedish,
Dutch or Turkish.
Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.
Sound Mode On On Off Turns the chime on / off when a button is pressed.
Default Target Calories 100 50 5000 Default target calories used for calories training program.
Default Height 63" / 160cm 40" / 101cm 90" / 228cm Default height of user.
Default Floors 20 Floors 15 Floors 200 Floors Default floors used for goal training program.
Max Speed Level Level 20 Level 10 Level 25 Set the level which is the max usable speed.
Custom Logo Matrix N/A N/A Set the custom logo.
TV power Off 0ff On If the TV power be set off, after workout ends or before enter Erp
mode, turn off the TV power as TV power is on.

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6.1 USING ENGINEERING MODE
CHAPTER 6: ENGINEERING MODE
7.1 USING SERVICE MODE
CHAPTER 7: SERVICE MODE
To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display.
Press the LEVEL UP or DOWN key to scroll to Engineering Mode. Press ENTER to go into Engineering Mode.
CODE DEFAULT OPTIONS DESCRIPTION
Disable Errors No Yes or No No - Shows A-C class error codes. Yes - Shows only C class error codes.
Speed Units Mile Mile or Kilometer Set for Mile or Kilometer.
Machine Type C5x-04 C5x-01,C5x-02,
C5x-03,C5x-04
This option selects the current model.
Pause Time 30 Seconds 15 - 120 Seconds For AC powered frames only. This option controls the length of a user's pause
time before reset.
Serial Number N/A N/A Serial Number input is available for both the Console and Frame. Use the
number keys and UP / DOWN LEVEL keys to enter Engineering Mode. Due to
the limited LED characters, 2 layers are used to enter the serial number. First
Layer:
- PPPPP V
- PPPPP is the product name (CS24 for the Climb Mill).
- V is the version. If the version is A, just leave this blank.
Second Layer
- YY MM nnnnn.
- YY is the year (11, 12).
- MM is the month (e.g. 08, 09, 10).
- nnnnn is the actual serial number.
Use the UP / DOWN LEVEL keys to navigate the layers and the number keys
to input the serial number. The product name is dependent on the Machine
Type setting.
For example, the console is CS19 with ver. A and the manufactured date is
2012.09 with 00123. The frame is CS24 with ver. A and the manufactured date
is 2014.06 with 99777. Their serial numbers are:
Console SN: CS19 1st layer, 120900123 2nd layer.
Frame SN: CS24 1st layer, 140699777 2nd layer.
Club ID N/A N/A This sets the club ID for clubs using Asset Management.
Erp Time Off Off or On (1-30
Minutes)
If there is no use of the machine over a period of time, the console LEDs will
turn off (go into sleep mode).
E-Stop Switch On Off or On This option selects the E-Stop function.
E-Stop Setting 100 4-500 Adjusts the touched point of the E-Stop.
Audio Source Off Off / TV / PCTV /
Remote TV
a. Off – no TV (keypad will not operate)
b. TV – All normal MYE TVs.
c. PCTV – All PCTVs (net based TV).
d. Remote TV – Wall mounted TVs with 900MHz receiver.
Volume Control TV/ PCTV:
Output:13
1~ 32 Controls the default TV volume for entertainment wired through the C-Safe
port.
a. Input Default (DF : 15 / Range : 1 ~ 15)
b. Max Default (DF : 32 / Range : 1 ~ 32)
c. Output Default (DF : 13 / Range : 1 ~ Max)
Remote TV support a / b / c item. TV and PCTV only support c item.
Remote TV
Output:13
1~ Max
Remote TV
Input:15
1~ 15
Remote TV
Maximun:32
1~ 32
AM System WIFI WIFI/RF Radio To select AM output device by WIFI or RF Radio.
To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press
the LEVEL UP or DOWN key to scroll to Service Mode. Press ENTER to go into Service Mode.
CODE DEFAULT OPTIONS DESCRIPTION
Service 1 Display Test Press the ENTER key repeatedly
to check each set of LEDs on the
display sequentially.
Service 2 Keypad Test Press any key and the display
should show the corresponding
message.
Service 3 Distance / Time Distance:
Mile 0 - 99999
Kilometer 0 - 160898
Time:
0 - 999999
Manually sets the Accumulated
Distance and Time.
Service 4 CSafe / RF Test Press the ENTER key to test
CSAFE. Press the ENTER key
again to test the RF.
Service 5 Error Log Shows the last 10 errors. Press
and LEVEL UP and DOWN for 3
seconds to clear the errors.
Service 6 Current Time Display Displays the current time
Service 7 Export and Import Parameter Export Parameter - Export the
engineer parameters to a USB
device (the file name will be
Premium C5x.backup).
Import Parameter 1 - Imports the
engineer parameters to a USB
device except serial number,
accumulated distance and time.
Import Parameter 2 - Imports the
engineer parameters to a USB
device.
Service 8 WiFi Function Automatically detects and
displays WiFi Module status and
AP connected status and WiFi
MAC IP address.

