Medick MHM 100 User manual

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Personal Heart Reporting Service
MHM 100
Standard Operating Procedure for Pharmacy
Version 1.0
15th October 2007
Introduction
In order that this document is easily understood we need to define who is
who:
Healthantec Limited Defined as ‘we’ the supplier of the
MHM 100 and Medick Personal Heart
Reporting Service
[input customer name] Defined as ‘you’ the corporate user
Your [customers/clients/members] Defined as the individual ‘user’
The Medick Personal Heart Reporting Service gives the user a level of control
over heart health previously unavailable outside the doctor’s consulting room or
hospital. Most changes in the health of the heart should be spotted at an early
stage so that appropriate treatment can be given if it is required.
The MHM 100 and Medick Personal Heart Reporting Service is particularly
useful for people who fall within the following categories, as health
professionals agree that frequent monitoring is important:
•have a family history of heart attacks or strokes or are being treated for
a heart condition

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•have any conditions that are risk factors for heart problems, such as
diabetes, high blood pressure, smoking, obesity or high cholesterol
•have already had a heart attack
•regularly experience symptoms suggestive of poor heart function e.g.,
dizziness, palpitation, shortness of breath, chest discomfort, weakness
or excessive sweating. Please note that anyone experiencing any of
these symptoms should first discuss them with their GP.
Even if the user does not fit into any of these categories, the Medick Personal
Heart Reporting Service can give peace of mind, secure in the knowledge that
any potentially serious problems may be reported enabling the user to take
appropriate action.
The MHM 100 uses intelligent neural network technology to assess the heart.
This means that the MHM 100 has a level of accuracy that compares with the
standard ECG (electrocardiogram) monitors used by doctors. We must point
out, however, that no ECG monitoring device can claim to detect all heart
irregularities. However, the MHM 100 is as good as current technology allows.
Finally, although the doctor’s approval is not necessary to use the Personal
Heart Monitoring service, it is always a good idea for the user to inform him/her
of their decision, particularly if they have a heart condition or a disease that
puts them at higher risk of heart problems. This is more a matter of courtesy, as
the report may suggest that further tests may be necessary.
Introduction to the MHM 100
Before you start
- Notes on safety
- Check items needed to run a test
- Suspected faulty equipment
- Adverse incidents
Know your MHM 100
Setting up your MHM 100
- Inserting and replacing batteries
- Setting the clock
Running the ECG test
- Attaching the electrode pads
- Skin preparation
- Connecting the electrode pads
- Positioning and attaching the electrode leads
- Starting the test
- Using the Log Button
- Things to remember
- Ending the ECG test
Installing the Medick Explorer software
- Requirements
- Selecting a port
- Connecting to a USB port
- Installing the software
- Connecting to a serial port
- Checking if Medick Explorer is working properly
- Uninstalling Medick Explorer
Sending the ECG results for expert interpretation
- Checking date and time
- Transferring the ECG results

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- Uploading a report
- Viewing a report
- Placing an order
- Viewing the ECG results
- On the MHM 100
- On your computer
Retrieving the expert report
- The expert report
- Colour-coded notification
- - Security and confidentiality
Replacing parts
How to look after your MHM 100
- Environmental considerations
- Cleaning
- Faulty equipment
- Insurance
Troubleshooting
Customer support
Glossary
Product Specification
- Electrical
- Mechanical
- Regulatory standards
- Graphical symbols

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Introduction to the MHM 100
The MHM 100 is a personal ECG testing device that monitors the heart on a
beat by beat basis to detect any irregularities. It does this over a period of up
to 8 hours and automatically generates a report of the heart rhythm.
The ECG results should always be sent for expert interpretation via the
Medick Personal Heart Reporting Service.
As part of the agreement you have access to the Corporate Website home
page http://club.medick.com/corporate, an area within www.medick.com that
allows you to confidentially submit and retrieve personal ECG reports.
Before you start
Notes on safety
While the MHM 100 is suitable for most people, it is not intended for use in
anyone who fits into the following categories:
•Anyone younger than 16 years, as heart function is not fully stabilised
in people this young and so the MHM 100 may produce misleading
reports
•People with pacemakers
•Women in late-stage pregnancy
There are also a very small percentage of people who have the type of heart
or body shape that cannot be properly analysed by the Medick Personal Heart
Reporting Service. If this applies to one your users, we will know as soon as
you send in their first test result and will advise you accordingly. This does not
necessarily mean that they have a heart condition, but only that the MHM 100
has detected a type of heart beat that is unsuitable for automated analysis
and we would suggest that you refund the user.
There are a number of precautions which should be taken while using the
MHM 100:
1. Do not use near to flammable or explosive liquids
2. Do not use while undergoing heat treatment e.g., during physiotherapy
3. Do not use whilst immersed in water, e.g., when taking a bath/shower
or swimming. The MHM 100 is not waterproof so don’t let it get wet in
the rain
4. Try to keep away from electrical appliances as much as possible whilst
wearing the MHM 100, as certain appliances could interfere with the
device
5. Do not use on users who have a pacemaker fitted, as the MHM 100
will not recognise pace ‘spikes’

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6. UNDER NO CIRCUMSTANCES should the MHM 100 be used in
conjunction with a defibrillator
7. Do not open the MHM 100 or tamper with the connections while the
test is running. This will invalidate the warranty
Check items needed to run a test
Please check that you can supply the following to enable the user to run a
test:
•MHM 100 ECG monitor
•Quick user guide
•Monitor lead with three coloured electrodes attached – red, green and yellow
•Pouch with belt clip to hold monitor
•Storage bag
•Electrode pads (one set of three)
•Abrasive wipes
•2 new AAA batteries.
Suspected faulty equipment
If you suspect that the MHM 100 is in any way faulty, call our Customer
Support Team on 0845 603 7282. Opening hours as follows:
Monday to Friday 9am to 5pm
Saturday 10am to 2pm
Sunday Closed
Bank Holidays Closed
Adverse incidents
Finally, if the user experiences any adverse incidents that you suspect may be
caused by using the MHM 100, you should call our Customer Support Team
on 0845 603 7282. Opening hours are as detailed above. There is also an
out of hours messaging service where someone from our Customer Support
Team will contact you at their earliest convenience.