P3788 (X70A) © Kohler Mira Limited, February 2002
Section Customer Service
GuaranteeofQuality After Sales Service
Mira Showers
Kohler Mira Ltd
Cromwell Road,
Cheltenham GL52 5EP.
BS EN ISO 9001 : 199
Reg. No. FM 14648
Mira is a registered trade mark.
Thecompanyreservestherighttoalterproduct
specifications without notice.
www.mirashowers.com
Within the guarantee period we will resolve defects, free of
charge,byrepairingorreplacingpartsormodulesaswemay
choose.
Not covered by this guarantee:
Damageordefectsarisingfromincorrectinstallation,improper
use or lack of maintenance, including build-up of limescale.
Mira Showers guarantee products against any defect of
materials or workmanship for one year from the date of
purchase (2 years for Mira Select and 3 years for Mira Excel
ranges).
What to do if something goes wrong
Should this not resolve the difficulty, simply contact our
Customer Services who will give every assistance, and if
necessary arrange for our service engineer to visit.
Iflatertheperformanceofyourshowerdeclines, consultthis
manual toseewhethersimplehomemaintenanceisrequired.
Please call our Customer Services to talk the difficulty
through, request service under guarantee if applicable, or
take advantage of our comprehensive After-Sales service.
Payment should be made directly to the Service Engineer/
Agent, using Visa, Access or a cheque supported by a
banker’s card.
England, Scotland & Wales
MiraShowersCustomerServices
Telephone: 01242262888
8.30am to 5pm Working days (4.30pm Fri)
8.30 am to 12.30pm Saturday
Fax: 01242282595
By Post: CromwellRoad
Cheltenham
Gloucester GL52 5EP
As part of our quality and training programme calls
may be recorded or monitored
ForCustomers inNorthernIreland
WmHLeech&SonLtd
Telephone: 028 9044 9257 – Mon to Fri 9 am-5pm
Fax: 028 9044 9234 – 24 hours
Post: Maryland Industrial Estate
BallygowanRoad
Moneyreagh,CoDown
BT236BL
For Customers in Republic of Ireland
ModernPlantLtd
Telephone: Dublin 01 4591344 - Mon to Fri 9am to 5pm
Fax: Dublin 01 4592329 – 24 hours
Post: Otter House
NaasRoad
Clondalkin
Dublin22
Tovalidatetheguarantee,please return your completed
registrationcard.
To be free of charge, service work must only be undertaken
byMira Showers orourapproved agents inNorthernIreland
and Republic of Ireland.
Service under this guarantee does not affect the expiry
date. The guarantee on any exchanged parts or product
endswhenthenormalproductguaranteeperiodexpires.
Damage or defects if the product is taken apart, repaired or
modifiedbyanypersonnotauthorisedbyMiraShowersorour
approved agents.
Thisguarantee is inaddition to yourstatutoryand other
legal rights.
Before using your shower
Pleasetakethetimetoreadandunderstandtheoperating
and safety instructions detailed in this manual.
Ifwhenyoufirstuseyourshoweritdoesn’tfunctioncorrectly,
first contact your installer to check that installation and
commissioning are satisfactory and in accordance with the
instructionsinthismanual.Weareon-handtoofferyouoryour
installer any advice you may need.
Spare Parts
OurCustomerServicesTeamiscomprehensivelytrained
to provide every assistance you may need: help and
advice, spare parts or a service visit.
Wemaintainanextensivestockofspares,andaimtohave
functional parts available for ten years from the date of
final manufacture of the product.
Spares can be purchased from approved stockists or
merchants(locationsonrequest)ordirectfromCustomer
Services.
Note!Intheinterestsofsafety,sparesrequiringexposure
tomainsvoltagescanonlybesenttocompetentpersons.
Spares direct will normally be despatched within two
working days. Payment can be made by Visa or Access
at the time of ordering. Should payment by cheque be
preferred a pro-forma invoice will be sent.
OurService Forceis availableto provide aquality serviceat
a reasonable cost. You will have the assurance of a Mira
trainedengineer/agent,genuineMiraspares–anda12month
guarantee on the repair.
Service
To contact us:
