Mirapoint RazorSafe 170 Installation instructions

RazorSafe 170 (RS170)
Hardware Guide
Release: AOS 5.0
September 2010
Part Number: 010-00825c
This manual supports Archiving Operating System (AOS) release 5.0 and later AOS releases
until replaced by a newer edition.

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3
Preface
This guide documents hardware installation and maintenance issues for Mirapoint
RazorSafe 170 (RS170) appliances.
For a complete list and description of the Mirapoint product line, contact your local
reseller, or visit Mirapoint online at:
http://www.mirapoint.com
This guide contains the following chapters:
◆Chapter 1, About Your Appliance—describes the various parts, features,
indicators, codes and messages of the appliance.
◆Chapter 2, Installing Appliance Components—describes how to remove and
install the various field-supported components.
◆Appendix A, Troubleshooting Appliance Hardware—describes the various
potential component failures and solutions.
◆Appendix B, Jumpers and Connectors—describes the various system jumpers,
switches and connectors on the system board.
About Mirapoint Documentation
Documentation for all Mirapoint products is available through the Information
Library on the Mirapoint Support website:
https://support.mirapoint.com/
The Information Library provides the hardware and software documentation for all
supported Mirapoint releases and appliances, and the Support Knowledge Base.
The Support site is accessible to all customers with a valid Support Contract. If your
company has a valid contract but you need a Support login ID, email
[email protected].
For a glossary of terms associated with Mirapoint products, see http://
www.mirapoint.com/glossary/.
Getting Technical Support
If you experience problems with your appliance, contact the company from which
you purchased your Mirapoint appliance.

4
Preface
If you purchased your appliance directly from Mirapoint, contact Mirapoint
Technical Support by email, telephone, or via the Mirapoint Support website:
Email: [email protected]
(China) [email protected]
Telephone:
❍(USA) 1-877-MIRAPOINT (1-877-647-2764)
❍(UK) +44 (or 0) 1628-535699
❍(China) 400 707 1086
❍(Australia) 1 800 633 784
❍(Elsewhere) [phone]
Website: https://support.mirapoint.com/
When contacting Technical Support, be prepared with the following information
about your appliance:
Typographic Conventions
Table 2 describes what the different fonts and typefaces indicate in this manual.
Table 1 Appliance Information for Technical Support
Information
MOS CLI command
(Message Server,
RazorGate)
AOS UI Location
(RazorSafe)
Software release Version In the Status tab, select System Info.
Host ID License Hostid In the Status tab, select System Info.
Serial number Model Get Serial In the Status tab, select System Info.
Hardware model Model Get Chassis In the Status tab, select System Info.
Table 2 Typographic Conventions in This Manual
Typeface Use Example
Bold User interface elements From the File menu, select Save As...
Italic Definitions, emphasis, or
titles
A folder is a container that stores email
messages.
Specify at least two DNS servers.
For more information, see the Mirapoint
Message Server Administrator’s Guide.
* Command-line interface (CLI) commands are case-insensitive, except where noted.
For readability, commands in this manual are shown in mixed case (for example,
License Hostid).

5
Iconic Conventions
Iconic Conventions
Table 3 describes what the different icons in this manual indicate.
Courier Screen display text, command
names, or text to type *
Enter your IP address:
Use the License Hostid command.
At the prompt, type Version.
Courier
Italic
Variables for which you
substitute when you type
your_IP_address
Table 3 Iconic Conventions in This Manual
Icon Use
Best practices information (Mirapoint recommendations)
Note information that should be read
Critical information
License information
Potential of causing bodily harm (hardware only)
Table 2 Typographic Conventions in This Manual (Continued)
Typeface Use Example
* Command-line interface (CLI) commands are case-insensitive, except where noted.
For readability, commands in this manual are shown in mixed case (for example,
License Hostid).

