Miele WWV 980 WPS Passion User manual

Operating instructions
Washing machine
To avoid the risk of accidents or damage to the appliance, it is
essential to read these instructions before it is installed and used for
the first time.
en-AU, NZ M.-Nr. 11 617 900

Contents
2
Caring for the environment .............................................................................. 6
Warning and Safety instructions ..................................................................... 7
Operating the washing machine ...................................................................... 14
Control panel....................................................................................................... 14
Touch display and sensor controls...................................................................... 14
Main menu........................................................................................................... 15
Examples on how to operate the appliance........................................................ 16
Before using for the first time .......................................................................... 18
Miele@home ........................................................................................................ 19
1. Setting the language ....................................................................................... 20
2. Setting up Miele@home .................................................................................. 20
3. Setting the clock format .................................................................................. 21
4. Removing the transit bars ............................................................................... 21
5. Commissioning TwinDos................................................................................. 22
6. Starting the calibration programme................................................................. 25
Washing environmentally and economically .................................................. 26
Hygiene in the washing machine......................................................................... 26
Feedback............................................................................................................. 27
1. Preparing the laundry.................................................................................... 28
2. Selecting a programme ................................................................................ 29
3. Selecting programme settings..................................................................... 30
4. Loading the washing machine ..................................................................... 32
5. Adding detergent........................................................................................... 33
TwinDos............................................................................................................... 33
TwinDos.......................................................................................................... 33
Detergent dispenser drawer ................................................................................ 35
CapDosing........................................................................................................... 37
6. Starting the programme ............................................................................... 39
Adding laundry during a programme sequence.................................................. 39
7. At the end of the programme ....................................................................... 40
Spinning.............................................................................................................. 41
Programme chart .............................................................................................. 43
Garment care label symbols............................................................................. 51

Contents
3
Extras.................................................................................................................. 52
Quick ................................................................................................................... 52
Water plus ........................................................................................................... 52
Extra rinse............................................................................................................ 52
SingleWash.......................................................................................................... 52
Pre-wash ............................................................................................................. 52
Soak .................................................................................................................... 52
Intensive .............................................................................................................. 53
AllergoWash ........................................................................................................ 53
Extra gentle ......................................................................................................... 53
Extra quiet ........................................................................................................... 53
Rinse hold............................................................................................................ 53
Wash programme chart - Extras...................................................................... 54
Programme sequence....................................................................................... 56
Changing the programme sequence............................................................... 59
Changing the programme (safety lock) ............................................................... 59
Interrupting a programme.................................................................................... 59
Cancelling a programme ..................................................................................... 59
Favourite programmes...................................................................................... 60
Washing assistant ............................................................................................. 61
Timer................................................................................................................... 62
SmartStart ........................................................................................................... 63
Detergent ........................................................................................................... 64
The correct detergent.......................................................................................... 64
Detergent dispensing aids................................................................................... 64
Fabric softeners and liquid starch ....................................................................... 64
Miele detergents.................................................................................................. 66
Cleaning and care ............................................................................................. 68
External casing and fascia panel......................................................................... 68
Cleaning the detergent dispenser drawer ........................................................... 68
Cleaning the drum (Hygiene info) ........................................................................ 70
TwinDos maintenance ......................................................................................... 70
Cleaning the water inlet filter............................................................................... 71

Contents
4
Problem solving guide ...................................................................................... 72
The programme does not start............................................................................ 72
Fault messages after a programme has been cancelled..................................... 73
Fault messages at the end of a programme........................................................ 74
Messages or faults with the TwinDos system ..................................................... 76
General problems with the washing machine ..................................................... 78
An unsatisfactory wash result ............................................................................. 81
The door will not open......................................................................................... 82
Opening the door in the event of a blocked drain outlet and/or power cut ........ 83
Service................................................................................................................ 85
Contact in case of fault ....................................................................................... 85
Optional accessories........................................................................................... 85
Warranty .............................................................................................................. 85
Installation.......................................................................................................... 86
Front view............................................................................................................ 86
Rear view............................................................................................................. 87
Installation surface .............................................................................................. 88
Transporting the washing machine to its installation site.................................... 88
Removing the transit bars ................................................................................... 89
Fitting the transit bars ......................................................................................... 91
Levelling the machine.......................................................................................... 92
Screwing out and adjusting the feet............................................................... 92
Installing under a continuous worktop ........................................................... 93
Washer and dryer stack ................................................................................. 93
The Miele water protection system ..................................................................... 94
Connection to the water supply .......................................................................... 96
Operation with cold water and an alternative water supply ................................ 97
Markings on the water inlet hoses ................................................................. 97
Hot water........................................................................................................ 98
Soft water, rain water and well water ............................................................. 98
Water intake overview depending on selection programmed........................ 99
Drainage .............................................................................................................. 100
Electrical connection .......................................................................................... 101
Technical data.................................................................................................... 102

