Miele W 3831 WPS User manual

Operating instructions
for Washing machine
W 3831 WPS
To avoid the risk of accidents
or damage to the machine,
it is essential to read these
instructions before it is installed
and used for the first time. M.-Nr. 06 920 690
en - AU, NZ

Disposal of the packing
material
The transport and protective packing
has been selected from materials which
are environmentally friendly for disposal
and can normally be recycled.
Ensure that any plastic wrappings,
bags, etc. are disposed of safely and
kept out of the reach of babies and
young children. Danger of suffocation.
Rather than just throwing these
materials away, please ensure they are
offered for recycling.
Disposal of your old appliance
or machine
Electrical and electronic appliances /
machines often contain materials
which, if handled or disposed of
incorrectly, could be potentially
hazardous to human health and to the
environment. They are, however,
essential for the correct functioning of
your appliance or machine. Therefore,
please do not dispose of your old
machine or appliance with your
household waste.
Please dispose of it at your local
community waste collection / recycling
centre and ensure that it presents no
danger to children while being stored
for disposal.
It should be unplugged or disconnected
from the mains electricity supply by a
competent person.
The plug must be rendered useless
and the cable cut off directly behind the
appliance or the machine to prevent
misuse.
Caring for the environment
2

Caring for our environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warning and Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Description of the machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Control panel .....................................................10
Before using for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Washing environmentally and economically . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Energy and water consumption ....................................13
Detergent .....................................................13
Degree of soiling................................................13
When drying with a tumble dryer ...................................13
How to wash correctly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Brief instructions ..................................................14
Degree of soiling, Water plus, Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Light ............................................................19
Normal ..........................................................19
Heavy...........................................................19
Water plus .......................................................19
Buzzer ..........................................................19
Spinning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Final spin speed ..................................................20
Rinse and interim spin ...........................................20
To omit the final spin (Rinse hold) ..................................20
To omit rinse and interim spin and the final spin .......................20
Programme chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Programme sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Garment care label symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Contents
3

Changing the programme sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cancelling a programme ............................................26
Interrupting a programme ...........................................26
Altering a programme ..............................................26
Adding or removing laundry after a programme has started ................27
Safety lock .......................................................27
System lock ......................................................28
Detergent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The correct detergent ..............................................29
Water softeners ...................................................30
Washing with several components ....................................30
Fabric conditioners and liquid starch ..................................31
Automatic dispensing of fabric conditioner or liquid starch to laundry
at the end of a programme ........................................31
Colour run and dye removers / dyes ...................................31
Cleaning and care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
External casing and fascia panel .....................................32
Extra cleaning ..................................................32
Cleaning the detergent dispenser drawer...............................32
Cleaning the filter in the water inlet ....................................34
Problem solving guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
What to do, if.....................................................35
The programme does not start .......................................35
The wash programme stops and a fault indicator light comes on. ............36
General problems .................................................37
An unsatisfactory wash result ........................................38
The drum door cannot be opened by pressing the Door button..............39
Opening the drum door in the event of a blocked drain outlet and/or power failure . 40
After sales service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Future updates (PC) .............................................42
Appliance guarantee ............................................42
Optional accessories ............................................42
Contents
4

Installation and connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Front view........................................................43
Rear view ........................................................44
Installation surface.................................................45
Installing the washing machine ....................................45
Removing the transit fittings .........................................45
Re-fitting the transit bars ............................................47
Levelling the machine ..............................................48
Screwing out and adjusting the feet .................................48
Building under a continuous worktop / in a kitchen run ..................49
Washer and Dryer stack ..........................................49
The Miele Waterproof system ........................................50
Connection to the water supply .......................................51
Connection to the water supply .......................................52
Cold water connection (mains water supply) ..........................52
Hot water connection ............................................52
Connection to the drainage system....................................53
Electrical connection ...............................................54
Consumption data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Consumption data for AS/NZ 2040.2:2005 Standard ......................55
Notes for test institutes: ..........................................55
Consumption with hot water connection (55°C) ..........................56
Technical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programmable functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Water plus system .................................................59
Gentle action .....................................................60
Suds cooling in the Cottons programme ................................61
Increase the duration of the main wash.................................62
Buzzer ..........................................................63
Keypad tones.....................................................64
Memory function ..................................................65
Pre-wash with the Heavy Degree of soiling option ........................66
Contents
5

