Mobeye CM2000 User manual

PORTAL USER MANUAL
Mobeye®CM-Guard
CM2000
SW version 5.n

Attention! Very important
This user manual contains important guidelines for the installation and usage of the Mobeye®
device as described in this manual. Please read these thoroughly before you start using the
Mobeye® device.
In case of damage caused by disregarding the guidelines, the warranty becomes void.
The user must regularly check the proper functioning of the device. The manufacturer cannot
be held liable for any damage or loss caused by any incorrect use or incorrect functioning of
the Mobeye® device.
Safety guidelines
• The permitted ambient temperature during operation may not be exceeded (not lower
than -10°C and not higher than 50°C).
• The device is intended for use in dry and clean places.
• Protect the device from moisture, heat and water splashing. Not intended for external use.
• The guidelines for the battery usage must be regarded.
• Do not expose the device to strong vibrations.
• Do not let it fall from height.
• Do not use in an environment where any inflammable gases, vapors or dust are present
or could be present.
• Repair of the device may only be carried out by people, trained for Mobeye®repair.
• If the device must be repaired, only original replacement components may be used. The
use of different parts may lead to damage of the Mobeye®device.
Use in accordance with the regulations
The purpose of this device in accordance with the regulations is sending messages and
making telephone calls after an alarm situation. Other uses are not permitted and may
invalidate the warranty.
Battery recycling
CR123 batteries, as used in the Mobeye CM-Guard, are classified as non-hazardous waste
and can be recycled. Please take empty batteries to a nearest collection point.

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CONTENT
1. General description 3
2. Getting started 4
2.1 Sign up in the Mobeye Internet Portal 4
2.2 Register the Mobeye SIM card 4
2.3 Insert the Mobeye SIM card 5
2.4 Connect a sensor to the input 5
2.5 Insert the batteries 6
2.6 Connect an external power supply (optionally) 6
2.7 Enter the program mode 7
2.8 Activate the device 7
2.9 Configuration and synchronisation 8
2.10 How to use the Mobeye Internet Portal 8
3. How to Use the Mobeye CM-Guard 10
3.1 Switching on/off 10
3.2 Confirmation of the alarm message 10
4. Possible settings 11
4.1 Installation code 11
4.2 Alarm phone numbers 11
4.3 Call on/off 11
4.4 Input type 11
4.5 Exit delay time 12
4.6 Alarm delay time 12
4.7 Inactive time 12
4.8 Alarm repeat time 12
4.9 Power failure delay time 13
4.10 Power failure message 13
4.11 Automatic arming / disarming 13
4.12 Buttonlock 14
4.13 Low power mode 14
4.14 Test message 14
4.15 System reset 15
5. Status feedback 16

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1. GENERAL DESCRIPTION
The Mobeye CM-Guard is a battery operated GSM module used to send an alarm
notification after a triggered input or - if an external power supply is used- after a
power failure.
The Mobeye CM-Guard can function ‘stand-alone’ or in combination with the Mobeye
Internet Portal. Once activated in the Mobeye Internet Portal, the factory settings of the
Mobeye CM-Guard cause following reactions:
- When one of the inputs is activated by a sensor, the Mobeye CM-Guard sends an
alarm message to the Mobeye Internet Portal and calls the phone numbers
programmed in by the user. The Portal forwards the alarm as text message and/or e-
mail.
- When one of the inputs remain in the alarm status, the Mobeye CM-Guard repeats
sending the alarm message via the Mobeye Internet Portal every four hours.
- When an external power supply is used and a power failure occurs, the Mobeye CM-
Guard sends a ‘power failure’ message to Mobeye Internet Portal, to be forwarded to
the ‘alarm contacts’. When the power is restored, the Mobeye CM-Guard sends a
‘power restored’ message.
- When the batteries need to be replaced, the Mobeye CM-Guard sends a ‘low battery’
message to the Mobeye Internet Portal. The portal forwards this to the ‘service’
contacts.
- The unit is able to send test messages to the portal as communication check (default:
every 7 days). If these are not received in time, the portal sends an exception
message to the ‘service’ contacts.
Chapter 4 describes how to influence the standard behaviour.
For use of the stand-alone Mobeye CM-Guard -without the Mobeye
Internet Portal - please download the stand-alone manual from
www.mobeye.eu/EU/documentation/manuals.

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2. GETTING STARTED
To get started with the Mobeye CM-Guard, at least the following steps need to be
taken in the following order:
1. Sign up in the Mobeye Internet Portal
2. Activate the SIM card
3. Insert the Mobeye SIM card
4. Connect a sensor to the input
5. Insert the batteries
6. Connect an external power supply (optionally)
7. Enter the program mode
8. Activate the device in the Mobeye Internet Portal
9. Program the settings
These steps are further explained in this chapter. After these steps the module will be
operational.
2.1 SIGN UP IN THE MOBEYE INTERNET PORTAL
Go to www.mymobeye.eu
and sign up for a new account. Follow the
instructions on the screen.
You will receive an e-mail to confirm the new account. After confirmation login to the
portal.
If you do not receive this e-mail, check your spam box or ask Mobeye
(in[email protected]u).
2.2 REGISTER THE MOBEYE SIM CARD
To activate the Mobeye SIM card in the Mobeye
Internet Portal, choose ‘activate new SIM card’.