Contents
5
Settings .............................................................................................................. 103
Selecting settings................................................................................................ 103
Changing a setting .............................................................................................. 103
Closing the Settings menu .................................................................................. 103
Controls / Display ............................................................................................ 104
Language .................................................................................................... 104
Consumption.................................................................................................. 104
Code............................................................................................................... 104
Memory .......................................................................................................... 105
Clock display.................................................................................................. 105
Volume............................................................................................................ 105
Display brightness.......................................................................................... 105
Units ............................................................................................................... 105
“Display” off status......................................................................................... 105
Programme sequence ......................................................................................... 106
TwinDos.......................................................................................................... 106
Soiling............................................................................................................. 106
Water plus level .............................................................................................. 106
Maximum rinse level....................................................................................... 107
Soak duration ................................................................................................. 107
Longer pre-wash Cottons............................................................................... 107
Gentle action .................................................................................................. 107
Anti-crease ..................................................................................................... 107
Network ............................................................................................................... 108
Miele@home ................................................................................................... 108
SmartGrid ....................................................................................................... 109
Remote control............................................................................................... 109
RemoteUpdate ............................................................................................... 110
Appliance parameters ......................................................................................... 111
Water intake ................................................................................................... 111
Legal information............................................................................................ 112
Copyright and licences................................................................................... 112
Installation requirements ..................................................................................... 113
Low water pressure ........................................................................................ 113
Suds cooling................................................................................................... 113
Temperature reduction ................................................................................... 113
Detergents and care products ......................................................................... 114
Detergent............................................................................................................. 114
Sensitive Skin (powder detergent).................................................................. 114
Specialist detergents .................................................................................... 115
Fabric care .................................................................................................... 116
Additive ........................................................................................................ 116
Machine care products........................................................................................ 116

Caring for the environment
6
Disposal of the packing
material
The transport and protective packaging
has been selected from materials which
are environmentally friendly for
disposal, and can normally be recycled.
Recycling the packaging reduces the
use of raw materials in the
manufacturing process and also
reduces the amount of waste in landfill
sites. Ensure that any plastic
wrappings, bags etc. are disposed of
safely and kept out of the reach of
babies and young children. Danger of
suffocation.
Disposing of your old
appliance
Electrical and electronic appliances
often contain valuable materials. They
also contain specific materials,
compounds and components, which
were essential for their correct function
and safety. These could be hazardous
to human health and to the environment
if disposed of with your domestic waste
or if handled incorrectly. Please do not,
therefore, dispose of your old appliance
with your household waste.
Please dispose of it at your local
community waste collection / recycling
centre for electrical and electronic
appliances. You are also responsible for
deleting any personal data that may be
stored on the appliance prior to
disposal. Please ensure that your old
appliance poses no risk to children
while being stored prior to disposal.

Warning and Safety instructions
7
This washing machine complies with all current local and national
safety requirements. However, inappropriate use can lead to
personal injury and damage to property.
Read the operating instructions carefully before using the washing
machine. They contain important information on safety,
installation, use and maintenance of the appliance. This prevents
both personal injury and damage to the washing machine.
In accordance with standard IEC60335-1, Miele expressly and
strongly advises that you read and follow the instructions in
“Installation”, as well as in the “Warning and Safety instructions”.
Miele cannot be held liable for injury or damage caused by non-
compliance with these instructions.
Keep these operating instructions in a safe place and pass them
on to any future owner.
Correct application
 This washing machine is designed for domestic use and for use in
similar environments by guests in hotel or motel rooms, bed &
breakfasts and other typical living quarters. This does not include
common/shared facilities or commercial facilities within hotels,
motels or bed & breakfasts.
 The washing machine is not suitable for outdoor use.
 It must only be used to wash garments which have been declared
suitable for washing by the manufacturer indicated on the garment
care label. Any other use is not permitted. Miele cannot be held
liable for damage resulting from incorrect or improper use or
operation.

