MIRABELLA Snap 8S User manual

1 | P a g e
Quick Start Guide
FULL HD Battery Wi-Fi Outdoor Camera
Model: Snap 8S
KEYCODE: 43061044
v.2.0.0 26/03/2021

2 | P a g e
Welcome, Thank you for choosing our smart camera, getting started is easy
What’s included
Snap 8S
Bracket
screw set
charging Cable
Product Details
Note: battery can be recharged with the supplied USB cable and standard 5V 1A mobile
phone USB adaptor (not included)
Commented [b1]: 1.Double check if Welcome keep blod
font,
2.The T of thank you if need lower-case
Commented [b2]: There not use blod font, if add?

3 | P a g e
1. Connection Preparation
It is important that your phone is connected to the 2.4Ghz Wi-Fi and not to the 5GHz
network.
To verify your mobile device is set to a 2.4Ghz Wi-Fi network, navigate to the Settings menu
and click on Wi-Fi. In this menu you will see all the detectable networks in your area. Locate
the SSID (the name of your network) and ensure that the Wi-Fi SSID does not end with a 5G
/ 5GHz.
Check that you have a strong Wi-Fi signal (at least two bars) in the location where the smart
camera is to be installed.
If you don’t have at least two bars signal on your phone, then you may need to reconsider
relocating the camera to a different location or obtain a Wi-Fi extender to boost the Wi-Fi
signal strength.
Install the APP and register Account
For the best experience, download the "Mirabella Genio" APP to your smartphone from the
App Store or Google Play.
1. Insert the Micro SD card
(Please note that the camera will work without an SD card, but it will not be able to record
any footage.)

4 | P a g e
Remove the rubber cap to expose the SD card slot, insert the Micro SD card gently into the
SD card slot. Please pay attention to the direction of the Micro SD card. Do not force it
inside, once inserted, refit the rubber cap.
Micro SD card size needs >8GB, Support up to Max of 128Gb, FAT32 format only, The
camera doesn’t support NTFS file system.
2. Camera Installation

5 | P a g e
3. Pairing the camera using Mirabella Genio App
1. Press the power button and wait for the indicator light to start blinking RED slowly,
(1 blink every 2 seconds) if it fails to blink, simply remove the rubber cap, to expose
the SD card slot and reset button, Press and hold the reset button until you hear the
“bugu” sound, camera is now ready to pair
2. Check your mobile phone is connected to 2.4Ghz Wi-Fi network , Wi-Fi name should
not end with -5G
3. Open the Mirabella Genio APP, tap on +, then choose Security & Sensor and select
your camera from the list
4. Double check and ensure that the LED indicator light is still blinking red and blinking
slowly, tap confirm blinking slowly and enter your 2.4GHz Wi-Fi name and password
5. Tap continue and the QR code will appear on phone screen, place this QR code in
front of the camera at approximate 15-20cm, until your hear a sound, the indicator
light will now change from red to blue. Please wait for indicator light became solid
blue, then tap the beeped/indicator switch button
Commented [b3]: Attention, have Chinese words.

6 | P a g e
example of how to scan QR code
QR code is the code on your phone screen,
not the barcode on the camera box
6. Camera is now successfully added into your APP. Please refer to the FAQ section for
troubleshooting if this method does not connect.
Q. LED indicator is not blinking slowly as per APP screen
A. Power off the camera, wait for 20 sec, then reinsert the battery. Use the reset pin and
depress the reset hole until you hear a sound, then release the reset pin, wait for another
30-40 sec until the light starts to blink red slowly (1 blink every two seconds).
Q. Camera doesn’t scan the QR code
A. Please ensure camera is in the pairing mode, indicator light is blinking red slowly as per
APP screen, if you are unsure, please simply reset it
Q. After scanning the QR code, indicator light doesn’t turn into solid blue
A. This is an indication of communication error with router, if you are using IOS 14, please
ensure local network setting permission is turned on for Genio APP
Q. I am using Telstra NBN, I disabled the 5Ghz and I still cannot get it to pair?
A. Please follow the Guest Network paring instructions at
https://mirabellagenio.net.au/faqs

