Mocet IP3032 User manual

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IP3032 Standard IP Deskphone
User Guide
Copyright © 2012, All Rights Reserved.
Ver: A D/C: 101-1206

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MOCET IP3032 Standard IP Deskphone User Guide
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions in this guide, may cause interference to radio
communications. This equipment as been tested and found to comply with the limits for a Class B
computing device pursuant to Subpart J of Part 15 of FCC rules, which are designed to provide
reasonable protection against radio interference when operated in a commercial environment.
Operation of this equipment in a residential area is likely to cause interference, in which case the
user, at is own expense, will be required to take whatever measures are necessary to correct the
interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic compatibility, EN55022
class B for ITE and EN 50082-1. This meets the essential protection requirements of the European
Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to
electromagnetic compatibility. Environment
The phone you have purchased, as well as any used batteries must not be disposed of with
household waste. You should return these to your distributor if they are to replaced or dispose of
them in an approved recycling center. Trademarks
All company, brand and product names, like Metaswitch™, Broadsoft™, Freeswitch™ and
Asterisk™ are registered trademarks of their respective owners.
WARNING! ▼
1. Read these installation instructions carefully before connecting the IP phone to its power.
2. To reduce the risk of electric shock, do not remove the cover from the IP phone or attempt
to dismantle it. Opening or removing covers may expose you to dangerous voltage levels.
Equally, incorrect reassembly could cause electric shock on re-use of the appliance.
3. Do not expose the IP Phone to Fire, direct sunlight or excessive heat.
4. Do not expose the IP Phone to rain or moisture and do not allow it to come into contact with
water.
5. Do not install the IP phone in an environment likely to present a THREAT OF IMPACT.
6. You may clean the IP phone using a fine damp cloth. Never use solvents (such as
trichloroethylene or acetone), which may damage the phone’s plastic surface and LCD
screen. Never spray the phone with any cleaning product whatsoever.
7. Take care not to scratch the LCD screen.
8. The IP phone is designed to work in temperatures from 5oC to 40oC.
9. The IP phone must be installed at least 1 meter from radio frequency equipment, such as
TVs, radios, hi-fi or video equipment (which radiate electromagnetic fields).
10. Do not connect the LAN port to any network other than an Ethernet network.
11. Do not attempt to upgrade your IP phone in an unstable power environment. This could
cause unexpected issues.
12. Do not work on the system or connect or disconnect cables during lightning storms.
13. Children don't recognize the risks of electrical appliances. Therefore use or keep the phone
only under supervision of adults or out of the reach from children.
14. No repair can be performed by the end user, if you experience trouble with this equipment,
for repair or warranty information, please contact your supplier.
!

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MOCET IP3032 Standard IP Deskphone User Guide
Table of Content
About this Guide .............................................................................................6
Overview...........................................................................................................7
1. Introduction...................................................................................8
1.1. Phone Features and Specifications ...............................................................9
1.2. Requirements...................................................................................................9
1.3. Installation and Setup......................................................................................9
1.3.1. Attaching the Stand to the Phone ........................................................9
1.3.2. Detaching the Stand from the Phone ................................................10
1.3.3. Installation Combination Table ..........................................................11
1.3.4. Connect the Handset to the Phone ....................................................12
1.3.5. Connect the Ethernet Cable ...............................................................12
1.4. Appearance and Function Description ........................................................13
1.5. IP3032 Port Functions ...................................................................................16
1.6. IP3032 LED Functions ...................................................................................17
1.7. LCD Screen Indicators...................................................................................18
2. Getting Started............................................................................19
2.1. Customizing Your IP Phone from Menu.......................................................19
2.2. Configuring Basic Settings...........................................................................20
2.2.1. Volume Setting ....................................................................................20
2.2.2. LCD Brightness ...................................................................................21
2.2.3. LCD Contrast .......................................................................................21
2.2.4. Call Setting ..........................................................................................21
2.2.5. Lock Your Phone .................................................................................21
2.2.6. Speed Dialing Setting .........................................................................22
2.2.7. Reboot Your phone .............................................................................22
2.3. Managing Contacts........................................................................................22
2.3.1. Adding Contacts ..................................................................................23
2.3.2. Editing Contacts ..................................................................................23
2.3.3. Deleting Contacts ................................................................................24
2.3.4. Searching for a Contact ......................................................................24
2.3.5. Placing a Call to a Contact .................................................................24
2.4. Managing Call Logs.......................................................................................24

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MOCET IP3032 Standard IP Deskphone User Guide
2.5. Viewing Your Phone’s Information...............................................................25
2.6. Configuring Programmable Keys.................................................................25
2.7. Managing Voice Mail......................................................................................25
2.8. Managing Instant Message ...........................................................................25
2.9. Viewing Notifications.....................................................................................26
3. Using Basic Features.................................................................27
3.1. Common Terms..............................................................................................27
3.1.1. Lines .....................................................................................................27
3.1.2. Calls ......................................................................................................27
3.1.3. Register to a server .............................................................................27
3.1.4. Caller ID ................................................................................................28
3.2. Installing Your IP Phone................................................................................28
3.3. Configuring Your IP Phone for Service........................................................28
3.4. Line Selection.................................................................................................28
3.5. Placing a Call..................................................................................................29
3.6. Placing an Urgent Call...................................................................................30
3.7. Adjusting Call Volume...................................................................................30
3.8. Canceling a Call.............................................................................................31
3.9. Answering a Call............................................................................................31
3.10. Answering an Urgent Call .............................................................................32
3.11. Rejecting a Call..............................................................................................32
3.12. Ending and Holding and Resuming a Call...................................................32
3.13. Muting and Un-muting a Call ........................................................................33
3.14. Redialing a Number.......................................................................................33
3.15. Setting up a Conference Call........................................................................34
3.16. Transferring a Call.........................................................................................34
3.16.1. Blind Transfer ...............................................................................34
3.16.2. Semi-Attended Transfer ..............................................................34
3.16.3. Attended Transfer ........................................................................35
3.17. Forwarding a Call...........................................................................................35
3.18. Using Voice Mail ............................................................................................35
3.19. Placing a Speed Dial Call ..............................................................................36
3.20. Using Multiple Lines......................................................................................36
3.21. Using Multiple Calls.......................................................................................37
4. Using Advanced Features .........................................................38

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MOCET IP3032 Standard IP Deskphone User Guide
4.1. Login Web UI..................................................................................................38
4.2. Changing the User’s Password....................................................................38
4.3. Viewing Phone Information on Web User Interface....................................39
4.4. Configuring Phone Settings..........................................................................39
4.5. Managing Programmable Keys.....................................................................40
4.6. Configuring SIP Line Settings ......................................................................42
4.7. Configuring System Settings........................................................................42
4.8. Managing Phonebook....................................................................................43
4.8.1. Private Phonebook ..............................................................................43
4.8.2. Public Phonebook ...............................................................................43
4.8.3. LDAP Directory ....................................................................................43
4.9. Placing a Call from the Private Phonebook.................................................44
4.10. Sending IM......................................................................................................44
5. Using Advanced Call Features..................................................45
5.1. Centralized Conferencing (for Broadsoft PBX)...........................................45
5.2. Call Waiting ....................................................................................................45
5.3. Intercom Call ..................................................................................................45
5.3.1. Answering an Intercom Call ...............................................................45
5.3.2. Placing an Intercom Call .....................................................................45
6. Phone Firmware Upgrade..........................................................47
7. Troubleshooting .........................................................................48
8. Glossary ......................................................................................49
8.1. Acronyms .......................................................................................................49
8.2. Terminology ...................................................................................................50

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MOCET IP3032 Standard IP Deskphone User Guide
About this Guide
This guide explains how to use the basic features of your new IP3032 phone. Not all
features listed are available by default. Contact your system or network administrator to
find out which features and services are available to you on your system.
Your System Administrator has the ability to customize some features on this phone. For
information on more advanced settings and configurations, administrators should refer to
the IP3032 Standard IP Deskphone Administrators’ Guide.

