Miele WWB 020 User manual

Operating Instructions
Washing machine
It is essential to read these operating instructions before installation or
use of this appliance. This prevents both personal injury and damage to
the appliance.
en-CA M.-Nr. 11 003 030

Caring for the environment
2
Disposal of the packaging
material
The cardboard box and packaging
materials protect the appliance during
shipping. They have been designed to
be biodegradable and recyclable.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also the
amount of waste.
Disposal of your old appliance
Electronic and electrical appliances
contain many valuable materials. They
also contain certain materials,
compounds and components which
were essential for the proper
functioning and safe use of the
equipment. These could be hazardous
to your health and to the environment if
disposed of with general waste or if
handled incorrectly. Therefore, please
do not dispose of your old appliance
with general waste.
Consult with local authorities, dealers or
Miele in order to dispose of and recycle
electrical and electronic appliances.
Miele assumes no responsibility for
deleting any personal data left on the
appliance being disposed. Please
ensure that your old appliance is kept
away from children until removal.
Observe safety requirements for
appliances that may tip over or pose an
entrapment hazard.

Contents
3
Caring for the environment .................................................................................. 2
Important safety instructions ............................................................................... 6
Operating the washing machine ........................................................................ 11
Control panel......................................................................................................... 11
How the control panel works ................................................................................ 12
Before using for the first time ............................................................................ 14
Removing the protective foil and stickers ............................................................ 14
Environmentally friendly washing ...................................................................... 16
1. Preparing the laundry...................................................................................... 17
2. Loading the washing machine ....................................................................... 18
3. Selecting a program........................................................................................ 19
4. Adding detergent............................................................................................. 21
Detergent dispenser drawer .................................................................................. 21
Dispensing aids ................................................................................................ 21
Using chlorine bleach....................................................................................... 22
Using powder detergent................................................................................... 22
Using detergent tablets or pods.......................................................................22
Using fabric softener and liquid starch ............................................................ 23
CapDosing............................................................................................................. 23
5. Starting a program .......................................................................................... 26
6. Program end – removing the laundry ............................................................ 27
Spinning................................................................................................................ 28
Delay start ............................................................................................................ 30
Program chart...................................................................................................... 31
Extra options........................................................................................................ 34
Heavy soiling ......................................................................................................... 34
Light soiling ........................................................................................................... 34
Prewash................................................................................................................. 34
Buzzer.................................................................................................................... 34
The following extra options can be selected in addition to the programs ............ 35
Changing the program sequence ...................................................................... 36
Changing the program .......................................................................................... 36
Cancelling a program ............................................................................................ 36
Interrupting a program........................................................................................... 36
Adding or removing laundry .................................................................................. 37

Contents
4
Detergent ............................................................................................................. 38
Miele-recommended detergents ........................................................................... 38
General detergent recommendations.................................................................... 39
Cleaning and care ............................................................................................... 40
Cleaning the drum (Hygiene info) .......................................................................... 40
Cleaning the housing and control panel................................................................ 40
Cleaning the detergent dispensing drawer ........................................................... 40
Cleaning the water inlet filter................................................................................. 43
Frequently asked questions . . . ......................................................................... 44
Problem solving guide........................................................................................... 44
The wash program will not start ............................................................................ 44
The program is cancelled and a fault indicator light lights up on
the control panel.................................................................................................... 45
During the program, a symbol appears on the time display ................................. 46
An indicator light in the control panel lights up at the end of the program. .......... 46
General problems with the washing machine ....................................................... 47
An unsatisfactory wash result ............................................................................... 49
The door will not open........................................................................................... 50
Opening the door in the event of a blocked drain outlet and/or power failure ..... 51
Technical Service................................................................................................. 53
Contact in case of a fault ...................................................................................... 53
Optional accessories............................................................................................. 53
Warranty ................................................................................................................ 53
Installation and connection ................................................................................ 56
Front view .............................................................................................................. 56
Rear view............................................................................................................... 57
Installation surface ................................................................................................ 58
Transporting the washing machine to its installation site...................................... 58
Removing the shipping struts ............................................................................... 58
Refitting the transit bars ........................................................................................ 60
Levelling the machine............................................................................................ 61
Unscrewing and adjusting the feet................................................................... 61
Additional installation requirements ...................................................................... 62
Installing under a countertop............................................................................62
Setting up the cabinet ...................................................................................... 62
For closets at room height................................................................................ 63

