Mircom TX3 Series User manual

Version 2.3 TX3 MiEntry Manual 1
LT-6638 Copyright May 2018
TX3 Series
MiEntry Manual

2TX3 MiEntry Manual Version 2.3
LT-6638 Copyright May 2018
Copyright May 2018 Mircom Inc.
All rights reserved.
TX3 MiEntry Manual Version 2.3
Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mircom
25 Interchange Way
Vaughan, Ontario
L4K 5W3
905.660.4655
Fax:[phone]

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Contents
1 Introduction 4
1.1 MiEntry 4
1.2 System Requirements 4
1.3 Additional Documentation 5
1.4 Terms 5
2 Configuring MiEntry 6
2.1 Allow Notifications on iOS 6
2.2 Change the Password 7
2.3 Configure MiEntry 9
3 Using MiEntry 12
3.1 Answer a Call 12
3.2 Make a Call 13
3.3 During a Call 14
3.4 Call History 15
3.5 Log Out 15
4 Appendix: Settings 16
4.1 User Settings 16
4.2 Video and Advanced Settings 17
5 Warranty and Warning Information 20

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1 Introduction
This manual provides information about configuring and using the MiEntry
mobile app.
1.1 MiEntry
Mircom’s TX3 MiEntry is an app for Android and iOS that provides SIP voice
and video calling with TX3 voice entry products.
1.2 System Requirements
The following mobile devices are recommended:
• iPad: iOS 11.x
• iPhone 6+: iOS 10.x
• iPhone 7: iOS 11.x
• iPhone 8: iOS 11.x
• Samsung S7: Android 7.x
• Samsung S8+: Android 8.x
• Google Pixel: Android 8.x
• LG Nexus 4: Android 5.x
• LG G4: Android 6.x
MiEntry works with the TX3 Touch Screens that support SIP, and the TX3 Nano.
Mircom supports using MiEntry with the SIP services provided by OnSIP.

Introduction
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1.3 Additional Documentation
For additional documentation, see the following Mircom literature:
• LT-6637 TX3 Nano Installation Manual
• LT-1194 TX3 Nano Configuration Manual
• LT-600213 IP Telephony Guide
1.4 Terms
Local Area Network (LAN): An IP network in a limited area, such as a building,
that all the devices are connected to.
OnSIP: Company providing online SIP services (http://onsip.com/).
Registered: All devices that use SIP must be registered with the same SIP server.
SIP (Session Initiation Protocol): A protocol for controlling voice and video
communication over an IP network.
SIP account details: A SIP username, SIP password, and address of the SIP
server.
SIP Client: SIP clients are devices that communicate with each other using SIP.
SIP Server: A computer or program that monitors and establishes the call
between SIP clients.
SIP Trunk: A method of connecting SIP clients to the PSTN or cellular network.
SIP Username: Every SIP client has a unique SIP username.
SIP Password: Every SIP client has a password for registering with the SIP
server.
TCP/IP: The group of protocols that specify how computers communicate with
each other over the Internet.
VOIP: Voice over IP.

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2 Configuring MiEntry
2.1 Allow Notifications on iOS
The first time that you open MiEntry on iOS, the following screen appears.
Figure 1. “MiEntry” Would Like to Send You Notifications
1. Tap Allow. This allows MiEntry to notify you about calls when it is in the
background or closed.
Note: If you tap Don’t Allow, then MiEntry will not notify you about
calls when it is in the background or closed.
If you tap Don’t Allow, you can change this setting in the device’s iOS
Settings later by following the instructions below.
Allow MiEntry Notifications in iOS
1. Tap Settings.
2. Tap Notifications.
3. Tap MiEntry.
4. Turn on Allow Notifications.

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2.2 Change the Password
When the administrator creates an OnSIP account for you, you receive an email
from OnSIP.
Figure 2. Sample Email from OnSIP
1. Click the Activate link in the email.