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MOCET IP3032 Standard IP Deskphone User Guide
Overview
The MOCET IP3032 Standard IP Deskphone is the lowest cost of IP3000 series IP
Phones. The following table highlights its key features:
Features IP3032
Appearance
LCD 128 x 32 pixels
3 lines x 21 characters
Physical line keys 2 keys with the extra Line Group Switch button
Multiple line appearances Up to 4 line appearances
Multiple call appearances Up to 8 call appearances
Conference Up to 3-party
Navigation keys
(Up, Down, Left, Right and OK) Yes (capacitive touch)
Programmable keys 8 keys
Audio quality
(Speaker, Handset Receiver) HD
Voice codec G.711 (A-law/Mu-law), G.722
G.723.1, G.726-32
G.729A/B, iLBC
Ethernet 10M/100M (1 port)
Power supply Built-in IEEE802.3af PoE port
Local Power (DC5V)
Tilt stand Yes (3 steps. 30°, 51° and 60°)
AC adaptor 5V/ 550mA (Optional)
Wall mount Yes (Optional)

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MOCET IP3032 Standard IP Deskphone User Guide
1.Introduction
The MOCET IP3032 Standard IP Deskphone is an easy-to-use high quality desk phone
with many advanced features including support for secure calling with trusted layer
security (TLS) and Secure Real-time Transfer Protocol (SRTP), a built-in IP Security
(IPSEC) virtual private network (VPN) client, and instant messaging capabilities. Utilizing
a next generation capacitive touch sensitivity panel design, the IP3032 supports up to
four simultaneous lines and can be positioned in multiple tilt angles and has a wall mount
option as well as automatic support for power over Ethernet (PoE). The IP3032 can be
configured through the simple built in menus displayed on the blue-green backlit LCD or
from the phone’s web user interface. The IP3032 can be automatically provisioned from
a local or Internet based server using the built-in MOCET auto-provisioning system and
management protocols.
The IP3032 IP Phone supports many advanced features including 3-way on-phone
conferencing, can transfer and receive calls using industry-standard SIP protocols, and
can provide built-in music-on-hold (MoH) over an IP network. The IP3032 is
interoperable with a wide range of SIP services and servers including those based on
Metaswitch™, Broadsoft™, Freeswitch™ and Asterisk™. Therefore, the IP3032 can be
deployed and used anywhere there is a suitable local area network (LAN) with Internet
access and a local or remotely hosted SIP server. Since it is a stand-alone and “always-
on” device, it does not require connection to a computer for it to work.

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MOCET IP3032 Standard IP Deskphone User Guide
1.1.Phone Features and Specifications
Complete VoIP and networking protocol support
Rich supplementary call services and phone features
HD acoustic hardware design for handset and speakerphone
G.722 wideband audio codec support
4 SIP Lines with 8 call appearances
8 programmable keys with LEDs
Interoperable with Asterisk, Freeswitch, Metaswitch and Broadsoft
Auto-provisioning, remote management and security enhancements
1.2.Requirements
The IP3032 IP Phone requires the following environments:
Compatible SIP-based IP PBX system or Internet-based hosted SIP service account
Ethernet/Fast Ethernet LAN (10/100 Base-T)
1.3.Installation and Setup
The IP3032 can support three different tilt angles of 60°, 51°, and 30° (see below).
1.3.1. Attaching the Stand to the Phone
After unpacking the box, attach the stand to the IP3032 phone first. Below this paragraph
we illustrate an example below of 60° angle installation with the stand. There are three
sets of “antlers” on the top of the stand (named 1, 2 and 3) and there are three sets of
mounting slots on the back of the phone (named A, B and C). See the illustration below.

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MOCET IP3032 Standard IP Deskphone User Guide
The procedures for attaching the stand to the phone are as follows :
Step : Place the main body of the IP3032 face down on your lap or a firm sofa;
Step : First snap the “2nd” antler into the slot “B” hole;
Step : Then snap the “3rd” antler into the slot “C” hole (it may take a bit of pressure,
but when it locks in place, you will hear a click and the stand will not wiggle
on the phone.)
For other stand angle, such as 51° and 30°, please refer to the Installation Combination
Table below to find correct slots and correct antlers to use.
Snapping the slot “B” hole with the antler of stand first is the most
important step for a smooth installation. The product sticker on stand
should be facing inward towards the phone. When a stand is installed
at 60° or 30°, you can rotate the stand between 30° and 60° quickly
without pulling the antler in the slot B out.
1.3.2. Detaching the Stand from the Phone
To remove the stand from the IP3032 phone, follow the procedures below (we are using a
60° stand as an example):
Step : Place the main body of the IP3032 face down in your lap or a firm sofa;
Step : Place with two hands on the stand of the IP3032 and firmly press down the
stand, the “2nd” antler will be pulled straight out of the slot “B” hole; Keep pressing
down the stand, the “3rd” antler will be pulled straight out of the slot “C” hole.
CAUTION 

