Midco SmartHOME User manual

Professionally Monitored Service:
User Guide
• Touchscreen
• Key Fob Keychain Remote
• Web Access
• Device Access for iOS and AndroidTM
Midco SmartHOME™
Home Automation | Home Security | Energy Management

User Guide
Midco SmartHOMETM delivers a whole new level of security for the
things that matter most in your life. Whether you’re home or away,
at your desk or on the go, our interactive home security system
makes it simple to monitor your property, keep your loved ones
safe, and stay connected to home and family from anywhere.
This user guide can help you learn how to use the features of your
new system. For additional details, please refer to the Subscriber
Portal user guide located at MidcoSmartHOME.com.

Contents
System Status Icons .................................................................................. 1
System & Zone Trouble Header ............................................................... 1
Touchscreen................................................................................................2
Security Status Header.................................................................................. 2
Arm...................................................................................................................... 3
Disarm................................................................................................................. 3
Emergency ........................................................................................................ 3
Settings .............................................................................................................. 4
Home Management ........................................................................................ 4
Information, Media and Entertainment..................................................... 6
Key Fob Keychain Remote ...................................................................... 9
Checking System Status ................................................................................... 9
Arming the System ......................................................................................... 9
Web Access ...............................................................................................11
Signing In...........................................................................................................11
Main Tab .............................................................................................................11
Security .............................................................................................................12
History ...............................................................................................................13
Cameras.............................................................................................................14
Rules (Alerts, Automations and Schedules)...........................................15
Manage Touchscreen Apps..........................................................................16
Thermostat.......................................................................................................18
Lights .................................................................................................................18
Device Access for iOS and Android ......................................................19
Security ............................................................................................................20
Cameras.............................................................................................................21
History ...............................................................................................................21
Thermostat......................................................................................................22
Lights ................................................................................................................22
Security Monitoring................................................................................ 23
How to Test Your System ............................................................................24
Terms and Conditions ............................................................................ 25
Important Information ........................................................................... 27

1
System Status Icons
The various user interfaces include the following icons that provide an at-a-glance overview of the
status of your system.
The Security status of your security system is displayed in the large Security Status header.
System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right hand of the Subscriber Portal and
Touchscreen. It only displays when there is a connectivity or power problem with the Touchscreen
(power, broadband, etc.). It also displays when a sensor is inoperable (such as due to a battery
failure) or is being tampered.
This is the Security Status header when the status
is “Armed”.
This is the Security Status header when the status is
“Disarmed”.
When you arm the system, an exit delay period
begins. The System Status Header indicates the
number of seconds before the system is armed.
You must exit the premises and secure the entry/
exit door before the exit delay period ends.
Critical Sensor Failure
No Connectivity Power Failure
Multiple Troubles
You must exit the premises and secure the entry/
exit door before the exit delay period ends. When
someone enters an armed premises, an entry delay
period starts (generally, around 30 seconds long).
When a System & Zone header is displayed, click it to display more information.

2
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Touchscreen
Home Screen
The Home screen is the main display that provides quick access to all
Touchscreen features. In addition to the descriptive icons that make
it easy to navigate, this screen provides a visible and audible alert if a
sensor is triggered when the system is armed or if an environmental
sensor, such as a smoke detector, is activated.
Press the button on the Touchscreen at anytime to return to
the Home screen.
Security Status Header
The Security Status header displays in the upper left hand of the
Touchscreen. It displays whether the system is armed or disarmed.
During an alarm, the Security Status header changes to show an
Alarm state.
Displayed events that prevent arming replace the Security Status
Header altogether.
The interactive Touchscreen acts as the control center that enables you to operate your security system
and interact with your home at the touch of a button. Use it to arm and disarm your system, view live
video from cameras placed in your home and view real-time web content all from the full-color display.
The following section provides an overview of your Touchscreen and oers quick tips on how to use the
various features.

3
Arm
1. Touch the Disarmed - Press to Arm button on the Home Screen.
2. Select Arm Stay to arm the sensors on your doors and windows
only with a 30-second exit delay, or Arm Night with no delay.
Or select Arm Away to arm all sensors including the motion
detectors.
3. Press the Turn Zone O button for any security zones that you
want to bypass.
4. Follow prompt to enter code to Turn Zone O.
5. Enter your 4-digit security code to arm the system.
Note: The Touchscreen generates short, audible alerts while
arming, indicating 60 seconds for exit. Audible alerts last for 30
seconds for entry.
Disarm
1. Touch the Armed Away - Press to Disarm button on the Home
Screen.
2. Enter your 4-digit security code to disarm the system.
Emergency
Sends an immediate alarm to the central monitoring station,
indicating an emergency of a specific type — medical, fire or police.
1. Touch on the bottom of the Touchscreen to display the
individual emergency buttons.
2. Press the applicable button to alert the proper authorities.
3. Note: Enter your 4-digit security code to cancel the alarm.
Note: Pressing the police button will sound a silent panic. Pressing
the screen a second time will sound an audible alarm.
Touchscreen