Warning and Safety instructions
8
 This washing machine is not intended for use by persons
(including children) with reduced physical, sensory or mental
capabilities, or lack of experience and knowledge, unless they have
been given supervision or instruction concerning its use by a person
responsible for their safety.
Safety with children
 Young children must not be allowed to use this appliance.
 Older children may only use the appliance when its operation has
been clearly explained to them and they are able to use it safely,
recognising the dangers of misuse.
 Cleaning work may only be carried out by older children under the
supervision of an adult.
 Please supervise children in the vicinity of the washing machine
and do not let them play with it.
Technical safety
 Please observe the instructions in “Installation” and “Technical
data”.
 Before setting up the washing machine, check it for any externally
visible damage. Do not install or use a damaged machine.
 Before connecting the washing machine, ensure that the
connection data on the data plate (fuse rating, voltage and
frequency) matches the mains electricity supply. If in any doubt,
consult a qualified electrician.
 Reliable and safe operation of this washing machine can only be
assured if it has been connected to the mains electricity supply.

Warning and Safety instructions
9
 The electrical safety of this washing machine can only be
guaranteed when continuity is complete between it and an effective
earthing system which complies with current local and national
safety regulations. It is most important that this basic safety
requirement is present and regularly tested and, where there is any
doubt, the household wiring system should be inspected by a
qualified electrician. Miele cannot be held liable for the
consequences of an inadequate earthing system (e.g. electric
shock).
 Do not connect the washing machine to the mains electricity
supply by a multi-socket adapter, extension lead or similar. These do
not guarantee the required safety of the machine (fire hazard due to
the risk of overheating).
 Faulty components must only be replaced by genuine Miele spare
parts. Miele can only guarantee the safety of the appliance when
Miele replacement parts are used.
 The electrical socket must be easily accessible after installation so
that the machine can be disconnected from the electricity supply if
necessary.
 Unauthorised repairs could result in unforeseen dangers for the
user, for which Miele cannot accept liability. Repairs should only be
undertaken by a Miele authorised service technician, otherwise any
subsequent damage will not be covered by the warranty.
 The manufacturer's warranty will be invalidated if the appliance is
not repaired by a Miele approved service technician.
 If the connection cable is faulty, it must only be replaced by a
Miele approved service technician to protect the user from danger.

Warning and Safety instructions
10
 In the event of a fault or for cleaning purposes, the washing
machine is only completely isolated from the electricity supply when:
- it is switched off at the wall socket and the plug is withdrawn, or
- it is switched off at the mains circuit breaker.
 The Miele Waterproof system protects from water damage
provided the following conditions have been met:
- The machine is correctly plumbed in and connected to the
electricity supply.
- If a fault or damage has been identified, the machine must be
examined by a competent person before further use, and repaired
if necessary.
 The water flow pressure must be at least 100kPa and must not
exceed 1000kPa.
 This washing machine must not be installed and operated in
mobile installations (e.g. on a ship).
 Do not make any alterations to the machine, unless authorised to
do so by Miele.
 This washing machine is supplied with a special lamp to cope
with particular conditions (e.g. temperature, moisture, chemical
resistance, abrasion resistance and vibration). This lamp must only
be used for the purpose for which it is intended. The lamp is not
suitable for room lighting. Replacement lamps may only be fitted by
a qualified electrician or a Miele authorised technician.
This washing machine contains 1 light source corresponding to
energy efficiency rating G.
 In areas which may be subject to infestation by cockroaches or
other vermin, pay particular attention to keeping the machine and its
surroundings in a clean condition at all times. Any damage which
may be caused by cockroaches or other vermin will not be covered
by the machine warranty.

Warning and Safety instructions
11
Correct use
 Do not install the washing machine in a room where there is a risk
of frost. Frozen hoses may burst or split. The reliability of the
electronic control unit may be impaired at temperatures below
freezing point.
 Before using the machine for the first time, check that the transit
bars at the rear of the machine have been removed (see “Installation
- Removing the transit bars”). During spinning, a transit bar which is
still in place may result in damage to both the machine and adjacent
furniture or appliances.
 Turn off the tap if the machine is to be left for any length of time
(e.g. holiday), especially if there is no floor drain (gully) in the
immediate vicinity.
 Flooding danger.
If hooking the drain hose into a laundry washtub, check that the
water can drain off quickly enough to prevent the laundry tub from
overflowing. Make sure the drain hose is secure, so that the force of
the water flowing out of the hose does not dislodge it.
 Take care to ensure that foreign objects (e.g. nails, pins, coins,
paper clips) do not find their way into the machine with the laundry.
These may damage components of the machine (e.g. suds
container, drum), which in turn can result in damage to the laundry.

