Starkey BTE 312 User manual

BTE (Behind-The-Ear)
Standard
Products
OPERATIONS MANUAL

Table of Contents
Hearing Aid
Hearing Aid Controls
Push Button Controls p. 4
Rocker Switch Controls p. 6
Size 312 Battery - Brown Size 13 Battery - Orange
Overview
Push Button mini BTE 312 Overview . . . . . . . . . . . . . . . . . 4
Rocker Switch BTE 13 Overview . . . . . . . . . . . . . . . . . . . . 6
Preparation
Batteries/Battery Indicators . . . . . . . . . . . . . . . . . . . . . . . . 8
Insertion and Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Operation
Power On & Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
User Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Volume Control Indicators . . . . . . . . . . . . . . . . . . . . . . . . 20
Memory Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
BiCROS Balance Control . . . . . . . . . . . . . . . . . . . . . . . . . 22
Multiflex Tinnitus Level Control . . . . . . . . . . . . . . . . . . . . 22
Directional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telephone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CROS/BiCROS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Multiflex Tinnitus Technology . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessories
Wireless Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Hearing Aid Care
Hearing Aid Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Standard Tubing/Thin Tubing . . . . . . . . . . . . . . . . . . . . . 31
Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Tips for Better Communication . . . . . . . . . . . . . . . . . . . . . . . 35
Regulatory Information
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
FDA Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
FCC Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Push Button mini BTE 312 Overview | 54 | Push Button mini BTE 312 Overview
8
9
10
00-000000
Serial Number
Features, Controls and Identification
Your hearing aid controls include:
1. Earhook
2. Microphones
3. Push button (user control)
4. Battery compartment (on/off control)
5. Location of left/right side indicator
RED is for right ear, BLUE is for left ear
Your hearing aid can be identified by:
6. Location of serial number (inside the battery
compartment)
7. Location of manufacturer’s name
and model name
Comfort fit solutions:
8. Standard earmold with tubing
9. Thin tube with comfort earbud
10. Thin tube with custom eartip
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2
3
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7
6

8
9
10
4
21
3
5
7
6
00-000000
Serial Number
Rocker Switch BTE 13 Overview | 76 | Rocker Switch BTE 13 Overview
Features, Controls and Identification
Your hearing aid controls include:
1. Earhook
2. Microphone
3. Rocker switch (user control)
4. Battery compartment (on/off control)
5. Location of left/right side indicator
RED is for right ear, BLUE is for left ear
Your hearing aid can be identified by:
6. Location of serial number
7. Location of manufacturer’s name
and model name
Comfort Fit Solutions:
8. Standard earmold with tubing
9. Thin tube with comfort earbud
10. Thin tube with custom eartip

Preparation | 98 | Preparation
Batteries
Your hearing aid uses a battery as its power source.
This battery size can be identified by the brown
(312) or orange (13) color code on the packaging.
To insert or replace the battery:
1. Use the finger pick on the battery door.
2. Open the battery door gently and remove
the old battery.
3. Remove the colored tab from the new battery.
Wait 3-5 minutes after removing tab before
inserting battery.
4. Align the battery’s “+” sign (flat side of the
battery) with the “+” on the battery door.
5. Close the battery door.
Battery Indicators
An indicator will sound when the battery voltage is
low. You have approximately five minutes*to replace
the battery. An indicator may also sound just before
the battery stops working.
* Actual time between low battery indicator and shut down will vary depending on
environmental noise levels and brand of battery used.
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WARNINGS
Batteries are dangerous if swallowed. To help prevent
the accidental ingestion of batteries:
Keep out of reach of children and pets
Check your medications before taking them –
batteries have been mistaken for pills
Never put batteries in your mouth, as they can
easily be swallowed
NATIONAL BUTTON BATTERY
INGESTION HOTLINE: [phone]
Preparation | 1110 | Preparation
Helpful Hints
• NEVER FORCE THE BATTERY DOOR SHUT.
This could result in serious damage; if the door
will not close securely, check that the battery is
inserted correctly.
• Do not open the battery door too far or damage
is likely to occur.
• Dispose of used batteries immediately in the
proper waste or recycling container.
• Batteries vary in size and performance. Your
clinician is your best source for lifespan estimates
and verification that you are using the proper size
and type.

