Mitel SX-200 EL User manual

™, ® - Trademark of Mitel Corporation.
© Copyright 2000, Mitel Corporation.
All rights reserved. Printed in Canada.
®,MC Marques de commerce de MITEL S.C.C..
©Copyright 2000, MITEL S.C.C..
Tous droits réservés. Imprimé au Canada.
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Addendum to the SX-200 EL/ML Superconsole 1000 User Guide
9109-953-083-NA
July/Juillet 2000, Issue/Version 2
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Trademark of MITEL Corporation Ltd.
©Copyright 2000, MITEL Corporation Ltd.
All rights reserved.
Printed in Canada.

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Addendum to the SX-200® EL/ML
SUPERCONSOLE 1000®User Guide
ThisdocumentdescribesfeaturesavailableonthenewSUPERCONSOLE1000(PartNumbers
9189-000-300 through 9189-000-301).
Programming Macros
If you frequently perform a console task that requires several keystrokes, you can automate
thetaskusingamacro.Amacroisa seriesofkeystrokesthatyouassigntoasingle key. Instead
of repeating the keystrokes each time you want to perform a task, you can press the macro
key to execute all the keystrokes at once.
Macrosaredesignedtofacilitatethetransferofcallstovoicemailorforrecoveringcallsreleased
to the wrong extension. You can also use macro keys for one-button dialing of frequently called
telephone numbers; programming macros for other uses is not recommended.
Thetwounlabelledkeysontheconsole(circledintheillustration)areavailableforprogramming
as macro keys. You can also reprogram the Trunk Group and Set Page keys and use them
as macro keys instead.
To program a macro or to clear a previously programmed macro:
1. While holding down the Function key, press the softkey that corresponds to the firmkey
you want to program.
Thedisplayshowsthemacrokeystrokes(ifany)currentlyprogrammedtotheselectedkey.

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2. Enter the keystrokes you want to include in your macro.
Youcanenterupto15keystrokesusingthedialpadkeysand the specialfunctionsoftkeys
explained below.
Use the ←key to correct any mistakes.
Tip: Write down the keystrokes in case you experience problems with the console and
have to reprogram your macros.
3. To clear a previously programmed macro, press the [CLEAR] softkey.
Clearing macros from keys formerly programmed as Trunk Group or Set Page keys
restores their original function.
4. Press the [SAVE/EXIT] softkey to complete the programming.
5. Select another firmkey toprogram or pressthe[EXIT] softkey to leave programmingmode.
To execute a macro
•Press the key programmed with the macro you want to execute.
Special Function Softkeys
The following special function softkeys are available for programming macros:
Press To
[DEST] Dial the number displayed on the DST line when the macro key is
pressed. (Used to program a macro to transfer calls to voice mail;
see the next section for details.)
[LAST NUM] Redial the last number dialed from the console when the macro key
is pressed. (Used to program a macro to recover the most recently
released call; see the next section for details.)
[TONES ON] Send subsequent digits as DTMF tones. (Required when
programming a macro to transfer calls to voice mail; see the next
section for details.)
[INSERT PAUSE] Inserts a 1.5 second pause. When the pause ends, digits after the
pause are dialed. You can create a longer pause by pressing the
[INSERT PAUSE] softkey multiple times.
[TRUNK FLASH] Inserts a flash for further dialing on a trunk. For more information,
see “Flashing on Trunks” in the SUPERCONSOLE 1000 User
Guide.
[RELEASE] Disconnects the console from the call in progress. (Required when
programming a macro to transfer calls to voice mail; see the next
section for details.)

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Programming a Macro for Transfer-to-Voice-mail
To programa macro that transfers calls to a voice mailbox
At step 4 in the programming procedure (see previous page):
•Dial the voice mail hunt group number.
•Press the [INSERT PAUSE] softkey to allow the voice mail system time to respond.
•Press the [TONES ON] softkey.
•Press ∗ or other key (if any) as required by the voice mail system.
•Press the [DEST] softkey to dial the digits displayed on the DST line when you press the
macro key.
•Pressthe[RELEASE]softkeytocompletethetransferandreleasetheconsolefromthecall.
•Select another firmkey to program or press the [EXIT] softkeyto leaveprogramming mode.
Now, when a call you transferred to an unanswered extension recalls, you can press the macro
key to transfer the caller to the extension’s voice mailbox.
Programming a Macro for Last Call Recovery
You can program a macro key to recover a call you transferred to the wrong extension. To
successfully recover the call, you must press the macro key while the extension is still ringing.
Also, you cannot have started another action, such as dialing or answering a call, following the
transfer.
Note : The Cancel key can also be used to recover calls on systems with LIGHTWARE™ 17,
Release 4 software.
To program a macro that recovers calls that you transferred to the wrong extension
At step 4 in the programming procedure (see previous page):
•Enter the Directed Call Pickup access code.
•Press the [LAST NUM] softkey.
•Press the [SAVE/EXIT] softkey to complete the programming.
•Select another firmkey to program orpressthe[EXIT] softkey to leave programming mode.
Adjusting the Handset and Headset Receiver Volume
The Volume keys adjust the volume of the console ringer and the volume of the handset and
headset receiver. Although you can have a handset and a headset connected to the console
at the same time, the receiver volume for each is not individually adjustable; any volume
adjustments you make affect both the handset and the headset.
To adjust the handset andheadsetreceivervolume while a call is in progress and the consoleis
not ringing, or while the console is idle:
•Press ∧repeatedly to increase the volume or ∨to decrease it.
Warning: Because continuous exposure to loud sounds can contribute to hearing loss, keep
the volume at a moderate level.
!