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8.1 ELECTRICAL DIAGRAMS
CHAPTER 8: TROUBLESHOOTING
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING

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16
P01 - DIGITAL COMMUNICATION WIRE
P13- SPEED SENSOR EXTENSION WIRE
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING
P27 - HAND PULSE WIRES

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18
P31 - PROXIMITY SENSOR WIRE
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING
P04 - ECB LOAD WIRE
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING
P19 - POWER SENSOR WIRE
P18 - CONTROL ZONE SENSOR WIRE

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20
8.1 ELECTRICAL DIAGRAMS - CONTINUED
CHAPTER 8: TROUBLESHOOTING
G18 - H/P CONNECT WIRE
P51 - IR SENSOR WIRE
8.2 LCB ERROR INDICATORS
CHAPTER 8: TROUBLESHOOTING

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22
8.2 LCB ERROR INDICATORS - CONTINUED
CHAPTER 8: TROUBLESHOOTING CHAPTER 8: TROUBLESHOOTING
8.3 ERROR CODE TROUBLESHOOTING - 01AC
ERROR CODE 01AC
1) SYMPTOM:
a. 01AC - Electro magnet (ECB) over current.
2) SOLUTION:
a. On standby mode, measure the resistance on ECB1 and ECB2. Please check the ECB extension cable connection at the LCB (pins 1 &
3 for ECB1, pins 2 & 4 for ECB2), there should be between 12.8 ~ 14.2 ohms. (Figure A)
- If the ECB resistance is out of the range, replace the ECB.
- If the ECB resistance is within the range, replace the LCB.
b. Check the gap of ECB1 and ECB2. There should be a gap of .5mm between the ECB and the flywheel.
- Adjust the gap as shown in Section 9.16.
FIGURE A
LED STATUS DESCRIPTION
LED1 LCB status (blinking: OK).
LED2 Start or Stop( bright: start )
LED3 Safety stop ( bright: action )
LED4 Safety Key action status ( bright: trigger )
LED5 LCB Error status
LED6 UCB and LCB connection status (blinking: OK)
Status LED
---------------------------------------------------------------------------------Firmware definition-----------------------------------------------------------------------------------
--------------------------------------------------------------------------------Hardware definition-----------------------------------------------------------------------------------
LED STATUS DESCRIPTION
LED7 MCU power lamp
LED8 Electro-magnet device 2 PWM lamp
LED9 Electro-magnet device 2 fan lamp
LED10 Electro-magnet device 1 PWM lamp
LED11 Electro-magnet device 1 fan lamp
LED12 DC brake release lamp
LED13 DC 26V lamp
D12 Safety switch power lamp
D35 RPM lamp
D8 Positioning sensor lamp
D15 DC 12V lamp

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CHAPTER 8: TROUBLESHOOTING CHAPTER 8: TROUBLESHOOTING
8.4 ERROR CODE TROUBLESHOOTING - 01AF
FIGURE A
ERROR CODE 01AF
1) SYMPTOM:
a. 01AF - Electro magnet (ECB) disconnected.
2) SOLUTION:
a. Check the connection of the ECB extension cable from the LCB to the ECB (Figure A).
b. Check to see if LED8 and LED10 on the LCB have a brief light for 3 second when you power on machine.
- If LED8 and LED10 do not have a brief light, replace the LCB.
- If LED8 and LED10 do have a brief light, check the ECB extension cable connection at the LCB (pins 1 & 3 for ECB1, pins 2 & 4 for
ECB2), there should be between 12.8 ~ 14.2 ohms. (Figure B)
- If the ECB resistance is out of the range, replace the ECB.
- If the ECB resistance is within the range, replace the LCB.
b. Check the gap of ECB1 and ECB2 (Figure B). There should be a gap of .5mm between the ECB and the flywheel.
- Adjust the gap as shown in Section 9.16.
FIGURE B
8.5 ERROR CODE TROUBLESHOOTING - 02A0
ERROR CODE 02A0
1) SYMPTOM:
a. 02A0 - Encoder error.
b. The unit is in PAUSE Mode at all times.
2) SOLUTION:
a. Check the connection of the speed sensor cable from the LCB to the speed sensor.
b. Check to see if LED D35 on the LCB is on when the brake is turned to the left release position (Figure A).
If LED D35 is off, move the stairs about 3 stairs and check to see if LED D35 is flashing.
- If not, replace the speed sensor.
- If yes, adjust the speed sensor position and clean the speed sensor of any debris (Figures B), then re-test.
FIGURE BFIGURE A

