MicroGEM Corporation
36 west 44th Street
Suite 711
New York, NY 10036
www.microgem.net
Technical Support Center
Phone: 201-244-4212
Support by phone available Monday- Friday 8AM to 5PM Eastern Standard Time
Product Registration Online at www.microgem.net
Spanish user guide available online
Product Return: Please note that this unit should not be returned to the
retailer in the event of a defective unit. Please contact technical support
during the hours listed above.
*Attention: This unit cannot be returned for cash or store credit if
purchased using a government coupon. Defective units can be repaired or
exchanged. For more information regarding this unit and the governmental
coupon program, please log on to http://www.ntiadtv.gov/
Manual text, photos & layout by M.J.N.
Limited Warranty and Service
In order to register your MicroGEM product for warranty, please complete and submit
the warranty registration information. The product enclosed herein is warranted to be
free of manufacturing defects and workmanship for a period of one year from the date
of purchase. In the event of a defect in material or workmanship during the warranty
period, at our discretion, we will refurbish, repair or replace the defective product when
the defective product is returned by Purchaser. Any product returned to Company with
no fault found, will be returned to the Purchaser at Purchaser’s expense. The limited
warranty will be considered void if the unit is tampered with, improperly serviced, the
security seal is removed, or the unit is subject to misuse, negligence or accidental dam-
age. THIS WARRANTY IS LIMITED TO SERVICING OR REPLACEMENT OF
THE PRODUCT ONLYAND SHALL NOT COVERANY OTHER DAMAGES. IN
NO EVENT SHALLTHE COMPANY BE LIABLE FOR ANY LOSS OF PROFIT OR
ANY OTHER COMMERCIAL DAMAGE, INCLUDING BUT NOT LIMITED TO
SPECIAL, INCIDENTAL, CONSEQUENTIALAND OTHER DAMAGES. THERE
ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE
FACE HEREOF.
OBLIGATION OF PURCHASER: The original purchase receipt from an authorized
dealer must be retained as proof of purchase and a legible copy must be sent along with
the RMA Form provided to the Return Merchandise Center to obtain a Return Merchan-
dise Authorization (RMA) number before warranty service will be rendered. In order to
obtain warranty service, the product must be returned to Company with an RMA number
and detailed description of the problem and be properly packaged and insured against
shipping damage. Any packages received without this RMAnumber will be refused. Any
shipping damage resulting from improper packaging shall be the responsibility of the
Purchaser.
The refurbished, repaired or replaced product will be retuned to Purchaser, freight pre-
paid via UPS Ground only, within 30 days from the date the returned product is received
by the Return Merchandise Center.
Any cost, including shipping, customs or tariff costs to and from Purchasers outside the
continental U.S.A., is the sole responsibility of the Purchaser.