Warning and Safety instructions
12
 Take care when opening the drum door after using the steam
function. There is a danger of burning due to escaping steam and
the high temperature of the surface of the drum as well as the
porthole glass. Stand back away from the machine and wait until the
steam has dissipated.
 The maximum load for this washing machine is 9.0 kg (dry
weight). See the “Programme chart” for the maximum recommended
loads for individual programmes.
 If the correct amount of detergent is dispensed, the machine
should not need to be descaled. If, however, you do wish to descale
it, only use a proprietary natural citric acid based descaling agent.
Miele recommends using Miele descaler for washing machines
which is available to order online at shop.miele.com (depending on
country) or from Miele. Strictly observe the instructions on the
packaging.
 Textiles which have been pre-treated in solvent based cleaning
agents must be thoroughly rinsed in clean water before being
washed in the machine.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, in this machine, as this may result in damage to component
parts and create toxic fumes. Such agents also pose a fire and
explosion hazard.
 Do not use solvent based cleaning agents, e.g. those containing
benzine, to clean the external surfaces of the machine. They can
cause damage to plastic surfaces.
 Only use dyes specified by the manufacturer as being suitable for
use in a domestic washing machine. Always observe the
manufacturer's instructions carefully.

Warning and Safety instructions
13
 Colour run and dye removers contain sulphur compounds which
can cause damage such as corrosion. Do not use these products in
this machine.
 If detergent comes into contact with the eyes, rinse them
thoroughly with lukewarm water immediately. If swallowed, seek
medical assistance immediately and retain the packaging or label for
reference. Those with skin problems or sensitive skin should avoid
their skin coming into contact with detergent.
Accessories and spare parts
 Only use original Miele accessories and spare parts. If other parts
are used, warranty, performance and product liability claims will be
invalidated.
 A Miele tumble dryer can be stacked on top of a Miele washing
machine using the appropriate stacking kit (available as an optional
accessory). Please make sure you order the correct one for the Miele
washing machine and Miele tumble dryer.
 Miele will guarantee to supply functional spare parts for 15years
following the discontinuation of your washing machine.
Miele cannot be held liable for damage caused by non-compliance
with these Warning and Safety instructions.

Operating the washing machine
14
Control panel
asensor
Takes you back a level in a menu.
bTouch display
cStart/Stop sensor
Touching the Start/Stop sensor starts the selected programme or cancels a
programme that has already started. The programme can be started as soon as
the sensor is flashing on and off. The sensor lights up constantly once the
programme has started.
dOptical interface
For service technicians.
esensor
For switching the washing machine on and off. To save energy, the washing
machine will switch off automatically. This occurs 15 minutes after the end of
the programme/Anti-crease phase, or after being switched on if no further
selection is made.
Touch display and sensor controls
The  and Start/Stop sensors and the sensors in the display react to fingertip
contact.
The touch display can be scratched by pointed or sharp objects, e.g. pens.
Only touch the display with your fingers.

Operating the washing machine
15
Main menu
After switching on the washing
machine, the main menu will appear in
the display.
You access all the important sub-
menus from the main menu.
Touch the  sensor at any time to
return to the main menu. Values
entered before this that have not yet
been confirmed will not be saved.
 11:02
  

Programmes Favourites MobileStart
Help
Main menu page 1
You can scroll to the second page of
the main menu by swiping your finger
across the display.
 11:02
 

Washing
assistant
Maintenance Settings
Help
Main menu page 2
 Programmes
You can select various wash
programmes.
 Favourites
You can save up to 12 of your own
customised wash programmes (see
“Favourite programmes”).
 MobileStart
With MobileStart you can operate your
washing machine remotely with the
Miele@mobile App.
TheRemote control setting must be
switched on.
Touch theMobileStart sensor control and
follow the instructions in the display.
 Washing assistant
The Washing assistant provides a step-
by-step guide to selecting the optimum
wash programme for your laundry (see
“Washing assistant”).
 Maintenance
Maintenance options for the TwinDos
system and the Clean machine
programme are located in the
Maintenancemenu (see “Cleaning and
care”).
 Settings
You can alter the washing machine’s
electronics to suit changing
requirements in the Settings menu (see
“Settings”).

Operating the washing machine
16
Examples on how to operate
the appliance
Selection lists
Programmesmenu (single selection)
 11:02





2:39
3:19
1:59
1:09h
h h
h
Cottons
Delicates
Minimum iron
Programmes
Help
ECO 40-60
You can scroll to the right or the left by
swiping your finger across the screen.
Place your finger on the touch display
and swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select a wash programme, touch a
programme name.
The display will change to the standard
display for that programme.
Extrasmenu (multiple selection)
 11:02
Quick
Water plus
Extra rinse



Extras 
OK
SingleWash
You can scroll to the right or the left by
swiping your finger across the screen.
Place your finger on the touch display
and swipe it in the direction you want.
The orange bar under the pictures
shows that there are further options to
choose from.
To select Extras, touch one or several
sensor with Extras.
Currently selected Extras are marked
orange.
To deselect an Extra, simply touch the
Extrasensor again.
Touch the OKsensor to activate the
selected Extras.