Contents
5
Product dimensions .............................................................................................. 63
Dimensions....................................................................................................... 63
Installation on a plinth ...................................................................................... 64
Washer-dryer stack ..........................................................................................64
The Miele water protection system ....................................................................... 65
Water intake .......................................................................................................... 66
Drainage ................................................................................................................ 67
Electrical connection ............................................................................................. 68
Technical data...................................................................................................... 69
Programmable functions .................................................................................... 70
Choosing and selecting programmable functions ................................................ 70
Editing and saving the programmable function .................................................... 71
Exiting the programming level............................................................................... 71
Buzzer.............................................................................................................. 71
Keypad tone..................................................................................................... 71
PIN code.......................................................................................................... 72
Control panel switch-off status ...................................................................... 72
Memory .......................................................................................................... 73
Water inlet ...................................................................................................... 73
Additional long prewash – Normal ................................................................. 74
Gentle action .................................................................................................. 74
Reduce temperature....................................................................................... 74
Maximum rinse level....................................................................................... 75
Suds cooling ................................................................................................... 75
Anti-crease ..................................................................................................... 75
Low water pressure........................................................................................ 75
Chlorine bleach .............................................................................................. 76
Display brightness dimmed............................................................................ 76
Welcome tone................................................................................................. 76
Optional accessories .......................................................................................... 77
Detergent............................................................................................................... 77
Speciality detergents............................................................................................. 77
Fabric care............................................................................................................. 78
Additive ................................................................................................................. 78
Machine care......................................................................................................... 78

Important safety instructions
6
Warning
In order to reduce the risk of fire, electric shock, or injuries,
persons operating the appliance must adhere to the following
safety precautions:
 It is essential to read the operating instructions before using the
washing machine.
 GROUNDING INSTRUCTIONS
The washing machine must be grounded. Connecting the appliance
to ground reduces the danger of electric shock in the event of a
malfunction. The grounding is a protective conductor which provides
a path of least resistance for the current. The washing machine
comes complete with a power cord and plug with the corresponding
protective conductor. The power cord plug must be inserted into a
suitable outlet that has been installed and grounded in compliance
with all applicable local codes.
 WARNING: Incorrect grounding of the appliance will run the risk of
electric shock. In case of doubt, get in touch with a qualified
electrician and arrange to have your cabling inspected.
 Do not replace or make any changes to the plug supplied. If there
is no suitable socket available, a socket must be installed by a
qualified electrician.
 Do not use a damaged washing machine.
 Do not expose the washing machine to outdoor weather
conditions.
 Do not install the washing machine in an area where there is a risk
of freezing conditions. Frozen hoses may burst or split, and the
reliability of the electronic control unit may be impaired at
temperatures below freezing point.

Important safety instructions
7
 Before connecting the washing machine, make sure that the
connection data on the data plate (voltage and connected load)
match the domestic electricity supply. If in doubt, request the
connection data from a qualified electrician.
 Do not connect the washing machine to the domestic electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 The washing machine is not intended for maritime applications or
for use in mobile units such as motor homes or aircraft. However,
installation in such scenarios may be possible under certain
conditions. Get in touch with Miele's Technical Service department
regarding these specific requirements.
 Do not make any changes or repairs on the washing machine if
this is not expressly permitted in these operating instructions.
 Only Miele is permitted to replace a damaged power cord. Miele
service technicians use original power cords from Miele.
 If hot-water systems are not used for longer than two weeks, there
may be a buildup of hydrogen under certain conditions. HYDROGEN
IS EXPLOSIVE. If the hot-water systems have not been in use for
longer than two weeks, allow hot water to run from all valves for
several minutes before operating the washing machine. This reduces
the formation of hydrogen. Refrain from smoking and keep away
from naked flames while the water valves are open. The gas will be
flammable during this time.
 Remove the door or destroy the door lock before disposing of the
washing machine.

