MCZ PHILO COMFORT AIR 14 UP! M2 User manual

INSTALLATION GUIDE GB
SEALED PELLET STOVE
PHILO COMFORT AIR 14 M2
PHILO COMFORT AIR 14 UP! M2
PART 2 - OPERATION AND CLEANING
Translation of original instructions

II
TABLE OF CONTENTS
TABLE OF CONTENTS .................................................................................................. II
13FIRST STARTUP.....................................................................................................3
14GRAPHIC PANEL.....................................................................................................4
15DISPLAYS ..............................................................................................................6
16OPERATING MODES................................................................................................9
17SELECTING THE OPERATING MODES.......................................................................13
18MANUAL MODE....................................................................................................14
19AUTO MODE.........................................................................................................15
20COMFORT MODE...................................................................................................16
21OVERNIGHT MODE ...............................................................................................17
22TURBO MODE.......................................................................................................18
23  FANS..................................................................................................................19
24SILENT MODE.......................................................................................................21
25START&STOP .......................................................................................................22
26CHRONOSLEEP....................................................................................................25
27  WIFI/WPS/BLUETOOTH......................................................................................34
28SHUTDOWN.........................................................................................................37
29EXTRA DISPLAYS..................................................................................................38
30USER MENU.........................................................................................................41
31PELLET LEVEL SENSOR..........................................................................................46
32EXTERNAL THERMOSTAT.......................................................................................47
33SAFETY DEVICES ..................................................................................................48
34ALARMS ..............................................................................................................49
35RECOMMENDATIONS FOR SAFE USE.......................................................................56
36CLEANING ...........................................................................................................57
37TROUBLESHOOTING .............................................................................................69
38CIRCUIT BOARD ...................................................................................................72

3
13-FIRST START-UP
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WARNINGS BEFORE IGNITION
GENERAL WARNINGS
Remove all parts that may burn from the brazier and the glass (manual, various adhesive labels or any polystyrene).
Check that the brazier is positioned correctly and rests properly on the base.
The rst ignition may not be successful as the feed screw is empty and does not always manage to load the brazier
with the required amount of pellets in time to light the ame.
CLEAR THE FAILED IGNITION ALARM FROM THE STOVE PANEL OR APP.
REMOVE THE PELLETS LEFT IN THE BRAZIER AND REPEAT IGNITION.
If, after repeated attempts, the ame fails to ignite, despite a regular ow of pellets, check the correct positioning of the brazier, which
mustrest snugly against theslots.If no anomaly is found during this inspection, there may be a problem with the product components
or installation may not be correct.
REMOVE THE PELLETS FROM THE BRAZIER AND CONTACT AN AUTHORISED TECHNICIAN.
Do not touch the stove during the rst start-up, as it is during this phase that the paint sets. If you touch the paint,
you may expose the steel surface.
It is good practice to ensure eective ventilation in the room during the initial start-up, as the stove will emit some
smoke and smell of paint.
If necessary, touch up the paint with the spray can of the specic colour.
Do not stand close to the stove and, as mentioned, air out the room. The smoke and smell of paint will disappear after about an hour of
operation, however, they are not harmful in any case.
The product will be subject to expansion and contraction during the start-up and cooling stages, therefore slight
creaking noises may be heard. This is perfectly normal as the structure is made of laminated steel and must not be
considered a defect.
Upon rst ignition, for the rst pellet hopper, it is recommended to start the stove at maximum power so that the structure and the
smell of the paint settle more quickly.
It is recommended to install the ceramic or serpentine stone cladding after the rst successful ignition.
DO NOT EXPECT HEATING EFFICIENCY IMMEDIATELY!!!

4
14-GRAPHIC PANEL
MAESTRO GRAPHIC PANEL
The“foldaway” panel is located at the back of the product. Grasp the panel at the sides with your hand and lift it. The panel will block in
the raised position. The display is graphic only while the controls are“soft touch”
Attention! It is advisable to put the panel in the “HIDDEN” position while loading the pellet.

