Mercedes-Benz 963 2022 Series User manual

Actros, Antos and Arocs
Towing and recovery
Model series 963, 964

Actros, Antos and Arocs
Towing and recovery
Mercedes-Benz Service
Daimler Truck AG - TE/SCT

Information and copyright
2 Actros, Antos and Arocs | Towing and recovery
Product portfolio
You can also find comprehensive information on
our complete product portfolio in our Internet
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@ 2022 by Daimler Truck AG
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Image no. of title image: W00.01-A005-87
Order no.: nur online

General 5
Preface 5
Safety and liability information 6
Vehicle identification 7
Instrument panel 8
Instrument cluster 13
Indicator lamps 15
Safety systems 17
Maintenance flap 19
Hydraulic Auxiliary Drive (HAD) 20
Electrics/electronics 21
Battery box 21
Jump start 23
Battery disconnect switch 25
Electrical fuse 26
Tilting the cab 27
Cab tilt system 27
Before tilting the cab 28
Mechanical-hydraulic cab tilt system 29
Electrohydraulic cab tilt system 30
Starting/stopping the engine with the cab tilted 32
General operations/modifications 33
Vehicles with fuel prefilter 33
Vehicles without fuel prefilter 35
Shut off natural gas system 37
Transmission 40
Overview of gearshift 40
Mercedes PowerShift emergency operation mode 42
Transmission emergency shift mode with manual gearshift... 44
Live power take-off (NMV) emergency shift mode 45
Notes on turbo-retarder clutch 48
Compressed-air system 49
Actros, Antos and Arocs | Towing and recovery 3

Compressed-air system external filling 49
Detach combination brake cylinder mechanically 54
Level control system 56
Tow-starting 57
Towing the vehicle 57
Recovery 59
Recovery, general 59
Maximum permissible tractive forces 61
Towing 62
Towing, general 62
Determine damage location with blocked drivetrain 65
Engine, transmission and/or axle damage 66
Propeller shaft removal 67
Drive shaft removal 68
Towing with the tow bar 70
Towing in raised position 72
Tools and accessories 80
Aids for recovery/towing 80
Attachment 83
4 Actros, Antos and Arocs | Towing and recovery

Dear Reader,
The aim of these guidelines is to provide roadside
assistance and to provide towing personnel with the
instructions and information necessary in order to
remove the vehicle from the scene of the breakdown or
accident within 30 minutes whenever possible.
The notes in this guide, particularly those concerning
vehicle recovery, are exclusively intended for
experienced recovery experts and are left to the
discretion of the user.
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Means of display
Warning note:
Note
Warning
Warning
Environmental note:
Environmental note
Environmental note
Possible vehicle damage:
i
Potential damage
Instruction for action:
•Procedural instruction
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All of the data listed in this guide corresponds to the
technical status as of copy deadline in May 2022 and
may differ from the series production configuration as a
result.
Daimler Truck AG
Wörth factory, TE/SCT
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Information about the vehicles and about operating
the vehicle functions can also be found in the
interactive operator's manual on the Internet at:
https://www.mercedes-benz-trucks.com
Preface
Actros, Antos and Arocs | Towing and recovery 5
General

Knowledge and compliance with the following relevant
specifications and policies are required for this guide:
• Accident prevention regulations
• Trade Association Policies for Vehicle Maintenance
•Rescue and Towing Companies' Association Policies
• Respective country's road traffic regulations
Compensation for damages and/or warranty claims
arising from towing or recovery measures will not be
accepted by Daimler Truck AG. If you are towing the
vehicle raised at the front, do not leave the engine
running and switch the electronic ignition lock to position
0.
Note
All vehicles that have been towed or recovered from
a breakdown must be examined for technical
condition and checked for damage at a qualified
workshop which possesses all the expertise and
tools required to properly perform the necessary
work.
You must observe the notes in chapter "Recovery".
Note
Modifications to electronic components, their
software or wiring can impair their functioning and/or
the functioning of other networked components.
Safety-relevant systems, in particular, may also be
affected.
Because of this, they may no longer function
properly and/or compromise the operational safety of
the vehicle. There is a heightened risk of accident
and injury!
Never carry out any modifications to the wiring and
electronic components or their software. Always
have work on electrical or electronic component
parts or their software performed at a qualified
workshop.
Safety and liability information
6 Actros, Antos and Arocs | Towing and recovery
General