This washing machine conforms to
current safety requirements.
Inappropriate use can, however,
lead to personal injury and damage
to property.
To avoid the risk of accidents and
damage to the washing machine,
please read these instructions
carefully before using it for the first
time. They contain important
information on its installation, safety,
use and maintenance.
Keep these instructions in a safe
place and ensure that new users are
familiar with the content. Pass them
on to any future owner.
Correct application
~Only use the washing machine to
wash items which are specified by the
manufacturer to be machine-washable
on the wash-care label, and textiles
composed of hand-washable wool or
wool blend fabrics as well as satin,
lace, silk and other hand-washable
garments. Any other applications may
be dangerous. The manufacturer
cannot be held liable for damage
resulting from incorrect or improper use
or operation.
~This washing machine is not
intended for use by persons (including
children) with reduced physical,
sensory or mental capabilities, or lack
of experience and knowledge, unless
they have been given supervision or
instruction concerning its use by a
person responsible for their safety.
Safety with children
~Keep children away from the
washing machine at all times. It is not a
toy! To avoid the risk of injury do not
allow children to play on or near it or to
play with its controls. Supervise
children whilst you are using it.
~Older children may only use the
washing machine if its operation has
been clearly explained to them and
they are able to use it safely,
recognising the dangers of misuse.
~For machines with a 'porthole' door,
remember that the porthole glass will
be hot when washing at very high
temperatures.
Do not let children touch it.
Warning and Safety instructions
6

Technical safety
~Before setting up the washing
machine, check it for any externally
visible damage.
Do not install or use a damaged
washing machine.
~Before connecting the washing
machine, ensure that the connection
data on the data plate (voltage and
connected load) match the mains
electricity supply. If in any doubt,
consult a qualified electrician.
~The electrical safety of this washing
machine can only be guaranteed when
continuity is complete between it and
an effective earthing system which
complies with current local and national
safety regulations. It is most important
that this basic safety requirement is
present and regularly tested, and
where there is any doubt the household
wiring system should be inspected by a
qualified electrician. The manufacturer
cannot be held liable for the
consequences of an inadequate
earthing system (e.g. electric shock).
~Do not connect the washing
machine to the mains electricity supply
by an extension lead. Extension leads
do not guarantee the required safety of
the appliance (e.g. danger of
overheating).
~Faulty components must only be
replaced by genuine Miele original
spare parts. Only when these parts are
fitted can the safety standards of the
machine be guaranteed.
~Unauthorised repairs could result in
unforeseen dangers for the user, for
which Miele cannot accept liability.
Repairs should only be undertaken by a
Miele approved service technician.
Ensure current is not supplied to the
machine until after maintenance or
repair work has been carried out.
~If the connection cable is faulty it
must only be replaced by a Miele
approved service technician to protect
the user from danger.
~In the event of a fault or for cleaning
purposes, the washing machine is only
completely isolated from the electricity
supply when:
– it is switched off at the wall socket
and the plug is withdrawn, or
– it is switched off at the mains, or
– the mains fuse is withdrawn, or the
screw-out fuse is removed (in
countries where this is applicable).
~The Miele "Water protection system"
protects from water damage provided
the following conditions have been met:
–the machine is correctly plumbed in
and connected to the electricity
supply.
–if a fault has been identified, the
machine must be examined by a
competent person before further use,
and repaired if necessary.
~In areas which may be subject to
infestation by cockroaches or other
vermin, pay particular attention to
keeping the machine and its
surroundings in a clean condition at all
times. Any damage which may be
caused by cockroaches or other vermin
will not be covered by the machine
guarantee.
Warning and Safety instructions
7

~This washing machine may only be
used in mobile installations such as
ships if a risk assessment of the
installation has been carried out by a
suitably qualified engineer.
~Do not make any alterations to the
washing machine, unless authorised to
do so by Miele.
Correct use
~Do not install your washing machine
in rooms where temperatures below
freezing may occur. Frozen hoses may
burst or split. The reliability of the
electronic control unit may be impaired
at temperatures below freezing point.
~Before using the washing machine
for the first time, check that the transit
bars at the rear of the machine have
been removed (see section on
"Installation"). During spinning, a transit
bar which is still in place may result in
damage to both the machine and
adjacent furniture or appliances.
~Turn off the tap if the machine is to
be left for any length of time (e.g. holi-
day), especially if there is no floor drain
(gully) in the immediate vicinity.
~Flooding danger.
If hooking the drain hose into a wash
basin, check that the water can drain
off quickly enough to prevent the sink
from overflowing. Make sure the drain
hose is secure, so that the force of the
water flowing out of the hose does not
dislodge it.
~Take care to ensure that foreign
objects (e.g. nails, pins, coins, paper
clips) do not find their way into the
machine with the laundry. These may
damage components of the machine
(e.g. suds container, drum), which in
turn can result in damage to the
laundry.
~If the correct amount of detergent is
dispensed, the machine should not
need to be descaled. If, however, you
do wish to descale the machine only
use proprietary non-corrosive descaling
agents and strictly observe the
instructions on the packaging. If in
doubt contact the Miele Customer Ser-
vice Department or your Miele
Chartered Agent.
Warning and Safety instructions
8

