Miele PWM509 User manual

Operating and installation instructions
Commercial washing machine
PWM509
PWM511
To avoid the risk of accidents or damage to the
machine, it is essential to read these instruc-
tions before it is installed and used for the first
time.
en-GB
M.-Nr. 12 071 990

Caring for the environment
2
Disposal of the packing material
The packaging is designed to protect against transportation damage.
The packaging materials used are selected from materials which are
environmentally friendly for disposal and should be recycled.
Recycling the packaging reduces the use of raw materials in the man-
ufacturing process and also reduces the amount of waste in landfill
sites. Your dealer will take the packaging materials away.
Disposing of your old machine
Old electrical and electronic appliances often contain valuable materi-
als. However, they also contain harmful substances which were es-
sential for their correct functioning and safety. These could be haz-
ardous to human health and to the environment if disposed of with
household waste or if handled incorrectly. Please do not, therefore,
dispose of your old machine with household waste.
Please dispose of it at your local community waste collection/recyc-
ling centre for electrical and electronic appliances. Consult your
dealer if necessary.
Please ensure that your old machine poses no risk to children while
being stored for disposal.
Energy saving tips
Energy and water
consumption
- To get the most out of your machine, load the maximum dry load
size for the wash programme you are using.
Energy and water consumption is most efficient when a full load is
washed.
Detergent - Do not exceed the amounts of detergent recommended by the
manufacturer on the packaging.
- Reduce the amount of detergent for smaller load sizes.
When drying with
a tumble dryer
Select the highest possible spin speed for the wash programme to
save energy in the subsequent tumble dryer cycle.

Contents
3
Caring for the environment ............................................................................................ 2
Warning and Safety instructions.................................................................................... 7
Appropriate use................................................................................................................. 8
Foreseeable misuse........................................................................................................... 10
Technical safety................................................................................................................. 11
Correct use........................................................................................................................ 13
Chlorine and component damage..................................................................................... 15
Anti-chlorine treatment.................................................................................................. 15
Accessories....................................................................................................................... 16
Disposing of your old machine...................................................................................... 16
Description of the machine ............................................................................................ 17
Description of the machine ............................................................................................... 17
Using the machine........................................................................................................... 18
Control panel..................................................................................................................... 18
Sensor controls and touch display with sensor controls .................................................. 19
Main menu......................................................................................................................... 19
Examples of how to operate the appliance....................................................................... 19
Preparing for use............................................................................................................. 22
Emptying pockets ............................................................................................................. 22
Sorting laundry .................................................................................................................. 22
Pre-treating stains ............................................................................................................. 22
General tips ....................................................................................................................... 22
Loading and switching on the washing machine ......................................................... 24
Loading the washing machine........................................................................................... 24
Preparing for use............................................................................................................. 26
4. Selecting programme settings................................................................................... 27
Washing with dispenser compartment.......................................................................... 28
Adding detergent using the detergent drawer................................................................... 28
Adding fabric conditioner or liquid starch separately........................................................ 28
Adding starch separately................................................................................................... 28
Dyes, dye removers and descalers ................................................................................... 29
Detergent dispensing ........................................................................................................ 30
Detergent dispensing .................................................................................................... 30
Detergent dispensing quantity ...................................................................................... 30
Water hardness levels ................................................................................................... 30
6. Starting the programme – the end of the programme ............................................. 31
Timer................................................................................................................................. 32
Problem solving guide .................................................................................................... 33
Customer Service Department.......................................................................................... 34
Problem solving guide .................................................................................................... 35
Problem solving guide....................................................................................................... 35
The wash programme does not start ................................................................................ 35
Programme cancellation and fault message ..................................................................... 36
A fault message appears in the display ............................................................................ 37

