Miele WMV 960 WPS User manual

Operating instructions
Washing machine
To avoid the risk of accidents or damage to the appliance, it is essential
to read these instructions before it is installed and used for the first time.
en-AU, NZ M.-Nr. 10 210 140

Contents
2
Caring for the environment .................................................................................. 6
Warning and Safety instructions ......................................................................... 7
Operating the washing machine ........................................................................ 14
Control panel......................................................................................................... 14
Touch display and sensors.................................................................................... 15
Main menu............................................................................................................. 15
Examples on how to operate the appliance.......................................................... 17
Before using for the first time ............................................................................ 19
Running the first programme................................................................................. 20
TwinDos................................................................................................................ 21
Inserting cartridges/containers.............................................................................. 22
Using cartridges ............................................................................................... 22
Using containers ..............................................................................................23
Setting the electronic unit to liquid detergent and/or fabric softener.................... 24
Settings for UltraPhase1 and UltraPhase2..................................................... 25
Settings for other types of detergent ...............................................................26
Running the first programme................................................................................. 27
Washing environmentally and economically .................................................... 28
Energy and water consumption ............................................................................ 28
Detergent consumption......................................................................................... 28
When drying with a tumble dryer .......................................................................... 28
ECO Feedback ...................................................................................................... 29
1. Preparing the laundry...................................................................................... 30
2. Selecting a programme .................................................................................. 31
3. Selecting programme settings....................................................................... 32
4. Loading the washing machine ....................................................................... 35
5. Adding detergent............................................................................................. 37
TwinDos................................................................................................................. 37
CapDosing............................................................................................................. 37
Detergent dispenser drawer .................................................................................. 39
6. Starting the programme - the end of the programme ................................. 40
Degree of soiling ................................................................................................. 41
Spinning................................................................................................................ 42

Contents
3
Programme chart ................................................................................................ 44
Programme sequence......................................................................................... 50
Garment care label symbols............................................................................... 52
Changing the programme sequence ................................................................. 53
Cancelling a programme ....................................................................................... 53
Interrupting a programme...................................................................................... 53
Changing a programme and settings.................................................................... 53
Adding or removing laundry after a programme has started ................................ 54
Safety lock............................................................................................................. 55
ProgrammeManager ........................................................................................... 56
Intensive ................................................................................................................ 56
ECO ....................................................................................................................... 56
Extra gentle ........................................................................................................... 56
Extra quiet ............................................................................................................. 56
AllergoWash .......................................................................................................... 56
Extra options........................................................................................................ 58
Steam smoothing .............................................................................................. 58
Short...................................................................................................................... 58
Rinse hold.............................................................................................................. 58
Pre-wash ............................................................................................................... 58
Water plus ............................................................................................................. 58
Extra rinse.............................................................................................................. 58
Delay start ............................................................................................................ 60
Favourite programmes........................................................................................ 62
Washing assistant ............................................................................................... 64
Mixed items.......................................................................................................... 65
Detergent ............................................................................................................. 66
The correct detergent............................................................................................ 66
Detergent dispensing aids..................................................................................... 66
Fabric softeners and liquid starch ......................................................................... 66
Miele recommended detergents ........................................................................... 67
Cleaning and care ............................................................................................... 71
Cleaning the drum (Hygiene info) .......................................................................... 71
External casing and fascia panel........................................................................... 71
Cleaning the detergent dispenser drawer ............................................................. 71