~Textiles which have been
pre-treated in solvent based cleaning
agents must be thoroughly rinsed in
clean water before being washed in the
machine.
~Never use solvent based cleaning
agents, e.g. those containing benzene,
in this machine, as this may result in
damage to component parts and create
toxic fumes. Such agents also pose a
fire and explosion hazard.
~Never use solvent based cleaning
agents, e.g. those containing benzene,
to clean the outside surfaces of this
machine. They can cause damage to
plastic surfaces.
~Only use dyes specified by the
manufacturer as being suitable for use
in a domestic washing machine. Always
observe the manufacturer's instructions
carefully.
~Colour run and dye removers
contain sulphur compounds which can
cause damage such as corrosion. Do
not use these products in this machine.
~If liquid detergent comes into
contact with the eyes, rinse them
thoroughly with lukewarm water imme-
diately. If swallowed, seek medical
assistance immediately and retain the
packaging or label for reference. Those
with skin problems or sensitive skin
should avoid their skin coming into
contact with liquid detergent.
~Only remove laundry from the
washing machine once the drum has
stopped turning. Reaching into a
moving drum is extremely dangerous
and could result in injury.
Accessories
~Accessory parts may only be fitted
when expressly approved by Miele. If
other parts are used, guarantee,
performance and product liability
claims will be invalidated.
Miele cannot be held liable for
damage caused by non-compliance
with these Warning and Safety
instructions.
Warning and Safety instructions
9

Control panel
aProgramme buttons e-
For selecting a washing programme.
bSoiling button
For specifying the degree of soiling
of the laundry.
Water plus button
For increasing the water level.
cTemperature button
For selecting a temperature.
dSpin speed button
For selecting a final spin speed.
ePC / Optical interface
This is used by service technicians
to run diagnostic checks on your
machine and can also be used to
update programming data in the
future.
fSequence indicator lights
Show which section of the wash
programme has been reached.
gBuzzer button
hCheck lights
iDelay start button
For delaying the start of a
programme.
jStart/Stop button
For starting the programme selected
and cancelling a programme once it
has started.
kI-On/0-Off button
For switching the machine on or off.
lDoor button
Opens the machine door.
mDisplay (h min)
The display fulfills several functions.
See next page for details.
Description of the machine
10

Display
The display shows:
–the programme duration (Time left
display)
–delay start
–the programmable functions
Programme duration
After the start of a programme, the
estimated programme duration will
appear in the display in hours and
minutes.
When delay start is being used, the
programme duration will appear after
the delay start time has elapsed.
During the first 10 minutes the washing
machine measures how much water is
being absorbed by the laundry and
uses this to calculate the load. The
programme duration may be longer or
shorter depending on this absorbency
rate.
Delay start
The delay start time selected will
appear in the display.
After the machine has started, the delay
start time counts down. If the delay start
time is more than 10 hours, it will count
down by the hour. If it is less than 9
hours and 59 minutes it will count down
minute by minute.
Once the delay start time has finished,
the programme begins and the
estimated programme duration shows
in the display.
Programmable functions
The programmable functions can be
used to tailor washing programmes to
suit your individual requirements. In
programming mode, the display will
show the function selected.
Description of the machine
11

Before using the machine for the first
time ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the drain filter is securely
tightened to prevent the risk of water
leaks during use.
This washing machine has
completed a comprehensive
functional test. A small quantity of
water remains in the drum as a result.
For safety reasons, spinning is not
possible until the machine has been
prepared for using for the first time. To
activate the spinning function you must
run a wash programme without laundry
and without detergent.
Using detergent could result in an
excessive build-up of foam.
This also activates the ball valve. The
ball valve prevents detergent escaping
from the suds container into the sump
during a wash programme, thus making
maximum use of the detergent.
^Open the tap.
^Press the I-On/0-Off button in.
The indicator light for the Automatic
programme will come on.
^Press the Hprogramme button to
select the Cottons programme.
^Press the Start/Stop button.
The programme will begin. When it has
finished, your machine is ready for
using for the first time.
Before using for the first time
12