Location of identification plate/vehicle identification
number
L cab (Actros)
1 Identification plate
2 Vehicle identification number on right longitudinal frame member
W00.10-A031-72
Information on the identification plate
1 Vehicle manufacturer (Daimler Truck AG)
2 EC operating permit number (only for certain countries)
3 Vehicle identification number (VIN)
4 Permissible gross mass (kg), permissible gross combination mass
(kg)
5 Permissible axle loads of axles 1 to 4 (kg)
6 Permissible load of axle group T (kg)
7 Flue gas coefficient
8 Rear axle ratio
9 Basic headlamp adjustment
10 Vehicle model (vehicle model designation) W00.10-A074-01
Vehicle identification
Actros, Antos and Arocs | Towing and recovery 7
General

Ignition lock
Depending on the vehicle equipment, either an
electronic ignition lock or a mechanical ignition lock may
be installed.
Switch positions of electronic ignition lock
The electronic ignition lock consists of the key slot (2) for holding the key
(3) and the two-stage start/stop button (1). To switch the electronic ignition
lock, insert the key (3) all the way into the key slot (2). Insert the key (3)
into the key slot such that the Mercedes star is facing upward.
The electronic ignition lock has the following switch positions:
•0
Insert the key (3).
The ignition and instrument cluster display are off.
•1 - Radio position
Power supply for some consumers.
•2 - Drive position
The ignition is switched on. The instrument cluster display shows a
menu window or an event message.
•3 - Start position
If the key (3) is inserted and you press the start/stop button (1) up to the
end stop, you switch the electronic ignition lock to position 3 and start
the engine.
If the key (3) is inserted and you press the start/stop button (1) up to the
1st switching threshold, you switch the electronic ignition lock to the
respective next position 0, 1, and 2. When you press the start/stop
button (1) in position 2, you switch the electronic ignition lock back to
position 0.
Performing one of the following actions while the vehicle is stationary will
switch the engine off:
•Press the start/stop button (1) all the way down. The electronic ignition
lock is then in position 1.
•Press the start/stop button (1) as far as the 1st switching threshold and
then release it. The electronic ignition lock is then in position 1.
• Remove the key (3) from the key slot. The electronic ignition lock is then
in position 0.
Key positions in mechanical ignition lock
W15.10-A001-71
If you remove the key in position 0, the steering is locked.
0 Insert/remove key
1 Steering unlocked/radio position
2 Drive position
3 Start position
W54.25-A088-71
Instrument panel
8 Actros, Antos and Arocs | Towing and recovery
General

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The brochure describes all the switch positions on
the electronic ignition lock.
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CLASSIC cockpit
W68.10-A043-79
Instrument panel (Actros)
1 Exterior lights switch 5 Hazard warning system
switch
9 Signaling horn
2 Instrument cluster 6 Fuse box 10 Multifunction steering wheel
adjuster
3 Multifunction steering wheel 7 Parking brake 11 Left multifunction control
lever
4 Right multifunction control
lever
8 Electronic ignition lock
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Multimedia cockpit
Instrument panel
Actros, Antos and Arocs | Towing and recovery 9
General

W54.30-A007-79
Overview of Multimedia Cockpit system components
A2 Central gateway control unit (CGW) A151 Instrument cluster (IC) control unit
A7 Advanced signal acquisition and actuation
module (ASAM) control unit
A153 Instrument cluster screen (ICS) control unit
A19a Finger navigation pad (FNPD) A154 Head unit screen (HUS) control unit
A22 SAM with additional functions (XMC) A155 Wireless smartphone connection control unit
(WSPC)
W68.10-A000-78
Multimedia cockpit
The new Multimedia Cockpit (code J6B (Multimedia
Cockpit) or code J6C (Multimedia Cockpit, interactive)) is
available as standard equipment in vehicles with L cab
and as special equipment in vehicles with S/M cab. The
previous cockpit (code J6A (Classic cockpit)) remains
the standard equipment for vehicles with S/M cab.
The Multimedia Cockpit basically consists of the
instrument cluster control unit and two high-resolution
displays.
The primary display (instrument cluster screen control
unit) is located centrally in front of the driver and
replaces the previous instrument cluster. The instrument
cluster screen control unit is installed in two versions:
Instrument panel
10 Actros, Antos and Arocs | Towing and recovery
General