Contents
4
An unsatisfactory wash result ........................................................................................... 38
General problems with the washing machine ................................................................... 39
The door will not open....................................................................................................... 40
Opening the door in the event of a blocked drain outlet and/or power cut ...................... 40
Cleaning and care ........................................................................................................... 43
Build-up of rust.................................................................................................................. 43
Cleaning the detergent drawer, detergent compartments and siphons............................ 44
Cleaning the water inlet filters ........................................................................................... 45
Installation........................................................................................................................ 47
Installing the washing machine ......................................................................................... 47
Securing the machine........................................................................................................ 47
General operating conditions ............................................................................................ 47
For easy maintenance ....................................................................................................... 48
PWM509........................................................................................................................... 48
PWM511........................................................................................................................... 49
Installing the washing machine ......................................................................................... 50
Installation on a plinth ....................................................................................................... 50
Transit bars........................................................................................................................ 51
Levelling ............................................................................................................................ 53
Water connection .............................................................................................................. 54
Cold water connection ................................................................................................. 54
Switching to cold water operation................................................................................. 54
Hot water connection.................................................................................................... 54
Switching to hot water operation .................................................................................. 55
Hot water connection.................................................................................................... 55
Drainage ............................................................................................................................ 56
Drain valve..................................................................................................................... 56
Drain pump.................................................................................................................... 56
Drainage options ........................................................................................................... 56
Special regulations for Austria ...................................................................................... 56
Electrical connection......................................................................................................... 56
Reference to external appliances...................................................................................... 57
Extras................................................................................................................................ 58
Pre-rinse...................................................................................................................... 58
Pre-wash..................................................................................................................... 58
Soak ............................................................................................................................ 58
Wasser plus................................................................................................................. 58
Intensive....................................................................................................................... 58
Rinse plus................................................................................................................... 58
Add agent.................................................................................................................... 58
Rinse hold................................................................................................................... 58
Special features in the programme sequence.............................................................. 59
Spinning ............................................................................................................................ 59
Omitting the final spin (Rinse hold)................................................................................ 59
Anti-crease .................................................................................................................... 59
Changing the programme sequence ............................................................................. 60
Changing a programme..................................................................................................... 60
Altering the wash programme ....................................................................................... 60

Contents
5
Cancelling a programme ................................................................................................... 60
Switching on the washing machine after an interruption to the power supply ................. 60
Adding or removing laundry.............................................................................................. 61
Supervisor level ............................................................................................................... 62
Code-based access .......................................................................................................... 62
Opening the Supervisor level ............................................................................................ 62
Changing the code............................................................................................................ 62
Closing the settings menu................................................................................................. 62
Operation/display .............................................................................................................. 63
Language....................................................................................................................... 63
Language menu............................................................................................................. 63
Set languages................................................................................................................ 63
Display brightness......................................................................................................... 63
Time............................................................................................................................... 64
Date ............................................................................................................................... 64
Volume........................................................................................................................... 64
Visibility parameters ...................................................................................................... 64
Sorting Extras................................................................................................................ 64
Appliance off status....................................................................................................... 64
Delay start ..................................................................................................................... 65
Memory ......................................................................................................................... 65
Temperature unit............................................................................................................ 65
Weight unit .................................................................................................................... 65
PIN code........................................................................................................................ 65
WiFi................................................................................................................................ 65
Connector box............................................................................................................... 66
Programme selection ........................................................................................................ 67
Controls......................................................................................................................... 67
Programme packages ................................................................................................... 68
Sort programmes .......................................................................................................... 68
Prog. colour allocation .................................................................................................. 68
Expert code................................................................................................................... 68
Process technology........................................................................................................... 69
Anti-crease .................................................................................................................... 69
Service interval.............................................................................................................. 69
Water intake .................................................................................................................. 70
Legal information........................................................................................................... 70
Technical data.................................................................................................................. 71
PWM509/511 machine data............................................................................................. 71
Electrical connection .................................................................................................... 71
PWM509 installation dimensions ................................................................................. 71
PWM511 installation dimensions ................................................................................. 71
Weight and floor load .................................................................................................... 71
Emissions data .............................................................................................................. 71
Product safety ............................................................................................................... 71
WiFi................................................................................................................................ 71
Product safety ................................................................................................................... 72
EU declaration of conformity............................................................................................. 72

Contents
6
WiFi data protection........................................................................................................ 73
Data protection and data security..................................................................................... 73
Factory default settings for network configuration............................................................ 73
Copyrights and licences.................................................................................................... 73

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to per-
sonal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety, installation,
use and maintenance. This prevents both personal injury and dam-
age to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in the
chapter on installing the washing machine as well as the safety in-
structions and warnings.
Miele cannot be held liable for damage caused by non-compliance
with these instructions.
Keep these operating instructions in a safe place and pass them on
to any future owner.
When instructing other people how to use the washing machine,
they must be made aware of these safety and warning instructions.