Energy and water consumption
–Water consumption and energy
usage are determined by the size of
the load.
To make the most out of your
machine, load the maximum dry load
for the programme you are using.
–Use the Automatic and Express
programmes for small loads.
–When smaller amounts of laundry are
washed using the Cottons
programme, the automatic load
recognition system will reduce the
amount of water, time and energy
used. This may mean that the time
left shown in the display is adjusted
during the course of the wash
programme.
– Using the Cottons Normal 40°C
program is recommended for a
normally soiled load and is the
program used in energy/water
consumption tests to AS/NZS 2040
(refer to Consumption Data)
–Hot and cold water connection is
standard on this machine. Hot water
connection offers the following
advantages:
– decreased running time
– increased energy savings with
greenhouse-friendly hotwater
such as solar-heated systems
Detergent
–Do not exceed the amounts of
detergent recommended by the
manufacturer on the packaging.
–Reduce the amount of detergent with
smaller loads (approx. 1/3less than
the amount recommended can be
used when washing a half load).
Degree of soiling
With most of the programmes you can
specify the degree of soiling of the
laundry. The washing machine will then
adjust the programme to suit the
degree of soiling.
–Light
No visible dirt or stains.
–Normal
Visibly dirty and/or just a few slight
stains.
–Heavy
Visible dirt and stains as well as
soiling that has dried on or been left
unwashed for a while.
When drying with a tumble dryer
Selecting the highest possible spin
speed for the wash programme will
save energy when drying in a tumble
dryer afterwards.
Washing environmentally and economically
13

Brief instructions
The headings numbered A,B,C,...
show the operating sequence and can
be used as brief instructions.
ASort the laundry
^Empty all pockets.
,Foreign objects (e.g. nails,
coins, paper clips, etc.) can cause
damage to garments and
components in the machine.
^Badly soiled areas, stains etc. should
be cleaned as soon as possible,
preferably whilst still fresh. Spillages
should be carefully dabbed off using
a soft colourfast cloth. Do not rub!
Badly soiled areas can be pre-treated
with liquid detergent, stain removers
etc. first, following the manufacturer's
instructions. With particularly stubborn
stains ask your dry cleaner for advice.
,If you use a solvent-based
cleaning agent (e.g. one containing
benzene) to pre-treat a stain, make
sure that any plastic parts (e.g.
buttons) are protected, and that the
cleaning agent is rinsed off before
washing the garment in the
machine.
,Do not use solvent-based
cleaning agents in this machine.
^Sort the laundry by colour and by
care label. Most garments have a
textile care label in the collar or side
seam.
Dark textiles often contain excess dye
and should be washed separately
several times first. Always wash whites
and coloureds separately.
– Curtains: Remove lead weights first
or place in a laundry bag.
–Underwiring and collar stiffeners:
Any loose wiring in bras, shirt collar
stiffeners, etc. should be removed or
sewn in.
–Close any zips, fasten hooks and
eyes etc before washing.
–Fasten duvet covers etc. to prevent
small items from being rolled up
inside them.
Do not wash any items in this machine
which are specified by the
manufacturer as not washable on the
care label. (hsymbol)
How to wash correctly
14

BSwitch on the washing machine
CLoad the drum
^Press the Door button to open the
drum door.
^Unfold the laundry and load loosely
in the drum. Mixing both large and
small items gives better wash results
and also helps distribute the load
evenly during spinning.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this causes creases and reduces
cleaning efficiency.
Make sure that no garments are
caught between the drum door and
seal.
^Shut the door with a gentle swing.
DSelect a programme
^Press the eor -button repeatedly
until the indicator light for the
programme you want lights up.
How to wash correctly
15

Specify the degree of soiling of the
laundry
Press the top button to select the
degree of soiling. Normal is the default
setting.
Use the lower button to select the Water
plus option.
^Press the top button repeatedly until
the degree of soiling you want lights
up.
^Press the Water plus button if you
want to activate this function.
You cannot select the degree of soiling
or Water plus for every programme.
You can change the pre-set
temperature or spin speed by pressing
the Temperature or Spin button.
In some programmes the maximum
temperature and spin speed is limited.
The machine will not allow a higher
value to be selected.
^Press the Temperature or Spin
button repeatedly until the indicator
light for the value you want comes
on.
^Press the Buzzer button if you want to
be reminded when the programme is
finished.
How to wash correctly
16

EAdd detergent
It is important to dispense the correct
amount, because...
. . . too little detergent results in:
–Laundry not getting properly clean
and with time it may become grey
and hard to the touch.
–Greasy particles clinging to the
laundry.
–Limescale deposits on the heater
elements.
. . . too much detergent results in:
– Excessive foam which causes a low
level of agitation and poor wash,
rinse and spin results.
– Higher water consumption (an
additional rinse cycle will
automatically switch in).
– A burden to the environment.
^Pull out the detergent drawer and
place detergent in the compartments
as follows:
i
Detergent for the pre-wash (if the
Degree of soiling has been set as
Heavy, add 1/3to compartment i
and 2/3to compartment j).
j
Detergent for the main wash
§
Fabric conditioner or liquid starch.
^Close the detergent drawer.
See "Detergent" for further information.
How to wash correctly
17