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CHAPTER 8: TROUBLESHOOTING CHAPTER 8: TROUBLESHOOTING
8.6 ERROR CODE TROUBLESHOOTING - 02BE / 02BF
ERROR CODE 02BE / 02BF
1) SYMPTOM:
a. 02BE - DC brake error (If movement is detected when the brake is in stop mode).
b. 02BF - DC brake error (The brakes current is over 1A for a continuous 3 sec.).
2) SOLUTION:
a. Check the power extend wire connection between the brake and LCB for any damage (Figures A & B).
b. Check to see if the stairs will move when you are in the stop position. If yes, replace the brake.
FIGURE BFIGURE A
8.7 ERROR CODE TROUBLESHOOTING - 02CO
ERROR CODE 02C0
1) SYMPTOM:
a. 02C0 - DC brake in manual mode.
2) SOLUTION:
a. Check if the DC brake is in the “ Right “ lock position (Figure A). Release the brake (move to the left) if in lock position.
b. Replace the brake.
FIGURE A

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CHAPTER 8: TROUBLESHOOTING
8.8 ERROR CODE TROUBLESHOOTING - 02C1
ERROR CODE 02C1
1) SYMPTOM:
a. 02C1 -Speed tracking error (the speed tracking is off by at least 10 rpms for a continuous 20 sec).
2) SOLUTION:
a. Adjust the speed sensor position and clean the speed sensor of any debris (Figure A).
b. Check the ECB extension cable connection at the LCB (pins 1 & 3 for ECB1, pins 2 & 4 for ECB2), there should be between 12.8 ~ 14.2
ohms, check which ECB is outside the range and replace it (Figure B).
FIGURE A FIGURE B
8.9 ERROR CODE TROUBLESHOOTING - 02C2
CHAPTER 8: TROUBLESHOOTING
ERROR CODE 02C2 (Control Zone 3 IR sensors error)
1) SYMPTOM:
a. The control zone 3 IR sensors are no communication or disconnected over 3 seconds.
b. Once power on, the control zone 3 IR sensors are no power or hidden over 3 seconds.
c. After power on, the control zone 3 IR sensors are no power or hidden over 4 hours.
2) SOLUTION:
a. Check if there's something in the control zone 3 IR sensors.
b. Check the connection of the control zone extension cable from the LCB to the control zone 3 IR sensors (Figure A & B).
c. Check if LED1 on the receiver board is flashing (Figure C).
- If yes, measure if the control zone extension cable (white wire- pin2) from the LCB to receiver board of control zone is good (Figure A
& B). Replace it if the cable is defective.
- If not, go to next step to verify.
d. Check if D12 on the LCB is light (Figure D).
- If not, replace the LCB.
- If yes, go to next step to verify.
e. Check LED1 status on the receiver board (control zone).
- If LED1 is light, replace the transmission board.
- If LED1 is off, replace the receiver board.
FIGURE A FIGURE B
FIGURE C FIGURE D

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CHAPTER 8: TROUBLESHOOTING
8.11 ERROR CODE TROUBLESHOOTING - 04A0
ERROR CODE 04A0
1) SYMPTOM:
a. 04A0 - Console has no communication or is disconnected.
2) SOLUTION:
a. Check the console cable connections at the LCB (Figure A) and UCB (Figure B).
b. Replace the console cable.
c. Replace the UCB.
FIGURE BFIGURE A
8.10 ERROR CODE TROUBLESHOOTING - 02C3
CHAPTER 8: TROUBLESHOOTING
ERROR CODE 02C3 (Frame IR sensors error)
1) SYMPTOM:
a. The frame IR sensors are no communication or disconnected over 3 seconds.
b. Once power on, the frame IR sensors are no power or hidden over 3 seconds.
c. After power on, the frame IR sensors are no power or hidden over 4 hours.
2) SOLUTION:
a. Check if there's something in the control zone 3 IR sensors. (Figure A).
b. Check the connection of the frame IR cable from the LCB to the frame IR sensors (Figure B).
c. Check if LED1 on the small transfer board is flashing (Figure C).
- If not, replace the small transfer board.
- If yes, replace the frame IR cables (transmission & receiver).
FIGURE A FIGURE B
FIGURE C