5
14-GRAPHIC PANEL
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KEY FUNCTIONS
CONTROL AND MENU SCROLLING KEYS FAN CONTROL MENU
NAVIGATION IN THE DIFFERENT OPERATING
MODES (PROGRAMMES)
ON/OFF AND CONFIRMATION OF MENU
CHOICES
START&STOP ENABLING/DISABLING
GRAPHIC DISPLAY
CHRONO/SLEEP ENABLING/DISABLING

6
15-DISPLAYS
DISPLAY AT FIRST PRODUCT IGNITION
The display shows an additional sequence to that described in the following paragraph only when the product is rst powered up. This
additional sequence makes it possible to adjust/conrm the current date and time (to make the adjustment later, see the dedicated user
menu paragraph).
DISPLAY UPON SUBSEQUENT PRODUCT FEEDING
Each time the product is powered, the display shows the following sequence:
The Bluetooth sensor (if active) will search for the previously paired devices (see the Bluetooth chapter).

7
15-DISPLAYS
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Display with the product o
1. WI-FI active and connected, the icon is only present if the product is connected to a router or a network.
2. Bluetooth active and/or connected.The icon is present if the Bluetooth has been activated and turns blue if it is connected to a
paired device.
3. Room temperature recorded by the local probe or remote control (OPTIONAL)
4. Current time
5. Active Chrono Programming
6. Icon that identies the need for end-of-season maintenance (2000 h)
7. Pellet reserve light (OPTIONAL)
8. OFF/STANDBY in case of active START&STOP.
The keys are all lit because during this phase each key can allow you to activate functions or access dedicated menus
The icon has a steady white light if the product is o and cold. For the other lighting states of the key, see the shutdown chapters.
After 2 minutes (standard time that can be changed from the menu), the displays goes into standby/energy saving mode (see chap.
“DISPLAYS”)

8
15-DISPLAYS
Display with the product on
1. COMFORT mode
2. Operating mode crown
3. WI-FI active and connected
4. Bluetooth active and connected
5. AUTO mode
6. OVERNIGHT mode
7. Room temperature recorded by the local probe or remote control (OPTIONAL)
8. Flame power in MANUAL mode or room temperature set in AUTO/COMFORT/OVERNIGHT mode
9. TURBO mode
10. Pellet reserve light (OPTIONAL)
11. MANUAL mode (the active mode shown in this picture)
12. Chrono or Sleep active (see dedicated paragraph for the correct iconography for each function)

9
16-OPERATING MODES
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MAESTRO technology allows the heater to express its utmost potential with even an easier and more intuitive use. A real integrated
micro-computer communicates with your smartphone and further improves the performance of the equipment that continues to work
perfectly even in non-ideal conditions.
It has 5 preset settings making product management even easier, the consumption of the fuel is optimised and improves the comfort of
use, as it can reach extremely quiet operation.
The available settings are:
COMFORT Ideal for all situations requiring maximum comfort. This mode allows an optimised consumption of the fuel to guarantee
a good heating capacity and the best possible silent operation. Once this mode is activated, the user only has to choose the desired
temperature and the appliance will independently manage the ame and ventilation power to ensure maximum comfort. In fact, in this
mode it is not possible to change the power and ventilation, managed intelligently by the MAESTRO system.
AUTO if you prefer traditional automatic operation with the option of setting the temperature and ventilation.
OVERNIGHTGuaranteesthemaximumsilencepossible(noisereduced up to 4 times) allowing the maintenance of the roomtemperature.
This mode is designed, in fact, for night-time operation or temperature conservation in an already pre-heated room ensuring the lowest
possible acoustic impact. In Overnight mode consumption and ventilation are managed intelligently by the MAESTRO system and for this
reason it is not possible to change its values.
MANUAL For those who prefer to use the product in the traditional manner without any temperature control. In this mode the user can
freely choose the mix of ame power and ventilation regardless of consumption or silence.
TURBOOperation at maximum power and ventilation expressed by the product for a limited time (20 min) in order to allow rapid heating
of a cold room. For the expected performance and consumption in this mode, this function can be reactivated only once every hour.
Quiet operation * Comfort** Heating capacity Reduced consumption
COMFORT
OVERNIGHT
TURBO
AUTO
MANUAL
* In operation, during start-up and shutdown
** Gradual heat emission, glass cleaning and combustion chamber cleaning