FSelect Delay Start, if wished
Delay start allows you to delay the start
of a programme from 30 minutes up to
a maximum of 24 hours, allowing you to
make use of night-time economy
electricity rates, for example.
^Press the Delay start button. Each
press on the button increases the
delay start time:
–by 30 minutes up to 10 hours,
–by 1 hour from 10 hours upwards.
To cancel Delay start
^Press the Delay start button once
when 24 ^ is showing in the display.
To cancel Delay start after you have
pressed the Start button:
^You will have to cancel the
programme. See relevant section
later in this booklet.
GStart the programme
^Press the flashing Start/Stop button.
The estimated programme duration will
then show in the display. This will count
down in one minute steps. During the
first 10 minutes the machine measures
how much water is being absorbed by
the laundry. The programme duration
may be longer or shorter depending on
this absorbency rate.
HRemove the laundry when the
programme as finished
The Finish and Anti-crease Sequence
indicator lights will come on when the
programme is finished.
^Press the Door button to open the
drum door.
^Remove the laundry.
Only remove laundry from the
machine once the drum has
stopped turning. Reaching into a
moving drum is extremely
dangerous and could result in injury.
Check that all items have been
removed from the drum. Items left in
the drum could discolour other items
in the next wash or become
discoloured themselves.
^Check the folds in the door seal for
any small articles, e.g. buttons which
might be lodged there.
^Switch the washing machine off with
I-On/0-Off button.
To avoid the build-up of mildew, it is
recommended that the door is left
ajar when the machine is not in use.
How to wash correctly
18

The washing machine will adjust the
programme to suit the degree of soiling
selected.
Light
No visible dirt or stains.
The duration of the main wash is
reduced.
Normal
Visibly dirty and/or just a few slight
stains.
The standard wash programme will be
carried out.
Heavy
Visible dirt and stains and/or dried on
soiling.
A fifteen minute pre-wash will be
carried out and the duration of the main
wash will be increased by 15 minutes.
The Pre-wash Sequence indicator light
will flash. Add the appropriate amount
of powder detergent to compartment
i.
You can also deactivate the Pre-wash
and increase the duration of the main
wash by 30 or 60 minutes instead of the
standard default increase of 15
minutes. See "Programmable functions".
Water plus
If the Water plus button is pressed, the
water level in the main wash and rinses
is increased.
You can also alter the setting allocated
to the Water plus button. See
"Programmable functions".
Buzzer
The buzzer will sound at the end of the
programme or when Rinse hold has
been reached.
The buzzer will sound repeatedly until
the machine is switched off.
Once switched on, the buzzer is active
in all programmes until it is switched off
again.
You can also change the volume of the
buzzer or deactivate the buzzer button.
See "Programmable functions".
The buzzer will always sound when
there is a fault, even if it has been
deactivated.
Degree of soiling, Water plus, Buzzer
19

Final spin speed
Programme rpm
Automatic 1200
Cottons 1400
Minimum iron/Delicates 1200
Woollens 1200
Silks 400
Express 1400
Dark garments 1200
Shirts 600
Denim 900
Drain/Spin 1400
You can reduce the final spin speed.
However, you cannot select a final spin
speed higher than that shown in the
chart above.
Rinse and interim spin
There is a spin after the main wash and
between the rinses. A reduction in the
final spin speed will also reduce the
interim spin speed. If a spin speed of
less than 700 rpm is selected for a
Cottons programme, an additional rinse
is introduced.
To omit the final spin (Rinse hold)
^Select the Rinse hold setting. The
laundry will not be spun and will
remain suspended in the final rinse
water. This reduces creasing if the
laundry is not going to be removed
from the drum immediately after the
end of the programme.
–To start the final spin:
The Rinse hold indicator light will
illuminate. Select the spin speed you
want by pressing the spin speed
button until the indicator light next to
the spin speed you want illuminates.
The washing machine will then start
the final spin.
– To end the programme:
Press the Door button. The water will
drain away. Press the Door button
again to open the door.
To omit rinse and interim spin and
the final spin
Select the Without spin setting. The
laundry is not spun after the final rinse.
The water will drain away and the
machine will go straight into the
anti-crease stage. An additional rinse is
introduced if this settnig is selected
with the Automatic,Cottons,Minimum
iron/Delicates and Express
programmes.
Spinning
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