Contents
4
Cleaning the TwinDos system ............................................................................... 73
Cleaning the water inlet filter................................................................................. 74
Problem solving guide ........................................................................................ 75
Problem solving guide........................................................................................... 75
The programme does not start.............................................................................. 75
The following fault message appears in the display and the programme has
been cancelled ...................................................................................................... 76
The following fault message appears in the display at the end of a programme.. 77
Problems with TwinDos ......................................................................................... 79
General problems with the washing machine ....................................................... 80
An unsatisfactory wash result ............................................................................... 82
The door will not open........................................................................................... 83
Opening the door in the event of a blocked drain outlet and/or power cut .......... 84
After sales service............................................................................................... 86
Repairs .................................................................................................................. 86
Warranty ................................................................................................................ 86
Optional accessories............................................................................................. 86
Installation and connection ................................................................................ 87
Front view .............................................................................................................. 87
Rear view............................................................................................................... 88
Installation surface ................................................................................................ 89
Transporting the washing machine to its installation site...................................... 89
Removing the transit bars ..................................................................................... 89
Refitting the transit bars ........................................................................................ 91
Levelling the machine............................................................................................ 92
Screwing out and adjusting the feet.................................................................92
Building under a continuous worktop / in a kitchen run................................... 93
Washer and dryer stack ................................................................................... 93
The Miele water protection system ....................................................................... 94
Connection to the water supply ............................................................................ 96
Drainage ................................................................................................................ 99
Electrical connection .......................................................................................... 100
Technical data.................................................................................................... 101
Consumption data............................................................................................. 102
Consumption data for the nominated energy labelling programme according
to AS/NZS 2040.1 & AS/NZS 2040.2 .................................................................. 102
Settings .............................................................................................................. 104
Selecting and changing settings ......................................................................... 104

Contents
5
Exiting the Settings menu ................................................................................... 104
Language.......................................................................................................... 105
TwinDos............................................................................................................... 105
Degree of soiling.................................................................................................. 105
Time..................................................................................................................... 105
Buzzer volume..................................................................................................... 106
Keypad tone ........................................................................................................ 106
Total consumption............................................................................................... 106
PIN Code............................................................................................................. 106
Temperature unit.................................................................................................. 106
Display brightness............................................................................................... 107
Display switch-off status ..................................................................................... 107
Appliance switch-off status................................................................................. 107
Display maximum load ........................................................................................ 107
Memory ............................................................................................................... 107
Water intake ........................................................................................................ 108
Longer pre-wash Cottons.................................................................................... 108
Soak duration ...................................................................................................... 108
Gentle action ....................................................................................................... 108
Reduce temp....................................................................................................... 109
Water plus level ................................................................................................... 109
Maximum rinse level............................................................................................ 109
Suds cooling........................................................................................................ 109
Anti-crease .......................................................................................................... 109
Delay start ........................................................................................................... 110
Optional accessories ........................................................................................ 111
Detergent............................................................................................................. 111
Specialist detergents........................................................................................... 111
Fabric care........................................................................................................... 112
Additives.............................................................................................................. 112

Caring for the environment
6
Disposal of the packing
material
The packaging is designed to protect
the washing machine from damage
during transportation. The packaging
materials used are selected from
materials which are environmentally
friendly for disposal and should be
recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old
appliance
Electrical and electronic appliances
often contain materials which, if
handled or disposed of incorrectly,
could be potentially hazardous to
human health and to the environment.
They are, however, essential for the
correct functioning of your appliance.
Therefore, please do not dispose of
your old appliance with your household
waste.
Please dispose of it at your local
community waste collection / recycling
centre.
Ensure that your old appliance presents
no danger to children while being
stored for disposal.

Warning and Safety instructions
7
This washing machine complies with current safety requirements.
Inappropriate use can, however, lead to personal injury and
damage to property.
To avoid the risk of accidents and damage to the machine, please
read these instructions carefully before using it for the first time.
They contain important information on its safety, use and
maintenance.
Keep these instructions in a safe place and ensure that new users
are familiar with the content. Pass them on to any future user.
Correct application
 This washing machine is designed for domestic use and for use in
similar environments by guests in hotel or motel rooms, bed &
breakfasts and other typical living quarters. This does not include
common/shared facilities or commercial facilities within hotels,
motels or bed & breakfasts.
 The washing machine is not suitable for outdoor use.
 It must only be used to wash garments which have been declared
suitable for washing by the manufacturer indicated on the garment
care label. Any other use is not permitted. Miele cannot be held
liable for damage resulting from incorrect or improper use or
operation.
 This washing machine is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning its use by a person
responsible for their safety.