Important safety instructions
8
Use
 Children are not allowed to play with, on, or inside the washing
machine. If you are operating the washing machine in the presence
of children, the children must be supervised at all times.
 The temperature of the porthole glass becomes very high during
washing. Danger of burning! Refrain from touching the porthole
glass. You must therefore keep children away from the porthole glass
during the wash cycle.
 Only use the washing machine for washing fabrics with a care
label stating that they are suitable for machine washing. Other
applications may be dangerous.
 Do not wash any fabrics which have been cleaned, washed, or
soaked with cleaning agents containing solvents (e.g. benzine) or
other flammable substances. These fabrics release vapours which
can ignite or explode. Do not add these kinds of fabric to a load of
washing.
 Do not use any solvents or other flammable substances or
explosive materials in the washing machine. These materials can
release vapours which can ignite or explode.
 Never use solvent based cleaning agents on or in the washing
machine. Surfaces are damaged on contact with cleaning agents.
 Always make sure that the drum is stationary before reaching in to
remove laundry. Do not touch the drum whilst it is still rotating.
 Do not make any alterations to the machine.
KEEP THESE OPERATING INSTRUCTIONS IN A SAFE
PLACE

Important safety instructions
9
 Miele tumble dryers and Miele washing machines can be installed
as a washer-dryer stack. A Miele washer-dryer connection kit is
required as an optional accessory for this. Please ensure that the
washer-dryer connection kit is suitable for the Miele tumble dryer
and the Miele washing machine.
 If installing the machine on a Miele plinth (available as an optional
accessory), please make sure you order the correct one for this
washing machine.
 Should detergent enter the eyes, rinse out immediately with plenty
of lukewarm water. If accidentally ingested, seek medical advice
immediately. People who have sustained damage to the skin or who
have sensitive skin should avoid contact with the detergent.
 The maximum dry laundry weight is 17.6 lb (8 kg). See the
“Program chart” for the maximum recommended loads for individual
programs.
 This product may contain chemicals know to the state of
California to cause cancer or birth defects or other reproductive
harm.

Important safety instructions
10
FCC Declaration of Conformity
 These devices comply with FCC Rules Part15. This equipment
has been tested and found to be in compliance with the limits for a
ClassB digital device, pursuant to Part15 of the FCC Rules of
Operation and is subject to the following conditions:
These devices may not cause harmful interference.
These devices must accept any interference received, including
interference that may cause undesired operation.
FCC Radiation Exposure Statement
 This equipment complies with FCC radiation exposure limits set
forth for an uncontrolled environment. This equipment should be
installed and operated with minimum distance 8“ (20cm) between
the radiator and your body.
Industry Canada Statement
 This digital apparatus does not exceed the ClassB limits for
Radio Noise Emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications.
Complies with Canadian ICES-003 ClassB specifications.

Operating the washing machine
11
Control panel
aControl panel
bTemperature sensor buttons
for selecting the temperature.
cSpin speed sensor buttons
for selecting the spin speed.
dSensor buttons for extra options
for the various extra options that can
be added to the wash programs.
eIndicator lights   
light up when necessary
fCapDosing sensor buttons
gTime display
for the program duration
hSensor buttons   
for the Delay start function
iStart/Stopsensor button
for program start/cancellation
jOptical interface
for service technicians
kProgram selector
for selecting programs and for
switching off. The washing machine
is switched on by selecting a
program, and switched off by turning
the program selector to the
position.