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CHAPTER 8: TROUBLESHOOTING CHAPTER 8: TROUBLESHOOTING
8.12 ERROR CODE TROUBLESHOOTING - 04B0
ERROR CODES 04B0
1) SYMPTOM:
a. 04B0 - LCB no communication response for over 3 seconds. .
2) SOLUTION:
a. Check the console cable connections at the LCB (Figure A) and UCB (Figure B).
b. Replace the console cable.
c. Replace the LCB.
FIGURE A FIGURE B
NO POWER TO THE CONSOLE
1) SYMPTOM:
a. The unit is not getting power from the outlet.
b. The LCB is not getting power from the power receptacle.
c & d. The LCB LEDs are lit, but there is no power to the console.
2) SOLUTION:
a. Remove the front disk and check to see if LED D15 is lit on the LCB. If it is not, verify power at the outlet. If the outlet is not outputting
120V, check the fitness room power.
- If LED 15 is still not lit after verifying the fitness room power, replace the power cord.
b. Check to see if LED D15 is lit on the LCB (Figure A).
- If LED D15 is not lit, check for incoming AC voltage at the LCB. Replace the power components as needed if the voltage is not
present.
- Replace the LCB if all power components are ok and there is AC voltage to the LCB.
c. Check to see if LED 2 is lit on the upper control board (Figure B).
- If LED 2 is not lit, check the console cable for connection at the LCB and console.
d. If LED 2 is still not lit after checking the console cable connections, use a multi-meter to check pins 1 and 3 on the console cable. There
should be approximately 12V present. If necessary, replace the console cable.
- If LED 2 is lit on the console, but there is still no power, replace the console.
8.13 TROUBLESHOOTING - NO POWER TO THE CONSOLE
FIGURE BFIGURE A

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34
8.14 TROUBLESHOOTING - HEART RATE ISSUES
HEART RATE ISSUES
1) SYMPTOM:
a. No heart rate.
b. Erratic or consistently high heart rate.
2) SOLUTION:
a. With a multi-meter set for DC Voltage, place one prong of the multi-meter on each of the heart rate plates on the handlebar (Figure A).
A correctly connected HR grip will have a DC Voltage reading of between .5 and 2.0VAC. Repeat this step on both HR grips. If this reading is
correct, skip to Step b. If not continue with Step a.
- Remove the screws holding the 2 halves of the HR grip together (Figure B).
- Check the connection of the heart rate grip wiring to the grips (Figure C). Replace the HR grips if any damage is seen to the plates.
- Loosen the 6 handlebar screws on each side of the unit (Figure D).
CHAPTER 8: TROUBLESHOOTING
FIGURE A
FIGURE DFIGURE C
FIGURE B
CHAPTER 8: TROUBLESHOOTING
8.14 TROUBLESHOOTING - HEART RATE ISSUES - CONTINUED
- Remove the 2 screws going into the handlebar connection frame from the bottom (Figure E).
- Remove the 3 screws going into the handlebar connection frame from the top (Figure F).
- Pull the handlebars out of the handlebar connection frame, and disconnect the HR wiring on each side (Figure G).
- Remove the handlebar connection frame from the unit (Figure H).
- Perform a continuity test on the wiring going from the HR grip to the handlebar connection frame. With a multi-meter set for ohms,
place one prong on the HR grip wiring coming out of the handlebar (Figure I) and one prong on the HR plate. The HR wiring is red, black, and
white (match red with red and white with white). For example, the red wire on the left HR grip wiring should correspond with the left top plate.
An ohm reading of less than 1 should be expected. If this reading is higher than 1, or if there is not a reading, replace this section of the HR
grip wiring.
- Repeat the previous step with the opposite side HR grip wiring (Figure J).
FIGURE FFIGURE E
FIGURE JFIGURE I
FIGURE HFIGURE G
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