Warning and Safety instructions
8
Safety with children
 Young children must not be allowed to use this appliance.
 Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
 Cleaning work may only be carried out by older children under the
supervision of an adult.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in "Installation and connection"
and "Technical data".
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and
frequency) matches the mains electricity supply. If in any doubt,
consult a qualified electrician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.

Warning and Safety instructions
9
 The electrical safety of this washing machine can only be
guaranteed when continuity is complete between it and an effective
earthing system which complies with current local and national
safety regulations. It is most important that this basic safety
requirement is present and regularly tested and, where there is any
doubt, the household wiring system should be inspected by a
qualified electrician. Miele cannot be held liable for the
consequences of an inadequate earthing system (e.g. electric
shock).
 Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety of the appliance when
Miele replacement parts are used.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele authorised service technician, otherwise any
subsequent damage will not be covered by the warranty.
 If the connection cable is faulty, it must only be replaced by a
Miele approved service technician to protect the user from danger.

Warning and Safety instructions
10
 In the event of a fault or for cleaning purposes, the washing
machine is only completely isolated from the electricity supply when:
– it is switched off at the wall socket and the plug is withdrawn, or
– it is switched off at the mains circuit breaker.
 The Miele Waterproof system protects from water damage
provided the following conditions have been met:
– The machine is correctly plumbed in and connected to the
electricity supply.
– If a fault or damage has been identified, the machine must be
examined by a competent person before further use, and repaired
if necessary.
 The water flow pressure must be at least 100kPa and should not
exceed 1000kPa.
 This washing machine must not be installed and operated in
mobile installations (e.g. on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the machine warranty.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see "Installation
and connection - Removing the transit bars"). During spinning, a
transit bar which is still in place may result in damage to both the
machine and adjacent furniture or appliances.
 Turn off the tap if the machine is to be left for any length of time
(e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
 Flooding danger.
If hooking the drain hose into a wash basin, check that the water can
drain off quickly enough to prevent the sink from overflowing. Make
sure the drain hose is secure, so that the force of the water flowing
out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. There is a danger of burning due to escaping steam and
the high temperature of the surface of the drum as well as the
porthole glass. Stand back away from the machine and wait until the
steam has dissipated.
 The maximum load for this washing machine is 9 kg (dry weight).
See the "Programme chart" for the maximum recommended loads
for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaler for washing machines
which is available to order online at www.miele-shop.com
(depending on country) or from Miele. Strictly observe the
instructions on the packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the external surfaces of the machine. They can
cause damage to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories
 Only use genuine Miele spare parts and accessories with this
appliance. If spare parts or accessories from other manufacturers
are used, this will invalidate the warranty, and Miele cannot accept
liability.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
aTouch display
See the next page for more
information.
bStart/Stop sensor
For starting the programme selected
and cancelling a programme once it
has started. The programme selected
can be started as soon as the sensor
starts flashing.
c sensor
The sensor lights up when
information about the menu in the
display is available.
d sensor
For returning to the main menu.
Values set previously are not saved.
eOptical interface
For service technicians.
f button
For switching the washing machine
on and off. To save energy, the
washing machine will switch off
automatically 15 minutes after the
end of the programme / Anti-crease
phase or after being switched on if
no other selection is made.

Operating the washing machine
15
Touch display and sensors
The ,  and Start/Stop sensors and
the sensors in the display react to
fingertip contact.
The display can be scratched by
pointed or sharp objects, e.g. pens.
Only touch the touch display with
your fingertips.
Touching the sensors in the display
reveals a list of options or a sub-menu
and also takes you to another menu.
In some instances, if you do not touch
one of the sensors for several seconds,
the display will revert to the previous
menu. You may then need to enter the
settings again.
Main menu
After switching on the washing
machine, the main menu will appear in
the display.
You access all the important sub-
menus from the main menu.
You can return to the main menu at
any time by touching the  sensor.
Values set previously are not saved.
10:30

Programmes
Favourite programmes
Washing assistant
＜ ＞
1
2
3
4
5
 Programmes
For selecting the wash programme.
 Favourite programmes
You can save up to ten of your own
customised wash programmes.
See "Favourite programmes" for more
information.