10
16-OPERATING MODES
DISPLAY STANDBY
The panel automatically goes into STAND-BY mode after a 2”time-out (the time can be changed from the panel menu).
The stand-by mode still indicates changes in the operating mode of the equipment (e.g.: pellet reserve, shutdown or cooling) and the
room temperature changes with a 60 second interval.
DISPLAY WITH THE PRODUCT OFF
When the display is in stand-by with the product o, the room
temperature, the current time and the word OFF appear; the keys
below turn o.
Simply press any key to awaken the display from this state.
DISPLAY WITH THE PRODUCT ON
When the display is in stand-by with the product on, the room
temperature, the current time, the word ON and the equipment
operating mode icon appear.
Simply press any key to awaken the display from this state.

11
16-OPERATING MODES
Technical Dept. - All rights reserved - Reproduction prohibited
FEED SCREW ACTIVATION (FIRST IGNITION OR AFTER HOPPER EMPTYING)
Prior to rst product ignition, it is necessary to load the fuel and preload the pellets inside the feed screw for loading the fuel in the brazier.
To do this, simply press and hold the key for 10 seconds and the“feed screw
loading”will activate.
The button turns red until the phase ends or is interrupted.
To activate this function, the product must be OFF and COLD (the key
must be white and NOT ashing).
The display shows the feed screw icon and the countdown starting from the
maximum number of seconds provided for the preload cycle (e.g. 120 seconds).
The moment you start to see the pellet drop into the brazier, you
must stop loading by pressing the key.
Ignition must start with an empty brazier and not with a preload.
RED ICON

12
16-OPERATING MODES
IGNITION
Display upon ignition
• Press and hold the key for at least 2”, the product switches to on and the key ashes until the ignition phase has been
completed. On the other hand, it remains steadily lit and white during operation.
• The operating mode crown appears on the display, and the active mode icon remains lit red. The product turns on in the same
operating mode in which it previously turned o
• The buttons light up according to the active operating mode and if they are o, it means that the function is not available.
• The temperature detected in the room and/or the power appears in the centre of the crown
• The icon is only present if the product is connected to a router otherwise it is o
• The icon is present if the Bluetooth has been activated.

13
17-SELECTING THE OPERATING MODES
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SELECTING THE OPERATING MODES
Navigation in the dierent operating modes takes place using the key. Every time the key is pressed, the next icon on the mode crown
lights up in clockwise direction. The icon and the dashes turn red, showing the change of mode.
The change of mode takes place after 3”from the selection.
The selected icon (e.g.: ) quickly ashes red/grey three times, simulating a pulsation.The dashes remain steadily red.

14
18-MANUAL MODE
MANUAL MODE
In manual mode it is possible to set the power of the ame from 1 to 5 at your discretion to adjust the amount of heat. In this mode there
is no temperature control and the equipment works constantly at the set power(s)
Press the key to select the icon
The icon and the three adjacent dashes light up red.
All buttons are lit
The room temperature and the current power appear at the centre of the display and the crown.
The icon is only present if the product is connected to a router; otherwise it is o and the icon
is present if Bluetooth has been enabled.
The keys allow you to modify the ame power and if you press them, all the texts at the
centre of the display disappear and only the current setting appears.
The rst press only enters the edit mode and shows the screen illustrated to the side; pressing the
keys again will change the value. The display lasts 3”and in case of no further inputs, it returns to the
image with the crown and updated power.
ATTENTION!
The chosen ventilation aects the maximum power that can be set in MANUAL mode to prevent the structure from
overheating. For example, it is not possible to set the ame power to maximum (P5) and the ventilation to minimum
or even o
If the ventilation values do not allow you to set the intended power, the power adjustment will follow the logic described below:
• However, the power chosen by the user is shown
• The unsuitable power ashes
• The maximum power that can be set appears in red
• You return to HOME with the maximum settable power selected.
Power chosen by the user When the chosen power is too
high for the set ventilation, the
latter ashes.
The maximum selectable
power is shown in red
Return to home with the
maximum settable power
selected.