6
Preface

7
Contents
Preface .......................................................................................3
About Mirapoint Documentation .......................................................................................3
Getting Technical Support ..................................................................................................3
Typographic Conventions...................................................................................................4
Iconic Conventions .............................................................................................................5
1
About Your Appliance ................................................................11
Accessing Appliance Features During Startup ...................................................................11
Front-Panel Features and Indicators..................................................................................12
Back-Panel Features and Indicators...................................................................................13
Guidelines for Connecting External Devices ...............................................................14
NIC Indicator Codes.........................................................................................................14
Appliance Messages ..........................................................................................................15
Warning Messages ............................................................................................................24
Diagnostics Messages........................................................................................................24
Alert Messages..................................................................................................................24
Other Information You May Need ...................................................................................25
2
Installing Appliance Components .................................................27
Recommended Tools.........................................................................................................28
Inside the Appliance..........................................................................................................28
Front Bezel........................................................................................................................28
Removing the Front Bezel ...........................................................................................29
Installing the Front Bezel ............................................................................................29
Opening and Closing the Appliance..................................................................................29
Opening the Appliance ...............................................................................................30
Closing the Appliance .................................................................................................30

8
Optical Drive ...................................................................................................................31
Removing an Optical Drive........................................................................................ 31
Installing an Optical Drive ......................................................................................... 32
Hard Drives .....................................................................................................................33
Removing a Hard Drive ............................................................................................. 33
Installing a Hard Drive............................................................................................... 34
Removing a Hard Drive From a Hard-Drive Bracket ................................................. 35
Installing a Hard Drive into a Hard-Drive Bracket..................................................... 36
Expansion Cards .............................................................................................................. 37
Expansion Card Installation Guidelines ..................................................................... 37
Installing an Expansion Card ..................................................................................... 37
Removing an Expansion Card.................................................................................... 38
Expansion-Card Riser ...................................................................................................... 39
Removing an Expansion-Card Riser........................................................................... 39
Installing an Expansion-Card Riser............................................................................ 40
Cooling Shroud ................................................................................................................ 40
Removing the Cooling Shroud ................................................................................... 41
Installing the Cooling Shroud..................................................................................... 42
Memory ........................................................................................................................... 42
General Memory Module Installation Guidelines....................................................... 42
Removing Memory Modules...................................................................................... 43
Installing Memory Modules ....................................................................................... 44
Cooling Fans ....................................................................................................................45
Removing a Cooling Fan............................................................................................ 46
Installing a Cooling Fan ............................................................................................. 47
Processors ........................................................................................................................ 47
Removing a Processor ................................................................................................ 47
Installing a Processor.................................................................................................. 49
Power Supply ................................................................................................................... 50
Removing the Power Supply....................................................................................... 50
Installing the Power Supply........................................................................................ 51
Removing the Power Supply Blank............................................................................. 52
Installing the Power Supply Blank.............................................................................. 52
System Battery..................................................................................................................52
Removing the System Battery..................................................................................... 52
Installing the System Battery ...................................................................................... 53
Control Panel Assembly ................................................................................................... 53
Removing the Control Panel Assembly....................................................................... 53
Installing the Control Panel Assembly........................................................................ 55
System-Board ................................................................................................................... 55
Removing the System-Board....................................................................................... 55
Installing the System-Board........................................................................................ 56

9
A
Troubleshooting Appliance Hardware...........................................59
Safety First—For You and Your Appliance .......................................................................59
Troubleshooting Appliance Startup Failure.......................................................................60
Troubleshooting External Connections .............................................................................60
Troubleshooting the Video Subsystem ..............................................................................60
Troubleshooting a USB Device..........................................................................................60
Troubleshooting a Serial I/O Device..................................................................................61
Troubleshooting a NIC.....................................................................................................61
Troubleshooting a Wet Appliance.....................................................................................62
Troubleshooting a Damaged Appliance ............................................................................63
Troubleshooting the System Battery..................................................................................63
Troubleshooting a Power Supply ......................................................................................64
Troubleshooting Appliance Cooling Problems ..................................................................64
Troubleshooting a Fan......................................................................................................65
Troubleshooting Memory .................................................................................................65
Troubleshooting an Optical Drive.....................................................................................66
Troubleshooting a Hard Drive..........................................................................................67
Troubleshooting Expansion Cards....................................................................................68
Troubleshooting the Processor..........................................................................................68
B
Jumpers and Connectors .............................................................71
System-Board Jumpers ......................................................................................................71
System-Board Connectors .................................................................................................72
Disabling a Forgotten Password........................................................................................73

