Matrox maevex series User manual

Matrox
®
Maevex™ Series
Firmware Updater
20180-401-0800
2023.04.04
www.matrox.com/en/video

2 Matrox Maevex Series – Firmware Updater
Contents
Overview ................................................................................................................. 3
Supported operating systems ..................................................................................................................3
Supported Maevex hardware ...................................................................................................................3
Obtaining the Matrox Maevex Series firmware updater package ......................................................... 4
Updating your Matrox Maevex Series firmware .................................................... 5
Before you update your firmware ........................................................................................................... 5
Updating your Matrox Maevex Series firmware ....................................................................................6
Using a custom splash screen ............................................................................. 12
Customer support ................................................................................................. 13
Matrox Web ............................................................................................................................................13
Technical support ..................................................................................................................................13
Firmware package ..................................................................................................................................13
View your warranty information ..........................................................................................................14
View the third-party software notices .................................................................................................. 14
Register your Matrox product ............................................................................................................... 14

Matrox Maevex Series – Firmware Updater 3
Overview
The Matrox Maevex Series Firmware Updater enables you to update the firmware of your Matrox
Maevex 6100 Series and Maevex 5100 Series products, and to use a custom splash screen for your
Maevex Series products.
Supported operating systems
The Matrox Maevex Firmware Updater supports the following operating systems:
 Windows® Server® 2022
 Windows® Server® 2019
 Windows® 11 (64-bit)
 Windows® 10 (64-bit)
Supported Maevex hardware
The Matrox Maevex Firmware Updater supports the following Maevex hardware:
Maevex 6100 Series
 Maevex 6152 decoder
 Maevex 6152 encoder
 Maevex 6122 encoder
 Maevex 6100 encoder
Maevex 5100 Series
 Maevex 5150 encoder
 Maevex 5150 decoder
Note: Your Matrox Maevex Series product may ship with an older firmware version. Before
using your Maevex Series product, you must update the firmware version installed on your
devices to use the version of your deployed release. All Maevex Series devices on a Maevex
network must use the same version of the firmware package. The version of your firmware
package must match the version of your PowerStream Plus software package. For more
information, see “Match software and firmware versions”, page 5.

4 Matrox Maevex Series – Firmware Updater
Obtaining the Matrox Maevex Series firmware updater
package
 Matrox makes the latest firmware and updater package for your Maevex Series products
available on the Matrox web site (www.matrox.com/maevexsw).
 Download the latest firmware package and extract the files to a local folder on your
system (for example, C:\MaevexFirmwarePack).

Matrox Maevex Series – Firmware Updater 5
Updating your Matrox Maevex Series
firmware
Before you update your firmware
Before you update the firmware on your Maevex Series devices, read the following guidelines:
 Make sure you have at least 1 GB of free disk space available.
 To avoid possible problems with your Maevex Series devices, we recommend running
only one instance of the Maevex Series firmware updater on your network at a time.
 Make sure Microsoft® .NET Framework version 4.5.x is installed on your system.
 Make sure you have a DHCP (Dynamic Host Configuration Protocol) server on an
established network. The firmware updater requires constant IP addresses to update the
devices properly. As the firmware updater requires a device to reboot multiple times,
make sure your DHCP server maintains the IP address of a device when it reappears on
the network. Otherwise, we recommend assigning fixed IP addresses to your devices.
 Close any programs that may be running (such as PowerStream Plus).
 If your system doesn’t have access to a DNS server, configure your system to use a fixed
IP address (such as local host – 127.0.0.1) as its DNS server. Otherwise, the firmware
update process may take a long time to complete. For more information, see your Matrox
Maevex Series User Guide.
 Stop all encoding and decoding processes on your Maevex Series devices.
Match software and firmware versions
 Make sure you’re running the latest version of the Matrox Maevex Series Firmware
Updater to update all of your Maevex devices to the latest version of the Maevex firmware
from the same firmware package. All Maevex devices must use the
same version of the
firmware package.
 Make sure to also update your PowerStream Plus Software to the same version. The
version of your firmware package must match the version of your PowerStream Plus
software package. If not, your device may be listed as
Undetected (black).

6 Matrox Maevex Series – Firmware Updater
Updating your Matrox Maevex Series firmware
1Run the Maevex Firmware Updater
Browse to the folder containing the extracted files, then run the FirmwareUpdater.exe file.
This opens the Maevex Firmware Updater.
2Search for available Maevex Series devices
Automatic detection – To search for the
Maevex devices on your subnet, select
Automatic detection .
To start searching for devices, click Search .
Manual detection – If devices aren’t
automatically detected, you can manually
locate one or more Maevex devices using
their IP address. To manually locate the
devices, select
Manual detection , then enter
the IPv4, IPv6, or DNS address of each
Maevex device you want to locate.
Note :
IPv6 is not applicable for the Maevex 5100 Series.
If you’re entering multiple addresses,
separate each address with a space. (You can
also enter the addresses by clicking the
browse button ( ) and entering one
address per line.)
When you’re done entering the addresses,
click
Apply . To discard the last changes
made, click
Cancel .
To start searching for devices, click Search .
To stop searching for devices, click Stop . To resume searching for devices, click Search again.