Operating the washing machine
12
How the control panel works
The,,,,, and sensor
buttons react to fingertip contact.
Selection is possible as long as the
respective sensor button is lit.
If a sensor button is brightly lit, this
means it is currently selected
If a sensor button is dimly lit, this
means it can be selected
 and sensor buttons for
temperature and spin speed
After a wash program has been
selected with the program selector, the
recommended temperature (in °C) and
spin speed (in rpm) light up brightly.
Selectable temperatures and spin
speeds light up dimly.
Sensor buttons for extra options
You can supplement the wash
programs with extra options.
If a wash program has been selected,
the sensor buttons for the possible
extra options light up dimly.
Indicator lights
–
lights up if there are faults affecting
the water inlet and drainage
–
lights up if excess detergent was
used
–
lights up as a reminder about hygiene
information
–
flashes for as long as it is possible to
add laundry
lights up when the door of the
washing machine is locked
CapDosing
The CapDosing sensor buttons are
used for activating cap dosing.
–
Fabric care (e.g. fabric softener,
proofing agent)
–
Additives (e.g. detergent enhancers)
–
Detergent (for the main wash only)

Operating the washing machine
13
Time display
After the program has started, the
program duration will appear on the
display in hours and minutes.
When Delay start is being used, the
program duration will appear after the
Delay start time has elapsed.
Sensor buttons  
–
After touching the sensor button,
a later start time for the program
(Delay start) can be selected. Once
selected, lights up brightly.
– 
The duration of the Delay start period
is selected by touching the  or
sensor button.
The Delay start time selected will
appear in the time display.
After the program has started, the Delay
start time will begin to count down.
Once the Delay start time has elapsed,
the program begins and the estimated
program duration appears on the time
display.
Start/Stop sensor button
Touching the Start/Stopsensor button
starts the selected program or cancels
a program that has already been
started. The sensor button flashes
slowly as soon as it is possible for a
program to be started and then lights
up constantly after the program has
started.

Before using for the first time
14
Damage from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious damage to property.
See “Installation and connection”.
Removing the protective foil
and stickers
Remove:
– The protective foil from the door
– Any stickers (if present) from the front
and the lid
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Remove the drain hose elbow
from the drum
An elbow piece for the drain hose is
stored in the drum.
Pull open the door.
Remove the elbow piece.
Shut the door with a gentle swing.
This washing machine has undergone
a complete functional test at the
factory and some residual water will
therefore remain in the drum from this
process.
For safety reasons, spinning is not
possible until the machine has been
prepared for use for the first time. To
activate the spinning function, you must
run a wash program without laundry
and without detergent.
Using detergent could result in an
excessive build-up of foam!
The ball valve is activated at the same
time. The ball valve prevents detergent
escaping from the suds container into
the sump during a wash program, thus
making maximum use of the detergent.

Before using for the first time
15
Running the first program
Turn on the tap.
Turn the program selector to Normal.
The washing machine is now switched
on and the temperature hot+lights up
on the control panel.
Touch the Start/Stopsensor button.
The program starts and the symbol
lights up on the control panel.
After 10 minutes, the indicators dim
and the Start/Stopsensor button
starts flashing.
At the end of the program
At the end of the program, the Anti-
crease function is switched on. The
symbol lights up on the control
panel, :appears on the time
display, and the drum occasionally
rotates.
Touch the Start/Stopsensor button.
The door will be unlocked.
Reach under the recessed grip and
pull the door open.
Useful tip: Leave the door slightly open
to allow the drum to dry.
When the program has ended, turn
the program selector to.
The washing machine is switched off
again and is now ready for use.
Energy savings
– 10minutes after the beginning of the
Anti-crease phase, the indicators dim
and the Start/Stopsensor button
starts flashing.
– 15minutes after completion of the
Anti-crease phase, the washing
machine switches off completely and
the door lock is released.