10

11
1
About Your Appliance
This chapter provides a high-level introduction of the Mirapoint RazorSafe 170
(RS170) appliance, including:
◆Accessing Appliance Features During Startup
◆Front-Panel Features and Indicators on page 12
◆Back-Panel Features and Indicators on page 13
◆NIC Indicator Codes on page 14
◆Appliance Messages on page 15
◆Warning Messages on page 24
◆Diagnostics Messages on page 24
◆Alert Messages on page 24
◆Other Information You May Need on page 25
Accessing Appliance Features During Startup
The following keystrokes provide access to appliance features during startup.
Keystroke Description
<F2> Enters the System BIOS.
<F10> Enters System Services, which opens the
Unified Server
Configurator
from which you can access utilities such as
system diagnostics. For usage, contact your Mirapoint
respresentative.
Some Unified Server Configurator processing, such as
software updates, can cause virtual devices to be created that
at times may appear as USB devices attached to your
appliance. These connections are both secure and temporary,
and can be disregarded.

About Your Appliance
12
1
Front-Panel Features and Indicators
Figure 1 Front-Panel Features and Indicators (3.5-Inch Chassis)
Item Indicator, Button, or
Connector Icon Description
1 Power-on indicator/
power button
The power-on indicator lights when the
appliance power is on.
The power button controls the DC power
supply output to the appliance. When the
appliance bezel is installed, the power
button is not accessible.
Note: When powering on the appliance,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the appliance.
Caution: Never use the power button to
to power off the appliance.
2 NMI button Used to troubleshoot software and device
driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
AOS release's documentation.
3 Video connector Connects a monitor to the appliance.
4 Hard drive activity
indicator
Lights up when the hard drive is in use.
5 Diagnostic indicator
lights (4)
The four diagnostic indicator lights
display error codes during system startup.
6 System status
indicator
Lights blue during normal
appliance operation.
Lights amber when the appliance needs
attention due to a problem.
1457
9
8
310
6
2

Back-Panel Features and Indicators
13
Back-Panel Features and Indicators
Figure 2 shows the controls, indicators, and connectors located on the appliance's
back panel.
Figure 2 Back-Panel Features and Indicators
7 System identification
button
The system identification buttons on the
front and back panels can be used to
locate a particular appliance within a
rack. When one of the buttons is pushed,
the appliance status indicators on the
front and back panels light blue until one
of the buttons is pushed again.
8 USB connectors (2) Connects USB devices to the appliance.
The ports are USB 2.0-compliant.
9 System identification
panel
A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address. Space is
provided for an additional label.
10 Optical drive One slim-line SATA DVD-ROM drive.
NOTE: DVD devices are data only.
Item Indicator, Button, or
Connector Icon Description
1 PCIe expansion card
slot
Connects a PCI Express expansion card.
2 Serial connector Connects a serial device to the appliance.
3 Video connector Connects a VGA display to the appliance.
4 eSATA Connects additional storage devices.
5 USB connectors (2) Connects USB devices to the appliance. The
ports are USB 2.0-compliant.
Item Indicator, Button, or
Connector Icon Description
211
3456 78
910
1

