
Warranty
MKS, ENI Products warrants to the original purchaser for a period of one year from the date of
delivery, each instrument to be free from defects in materials and workmanship. For a period of one
year, MKS, ENI Products will, at its option, adjust, repair, or replace defective parts, without charge to
the original purchaser, so that the instrument performs according to its specifications.
When warranty service is required, the instrument must be returned, transportation prepaid, to
the factory or to one of MKS, ENI Products' designated service centers. If, in our opinion, the
instrument has been damaged by accident, unreasonable use, buyer-supplied software or interfacing,
improper site preparation or maintenance, or abnormal conditions of operation, repairs will be billed
at standard rates. In this case, an estimate will be submitted before the work is started.
THIS LIMITED WARRANTY IS EXCLUSIVE AND MKS, ENI PRODUCTS MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, AND ALL OTHER EXPRESS ORAL OR WRITTEN
WARRANTIES AND ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHER WARRANTY OF
QUALITY ARE EXCLUDED AND DISCLAIMED. IN NO EVENT SHALL MKS, ENI PRODUCTS BE
LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING
FROM BREACH OF ANY WARRANTY, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR
FROM ANY CAUSE WHATSOEVER, INCLUDING NEGLIGENCE. Buyer's sole and exclusive
remedy under this warranty shall be repair or replacement as set forth above, or if MKS, ENI
Products is unable to repair or replace the defective part within a reasonable time, a refund of the
price of the part or goods that give rise to the warranty claim.
Service And Technical Assistance
For Service or Repair contact the closest Customer Service Department with the following
information:
• Model and serial number
• Purchase order number
• Detailed description of malfunction
• Your company's "Bill To" and "Ship To" address
You will receive a RMA (Return Materials Authorization) number, the warranty status of the unit to be
returned and estimated repair charge, if any. The RMA number is your authorization number. Please
type this number on your purchase order and shipping label. After MKS, ENI Products receives the
unit, a firm quote and estimated date of completion will be given.
For Technical Assistance for your particular application, contact the nearest MKS, ENI Products
Sales and Service Center. The following information will help us provide you with prompt and
efficient service:
• All of the information contained on the unit's nameplate.
• Names and telephone numbers of important contacts.
• Detailed description (i.e. physical damage and/or performance anomalies, quantitative
and/or qualitative deviation from specifications), including miscellaneous symptoms, dates
and times.
• The environment and circumstances under which the issue developed.
• Supporting test data and/or records that can be provided.
• Any previous, related conversations and/or correspondence with MKS, ENI Products.