4
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Settings
Displays a list of settings options to customize your Touchscreen.
Categories include:
1. Touchscreen – Clean screen, screensaver, sound and button
configurations, etc.
2. Security – Manage keypad codes, default arming app
configuration, alarm test.
3. Sensors & Zones – Change zone order, etc.
4. Home Devices – Add, edit and delete devices that control
cameras, key fobs and more.
5. Apps – Add, remove and reorder apps.
6. Advanced Settings – Account information, security secret word,
connectivity and Touchscreen reboot features.
7. About – Detailed Touchscreen information.
Home Management
View live video from in-home cameras.
Cameras
View live video from cameras installed on your system.
1. Touch the Cameras app.
2. Touch the camera image to view live video from that camera.
If only one camera is connected to the system, live video will
automatically appear. Multiple cameras will display thumbnails.
Lights
Adjust settings for lights throughout your home.
1. Touch the Lights app to display a list of the lighting modules
installed in your home, as well as the current setting of each.
2. Change the current setting with the power switch.
3. For lamps equipped with a dimmer function, use the slider bar to
adjust the brightness level.
Touchscreen

5
Thermostats
Adjust settings for thermostats installed throughout your home.
1. Touch the Thermostats app.
2. Change mode to O, Cool or Heat.
3. When in Cool or Heat Mode, use the arrows to adjust.
4. Turn Hold on to maintain the mode and ignore any other
Touchscreen
Managing Door Locks
Your system supports a maximum of 4 Kwikset Deadbolt Door Locks.
The current state of your door locks is displayed on the Home screen.
In the Subscriber Portal, you can lock and unlock your Kwikset by
clicking on the Door Locks
Using the TouchScreen
19
Content Area
The Content area contains the interactiv e functionality of your TouchScreen. The TouchScreen apps are
displayed here. When you use or modify an app, th is is where the menus and tools are displayed.
Home S creen
The Home screen is the default interface when you access the TouchScreen. Return to this screen at any
time by pressing the Home button.
The TouchScreen provides additional apps when cameras, lighting devices, and thermostats are added
to the system.
The Home screen d isplays amaximum of 10 TouchScreen apps at atime. They are like the apps installed
on asmart phone. If you have more than 10 apps installed on the TouchScreen, the additional apps are
displayed on additional screens.
The screen buttons under the apps denotes the number of screens the TouchScreen is currently
employ ing to accommodate all the installed apps. In Available App Screens,the presence of the two
indicators mean the TouchScreen has two screens to accommodate its installed apps.
Figure 3: Availa ble App Screens
You should think of the multip le screens as residing next to each other in aline. The in dicator represents
the screen currently displayed.
To access another screen of TouchScreen apps:
1. Swip e your fin ger across the TouchScreen from right to left. The screen is dragged over to rev eal
the next screen to the right.
2. To return to apreviously viewed screen, sweep your finger over the screen fro m left to right.
icon.
You can create rules that lock and unlock doors based on events and
on schedules. For example:
• You can create a rule that will lock your door at certain times of
the day/night. So, your doors can automatically lock at 10 p.m.
and 9 a.m.
Rules for locking and unlocking the door have the following
limitations:
• You cannot create an Event rule to lock a door based on the
mode changing to Home.
• You cannot create an Event rule that changes the mode to Home
whenever the door becomes Locked.
• You cannot create an Event rule to unlock a door based on the
mode changing to Night, Away, or Vacation.
• You cannot create an Event that changes the mode to Night,
Away, or Vacation when the door becomes Unlocked.

6
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Information, Media and Entertainment
Quick-glance, customizable information.
Clock
Touch the clock app icon to display the time.
1. Touch the Clock app.
2. Touch to add seconds to the digital time display.
3. Touch to change to an analog clock.
TuneIn Radio
Listen to the world’s radio with music, news, talk and comedy
streaming from every continent.
1. Touch the TuneIn Radio app.
2. Browse from the menu to select station.
Touchscreen

7
Weather
View 4 day forecast and weather radar.
1. Touch the Weather app.
2. Touch drop down scroll arrow.
Life360
Keeping your family safe and in sync.
1. Touch the Life360 app.
2. Touch to log into your account or create a new account.
Touchscreen

