
6
1-WARNINGS ANDWARRANTY CONDITIONS
WARRANTY CONDITIONS
The company guarantees the product, with the exception of parts subject to normal wear (listed on the following page), for a
period of 2 (two) years from the date of purchase attested by:
• a document to serve as proof of purchase (invoice and/or receipt) that shows the name of the vendor and the date on which the
purchase was made;
• forwarding of the completed warranty certicate within 8 days of purchase.
Furthermore, in order for the warranty to be valid, the device must be installed and calibrated by qualied personnel, and where necessary,
the user must be issued with a declaration of conformity and correct functioning of the product.
We recommend testing the product before completion with the relative nishes (cladding, painting of walls, etc.).
Installations that do not meet the current standards, improper use and lack of maintenance as expected by the manufacturer, void the
product warranty.
The warranty is valid on the condition that the instructions and warnings contained in the user and maintenance manual are observed,
and therefore the product is used correctly.
Replacement of the entire system or repair of one of its components does not extend the warranty period, and the original expiry date
remains unchanged.
The warranty covers the replacement or free repair of parts recognised as being faulty at source due to manufacturing defects.
In the event of a fault, to benet from the warranty, the customer must keep the warranty certicate and provide it along with the
document given at the time of purchase to the Technical Service Centre.
EXCLUSIONS
The warranty does not cover malfunctions and/or damage to the appliance that arise due to the following causes:
• Damage caused during transport and/or handling
• all parts that develop faults due to negligence or improper use, incorrect maintenance, installation that does not comply with the
manufacturer’s instructions (always refer to the installation guide provided with the appliance)
• incorrect sizing with regard to the use or faults in the installation or failure to implement the necessary measures to ensure proper
execution
• improper overheating of the equipment, i.e. the use of fuels not conforming to the types and quantities indicated in the instructions
provided
• further damage caused by incorrect user operations in an attempt to x the initial fault
• worsening of the damage caused by the user continuing to operate the appliance even after the fault has been detected
• in the presence of a boiler, any corrosion, deposits or breakage caused by water ow, condensation, hardness or acidity of the water,
improperly performed descaling treatments, lack of water, mud or limescale deposits
• ineciency of chimneys, ues or parts of the system aecting the appliance
• damage caused by tampering with the appliance, atmospheric agents, natural disasters, vandalism, electrical discharges, res, faults
in the electric and/or hydraulic system.
• Failure to have yearly stove maintenance performed by an authorised technician or qualied personnel shall render the warranty
void.
The following are also excluded from this warranty:
• parts subject to normal wear such as gaskets, glass, cladding and cast iron grilles, painted, chrome-plated or gilded parts, handles
and electric cables, bulbs, indicator lights, knobs, all parts which can be removed from the rebox.
• Variations in colour of the painted or ceramic/serpentine parts and crazed ceramics as they are natural characteristics of the material
and product use.
• masonry work
• system parts (if present) not supplied by the manufacturer
Any technical operations on the product to remove the aforementioned defects and consequent damage must be agreed upon with the
Technical Service Centre, who reserves the right to accept the relative appointment or not. However, said operations shall not be carried
out under warranty but as technical support to be granted as part of any potentially and specically agreed conditions and in accordance
with the fees in force for the work to be carried out.
The user will also be charged for any costs incurred to remedy the incorrect technical operations, tampering or damage to the appliance,
not attributable to original faults.