Warning and Safety instructions
8
Appropriate use
 The washing machine is only suitable for washing fabrics with a
care label stating that they are suitable for machine washing. Any
other applications may be dangerous. The manufacturer cannot be
held liable for damage resulting from incorrect or improper use or op-
eration of the machine.
 This washing machine must be used as described in the operating
instructions and must be checked on a regular basis to make sure it
is functioning correctly. Maintenance must be carried out when ne-
cessary.
 The washing machine is not suitable for outdoor use.
 Do not install your washing machine in a room where temperatures
below freezing may occur. Frozen hoses are at risk of tearing or burst-
ing. The reliability of the electronic module may be impaired at tem-
peratures below freezing point.
 This washing machine is intended only for use in a commercial en-
vironment.
 If the machine is used in a commercial environment it may only be
operated by instructed/trained personnel. If the machine is used in a
publically accessible area, the supervisor must ensure that it can be
operated safely without risk of danger.
 The washing machine must not be used in a non-stationary install-
ation site (e.g. on a ship).
 This washing machine can only be used by people with reduced
physical, sensory or mental capabilities, or lack of experience or
knowledge, if they are supervised whilst using it or have been shown
how to use it in a safe way and understand and recognise the con-
sequences of incorrect operation.
 Children under the age of 8 must not be allowed near the washing
machine unless they are constantly supervised.
 Children over the age of 8 may only use the washing machine
without supervision if its operation has been clearly explained to them
and they are able to use it safely. Children must be able to under-
stand and recognise the possible dangers caused by incorrect opera-
tion.
 Children may not carry out cleaning or maintenance on the wash-
ing machine unsupervised.
 Always supervise any children in the vicinity of the washing ma-
chine. Never allow children to play with the washing machine.

Warning and Safety instructions
9
 Disinfection programmes must not be interrupted, as this can have
a limiting effect on the disinfection result. It is the operator's respons-
ibility to ensure that the standard of disinfection in thermal as well as
chemo thermal procedures is maintained by carrying out suitable val-
idation tests.

Warning and Safety instructions
10
Foreseeable misuse
 Never use solvent based cleaning agents, e.g. those containing
benzene, in this washing machine. Doing so may result in damage to
component parts and create toxic steam and fumes. Risk of fire and
explosion!
 When washing with high temperatures, remember that the porthole
glass becomes hot. Do not let children touch it during a wash pro-
gramme.
Danger of burning!
 Close the drum door after each wash cycle. This is to avoid the risk
of children trying to climb into the washing machine or hide things it,
and animals getting into the drum.
 Do not damage, remove or bypass the safety components or con-
trol elements of this washing machine.
 Machines with a damaged control panel, wires or cables must not
be used until they have been repaired.
 Water used for washing in this machine is suds solution and not
drinking water! It must be discharged into a proper drainage system.
 Always make sure that the drum is stationary before reaching in to
remove laundry. Reaching into a moving drum is extremely danger-
ous. Danger of injury.
 Be careful not to put your hands in the gap between door and
frame when closing the drum door.
Warning! The drum door is locked automatically as soon as the ma-
chine starts.
 It is particularly important to observe manufacturer's instructions
when using a combination of cleaning agents and special application
products. Products must only be used for applications approved by
the manufacturer to avoid any material damage or the occurrence of
strong chemical reactions.

Warning and Safety instructions
11
Technical safety
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged washing machine.
 The electrical safety of this washing machine can only be guaran-
teed when correctly earthed. It is most important that this basic
safety requirement is regularly tested, and where there is any doubt
the on-site wiring system should be inspected by a qualified electri-
cian. Miele cannot be held liable for the consequences of an inad-
equate earthing system (e.g. electric shock).
 Unauthorised repairs could result in unforeseen dangers for the
user, for which the manufacturer cannot accept liability. Repairs
should only be undertaken by a Miele approved service technician,
otherwise any subsequent damage will not be covered by the guaran-
tee.
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 In the event of a fault or maintenance, the washing machine must
be disconnected from the power supply. The washing machine is only
electrically disconnected from the power supply, if
- the plug has been disconnected from the socket, or
- the mains fuse has been disconnected, or
- the on-site screw-in fuse has been completely unscrewed.
See “Installation and connection - Electrical connection”.
 The washing machine may only be connected to the water connec-
tion using the new set of hoses supplied with the machine. Old sets
of hoses must not be re-used. Check the sets of hoses regularly for
signs of wear. Change the sets of hoses in good time to avoid the risk
of leaks and subsequent damage.
 The cause of any leaks must be dealt with before the washing ma-
chine is restarted. Disconnect the washing machine immediately if
any water leaks out.
 Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety standards of the appliance
when Miele spare parts are used.
 All relevant national provisions and regulations (DGUV in Germany)
relating to accident insurance are applicable to this machine. It is re-
commended to carry out testing in accordance with the regulatory
framework described in DGUV100-500 /Chapter 2.6/ Section 4. The
test book required for the documentation is available from Miele.
 Please observe the instructions in “Installation and connection”
and “Technical data”.