Environmentally friendly washing
16
Energy and water consumption
– To get the most out of your machine,
load the maximum dry load for the
program you are using.
The energy and water consumption
will then be the lowest in relation to
the size of the load.
– When smaller amounts of laundry are
washed, the automatic load
recognition system will reduce the
amount of water and energy used.
– Use the Expressprogram for smaller,
lightly soiled loads.
– Modern detergents make it possible
to wash at lower temperatures (e.g.
20°C). Using the corresponding
temperature settings will save energy.
– To maintain the hygiene of the
machine, carry out a hot wash above
60°C at regular intervals. The
indicator will come on to remind
you to carry out a hot wash.
Detergent consumption
– Do not exceed the amounts of
detergent recommended on the
packaging.
– Adjust the dosage to the level of
soiling of the laundry.
– Reduce the amount of detergent with
smaller loads (approx. ⅓ less than
the amount recommended can be
used when washing a half load).
When drying with a tumble dryer
Select the highest possible spin speed
for the wash program to save energy in
the subsequent tumble dryer cycle.

1. Preparing the laundry
17
Empty all pockets.
Damage due to foreign objects.
Nails, coins, paper clips, and so on
can cause damage to garments and
components in the machine.
Check the laundry before washing
and remove any such foreign
objects.
Sorting the laundry
Sort the laundry by colour and by
care label. Most garments have a
fabric care label in the collar or side
seam.
Useful tip: Dark fabrics often contain
excess dye and should be washed
separately several times before being
included in a mixed load. Wash light
and dark coloured items separately.
Pre-treating stains
Badly soiled areas and stains should
be cleaned as soon as possible,
preferably whilst still fresh. Stains
should be carefully dabbed off using
a soft, colourfast cloth. Do not rub!
Useful tip: Stains (e.g. blood, egg,
coffee, tea) can be pre-treated using
some handy tricks which can be found
in the Miele guide to laundry care.
Please contact Miele directly or submit
a request via Internet page to obtain or
view a copy of this manual.
Damage due to solvent-based
cleaning agents.
Cleaning agents containing benzine,
stain remover, etc., can damage
plastic parts.
When pre-treating a stain, make sure
that plastic parts do not come into
contact with cleaning agents.
Risk of explosion due to solvent-
based cleaning agents.
When using solvent-based cleaning
agents, an explosive mixture may
develop.
Never use solvent-based cleaning
agents in the washing machine.
General tips
– Curtains: Remove lead weights first
or place in a laundry bag.
– Remove or sew in any loose
underwiring in bras or shirt collar
stiffeners.
– Close any zips, attach Velcro
fasteners, fasten hooks and eyes etc.
before washing.
– Fasten duvet covers and pillow cases
to prevent small items from being
rolled up inside them.
Do not wash any items in this machine
which are specified by the manufacturer
as not washable on the care label (
symbol).

2. Loading the washing machine
18
Opening the door
Take hold of the door and pull it
open.
Check the drum for pets or foreign
objects before loading it with
laundry.
The most efficient use of energy and
water is achieved when a full load is
washed. However, do not overload as
this reduces cleaning efficiency and
causes creasing.
Unfold the laundry and load loosely in
the drum.
Mixing both large and small items
gives better wash results and also
helps distribute the load evenly during
spinning.
Useful tip: Please note the maximum
load for different wash programs.
Closing the door
Make sure that no items are caught
between the door and the seal.
Shut the door with a gentle swing.

3. Selecting a program
19
Program selection
The washing machine is switched on by
turning the program selector to a wash
program.
Turn the program selector to the
required program.
The estimated wash time is shown on
the time display and the pre-set
temperature and spin speed light up on
the control panel.
Selecting a temperature and spin
speed
The wash program’s pre-set
temperature and spin speed light up
brightly. The choice of temperatures
and spin speeds selectable for the
wash program light up dimly.
Touch the sensor button for the
temperature desired. It will then light
up brightly.
Touch the sensor button for the spin
speed desired. It will then light up
brightly.

3. Selecting a program
20
Selecting extra options
The selection of extra options
available for the wash program lights
up dimly.
Touch the sensor button for the
required extra option. It will then light
up brightly.
Useful tip: You can select multiple extra
options for a wash program.
Please refer to “Extra options” for
more information.