15
19-AUTO MODE
Technical Dept. - All rights reserved - Reproduction prohibited
AUTO MODE
In AUTO mode, you can set the intended temperature in the room and the equipment runs at maximum power until the chosen
temperature is reached. Once the temperature is reached, the equipment reduces its power to a minimum to hold the temperature.
If even the minimum operating speed causes a further increase in the room temperature, it is advisable to consider the combined
operation with the START&STOP function (see the specic chapter)
Press the key to select the icon
The icon and the three adjacent dashes light up red.
All the buttons below the display remain lit.
The room temperature and the set temperature that is to be reached appear at the centre of the
display and of the crown.
The icon is only present if the product is connected to a router; otherwise it is o and the icon
is present if Bluetooth has been enabled.
The keys allow you to modify the temperature and if you press them, all the texts at the
centre of the display disappear and only the current setting appears.
The rst press only enters the temperature edit mode, whereas pressing the keys again will change
the value.
Once the change is made, the selected temperature appears for 3” and if no further inputs are
made, it is conrmed and the display returns to the previous image with the desired and updated
temperature.
Pressing the keys continuously rapidly adjusts the increasing or decreasing degrees in 0.5°C steps for the rst 5°C and 1°C steps
for the remaining.
ATTENTION!
The chosen ventilation aects the maximum power even in AUTOMATIC mode to prevent the structure from
overheating. If a low ventilation value is chosen, the product will readjust the maximum power threshold to prevent
overheating. To have fully automated temperature and ventilation management, it is advisable to also set the fans
in AUTO mode so that they too change their speed according to the heat demand.

16
20-COMFORT MODE
COMFORT MODE
In COMFORT mode, you can set the intended temperature in the room and the equipment runs at medium power until the chosen
temperature is reached. Once the temperature is reached, the equipment reduces its power to a minimum to hold the temperature.
If even the minimum operating speed causes a further increase in the room temperature, it is advisable to consider the combined
operation with the START&STOP function (see the specic chapter)
Press the key to select the icon.
The icon and the three adjacent dashes light up red.
All the buttons are lit except the fan button as ventilation cannot be changed in this mode.
The room temperature and the set temperature that is to be reached appear at the centre of the
display and of the crown.
The icon is only present if the product is connected to a router; otherwise it is o and the icon
is present if Bluetooth has been enabled.
The keys allow you to modify the temperature and if you press them, all the texts at the
centre of the display disappear and only the current setting appears.
The rst press only enters the temperature edit mode, whereas pressing the keys again will change
the value.
Once the change is made, the selected temperature appears for 3” and if no further inputs are
made, it is conrmed and the display returns to the previous image with the desired and updated
temperature.
Pressing the keys continuously rapidly adjusts the increasing or decreasing degrees in 0.5°C steps for the rst 5°C and 1°C steps
for the remaining.
In this mode, the equipment works in such a way as to ensure the maximum possible heat with the minimum noise.

17
21-OVERNIGHT MODE
Technical Dept. - All rights reserved - Reproduction prohibited
OVERNIGHT MODE
InOVERNIGHTmode,youcansetthe intendedtemperature in the roomandtheequipmentrunsatlowpoweruntilthechosentemperature
is reached. Once the temperature is reached, the equipment reduces its power to a minimum to hold the temperature.
If even the minimum operating speed causes a further increase in the room temperature, it is advisable to consider the combined
operation with the START&STOP function (see the specic chapter)
Press the key to select the icon.
The icon and the three adjacent dashes light up red.
All the buttons are lit except the fan button as ventilation cannot be changed in this mode.
The room temperature and the set temperature that is to be reached appear at the centre of the
display and of the crown.
The icon is only present if the product is connected to a router; otherwise it is o and the icon
is present if Bluetooth has been enabled.
The keys allow you to modify the temperature and if you press them, all the texts at the
centre of the display disappear and only the current setting appears.
The rst press only enters the temperature edit mode, whereas pressing the keys again will change
the value.
Once the change is made, the selected temperature appears for 3” and if no further inputs are
made, it is conrmed and the display returns to the previous image with the desired and updated
temperature.
Pressing the keys continuously rapidly adjusts the increasing or decreasing degrees in 0.5°C steps for the rst 5°C and 1°C steps
for the remaining.
In this mode, the equipment works in such a way as to ensure the minimum possible noise, combining a decent heating capacity to
keep the rooms warm, e.g. at night or in very isolated rooms/homes.