Warning and Safety instructions
12
 The plug for the washing machine must always be kept accessible
so that the machine can be easily disconnected from the power sup-
ply.
 For hard-wired machines, an all-pole means of deactivation must
be provided on site.
 If the machine is to be hard-wired, there must be a means of dis-
connecting all poles from the power supply. The mains switch must
be close to the washing machine and be clearly identifiable, un-
hindered and easily accessible at all times.

Warning and Safety instructions
13
Correct use
 The max. dry laundry weight for PWM509 is 9.0kg. The max. dry
laundry weight for PWM511 is 11.0kg.
The maximum recommended load sizes for individual programmes
are given in the “Programme chart”.
 Before using the washing machine for the first time, check that the
transport safety devices have been removed (see “Installation – Re-
moving the Transport safety devices”). During spinning, transport
safety devices which are still in place may result in damage to both
the washing machine and adjacent furniture or machines.
 Never try to open the drum door of the washing machine using
force. The door can only be opened when a corresponding message
appears in the display.
 Do not push the suspended drum unit while the machine is run-
ning.
 When closing the door there is a danger of crushing and shearing
between the door frame and the drum opening and also at the
hinges.
Caution: the drum door locks automatically when the machine is star-
ted.
 Close the stopcock if the machine is to be left for any length of
time (e.g. while on holiday), especially if there is no floor drain (gully)
in the immediate vicinity.
 Take care to ensure that foreign objects (e.g. nails, pins, coins, pa-
per clips) do not find their way into the machine with the laundry. For-
eign objects may damage components of the machine (e.g. suds
container, drum). Damaged components can damage the laundry.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use proprietary non-corrosive descaling agents and strictly
observe the instructions on the packaging. Special descaling agent is
available from Miele. Strictly observe the instructions for the descal-
ing agent.
 Textiles which have been pre-treated in solvent-based cleaning
agents must be rinsed in clean water before being washed in the ma-
chine. Note that solvent residues may only be discharged into waste
water in compliance with local legislation.
 Never use solvent based cleaning agents, e.g. those containing
benzine in this machine. Doing so may result in damage to compon-
ent parts and create toxic fumes. Risk of fire and explosion!
 Benzine, petrol, paraffin, or any easily flammable liquid must not be
stored or used near the machine. Do not use the machine lid as stor-
age space.
Risk of fire and explosion!

Warning and Safety instructions
14
 Do not store chemicals (liquid detergents, additives) on the ma-
chine lid. They may cause discolouration or lacquer damage. Acci-
dently spilled chemicals should be removed immediately with a wet
cloth from the surface.
 Only use dyes, dye removers and descalers suitable for use in a
washing machine. The manufacturer’s instructions on the packaging
must be observed.
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 Avoid contact of stainless steel surfaces with liquid cleaning and
disinfecting agents which contain chlorine or sodium hypochlorite.
These agents can have a corrosive effect on stainless steel. Aggress-
ive vapours containing chlorine bleach can also be corrosive. Do not
store open containers of these agents near the machine.
 Do not use a pressure washer or hose to clean the washing ma-
chine.

Warning and Safety instructions
15
Chlorine and component damage
 Frequent use of chlorine products increases the risk of damage to
components.
 The use of substances containing chlorine, such as sodium hypo-
chlorite and chlorine bleach in powder form, can however result in
damage of the protective layer of stainless steel and corrosion on
components. Therefore, refrain from using substances containing
chlorine. Use oxygen-based bleaching agents instead.
If, however, chlorine bleaching agents are used, an anti-chlorine treat-
ment must always be carried out. Otherwise, both the washing ma-
chine components and the laundry may suffer persistent and irrepar-
able damage.
Anti-chlorine
treatment
Anti-chlorine treatment must be carried out immediately after chlorine
bleaching agents have been used. Hydrogen peroxide as well as oxy-
gen-based detergents and bleaching agents are suitable for anti-
chlorine treatment. The suds must not be drained in between.
Treatments with thiosulphates can result in gypsum-like deposits par-
ticularly when used in combination with hard water. This gypsum can
build up in the washing machine or cause incrustations on the laun-
dry. Treatment with hydrogen peroxide is recommended over treat-
ment with thiosulphates because hydrogen peroxide neutralises
chlorine.
The exact dispensing quantities and the treatment temperatures re-
quired must be set and tested on site in accordance with the dis-
pensing recommendations of the detergent and additive manufactur-
ers. The laundry must also be tested to check whether it contains any
active chlorine residues.