• With a diagonal screen size of 26 cm (10.25") for
code J6B (Multimedia Cockpit)
• With a diagonal screen size of 30.5 cm (12") for code
J6C (Multimedia Cockpit, interactive)
The secondary display (head unit screen control unit) is
located at the right in the driver's field of view where the
classic radio used to be located. As a multitouch display
with a diagonal screen size of 26 cm (10.25"), it offers
access to various infotainment systems. Primary
functions can be operated via the hot keys.
A newly designed steering wheel with innovative
operation via finger navigation pads is also an integral
part of the Multimedia Cockpit.
Comparison of Classic Cockpit and Multimedia
Cockpit
The Classic Cockpit is available as standard equipment
for the overseas markets and for the Actros and Arocs
model series with S/M cab. The design and layout
remain largely unchanged. However, the Classic Cockpit
has been adapted to the new electrics/electronics
architecture.
The clearly structured instrument cluster with on-board
computer is available in the following versions:
•With a 10.4 cm (4") display as standard equipment
• With a 12.7 cm (5") display for code J1E (Instrument
cluster, 12.7 cm, with additional displays)
•With a 12.7 cm (5") display for code J1C (Instrument
cluster, 12.7 cm, with video function)
The infotainment system consists optionally of the
following components:
• Code J2E(Radio, with USB connector)
• Code J2B(CD radio, Bluetooth®)
• Code J2H(Multimedia touch radio)
The Multimedia Radio Touch is available in combination
with code J2G (Digital radio) with a digital receiver for
the reception of digital terrestrial broadcast radio
programs.
Integration of functions for bodybuilders in the
Multimedia Cockpit
The Multimedia Cockpit offers decisive advantages for
the integration of bodybuilder functions and their display
content. Five additional (virtual) indicator lamps with over
250 freely configurable symbols can be parameterized
from a database in the instrument cluster control unit.
There are also 5 virtual switches whose signal output is
realized via function pins on the advanced signal
acquisition and actuation module control unit. 3
additional virtual switches as well as additional body
functions can be optionally integrated and controlled in
combination with the SAM with additional functions
control unit. Furthermore, body warning notices can now
also be shown in the instrument cluster screen control
unit.
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Instrument cluster control unit in vehicles with code
J6B (Multimedia cockpit) or code J6C (Multimedia
cockpit, interactive)
The instrument cluster control unit is located in the
electronics compartment on the front passenger side
and takes over the functionality of the following control
units and components:
• Instrument cluster (ICUC) control unit (A1)
•Truck Control Center (TCC) (A9)
• Modular switch panel control unit (MSF) (A43)
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Instrument cluster control unit (IC) (A151)
Instrument panel
Actros, Antos and Arocs | Towing and recovery 11
General

The instrument cluster control unit is
integrated via the following bus
systems in the networking:
•User interface CAN (CAN 17)
•Frame CAN (CAN 3)
W54.21-A011-75
Instrument panel
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General

Instrument cluster (Actros)
1 Speedometer
2 Multifunction display
3 Tachometer
4 AdBlue® level
5 Total distance and trip
distance
6 Clock and outside
temperature indicator
7 Fuel level
W54.30-A062-76
W54.30-A065-09
Instrument cluster
Actros, Antos and Arocs | Towing and recovery 13
General

1 Engine diagnosis malfunction 15 Main beam switched on
2 Cab lock not locked 16 Permanent brake switched on
3 Level control outside driving level 17 Parking brake applied
4 Differential lock switched on 18 Side lights switched on
5 Braking request at high engine speed 19 Driver airbag
6 Hill holder engaged 20 Driver seat belt reminder
7 Active Brake Assist 2 switched off 21 Emissions-relevant malfunction of BlueTEC®
exhaust aftertreatment or AdBlue® supply too
low
8 Stability Control Assist control/malfunction 22 Oil pressure low (engine)
9 Stability Control Assist switched off 23 Oil level too low (engine)
10 ASR (anti-slip control) switched off/regulation/
malfunctioning
24 Coolant level too low
11 ABS (anti-lock braking system) control/
malfunction
25 Low state of charge or malfunction
12 Brake system malfunction 26 Power supply malfunction
13 Diesel particulate filter malfunction 27 Service date due
14 Diesel particulate filter, automatic regeneration 28 Leading axle raised
W54.30-A066-08
29 Trailing axle raised 40 Sensed fifth wheel coupling locked
30 Starting-off aid switched on 41 Sensed fifth wheel coupling malfunction
31 Steered trailing axle centered 42 Power take-off switched on
32 Trailing axle steering angle difference 43 Frequent-stop brake switched on
33 Cargo liftgate open 44 Permanent brake malfunction
34 Tire pressure monitor warning message 45 ABS equipment
35 Tire pressure monitor 46 Trailer/semitrailer ABS malfunction
36 Oil level too low (hydraulic power steering) 47 Trailer/semitrailer brake system malfunction
37 (Yellow) auxiliary steering/power steering 48 Brake wear limit exceeded
38 (Red) power steering malfunction 49 Trailer/semitrailer ESP® control intervention
39 Sensed fifth wheel coupling not locked
Instrument cluster
14 Actros, Antos and Arocs | Towing and recovery
General