18
22-TURBO MODE
TURBO MODE
In TURBO mode, the equipment works for the limited time of 20 minutes at its maximum power and ventilation without the possibility
of changing its setting.
Press the key to select the icon.
The icon and the three adjacent dashes light up in red and a
conrmation request appears when selecting the mode. If you
conrm by selecting “ON”, the mode is activated and only the
TURBO indication appears at the centre of the crown.Vice versa,
if you select OFF or if you press the button, you continue
navigating in the direction of the next mode (in this case AUTO).
If activated, all the buttons remain o except and .
In this mode it is not possible to make any adjustment because the equipment emits the maximum of its caloric power.
Every variation requires exiting the mode itself.
The icon is only present if the product is connected to a router; otherwise it is o and the icon is present if Bluetooth has been
enabled.
TheTURBO function has a limited duration of 20 minutes.
Pressing the key allows you to change the mode but only after a double conrmation (see screen
at the side) to prevent an accidental exit. Being a mode that brings the product to maximum speed,
it can only be activated once every hour and accidental exit precludes the possibility of re-entering
the mode for the next 60 minutes.
If, on the other hand, you decide to enter TURBO mode anyway before the 60 minutes expire,
a countdown is shown until the mode can be activated. If you decide to remain in this state even
though the 60 minutes have not expired, the TURBO mode will start working as soon as the
countdown reaches 00:00. Until then the product will work in the last mode.
At the end of the 20 minutes ofTURBO mode, the product will return to the last mode it was in.
If you are “waiting” to enter TURBO mode, double conrmation is not required to change the mode.

19
23 - FANS
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FAN BASE ADJUSTMENT
You can use the key to adjust the equipment fan/s.
The rst time you press it allows you to enter the edit screen of the rst fan.
The keys change the fan speed.
Pressing the key repeatedly allows you to choose which fan to modify, from a minimum of 1 to 4
fans, according to the composition/construction of the product.
Once the key has been pressed, it is possible to adjust the power for 4”and if there are no further inputs, it returns to the initial image
with the updated ventilation value or unchanged if there has not been any modication.
EXAMPLE:
1 press of the key
(tangential fan)
2 presses of the key
(if 1 C. AIR fan is present)
3 presses of the key
(if 2 C. AIR fans are present)

20
23 - FANS
The available values start from NO AIR (fan o)/LOW AIR (fan at minimum possible operating speed) up to power 5 (MAXIMUM).
The AUTO mode is added to these choices, which allows self-adjustment of the fan based on the ame power. This mode is very practical
and recommended because this way, the product always generates its maximum heat with minimal noise thanks to parameters that are
tested by the manufacturer.
ATTENTION!
Someproductscancompletelyshutdowntheventilationofone ormorefans thankstotheir conformation andability
to exchange heat. In this case, the NO AIR option will be indicated if you decide to select the minimum ventilation
power. Conversely, some products cannot turn o the fans completely but the minimum power corresponds to a very
slow rotation to facilitate convective motion. In this second case we are referring to LOW AIR.
If one or two fans are set to minimum, the
fan icon changes to and NO AIR or LOW
AIR is indicated according to the product
characteristics and whether the ventilation
can be switched o or not as indicated
above and in the catalogue.
ATTENTION!
If you have a product with more than 1 fan, it is not possible to turn o all the fans manually with the key, but if
you want to make this adjustment, you can enable the SILENT MODE, described below.