Warning and Safety instructions
16
Accessories
 Accessory parts may only be fitted when expressly approved by
Miele. If other parts are used, guarantee, performance and product li-
ability claims will be invalidated.
Disposing of your
old machine
 Ensure that the door locks are unusable when disposing of or
scrapping old washing machines. This will prevent the risk of children
playing accidentally locking themselves in and endangering their
lives.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Description of the machine
17
Description of the machine
⑥⑦
⑫
①
②
③
⑬
⑭
⑯
④
⑰
⑤⑧⑨
⑱
⑩
⑪
⑫
⑮
aAccess to drain filter and drain pump or
drain valve
bDrum door
cDoor handle
dDetergent drawer
eDisplay
see “Control panel”
fElectrical connection
gInterface for connector box
hInterface for LAN
iHot water connection
jSocket for external dispensing system
kCold water connection
lTransit bars
mWater drain (for drain valve)
nFour adjustable feet
oDrain hose connection (DP version)

Using the machine
18
Control panel
⑥
①②③④⑤
aLanguage sensor con-
trol
For selecting the current user
language.
The supervisor language is dis-
played again at the end of the
programme.
bBack sensor control
Takes you back one level in the
menu.
cTouch display
dStart/Stop sensor control
For starting the wash pro-
gramme selected and cancel-
ling a programme once it has
started. The programme selec-
ted can be started as soon as
the sensor control starts flash-
ing.
eOptical interface
For the Customer Service De-
partment.
fbutton
For switching the washing ma-
chine on and off. To save en-
ergy, the washing machine
switches off automatically as
standard. It is switched off
15minutes after the end of the
programme/Anti-crease phase,
or after being switched on if no
further selection is made.

Using the machine
19
Sensor controls and touch display with sensor controls
The sensor controls,  and Start/Stop and the sensor controls
in the display respond to finger tip contact. Every touch of a sensor
control is confirmed with an audible keypad tone. You can adjust the
volume of the keypad tone or switch it off (see “Supervisor level”).
The control field with sensor controls and the touch display can be
scratched by pointed or sharp objects, e.g. pens.
Only touch the control field with your fingers.
Main menu
After switching on the washing machine, the main menu will appear in
the display.
You can access all the important sub-menus from the main menu.
Touch the sensor control at any time to return to the main menu.
Values set previously are not saved.
 11:02

Programmes Favourites Supervisor
Help
 Programmes For selecting the wash programme.
Favourites For selecting one of 24Favourite programmes which can be set up
and saved by the supervisor (see “Favourite programmes” under “Su-
pervisor level”).
 Supervisor You can alter the washing machine's electronics to suit changing re-
quirements in the supervisor level (see “Supervisor level”).
Examples of how to operate the appliance
Lists Programme menu (single selection)
 11:02
Whites Minimum iron
Cottons Delicates Woollens
Programmes
You can scroll right or left by swiping your finger across the screen.
To do this, place your finger on the touch display and swipe it in the
direction you want.
The orange scroll bar shows that there are further options to choose
from.

Using the machine
20
Touch a programme name to select the wash programme.
The display will change to the standard menu for that programme.
Extras menu (multiple selection)
 11:02




OK
Pre-wash Rinse plus
Soak Intensive
Extras
Touch one or several Extras to select it/them.
Currently selected Extras are marked orange.
To deselect an Extra, simply touch the Extra again.
Use the OKsensor control to activate all selected Extras.
Setting numerical
values
You can set numerical values in some menus.
OK
12 00
10 58
14 02


11 59
13 01
Time
Enter the numbers by swiping up or down. Place your finger on the
number that you want to change and move your finger in the direction
you want. Use the OKsensor control to accept the set numerical
value.
Tip: A numerical keypad may also appear to adjust the value for
some settings.
OK


12 00
11 59
10 58
13 01
14 02
Time
Briefly touching a number between the two lines will bring up the nu-
merical keypad.
OK
12:00
3
4
21

5 6
7

8
0
9
Time