8
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Touchscreen

9
The wireless key fob gives you additional access to your system,
enabling you to:
• Check the current system status (armed, disarmed, or “not
ready”).
• Arm the system in Arm Away mode or Arm Stay mode.
• Disarm the system before entering the premises.
• Send an audible Panic alarm for police assistance.
Checking System Status
1. Tap and hold Disarm for 1.5 seconds to show the LED light that will
verify the current status of security system.
2. The LED flashes amber once to indicate it has communicated with the
system then:
• Solid green for three seconds indicates system is disarmed.
• Solid red for three seconds indicates system is armed.
• Solid amber for three seconds indicates system is not ready to be
armed (open zone, trouble).
Arming the System
From the key fob, you can arm your system in Arm Away mode or Arm
Stay (Arm Night mode must be performed from the Touchscreen or
Subscriber Portal).
Arm Away
1. Press and hold Arm for 1.5 seconds to activate the Arm Away function.
• One red flash indicates key fob has contacted the system, then
displays solid red for three seconds to indicate beginning of exit
delay.
• LED will flash amber seven times when the door/window is open
or when the sensor is faulted.
Arm Stay
1. Double tap and hold Arm for 1.5 seconds to activate the Arm Stay
function.
• One amber flash indicates that the key fob is communicating with
touchpad.
• Solid red for three seconds indicates the Arm Stay function is
activated with no exit delay.
• LED will flash amber seven times when door/window is open or
when the sensor is faulted.
Key Fob Keychain Remote

10
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Disarming the System
1. Press and hold Disarm for 1.5 seconds to disarm the system.
• One green flash indicates that the key fob is communicating
with touchpad.
• Solid green for three seconds indicates system is disarmed
Panic Button Function
Will send immediate alarm to Central Monitoring for Emergency
dispatch.
1. Press and hold the Panic button for 2.25 seconds to send an
immediate alarm
to Central Monitoring for police assistance.
• The touchpad will initiate an audible siren.
• LED flashes red once to show the key fob has contacted the
system, then flashes red seven times.
Key Fob Keychain Remote

11
Signing In
You will need to sign in each time you access the website.
1. Go to MidcoSmartHOME.com.
2. Enter your username and password.
3. Click Sign In.
Main Tab
The Main tab provides a snapshot overview of your entire system.
From this page, you can view general status information about your
home and security system, and access various tabs to change system
settings.
Access your interactive home security system through your personal, secure web page. Check the status
of your home, arm and disarm your system, see live video of your home, view video clips and pictures,
change settings and much more from anywhere you have Internet access.
2
3
Web Access

12
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Security
Indicates the overall status of your security system.
To arm a disarmed system:
1. Click the Security Status header when it is in the Disarmed state.
Or select Security > Arm on the toolbar.
2. If any security zones are currently faulted, preventing the system
from being armed, you must click the Turn Zone O button for
that zone before arming the system.
3. Select the Arming Mode.
• Arm Away — Everyone is leaving the house.
• Arm Stay — There are still people in the premises.
• Arm Night — Everyone is going to bed. This mode works
the same as Arm Stay except that there is no Entry Delay
period. If an entry/exit zone is opened, an alarm sounds
immediately.
4. Enter your 4-digit security code.
5. Click Arm Now.
To disarm the system:
1. Click the Security Status header when it is in the Armed state.
Or select Security > Disarm on the toolbar.
2. Enter your 4-digit security code, and click Disarm.
To manage other security settings, click Security on the toolbar.
Managing Keypad Codes
Keypad codes are used to arm or disarm the system. Multiple keypad
codes can be assigned to track who enters and leaves the premises.
To manage keypad access codes, select Security > Keypad Codes
on the toolbar and add a new access code or modify current access
codes.
1
1
2
2
3
4
5
Web Access

13
Zone Activity
The current state of all security devices connected to your system
appears here. Click the device number to see the recent history.
1. Click the clock icon next to the sensor name to see the recent
history.
2. Click Manage Zones to edit zone names and to turn zones o.
History
View recent security device activity, alarm events and more.
1. Use the scroll bar to view all of the 30 most recent events.
2. Click View History or click the History Tab to view all events or to
sort by date and event type.
1
2
1
2
Web Access