Preparation | 1312 | Preparation
Insertion and Removal
To insert the custom earmold and hearing aid:
1. Hold the custom earmold with your thumb and
forefinger on the outer side near the tubing.
2. Tilt your hand slightly forward and gently insert
the canal tip of the custom earmold into your
ear canal.
3. Rotate the custom earmold backward.
4. Softly press the custom earmold into place
with your fingertip.
5. Carefully place the BTE behind your ear wrapping
the earhook over the top of your ear.
To remove the hearing aid and custom earmold:
Take the hearing aid from behind your ear and gently
pull the custom earmold outward. Pulling lightly
down on the earlobe may help loosen the custom
earmold as it is removed.
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Preparation | 1514 | Preparation
Comfort Earbud or
Custom Eartip
To insert the comfort earbud or
custom eartip:
1. Insert the comfort earbud/
custom eartip into your
ear canal.
2. Gently wrap the BTE over
your ear until it rests securely
behind your ear.
3. Place the lock in the concha
bowl of your ear.
To remove the hearing aid and
comfort earbud or custom eartip:
• Remove the lock from the
concha bowl of your ear.
• Remove the hearing aid from
behind your ear.
• Gently grasp the tubing at the
opening of the ear canal and
pull outward.
1
2
3
Helpful Hints
• Minor irritation and/or inflammation may occur
as your ear becomes accustomed to having an
object in it; if so, please contact your clinician.
• If an actual allergic reaction occurs, alternative
earmold materials are available; contact your
clinician.
• Severe swelling, discharge from the ear, excessive
wax or other unusual conditions warrant immediate
consultation with a physician.

Operation | 1716 | Operation
Power On & Off
To turn ON:
Insert a battery and completely close the battery
door. Your hearing aid has a power-on delay and
may require a few seconds to power on. You
may hear a tone indicating that your hearing aid
is fully powered on.
To turn OFF:
Open the battery door until the battery is no
longer touching the battery contacts.
User Controls
Your hearing aid’s user control may have been
customized by your clinician. Ask your clinician
how the user control on your hearing aid is set.
Available User Control
Functionality
The user control on your hearing
aid can respond differently
depending on how long you
activate (press) the button. Your
hearing aid is capable of having
one function assigned to a short
press (press and release) and
one function assigned to a
long press (press and hold).
The options selected on the
next page indicate how
your particular user control
is configured.

Operation | 1918 | Operation
Assigned User Control Settings
Volume Control
Power On Volume Level
Your hearing aid has been set to a specific volume
level by your clinician. If sounds are generally too
loud or too soft, please contact your clinician for
advice and adjustment.
Your hearing aid will always power-on to the same
volume setting (Volume Home) determined by
your clinician.
Sprinkler Volume Control
If your user control is configured as a sprinkler volume
control, each time you activate the user control, the
volume of your hearing aid changes.
Continue to activate the user control until you reach
the desired loudness.
NOTE: If 10 minutes or more have passed since the
last volume change, the volume will automatically
decrease before it increases.
Up/Down Volume Control
If your user control is configured as a dedicated up/
down volume control, each time you activate the
user control, the volume of your hearing aid always
changes in a specific direction (either up or down).
For example, a short press and release may increase
the volume while a long press and hold may decrease
the volume in your hearing aid.
Some user controls can be set for the right hearing
aid to increase volume and the left hearing aid to
decrease volume.
Rocker Switch Volume Control
If your rocker switch is configured to control volume,
pressing the top part of the switch increases the
volume while pressing the lower portion of the switch
decreases volume.
Volume
Control
Memory
Change Mute Multiflex Tinnitus Level
Balance
Control
Short Press
(Press and Release)
Long Press
(Press and Hold)