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Configuring MiEntry
The OnSIP Password Page opens.
Figure 3. OnSIP Password Page
2. Enter a new password in the fields, then click SET.
3. Record the SIP Username and SIP Password (see Figure 3). You will need
them in the next section.
OnSIP sends you a confirmation email.
Figure 4. Sample Confirmation Email
SIP Username
SIP Password
[email protected].com

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2.3 Configure MiEntry
You now have the two pieces of information you need to configure the MiEntry
app to make VOIP calls:
• SIP username (for example [e-mail])
• SIP password
Configure MiEntry with an OnSIP account
1. Open the MiEntry app.
2. Provide the following information as shown in figures 5 and 6.
First field. The first part of the SIP username (before the @)
Second field. The SIP password
Third field. The last part of the SIP username (after the @)
For example, if your SIP username is [e-mail],
then enter jsmith in the first field and mircom.onsip.com in the
third field.
Transport. Leave as is (UDP on iOS and TCP on Android).
Remember Me. Leave this setting On so that you will not have to enter
this information in the future.
Figure 5. MiEntry Registration on iOS
First part of
SIP Username
SIP Password
Last part of SIP
Username

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Configuring MiEntry
Figure 6. MiEntry Registration on Android
3. Tap Register.
First part of
SIP Username
SIP Password
Last part of SIP
Username

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When the Android app is registered successfully, the dialpad appears.
When the iOS app is registered successfully, the dialpad appears and the
word Registered appears at the top.
Figure 7. MiEntry Dialpad
iOS Android

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3 Using MiEntry
Note: The first time that you make or receive a call, your mobile device
will ask you to give MiEntry permission to access the camera and
microphone.
You must give MiEntry permission to use the camera and
microphone in order to make and receive video calls.
3.1 Answer a Call
Answer a call
When you receive a call, the screen shows the display name of the caller (as
configured in the TX3 Nano configurator).
Figure 8. Incoming call
• To answer the call, tap the Answer icon at the bottom of the
screen.
Decline a call
•TaptheCancel icon at the bottom of the screen.

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3.2 Make a Call
Make a call to a SIP username
1. Tap the field that says Tap here to enter an address.
Figure 9. MiEntry Dialpad
2. Type the SIP username of the person you want to call.
3. Tap the phone icon.
Make a regular phone call
1. Dial the phone number on the dialpad.
2. Tap the phone icon.
iOS Android

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Using MiEntry
3.3 During a Call
The screen shows a video feed from the caller, if the caller’s application supports
video and if your MiEntry app is set to accept video calls.
Figure 10. Call in progress
Unlock the door
•TaptheDoor icon at the bottom of the screen.
The call is disconnected. The door automatically locks again after
the visitor has entered.
Refuse access and hang up
•TaptheEnd Call icon at the bottom of the screen.
The call is disconnected and the door does not unlock.
Mute the microphone
•TaptheMicro icon at the bottom of the screen to mute the
microphone.
When the microphone is muted, the caller cannot hear you.
• To unmute the microphone, tap the Micro icon again.

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Mute the speaker
• Tap the Speaker icon at the bottom of the screen to mute the
speaker.
• To unmute the speaker, tap the Speaker icon again.
Stop the video
• Tap the Video icon at the bottom of the screen.
Start the video
• If the video is stopped, tap the Video icon to start the video.
Pause the call
• Tap the Hold icon at the bottom of the screen.
The caller is on hold until you resume the call. The caller will hear
music while he is on hold.
Resume the call
• When the call is paused, tap the Play icon at the bottom of the
screen.
3.4 Call History
See your call history
1. From the dialpad, tap the History icon.
MiEntry shows a list of calls you have made and calls made to you.
2. Tap Missed to see calls that you have missed.
3.5 Log Out
If you log out, then you will no longer be able to receive calls.
1. Tap Settings.
2. Tap Logout at the top of the screen.
The MiEntry app is now unregistered from the SIP server.