7 | P a g e
Camera usage Tips (user interface may change with APP updates)
Tap on the pencil icon or … icon you can access the camera’s Settings page
Tap on and speak to your visitor (Two way
talk must enable on basic function settings)
Record live footage into your phone’s
internal storage
Take screenshots of current live footage
Access the footage recorded on the Micro
SD card
To turn sound on/ off
To change video quality , high definition or standard definition
To access to camera’s settings page
To switch to full screen view mode
: Wi-Fi signal, if signal is less than 60% you should consider changing
the location or boost the Wi-Fi Signal using Wi-Fi extender
Commented [b4]: Left line of sheet is not straight

8 | P a g e
Device Name:
You can customize the camera name here
Share Device, If you wish to share or remove this
camera with other genio APP user
Device information: Detail information for this
camera, owner information, Virtual ID, IP address etc
Power Management Settings: Set the battery
reminder percentage
Basic Function Settings: Please ensure Talk Mode is
set as Two Way Talk,
PIR: Motion detection On/off and detection sensitivity
level setting, have it off will save your battery life.
Memory Card Settings: This will only appear when
8GB-128GB Micro SD card is inserted
Firmware information: When new firmware is
released for this camera you will see this notification
icon.
Remove Device: Remove the device from current
account so you can re-pair it again or pair under
different account
We recommend use Scandisk, Verbatim, Kingston , Samsung Class 10 high
speed micro SD card for best performance.
Remember the performance of Wi-Fi camera is relies heavily on the performance of your
router,
If you are using Telstra NBN or a dual-band router, you must disable the 5GHz Wi-Fi in order
to make a successful connection and for best overall performance, as MOST smart products
in Australia only work on the 2.4Ghz signal.

9 | P a g e
FAQ:
How to connect camera to another router?
Go the camera’ settings page, look for “remove device” Remove it and reset the camera and
pair it again through the app.
Poor performance, take long time to load the live footage?
Please check the Wi-Fi signal, if it is less than 60%, you will need consider changing the
camera location or purchase a Wi-Fi extender to boost the signal.
Camera went offline and doesn’t reconnect back online by itself?
Go the camera’ settings page, look for “remove device” Remove it and reset the camera and
pair it again through the app.
Followed the pairing process but still receive the error Cannot find Device?
•Manually disable the 5Ghz Wi-Fi signal on the router setting
•Ensure that the 2.4Ghz Wi-Fi signal is on.
•Ensure the indicator light is blinking RED slowly as per APP screen (1 blink per 2
seconds)
•Please check you have entered the correct 2.4Ghz Wi-Fi SSID and password
I am using Telstra NBN, I disabled the 5Ghz and I still cannot get it to pair?
Please follow the Guest Network paring instructions on
https://mirabellagenio.net.au/faqs
If you have done all of the above, ensuring that the 5Ghz is disabled and the
light changed from blinking red to blinking blue, but failed to become a solid
blue, then your modem could be incompatible with smart device.
How to turn on or turn off movement notification?
1. On the Genio APP home screen, Tap on Me -> Settings -> Push
Notification -> turn on/off Enable notifications
2. On the iphone, Settings -> Notifications -> turn on/off Allow
Notification
For multiple camera setup, change camera view or arrange device set up
sequences and manage rooms?

10 | P a g e
On the genio APP home screen, tap on … on the top right corner, to access these options ,
tap on V to switch below rooms
Need more help or need further technical assistant from Mirabella engineer?
On the genio APP home screen, tap on, Me, -> FAQ & Feedback -> Report issue
Fill the fault information or suggest for the APP/product, then submit
Remember the performance of Wi-Fi camera is relies heavily on the performance of your router, If you are
using Telstra NBN or a dual-band router, you must disable the 5GHz Wi-Fi in order to make a
successful connection and for best overall performance, as MOST smart products in Australia only
work on the 2.4Ghz signal.