About Your Appliance
14
1
Guidelines for Connecting External Devices
◆Power off power to the appliance and external devices before attaching a new
external device. Power on any external devices before turning on the appliance
(unless the documentation for the device specifies otherwise).
◆Ensure that the appropriate driver for the attached device has been installed on
the appliance.
NIC Indicator Codes
Figure 3 NIC Indicators
6 Ethernet connectors
(2)
Embedded 10/100/1000 NIC connectors.
7 System status
indicator
Lights blue during normal
appliance operation.
Lights amber when the appliance needs
attention due to a problem.
8 System identification
button
The system identification buttons on the front
and back panels can be used to locate a
particular appliance within a rack. When one
of the buttons is pushed, the appliance status
indicators on the front and back panels light
blue until one of the buttons is pushed again.
9 System identification
connector
Connects the optional appliance status
indicator assembly through the optional cable
management arm.
10 Power supply 250 W power supply.
11 Retention clip Secures the power cable.
1 link indicator 2 activity indicator
Indicator Description
Link and activity indicators are off The NIC is not connected to the
network.
Item Indicator, Button, or
Connector Icon Description
12

Appliance Messages
15
Appliance Messages
Appliance messages appear on the screen to notify you of a possible problem with
the appliance.
nIf you receive an appliance message not listed in the table, check the documentation
for the application that is running when the message appears or the AOS release's
documentation for an explanation of the message and recommended action.
Link indicator is green The NIC is connected to a valid network
link at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network
link at 10/100 Mbps.
Activity indicator is green blinking Network data is being sent or received.
Table 4 Appliance Messages
Message Causes Corrective Actions
Alert! Continuing
appliance boot
accepts the risk that
appliance may
power down
without warning.
The system
configuration of
processor, memory
modules, and expansion
card may not be
supported by the power
supply.
If any appliance components were just
upgraded, return the appliance to the
previous configuration. If the
appliance boots without this warning,
then the replaced component(s) are
not supported with this power supply.
See Power Supply on page 50.
Alert! System fatal
error during
previous boot.
An error caused the
appliance to reboot.
Check other system messages for
additional information for possible
causes.
BIOS
MANUFACTURIN
G MODE detected.
MANUFACTURIN
G MODE clears
before the next
boot. System reboot
required for normal
operation.
Appliance is in
manufacturing mode.
Reboot to take the appliance out of
manufacturing mode.
BIOS Update
Attempt Failed!
Remote BIOS update
attempt failed.
Retry the BIOS update. If problem
persists, see Getting Technical Support
on page 3.
Caution!
NVRAM_CLR
jumper is installed
on system-board.
Please run SETUP.
NVRAM_CLR jumper
is installed in the clear
setting. CMOS has been
cleared.
Move the NVRAM_CLR jumper to
the default position (pins 3 and 5). See
Figure 21 on page 72 for jumper
location. Restart the appliance and
re-enter the BIOS settings.
Indicator Description

About Your Appliance
16
1
CPU set to
minimum
frequency.
The processor speed
may be intentionally set
lower for power
conservation.
If not an intentional setting, check any
other system messages for possible
causes.
Current boot mode
is set to UEFI.
Please ensure
compatible
bootable media is
available. Use the
system setup
program to change
the boot mode as
needed.
The appliance failed to
boot because UEFI boot
mode is enabled in BIOS
and the boot operating
system is non-UEFI.
Ensure that the boot mode is set
correctly and that the proper bootable
media is available.
Decreasing
available memory.
Faulty or improperly
installed memory
modules.
Reseat the memory modules. See
Troubleshooting Memory on page 65.
Embedded NICx
and NICy:
OS
NIC=<ENABLED
|DISABLED>,
Management
Shared
NIC=<ENABLED
|DISABLED>
The operating system
NIC interface is set in
BIOS. The Management
Shared NIC interface is
set in management
tools.
Check the system management
software or the System BIOS for NIC
settings. If a problem is indicated, see
Troubleshooting a NIC on page 61.
Error 8602 -
Auxiliary Device
Failure. Verify that
mouse and
keyboard are
securely attached to
correct connectors.
Mouse or keyboard
cable is loose or
improperly connected.
Reseat the mouse or keyboard cable.
Defective mouse or
keyboard.
Ensure that the mouse or keyboard is
operational. See Troubleshooting a
USB Device on page 60.
Gate A20 failure. Faulty keyboard
controller; faulty
system-board.
See Getting Technical Support on
page 3.
General failure. The AOS release is
unable to carry out the
command.
This message is usually followed by
specific information. Note the
information, and take the appropriate
action to resolve the problem.
Invalid
configuration
information - please
run SETUP
program.
An invalid appliance
configuration caused a
system halt.
Run the System BIOS and review the
current settings.
Table 4 Appliance Messages (Continued)
Message Causes Corrective Actions