Matrox Maevex Series – Firmware Updater 7
3Authenticate the devices found
If you provided a password for your Maevex Series devices, you may be prompted to
authenticate the devices found.
a Maevex 6100 Series – If you’re prompted, enter your credentials for the Maevex devices
found:
 Local user – Enter your user name and password.
 Domain user – Enter your user name, the domain name of the server, and your
network password.
Maevex 5100 Series – If you’re prompted, enter the Environment password for the
Maevex devices found.
b Set up your credentials:
 If you’re updating multiple Maevex Series devices, enable the Use these credentials
for all remaining Maevex Series
devices check box.
Local user Domain user

8 Matrox Maevex Series – Firmware Updater
 If you don’t know the password of some of the Maevex Series devices on your
network, enable
Skip all remaining Maevex Series devices with unknown
passwords
. Enabling this option ignores the Maevex Series devices that don’t use
any of the passwords already entered. Any skipped devices won’t be available for
update.
c When you’re done, click Authenticate .
4Select the devices to update
Select the devices you want to update. Devices with an older firmware version are
automatically selected.
You can only select devices for which you have been authenticated. Boxes for these devices
have a green status bar. Boxes for devices that are
View only have an orange status bar.
To change the sort order of the device tiles, right-click the device list box, select Sort by and
the sorting order to use. To deselect all items, right-click the device list box and select
Unselect all devices .
5Enable update options
To reset device settings, including the IP address and password, while updating the firmware,
enable
Reset configuration .
6Update the firmware
When you’re done adding Maevex Series devices to the list of devices you want to update,
click
Update .
Updating devices may take up to 20 minutes. For more information on the process of a
firmware update, click
Show log ( ) at the bottom of the program window.
Maevex 5100 Series – If you’re updating a Maevex 5100 Series device and the firmware
update is suddenly interrupted (for example, in the event of a network interruption or system
crash), the device may not be fully updated and will continue to run in maintenance mode.
To recover and resume the update, re-launch the firmware updater.
Note: If the configuration of your Maevex
Series device was reset, the password of your
device was reset and the device will be
detected as having no password. In this case,
you’ll be prompted to include that device in
the list of devices to update. Clicking
Yes
updates the firmware of devices that don’t
have a password.

Matrox Maevex Series – Firmware Updater 9
Store a certificate file on the device for IEEE 802.1X EAP-TLS
The 802.1X is a standard used to control access to a network for devices and PCs. Maevex uses
the EAP-TLS protocol used by 802.1X to securely identify a device prior to its authorization
to join the network
To enable using your device on a 802.1X EAP-TLS network, you need to first upload a
certificate file to the device using the firmware updater on a regular network (without any
802.1X authentication). This step is required for the EAP-TLS protocol to work.
Make sure the certificate file is named
eaptls_cert.pem and placed in the firmware update
package. For more information, see “Certificate file”, page 10.
During the firmware update process, the following progress status message will display:
Updating “EAP TLS certificate” .
The firmware updater will verify the eaptls_cert.pem file for structural compliance and deploy
it to the right location for the selected devices.
Configure the device for deployment on a 802.1X EAP-TLS network
Prior to joining the 802.1X network, the device has no IP address assigned to it. PowerStream
Plus allows the administrator to configure a device to use 802.1X EAP-TLS for its network
on-boarding.
1 Deploy the Maevex device on a regular network without any 802.1X authentication.
2 Using the firmware updater, store the certificate file on the device (needs to be done by
the administrator). For more information, see “Store a certificate file on the device for
IEEE 802.1X EAP-TLS”, page 9.
3 From PowerStream Plus, enable 802.1X EAP-TLS and configure the appropriate settings
in the
Network page of the device settings. That is, select the Enable EAP-TLS option and
choose the
EAPOL version from the drop-down list (these have to be done by the
administrator). The EAPOL version information will be provided along with the
Note: You can upload the same certificate to multiple devices. However, if separate
certificates are required for the devices, you must configure each device individually.
Note: When running the firmware updater, ensure the Reset configuration option is not
selected
.
Note: If the content in the eaptls_cert.pem file doesn’t meet the requirements, the following
message displays:
“EAP TLS CERTIFICATE: file eaptls_cert.pem is invalid or corrupt” . If this
happens, verify the structure and the contents of the file.

