Mitel SX-200 User manual

Elite, InnLine 2020 & InnLine Express Voice Mail
PBX Installation and Testing Guide
Mitel SX-200 DNIC Integration
Using D/82U voice cards

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
2
Mitel SX-200 DNIC Integration for D/82U
REQUIREMENTS:
♦G1005 (LW15) F19 and above.
♦If SX-200 ICP, System Option 98 (9109-532-012-NA) is required.
♦A DNIC station (programmed as an SS430 set) for each voicemail port.
♦An analog extension (or dedicated CO line) for the system’s modem.
♦66 punch-down block with a female amp connector for every 8 DNIC stations
PBX PROGRAMMING:
System Option Programming – Form 04
Set the following system options as specified:
¨ Enable Option 38 (SWITCH-HOOK FLASH)
¨ Set MINIMUM FLASH TIMER to 20
¨ Set MAXIMUM FLASH TIMER to 100
¨ Disable Option 22 (LAST PARTY CLEAR – DIAL TONE)
¨ Enable Option 98 (SUPPORT 3DN, 4DN AND 400 SERIES SET TYPES)0F
1
Voicemail COS Programming – Form 03
Enable the following options in the DNIC voice mail line COS:
¨ Enable Option 212 (CAN FLASH IF TALKING TO AN INCOMING TRUNK)
¨ Enable Option 213 (CAN FLASH IF TALKING TO AN OUTGOING TRUNK)
¨ Enable Option 216 (DATA SECURITY)
¨ Enable Option 220 (DO NOT DISTURB)
¨ Enable Option 238 (OVERRIDE SECURITY)
¨ Enable Option 239 (PRIORITY DIAL 0) – Optional
¨ Enable Option 259 (MESSAGE SENDING)
¨ Enable Option 604 (PBX SUPERSET – AUTOMATIC OUTGOING LINE)
¨ Enable Option 606 (SUPERSET – ENHANCED ANSWERING POSITION)
¨ Enable Option 609 (SUPERSET – NIGHT SERVICE SWITCHING)
Voicemail COS Programming – Form 09
Create a new DNIC station (configured as a SS430 set) for each voicemail port in this form.
Voicemail Hunt Group Programming – Form 17
Place all the DNIC voicemail stations in a hunt group. DNIC stations that will perform outdial
functions (message waiting, wake-up calls, call and pager notification) should be placed in DO
NOT DISTURB. Another method is to have all outdial stations in there own hunt group. This is a
necessity if you plan to have more than one station issue message waiting commands.
1Applies only for SX-200 ICP.

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
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Voicemail User COS Programming – Form 03
Enable the following COS options for all voice mail users:
¨ Enable Option 206 (CALL FORWARDING – BUSY)
¨ Enable Option 207 (CALL FORWARDING – DON’T ANSWER)
¨ Enable Option 232 (MESSAGE WAITING SETUP – LAMP)
Feature Access Code Programming – Form 02
Assign a feature access code to the following feature numbers:
¨ Feature Number 41 (SEND MESSAGE)
¨ Feature Number 03 (CALL FORWARDING – ALL CALLS) – Optional
Other Items
•Enabling Option 320 (TRANSPARENT MULTI-CONSOLE OPERATION) in the attendant
console’s COS will allow you to view what device turn a message lamp on. This could be
helpful in the event devices other than the voicemail hunt group turned on a stations
message indicator, and you need to troubleshoot this issue.
•Enable Option 119 (ATTENDANT TONE SIGNALING) in the attendant console’s COS. This
will allow the console user to turn TONES ON (F0 key) and interact with the voice mail.
•Create a LDN DIR NUMBER and label as VMAIL DIAL 0. By using the Priority Dial 0 routing
feature in FORM 19, you can route dial 0 calls from voice mail to an F key on the attendant
console. Remember to enable Option 239 (PRIORITY DIAL 0) in the DNIC voice mail
stations COS if you plan on doing this.
•Create a LDN DIR NUMBER and label as VM OVERFLOW. Enter this LDN DIR NUMBER in
the Overflow section of FORM 17, under “options”. This will allow direct or forwarded calls to
voice mail to overflow to an F key on the attendant console, if all voice mail stations are
busy.
•Forward each voice mail station on a no answer to a LDN DIR NUMBER appearance on the
attendant console. Label as VMAIL OFF! This will allow direct or forwarded calls to the voice
mail to ring at the attendant console if the voice mail system is off-line.