14
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
Cameras
Displays live video and enables you to capture manual pictures or
video clips from cameras installed in your home.
Viewing & Capturing Live Video and Snapshots
To view live video from the cameras attached to your system and
take snapshots or videos, click Cameras > Live Video on the toolbar.
One of the cameras is displayed as live video. The other camera
views (not live video) are arrayed over it.
1. Click an image above the video to view live video from each
camera.
2. To take a snapshot with the currently selected camera, click
Take Picture.
3. To take a video clip (about 15 seconds) with the currently selected
camera, click Take Video Clip.
4. To delete snapshots or video clips, select one or more check boxes,
and click the trash can.
Viewing Captured Pictures and Video Clips
To view captured images:
1. Select Cameras > Saved Pictures and Videos on the toolbar.
The displayed screen lists the pictures and video clips captured
manually and automatically (during alarm events).
2. Click on an image to view the captured images
3. Images that were captured automatically during an alarm, have an
ALARM button and display the security zone that cause the im-
ages to be taken.
4. Images that were captured manually have a camera icon.
5. To delete an image or video, select the check box for each cap-
tured image or video and click the trash can.
1
23
4
2
5
Web Access

15
Rules (Alerts, Automations and Schedules)
The Rules are flexible methods for generating a variety of system
actions (such as sending an email alert) whenever something else
happens under specific circumstances.
To manage rules, click the Rules Tab. Rules setup and Contact for
Rules will be displayed.
To add a rule, click Rule Setup and then Add Rule to determine which
type of rule you’d like to configure:
• Schedule - Actions occur regularly on specified times, dates,
and date ranges without regard to an additional event.
• Event - Actions occur when a specified event occurs at a
security zone (door, window, motion detector, smoke alarm,
etc.).
• Non-event - Actions occur when an expected event does
not occur at a security zone. For example, send an SMS
notification if the front door does not open between 3:30pm
and 5pm on Monday through Friday when the kids are
expected home.
To set a Schedule:
1. Determine the Start Time for your Schedule. Check the box if you
would like to add an End Time. Determine if you want the Schedule
to repeat during the set times and then click the applicable Days.
2. Determine the action the rule will take. Depending on the action,
you may have additional items to select.
3. Select the arming mode the rule applies.
4. Describe the rule.
5. Click Save.
To add a Contact:
1. Select Contacts for Rules on Rules Tab. This allows you to add
people you want to receive system alerts from the rules.
1
2
3
4 5
Web Access

16
Images displayed in this user guide may vary slightly from what you see on your Midco SmartHOME system.
To set an Event rule:
1. Select a specific security zone that will trigger the action, or select
the entire system.
2. Determine what happens at the security zone or the security
system to trigger the action.
3. Select the action the rule will take. Depending on the action, you
may have additional items to select.
4. Determine the time range and days of the week when the rule
is applicable. You can select Any Time to have the rule apply
whenever the selected event occurs.
5. Select the arming mode the rule applies.
6. Describe the rule.
7. Click Save.
To set a Non-Event rule:
1. Select a specific security zone to monitor.
2. Determine the event that fails to occur during the specified time
range.
3. Determine the time/day range when the rule is applicable.
4. Select the action the rule will take if the specified conditions are
met. Depending on the action, you may have additional items
to select.
5. Select the arming mode the rule applies.
6. Describe the rule.
7. Click Save.
Manage Touchscreen Apps
You can manage what Touchscreen apps are displayed on your
Touchscreen, configure them, and determine how they are displayed
from the Subscriber Portal only.
Click Apps on the toolbar.
The apps at the top of the screen are those available to be added to
the Touchscreen. The apps displayed in the Touchscreen image are
those apps currently displayed on the Touchscreen. The apps are
positioned in the image just as they are on the actual Touchscreen.
1
1
2
2
3
3
4
4
5
5
6
6
7
7
Web Access

17
Adding Touchscreen Apps
1. Click on the Touchscreen app you want to add from the top
menu bar.
2. Click Add App. The Subscriber Portal pushes the app to the
Touchscreen. An “updating” message is displayed while the app
is being added.
3. Once you’ve added more than 10 apps, you must manage
apps from your Touchscreen.
Editing Touchscreen Apps
Several Touchscreen apps have the capability to be personalized.
1. From the Manage Apps screen, hover your cursor over the app you
want to edit. A label is displayed over the app.
2. Click Edit.
3. Each app will have a dierent edit menu.
Deleting Touchscreen Apps
1. From the Manage Apps screen, hover your cursor over the app you
want to delete. A label is displayed over the app.
2. Click Delete.
3. Click Delete App in the displayed confirmation dialog box.
Repositioning Touchscreen Apps
You can change the order in which Touchscreen apps are displayed
on the Touchscreen. All apps, except the Security, Settings, and
Cameras apps, can be moved to the preferred location on the
Touchscreen.
1. Click Reposition Apps to re-arrange the apps.
2. Drag and drop the apps to the preferred location on the
Touchscreen.
3. When all the apps are repositioned to your satisfaction,
click Update.
1
2
2
1
2
Web Access