Operating the washing machine
17
Setting numerical values
You can set numerical values in some
menus.
12 00
11 59
10 58
13 01
14 02
Clock display
OK
Enter the numbers by swiping upwards
or downwards. Place your finger on the
number that you want to change and
move your finger in the desired
direction. Touch the OKsensor to
accept the set numerical value.
Useful tip: Briefly touching the
numbers will bring up the numerical
keypad. Once a valid number has been
entered, the OKsensor will be
highlighted green.
Pull-down menu
The pull-down menu can be used to
display information, e.g. about a wash
programme.
 11:02
40 °C 1600

1:57
Cottons
h
Overview
Temperature Spin speed
TwinDos Extras
not selectednot selected
 Timer  Save




rpm
Touch the top edge of the screen in the
middle and drag down with your finger.
Help display
Help appears along the bottom line of
the display in the main menu and the
Programmes menu.
Touch the Helpsensor to display the
text.
Touch the Closesensor to return to
the previous screen.
Exiting a menu
Touch the sensor to return to the
previous screen.
Entries selected before this which have
not been confirmed withOK will not be
saved.

Before using for the first time
18
Damage resulting from incorrect
installation and connection.
Installing and connecting the
washing machine incorrectly will
cause serious damage to property.
See “Installation”.
This washing machine has undergone
a complete functional test at the
factory and there will be some residual
water in the drum from this process.
Removing the protective foil
and advertising stickers
Remove:
- the protective foil from the door (if
present).
- any advertising stickers from the front
and the lid.
Please do not remove any labels
(e.g. the data plate) which are visible
when you open the door.
Remove the detergent
cartridges and the drain hose
elbow from the drum
Two detergent cartridges for automatic
detergent dispensing and an elbow
piece for the drain hose are stored in
the drum.
Pull open the door.
Take the two cartridges and the
elbow piece out of the drum.
Shut the door with a gentle swing.

Before using for the first time
19
Miele@home
Your washing machine is equipped
with an integrated Wi-Fi module.
In order to use it you need:
- a Wi-Fi network
- the Miele@mobile App
- a Miele user account. The user
account can be created via the
Miele@mobile App.
The Miele@mobile App will guide you
as you connect your washing machine
to your home Wi-Fi network.
Once your washing machine is
connected to your Wi-Fi network, you
can use the App, for example, to carry
out the following activities:
- Operate your washing machine
remotely
- Access information about the
operating status of your washing
machine
- Access information about a
programme sequence on your
washing machine
Connecting your washing machine to
your Wi-Fi network will increase energy
consumption, even when the washing
machine is switched off.
Before installing the washing
machine in its final location, ensure
the signal strength is sufficient for
your Wi-Fi network.
Availability of the Wi-Fi connection
The Wi-Fi connection shares a
frequency range with other appliances
(including microwave ovens and remote
control toys). This may result in
sporadic or even complete connection
failures. Therefore, a constant
availability of featured functions cannot
be guaranteed.
Miele@home availability
The ability to use the Miele@mobile App
depends on the availability of the
Miele@home service in your country.
The Miele@home service is not
available in every country.
For information about availability,
please visit www.miele.com.
Miele@mobile App
You can download the Miele@mobile
App from the Apple App Store® or the
Google Play Store™ free of charge (only
functional in selected countries).

Before using for the first time
20
Switching on the washing
machine
Press the  sensor.
The welcome screen will light up.
The display will guide you through the
6steps of the initial commissioning
process.
1. Setting the language
You will be asked to select the language
you require for the display. It is possible
to change the language at any time via
the Settings menu.
english (AU)
Language
english (CA)
english (GB)
english (US)
español
français (F)
OK
Scroll to the left or the right until the
language you want appears.
Touch the sensor for the language
you want.
The selected language will be
highlighted in orange and the display
will change to the menu for setting up
Miele@home.
2. Setting up Miele@home
Skip Continue
Set up “Miele@home”?

To set up Miele@home now: touch
the Continue sensor.
Useful tip: To postpone setup until
later: touch the Skip sensor. The
following message will appear in the
display:
It is possible to set up later in “Settings” /
“Miele@home”.
Confirm with the OKsensor.
Via WPS via App
Which connection method do you
want to use?

Select the connection method you
wish to use.
You will then be guided by the display
and the Miele@mobile App.