Appliance Messages
17
Keyboard controller
failure.
Faulty keyboard
controller; faulty
system-board.
See Getting Technical Support on
page 3.
Keyboard data line
failure.
Keyboard stuck key
failure.
Keyboard cable
connector is improperly
connected or the
keyboard is defective.
Reseat the keyboard cable. If the
problem persists, see Troubleshooting
a USB Device on page 60.
Keyboard fuse has
failed.
Overcurrent detected at
the keyboard connector.
See Getting Technical Support on
page 3.
Local keyboard
may not work
because all user
accessible USB ports
are disabled. If
operating locally,
power cycle the
appliance and enter
system setup
program to change
settings.
The USB ports are
disabled in the system
BIOS.
Power down and restart the appliance
from the power button, and then enter
the System BIOS to enable the USB
port(s).
Manufacturing
mode detected.
Appliance is in
manufacturing mode.
Reboot to take the appliance out of
manufacturing mode.
Maximum rank
count exceeded.
The following
DIMM has been
disabled: x
Invalid memory
configuration. The
appliance runs but with
the specified memory
module disabled.
Ensure that the memory modules are
installed in a valid configuration. See
General Memory Module Installation
Guidelines on page 42.
Memory address
line failure at
address, read value
expecting value.
Faulty or improperly
installed memory
modules.
See Troubleshooting Memory on
page 65.
Memory double
word logic failure at
address, read value
expecting value.
Faulty or improperly
installed memory
modules.
See Troubleshooting Memory on
page 65.
Memory
Initialization
Warning: Memory
size may be
reduced.
Invalid memory
configuration. The
appliance runs but with
less memory than is
physically available.
Ensure that the memory modules are
installed in a valid configuration. See
General Memory Module Installation
Guidelines on page 42.
Memory odd/even
logic failure at
address, read value
expecting value.
Faulty or improperly
installed memory
modules.
See Troubleshooting Memory on
page 65.
Table 4 Appliance Messages (Continued)
Message Causes Corrective Actions

About Your Appliance
18
1
Memory write/read
failure at address,
read value
expecting value.
Faulty or improperly
installed memory
modules.
See Troubleshooting Memory on
page 65.
Memory set to
minimum
frequency.
The memory frequency
may be intentionally set
lower for power
conservation.
If not an intentional setting, check any
other appliance messages for possible
causes.
The current memory
configuration may
support only the
minimum frequency.
Ensure that your memory
configuration supports the higher
frequency. See General Memory
Module Installation Guidelines on
page 42.
Memory tests
terminated by
keystroke.
POST memory test was
terminated by pressing
the spacebar.
Information only.
MEMTEST lane
failure detected on
x.
Invalid memory
configuration. A
mismatched memory
module is installed.
Ensure that the memory modules are
installed in a valid configuration. See
General Memory Module Installation
Guidelines on page 42.
No boot device
available.
Faulty or missing
optical drive subsystem,
hard drive, or hard-
drive subsystem, or no
bootable USB key
installed.
Use a bootable USB key, CD, or hard
drive. If the problem persists, see
Troubleshooting a USB Device on
page 60, Troubleshooting an Optical
Drive on page 66, and
Troubleshooting a Hard Drive on
page 67.
No boot sector on
hard drive.
Incorrect configuration
settings in System BIOS,
or no operating system
on hard drive.
Check the hard-drive configuration
settings in the System BIOS. If
necessary, install the operating system
on your hard drive. See your AOS
release documentation.
No timer tick
interrupt.
Faulty system-board. See Getting Technical Support on
page 3.
PCI BIOS failed to
install.
PCIe device BIOS
(Option ROM)
checksum failure
detected during
shadowing.
Cables to expansion
card loose; faulty or
improperly installed
expansion card.
Reseat the expansion card. Ensure
that all appropriate cables are securely
connected to the expansion card. If
the problem persists, see
Troubleshooting Expansion Cards on
page 68.
Table 4 Appliance Messages (Continued)
Message Causes Corrective Actions