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Enter the SIM card number. This is the number written on the plastic SIM card. Only
take the last 8 digits of the last two lines (incl. number after space, do not type the
space).
The screen leads you through several pop-ups where you choose your device type
(search for “CM-Guard”) and select the type of contract (for instance “CM-Guard SIM +
Portal Monitoring”).
At the moment you accept the price and terms, you confirm the subscription. You will
receive an invoice for the mentioned amount.
Before activating the device in the Mobeye Internet Portal, first prepare the unit (see
next paragraphs).
2.3 INSERT THE MOBEYE SIM CARD
Open the enclosure by removing the 4 screws and insert the Mobeye SIM card into the
module. Push the black cover slightly outward to open the holder and close it
afterwards. Make sure the SIM card is inserted before the batteries.
2.4 CONNECT A SENSOR TO THE INPUT
Two external sensors can be connected to the
inputs.
Insert the 2 wires of an external sensor through
the hole in the enclosure and insert them in the
two connectors of input 1 (press on the green pins
for connecting the wires). It does not matter
which wire is connected to which connector.
A second sensor can be connected to input 2.

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As default the inputs are programmed as Normally Open (NO) contacts. This means
the inputs are triggered if the input is closed for at least 1 second. In case the contact
is Normally Closed (NC), please refer to paragraph 0. If you require the sensor to be
activated for a shorter or longer period before triggering an alarm, please refer to 4.5.
2.5 INSERT THE BATTERIES
Insert the two batteries (CR123) in the module. Use the +/- indication for the correct
placement. If you replace batteries the settings will not be deleted, since they are
stored in the device memory.
2.6 CONNECT AN EXTERNAL POWER SUPPLY (OPTIONALLY)
Although the Mobeye CM-Guard is designed to run on batteries, it is possible to use
an external power supply. In this mode the module is always connected with the GSM
network and therefore always in program mode. When the power fails, the batteries
take over and a power failure alarm message is sent. The module continues operating
albeit in the low power mode. This means the GSM module switches off and only
establishes network connection when it needs to send an alarm notification, test
message or low battery alert.
Connect the external power adapter (or any other
regulated 12VDC power supply) to the power input
of the connector (press on the green pins to
connect the wires):
- V+ (black lead with white stripe) to “+”
- Ground (black lead) to “-“

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2.7 ENTER THE PROGRAM MODE
To activate the unit in the portal, the GSM module needs to be open and connected to
the network.
A battery-operated Mobeye CM-Guard switches to the program mode after placing the
batteries. First the GSM module establishes network connection. During this time the
LED flashes green and red. Within 10-30 seconds the connection is established and
the status LED starts flashing 1 sec. on/1 sec. off (or stays on continuously in case the
first telephone number has been configured).
During the first 3 minutes, the GSM module remains active, ready to be activated in
the portal. After 3 minutes a time-out occurs and the GSM module switches off in order
to save the batteries. It returns to the program mode by pressing the on/off button for 5
seconds, until the LED starts flashing red/green. Once it has GSM connection it will be
flashing again (or stays on continuously). Alternatively the batteries are re-inserted.
Using external power, the unit is always in program mode.
2.8 ACTIVATE THE DEVICE
When the CM-Guard is in initial
(factory) status and the batteries are
inserted (so the LED is flashing), you
activate the device in the Mobeye Internet Portal by clicking ‘Activate device’, which is
written behind the registered SIM card. The unit will receive a message from the portal
and the data exchange is started. At the first pop-up window you are asked to enter
the installation code. Type the factory code ‘1111’. The next screen will ask for a name
and location of your device. These fields can be changed later.
Once the activation is completed, the new device is visible in the device list.
By clicking the name, the detail page will be opened.

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2.9 CONFIGURATION AND SYNCHRONISATION
The device settings can be programmed in the Mobeye Internet Portal. In this way you
prepare the settings, to be picked up by the device: since the Mobeye device is
leading in the communication between the portal and the device, the data
synchronisation is done after:
1)any message to the portal (e.g. alarm, test, low batteries)
2)reconnecting power and reinserting batteries
3)pressing the on/off button for 5 seconds once it was in program mode (battery-
operated: first go to program mode, next press the button for 5 seconds).
4)receiving an SMS command to change a setting (not described in this manual).
An alternative, but less preferred method of programming is to send SMS commands
to the telephone number in the Mobeye device. This method is explained in the
Mobeye CM-Guard stand-alone manual. This manual can be downloaded from
www.mobeye.eu/EU/documentation/manuals.
2.10 HOW TO USE THE MOBEYE INTERNET PORTAL
The device detail screen in the Mobeye Internet Portal shows several blocks:
Contacts
The contacts are the contact persons that will receive alarm and service notifications,
per SMS text message and/or e-mail. Service notification may be warnings about
missed keep-alive (test) messages and low battery voltage.
In order to add a contact, please first create the contact person in the (blue) tab
Contact.
Note: the telephone numbers that will be dialed directly from the unit, are configured in
the Options.
Status
The status block displays several values, important information about the unit.
The GSM status tells the network strength in the last communication session. If the
values is lower than -95dB, please consider another location for the device).

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If the ‘Synchronised’ status is ‘No’, there are new options to be picked up by the
device.
Device
Open the device details to change the name and location of the device. These are
copied into each SMS text message and e-mail and meant as identifier.
Message texts
In the message texts are the event texts in the SMS text message and e-mails. These
texts can be customized.
History
All historical events and logs are displayed in the history. Click ‘show’ all.
Options
The configuration options (settings) can be changed in the
Mobeye Internet Portal. Click ‘edit’ to change the settings.
Type the installation code (factory setting is ‘1111’) to open the pop-up.
Please see chapter Fout! Verwijzingsbron niet gevonden. for the description of
each setting.
After saving new settings, they need to be picked-up by the device, i.e. synchronised.
Please see 2.9 for more information about the synchronisation.