10 Matrox Maevex Series – Firmware Updater
certificates by your IT department (in charge of the network where 802.1X is used). For
more information, refer to the
IEEE 802.1X EAP-TLS section in the Matrox PowerStream
Plus User Guide
document.
4 You can then disconnect the device from the normal network and connect it to an 802.1x
network. Once connected, it will obtain an IP address.
Uninstall the certificates
To uninstall the certificates from the device, you need to do a configuration reset which will
reboot the device and put back its factory default settings. To do a configuration reset, press
and hold the
Reset button on your device with the tip of a paper clip for 5 seconds until the
LED turns fast blinking green.
Certificate file
The certificate file must be named eaptls_cert.pem and contain the following elements:
 A certificate to identify the device. This certificate will be used by the 802.1X
authentication server to authenticate the device.
 The private key associated with the device certificate.
Note: The Enable EAP-TLS option will not be available if the necessary
certificates are not stored on the device.
Note: A device not properly configured for 802.1X EAP-TLS will be unable to
obtain an IP address when it is connected to a 802.1X EAP-TLS network and
hence will not be visible on the network. When the feature is disabled, the
device will disappear from the network. In this case, you must connect the
device to a network without 802.1X authentication, correctly configure the
device as described above, then re-connect the device to the 802.1X network.
Note: For PowerStream Plus to work on a 802.1X EAP-TLS network, the host
PC on Windows 10 must be properly configured to work on the 802.1X EAP-
TLS network. For more information, contact Matrox support.

Matrox Maevex Series – Firmware Updater 11
 The public certificate identifying the certificate authority (CA) used to sign the 802.1X
authentication server (for example, a server running a software supporting the RADIUS
protocol). This certificate is used by the device to verify the authenticity of the 802.1X
authentication server, preventing hostile attacks. .
Note: Certificates that are linked to the DNS name of a device are supported. This allows
you to deploy the same certificate on multiple devices if the certificate uses a wild card. For
example,
maevex*.matrox.com .
Note: You can get all the details that are required to be contained in the certificate file from
your IT department.

12 Matrox Maevex Series – Firmware Updater
Using a custom splash screen
The Firmware Updater enables you to use a custom splash screen for your Maevex Series products
with output support.
1 Browse to the folder containing the extracted files.
2 Replace the image file:
 Maevex 5150 devices – Replace the Encoder.bmp and Decoder.bmp files in the folder
with your own BMP file. The image must use a resolution of 720 x 480, 24 bpp. The
new image files must be BMP format and must be named
Encoder.bmp and
Decoder.bmp .
 Maevex 6152 and 6122 encoder devices – Replace the ssimage.ppm file in the folder
with your own image file. The image must use a resolution of 1280 x 720, 24 bpp.
The new image file can be, in order of priority, PPM (ASCII), BMP, JPG, or PNG
format and must be named
ssimage with the correct file name extension. The
firmware updater uses the first image file found, in order of priority.
 Maevex 6152 decoder devices – Replace the ssimagedec.png file in the folder with
your own image file. The image must use a resolution of 1280 x 720, 24 bpp.
3 Run the FirmwareUpdater.exe file.
4 Update the firmware of your devices (see “Updating your Matrox Maevex Series
firmware”).

Matrox Maevex Series – Firmware Updater 13
Customer support
Matrox Web
Our web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Visit the Matrox Graphics web site at
www.matrox.com/en/video.
Technical support
Matrox values your business and offers professional support for your Matrox product.
If your product was purchased through a Matrox dealer , contact your dealer for product support.
This is the quickest and most effective method of technical assistance. Your dealer is familiar with your
complete system.
If your product was purchased through Matrox , contact your Matrox representative or visit our
technical support web site at www.matrox.com/en/video/support.
Information we need
Please give a complete description of the problem, and include:
 Matrox product serial number, model number, and firmware revision.
 Audio/video source device brand and model name. If applicable, the computer and
graphics card brand and model name, with the system BIOS and graphics driver
versions, as well as the operating system and service pack versions.
 Brand and model name of the monitor or monitors.
 Operating system, version, and service pack for the control system as well as the
PowerStream Plus version used.
Firmware package
A more recent firmware package may support more features and may offer increased capabilities. To
obtain the latest firmware package, see the Matrox web site (www.matrox.com/maevexsw).

14 Matrox Maevex Series – Firmware Updater
View your warranty information
Matrox makes warranty information available on the Matrox site
(https://www.matrox.com/en/video/support/warranty/).
View the third-party software notices
Matrox makes third-party software notices and/or additional terms and conditions available on the
Matrox site (https://thirdpartylicenses.matrox.com).
Register your Matrox product
Please register online (www.matrox.com/en/video/support/product-registration) to be eligible for
customer support, new product announcements, and information on special offers and upcoming
events.

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