Operating the washing machine
16
 Washing assistant
The Washing assistant guides you step
by step so that you can select the
optimum wash programme for your
laundry.
See "Washing assistant" for more
information.
 Scroll bar
The scroll bar indicates that further
options or more text follows.
The width of the scroll bar changes
depending on the length of the option
list or information.
The position of the scroll bar indicates
where you are in a list or block of text.
 Navigation sensors
You can use the ＜ and ＞ sensors to
scroll through a list or block of text.
Touch the ＞ sensor to scroll to the
second page of the main menu.
10:30

Mixed items
Settings 
＜ ＞
6
7
 Mixed items
Use this programme if you do not have
enough laundry to run a standard
programme but you want to wash a few
lightly soiled items with different
garment care instructions.
The washing machine will use the list of
items to put together a suitable wash
programme.
See "Mixed items" for more information.
 Settings 
You can alter the washing machine's
electronics to suit changing
requirements in the Settings  menu.
See "Settings " for more information.

Operating the washing machine
17
Examples on how to operate
the appliance
Option lists
Programmes menu (single option list):
Programmes
Cottons
Delicates
Denim
＜ ＞
Minimum iron
Woollens 
Cottons
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The scroll bar indicates that further
options follow.
Touch a programme name to select the
wash programme.
The load for the programme selected
will appear in the display.
After a few seconds or if you confirm
with the OK sensor, the display will
change to show the standard menu for
the programme selected.
Extra options menu (multiple option list):
Extras
＜ ＞
Rinse hold
Short
Soak
Steam
smoothing


 
OK
Touching the ＜ or ＞ sensor scrolls to
the left or right of the list.
The  sensor takes you back a menu
level.
The scroll bar indicates that further
Extra options follow.
Touch one or several Extra options to
select it/them.
The Extra option currently selected will
be marked with a .
Touch the Extra option again to
deselect it.
The OK sensor activates or saves the
marked Extra option.

Operating the washing machine
18
Setting numerical values
You can set numerical values in some
menus.
Temperature
 OK
30 °C
Cold
–+
- 90°C
The numerical value is highlighted in
white. Touching the – sensor decreases
the value and touching the + sensor
increases it. The OK sensor is used to
adopt the selected value.
Useful tip: The values will count
upwards and downwards automatically
if you touch the + or - sensor
continuously.

Before using for the first time
19
Removing the protective foil
and stickers
Please remove
– the protective foil from the door.
– any stickers from the front and the lid
(Exception: warning labels must not
be removed).
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
After installation
Before using the machine for the
first time, ensure that it is correctly
installed and connected. See
"Installation and connection". Also
check that the filters are securely
tightened to prevent the risk of water
leaks during use.
This washing machine has undergone
a complete functional test at the
factory and there will be some residual
water in the drum from this process.
For safety reasons, spinning is not
possible until the machine has been
prepared for use for the first time. To
activate the spinning function, you must
run a wash programme without laundry
and without additional detergent.
Using additional detergent could result
in an excessive build-up of foam.
Press the  button.
Setting the language
You will be asked to select the language
you want for the display. It is possible
to change the language at any time
after setting it via "Settings".
＜ ＞
dansk
english (AUS)
deutsch
english (GB)

bahasa
malaysia čeština
Sprache
Touch the ＜ or ＞ sensor until the
language you want appears.
Touch the sensor for the language
you want.
The language selected will be marked
with a tick  and the display for setting
the Clock format will appear.

Before using for the first time
20
Setting the clock format
Clock format
24 h clock 12 h clock

Select the clock format you want.
The clock format selected will be
marked with a tick  and the display for
setting the Time will appear.
Setting the time of day
Time
OK
12
–+
: 00
Use the – and + sensors to set the
current hour and confirm with OK.
Set the minutes in the same way and
confirm with OK.
Useful tip: If you have selected the 12-
hour clock format, you can then select
am or pm.
The display will change to show Setting
up.
Setting up the machine
More information will appear.
Follow the instructions and confirm
the information with OK.
The display will change to show the
main menu.
Running the first programme
The TwinDos unit needs to be
activated before running the first
programme.
Please see "TwinDos".