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4 Appendix: Settings
MiEntry is configured by default to work with TX3 products, so you should not
need to change the settings.
4.1 User Settings
1. Tap Settings.
You cannot change your account information here. If you want to log in
with a different username, then tap Logout and configure MiEntry again
as described in section 2.3.
Note: On Android, a green dot appears beside the account information
when the account is registered.
2. On iOS, tap Transport to change the transport (UDP, TCP, or TLS). On
Android, log out and log in again to change the transport.
3. On iOS, tap Reset to Default Settings to reset MiEntry to its
factory settings. This does not erase your account information.

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Figure 11. Settings
4.2 Video and Advanced Settings
1. Turn on Enable video. This must be On in order for MiEntry to send and
receive video.
2. Tap Video to access the video settings.
•Initiate video calls. If this setting is On, MiEntry will send a
request for video automatically when it starts a call. Turn this setting
Off if you do not want to send or receive video when you make a
call.
•Accept incoming video calls. If this setting is On, MiEntry will
automatically accept requests for video when it receives a call. Turn
this setting Off if you do not want to send or receive video when
someone calls you.
•Show self view (iOS only). Shows or hides the smaller video feed
of the person making the call.
iOS Android

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Appendix: Settings
•Preferred video size. This is the size of the video that MiEntry
sends. The default is qvga in order to conserve bandwidth.
Note: Higher video resolutions use more bandwidth.
Figure 12. Video Settings
3. Tap Advanced to see the advanced settings.
•Enable animations. Shows or hides the sliding animations that
appear when you choose a different option, for example History or
Dialpad.
•Auto-answer after notification (iOS only). When MiEntry is in
the background or closed and it receives a call, it displays a
notification (if Allow Notifications is on; see section 2.1 on page 6).
Turn Auto-answer after notification On if you want
MiEntry to automatically answer the call when you tap the
notification.
•Open Door Digit. MiEntry sends a DTMF signal to the TX3 Nano
or TX3 Touch Screen to open the door. By default, this is 9in the
TX3 Nano, TX3 Touch Screen, and MiEntry. If this number is
changed in the TX3 Nano or TX3 Touch Screen, then you must also
change it here.
iOS Android

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•Debug (iOS only). If this setting is On, MiEntry records
information that can be used by Mircom technical support to solve
problems.
•Send Logs (iOS only). Tap to open an email message to
[e-mail] containing the debug
logs.
•Clear Logs (iOS only). Tap to erase any debug logs that MiEntry
has recorded.
Figure 13. Advanced Settings
iOS Android

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5 Warranty and Warning Information
WARNING!
Please read this document CAREFULLY, as it contains important warnings,
life-safety, and practical information about all products manufactured by the
Mircom Group of Companies, including Mircom and Secutron branded
products, which shall include without limitation all fire alarm, nurse call,
building automation and access control and card access products (hereinafter
individually or collectively, as applicable, referred to as “Mircom System”).
NOTE TO ALL READERS:
1. Nature of Warnings. The within warnings are communicated to the
reader out of an abundance of caution and create no legal obligation for
Mircom Group of Companies, whatsoever. Without limiting the
generality of the foregoing, this document shall NOT be construed as in
any way altering the rights and obligations of the parties, governed by the
legal documents that apply in any given circumstance.
2. Application. The warnings contained in this document apply to all
Mircom System and shall be read in conjunction with:
a. the product manual for the specific Mircom System that applies
in given circumstances;
b. legal documents that apply to the purchase and sale of a Mircom
System, which may include the company’s standard terms and
conditions and warranty statements;
c. other information about the Mircom System or the parties’ rights
and obligations as may be application to a given circumstance.
4. Security and Insurance. Regardless of its capabilities, no Mircom
System is a substitute for property or life insurance. Nor is the system a
substitute for property owners, renters, or other occupants to act prudently
to prevent or minimize the harmful effects of an emergency situation.
Building automation systems produced by the Mircom Group of
Companies are not to be used as a fire, alarm, or life-safety system.