Appliance Messages
19
PCIe Training
Error: Expected
Link Width is x,
Actual Link Width
is y.
Faulty or improperly
installed PCIe card in
the specified slot.
Reseat the PCIe card in the specified
slot number. See Troubleshooting
Expansion Cards on page 68. If the
problem persists, see Getting
Technical Support on page 3.
Plug & Play
Configuration
Error.
Error encountered in
initializing PCIe device;
faulty system-board.
Install the NVRAM_CLR jumper in
the clear position (pins 1 and 3) and
reboot the appliance. See Figure 21 on
page 72 for jumper location. If the
problem persists, see Troubleshooting
Expansion Cards on page 68.
Quad rank DIMM
detected after single
rank or dual rank
DIMM in socket.
Invalid memory
configuration.
Ensure that the memory modules are
installed in a valid configuration. See
General Memory Module Installation
Guidelines on page 42.
Read fault.
Requested sector
not found.
The operating system
cannot read from the
USB medium or device,
hard drive, or optical
drive or the appliance
could not find a
particular sector on the
disk, or the requested
sector is defective.
Replace the optical medium, USB
medium or device. Ensure that the
USB or SATA cables are properly
connected. See Troubleshooting a USB
Device on page 60, Troubleshooting
an Optical Drive on page 66, or
Troubleshooting a Hard Drive on
page 67 for the appropriate drive(s)
installed in your appliance.
SATA Portxdevice
not found.
There is no device
connected to the
specified SATA port.
Information only.
SATA port xdevice
auto-sensing error.
SATA port xdevice
configuration error.
SATA port xdevice
error.
The drive connected to
the specified SATA port
is faulty.
Replace the faulty drive.
Sector not found.
Seek error.
Seek operation
failed.
Faulty hard drive or
USB medium or device.
Replace the USB medium or device.
Ensure that the USB is properly
connected. See Troubleshooting a USB
Device on page 60, Troubleshooting
an Optical Drive on page 66, or
Troubleshooting a Hard Drive on
page 67 for the appropriate drive(s)
installed in your appliance.
Shutdown failure. General system error. See Getting Technical Support on
page 3.
Table 4 Appliance Messages (Continued)
Message Causes Corrective Actions

About Your Appliance
20
1
The amount of
system memory has
changed.
Memory has been added
or removed or a
memory module may be
faulty.
If memory has been added or
removed, this message is informative
and can be ignored. If memory has not
been added or removed, check the SEL
to determine if single-bit or multi-bit
errors were detected and replace the
faulty memory module. See
Troubleshooting Memory on page 65.
The following
DIMMs should
match in geometry:
x,x,...
Invalid memory
configuration. The
specified memory
modules do not match
in size, number of ranks,
or number of data lanes.
Ensure that the memory modules are
installed in a valid configuration. See
General Memory Module Installation
Guidelines on page 42.
The following
DIMMs should
match in rank
count: x,x,...
The following
DIMMs should
match in size: x,x,...
The following
DIMMs should
match in size and
geometry: x,x,...
The following
DIMMs should
match in size and
rank count: x,x,...
Thermal sensor not
detected
on x.
A memory module
without a thermal
sensor is installed in the
specified memory slot.
Replace the memory module.
Processors on page 47.
Time-of-day clock
stopped.
Faulty battery or faulty
chip.
See Troubleshooting the System
Battery on page 63.
Time-of-day not set
- please run SETUP
program.
Incorrect Time or Date
settings; faulty system
battery.
Check the Time and Date settings. If
the problem persists, replace the
system battery. See System Battery on
page 52.
Timer chip counter
2 failed.
Faulty system-board. See Getting Technical Support on
page 3.
Table 4 Appliance Messages (Continued)
Message Causes Corrective Actions