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
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TERMINATIONS:
All DNIC voicemail stations must be connected to 66 style punch-down blocks. These blocks
must have a 25 pair female amp connector on the side. For every 8 DNIC voicemail stations,
one 66 block with a female amp connector is required. The chart below shows which pairs the
DNIC stations need to be connected to.
Voice Mail
Port Number
Conductor
Pair Colors
1 WH/OR
2 WH/BR
3 RD/BL
4 RD/GR
5 RD/SL
6 BK/OR
7 BK/BR
8 YE/BL
After you have finished your cross-connects, take the station interface cable and connect the
DNIC stations to the voicemail system, as shown in the picture below:
WARNING: DO NOT CUT THE FEMALE AMP END OF THE PROPRIARTY CABLE FOR
TERMINATION PURPOSES!

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
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TESTING:
Testing DNIC port sync with the D/82U card(s)
On the back of each D/82U voice card, there is a green 2 digit LED display, directly above the 36-
position mini D cable plug. When the system is on, the first card that has the first 8 DNIC ports
connected to it should read 00 if the card can properly read each DNIC station. The second card
would read 01, the third 02, and so on. If the D/82U voice card cannot sync up with a DNIC
station, the display will show an E, followed by the port number. So, for example, if the 5th port on
the first card cannot be detected, the display will keep toggling between 00 and E5. If any board
is showing this error, check to make sure your cross-connects are correct.
Testing disconnect supervision
When a caller is connected to voicemail and hangs up, the SS430 display will show the string
HUNG UP in it’s display. This is the system’s indication to disconnect. Test this by, placing a call
from any station to the voicemail system. After voicemail answers, hang up. The system’s
“Monitor” portion of the screen should show that this message was detected, and the line will
return to the “waiting for call…” state. Call each of the remaining voicemail extensions, (hanging
up after each port answers) and watch to see if HUNG UP has been detected. This test should be
perform station to station and trunk to station.
For a trunk to station test, call the hotel’s main number, and have the attendant transfer you to
voicemail. When voicemail answers, hang-up and watch for the HUNG UP message to be
detected.
If disconnect supervision does not work, make sure that System Option 22 (LAST PARTY CLEAR
– DIAL TONE) is disabled, as this option will prevent the DNIC port from seeing the HUNG UP
message.
Testing direct call integration (From any station)
At the system, right click the first voicemail port (anywhere in the rectangle that contains the
“waiting for call…” statement) and click on Trace Call Integration. A checkmark will appear to it’s
left.
Now place a call from a station to this voicemail port. The display information will show what
station number is calling.

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
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Testing call forward integration
Call forward one guest extension on a “busy/no answer” to the voicemail hunt-group for this test.
Call forwarding may be programmed from the attendant console (provided it’s COS allows this
function), or from the station itself.
From a staff extension, call the guest extension, allowing it to forward to voicemail. The display
information will show both the calling and called party.
Perform this forwarding test via a trunk as well.
Testing message lamps
To test message lamps, enter the SEND MESSAGE feature access code in both Dial String
Prefix fields of the Indicator On and Indicator Off sections, found under the MWI tab of the Mitel
SX-200 DNIC D/82 port type. In the example below, *2 is the SEND MESSAGE feature code,
followed by a 1for ON, or a 2for OFF.
Check under FORM 02 in the Mitel SX-200 programming to verify that you entered the correct
SEND MESSAGE code.

Elite, InnLine 2020 & InnLine Express
PBX Installation Guide
04/27/2005
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After confirming the correct SEND MESSAGE code, test a message lamp by going to System >
Tenants > Tenant 1 > Mailboxes. Double click the Set MWI(s)icon.
Enter a valid extension number and test turning the message lamp on and off. The following
information will be displayed on the “Monitor” portion of the system’s main screen (example below
is of turning a message lamp on)
Call Forwarding all voicemail users
After all call integration and message lamp functionality has been tested, proceed with call
forwarding all guestroom extensions and selected staff extension users to the hunt-group access
code that will be for voicemail, on a busy/no answer.
END OF DOCUMENT