Instrument cluster (Actros)
1 Warning/indicator lamps in the
speedometer
2 Direction indicator lamp
3 Warning/indicator lamps in the
tachometer
4 Warning/indicator lamps in the
AdBlue®gauge
5 Warning/indicator lamps
below the multifunction display
W54.30-A063-76
W54.30-A065-09
Indicator lamps
Actros, Antos and Arocs | Towing and recovery 15
General

1 Engine diagnosis malfunction 15 Main beam switched on
2 Cab lock not locked 16 Permanent brake switched on
3 Level control outside driving level 17 Parking brake applied
4 Differential lock switched on 18 Side lights switched on
5 Braking request at high engine speed 19 Driver airbag
6 Hill holder engaged 20 Driver seat belt reminder
7 Active Brake Assist 2 switched off 21 Emissions-relevant malfunction of BlueTEC®
exhaust gas aftertreatment or AdBlue® supply
low
8 Stability Control Assist control/malfunction 22 Oil pressure low (engine)
9 Stability Control Assist switched off 23 Oil level too low (engine)
10 ASR (Acceleration Skid Control) switched off/
control/malfunction
24 Coolant level too low
11 ABS (anti-lock braking system) control/
malfunction
25 State of charge low or malfunction
12 Brake system malfunction 26 Power supply malfunction
13 Diesel particulate filter malfunction 27 Service date due
14 Diesel particulate filter, automatic regeneration 28 Leading axle raised
W54.30-A066-08
29 Trailing axle raised 40 Sensed fifth wheel coupling locked
30 Starting-off aid switched on 41 Sensed fifth wheel coupling malfunction
31 Steered trailing axle centered 42 Power take-off switched on
32 Trailing axle steering angle difference 43 Frequent-stop brake switched on
33 Cargo liftgate open 44 Permanent brake malfunction
34 Tire pressure monitor warning message 45 ABS equipment
35 Tire pressure monitor 46 Trailer/semitrailer ABS malfunction
36 Oil level too low (hydraulic power steering) 47 Trailer/semitrailer brake system malfunction
37 (Yellow) auxiliary steering/power steering 48 Brake wear limit exceeded
38 (Red) power steering malfunction 49 Trailer/semitrailer ESP® control intervention
39 Sensed fifth wheel coupling not locked
Indicator lamps
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General

General notes
When you switch the electronic ignition lock to position
1, the safety systems are activated automatically.
• Switch electronic ignition lock to position 1.
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Switching ASR (acceleration skid control) off/on
ASR switch (Actros)
W54.25-A068-71
• Press ASR OFF button. If TC indicator lamp in instrument cluster lights up,
ASR is switched off.
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Switching Stability Control Assist off/on
Stability Control Assist switch (Actros)
W54.25-A069-71
• Press Stability Control Assist OFF button. If Stability Control Assist OFF indicator lamp in
instrument cluster lights up, Stability Control Assist
and ESP® are switched off.
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Switching ABA (Active Brake Assist) on/off
Safety systems
Actros, Antos and Arocs | Towing and recovery 17
General

Active Brake Assist Switch (Actros)
W54.25-A072-71
•Switching off: Press up on Active Brake Assist
OFF button.
If Active Brake Assist OFF indicator lamp in
instrument cluster lights up, ABA is switched off.
•Switching on: Press up on Active Brake Assist
OFF button for around 1 second.
If Active Brake Assist OFF indicator lamp in
instrument cluster goes out, ABA is switched on.
Safety systems
18 Actros, Antos and Arocs | Towing and recovery
General