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MOCET IP3032 Standard IP Deskphone User Guide
1.3.3. Installation Combination Table
Different Tilt Angle Installation Slot Holes
on the Back Shell Antlers of Stand
B 2
C 3
B 3
A 2
B 2
A 1

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MOCET IP3032 Standard IP Deskphone User Guide
1.3.4. Connect the Handset to the Phone
After installing the stand, connect the handset to the curly handset cord and then connect
the other end of the curly handset cord to the port marked HAND with the handset icon
on the bottom of the IP3032.
1.3.5. Connect the Ethernet Cable
Using a general CAT-5 Ethernet cable, follow the installation steps below:
(1) If your Ethernet Switch supports PoE:
-Please connect an Ethernet cable to the Switch port from the LAN port of the
IP3032. Then you will see the phone LEDs and buttons light up momentarily and
the phone will boot.
(2) If your Ethernet Switch doesn’t support PoE:
-Please connect an Ethernet cable to the Switch port from LAN port.
- Plug in the IP3032 power adaptor to the wall power outlet then plug the barrel plug
to the power port on the back of the phone. You should see the phone LEDs
and buttons light up momentarily and the phone will boot.
Notice :
1. The IP3032 takes just under two minutes to start up and becomes operational. There
are a series of LED and buttons that will light up periodically to provide boot progress
information. Please be patient.
2. The IP3032 does not ship with a power adapter. If you are not using Power over
Ethernet (PoE), you must order the power adapter separately from MOCET.
Do not use other power adapters. Use only the MOCET IP3032 Power
Adapter with your IP3032 IP Phone. Adapters for other devices may
damage IP3032 IP Phone.
CAUTION 

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MOCET IP3032 Standard IP Deskphone User Guide
1.4.Appearance and Function Description
The IP3032 Standard IP Deskphone comes with a blue-green graphic LCD display,
capacitive touch keys, including 4 soft keys, 2 line keys, and 5 navigator keys, as well as
a traditional keypad, 8 programmable keys and 9 function keys. In the box, a handset,
curly handset cord and an Ethernet cable supplied. It can be installed and placed on the
desktop or mounted on the wall. The wall mount accessory is available separately. The
figure below illustrates the front view of the IP3032 IP Phone. With the point numbers,
you can find its name and a simple description of specified part in the following table.
1
6
2
13
10 9
11
12
16
15
14
5
7
4
8
3
Phonebook

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MOCET IP3032 Standard IP Deskphone User Guide
No Part Name Description
1 Hanger The hanger can be pulled; it is reversed for wall-mount
installation.
2 Speaker For ring and hands-free talking.
3 Hook switch &
Handset
bottom cradle
Under the cradle, a hook switch is used for handset hang-on
and hang-off detection.
The handset bottom cradle is for the placement of handset;
placing the handset on the bottom cradle while on a call will end
the call.
4
Message LED The message LED. Steady Blue means the phone is booting or
upgrading.
5 LCD Display The LCD screen is used for displaying phone’s settings, phone
number, call status and so forth.
6
Soft keys Soft keys displayed on the LCD are used for item selection or
control. The various soft key functions depend on the current
activity on the phone as they are context-sensitive.
7
Line keys These keys are used for line selection. A blue LED is associated
with each key to indicate its line/call status.
8
Programmable
keys
Programmable keys can be used for indicating busy lamp field
(BLF) status of other phones, speed dial phone numbers, or for
activating features of a service or IP-PBX. A blue LED is
associated with each key to indicate its status.
9
Numeric keypad
[1], [2], …, [9], [*], [0], [#]: The numeric keypad is for dialing
numbers.
10
Volume
Control key
The Volume Control key is used to set the loudness of the
ringer, handset and speakerphone functions. While the phone is
in idle state, the ringer is adjustable. While in a call, the handset
or speaker volume is adjustable.
Line Group key
The Line Group key is used to toggle between line group 1,2 to
line group 3,4. Or switch back from line group 3,4 to line group
1,2.
11
MUTE key
The MUTE key is used to activate or deactivate the microphone
on the IP3032. A blue LED is used to indicate whether the
phone is muted or not.

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MOCET IP3032 Standard IP Deskphone User Guide
Speaker Phone
key
The SPKR key is used to activate or deactivate the Hands-free
feature. Ablue LED is used to indicate whether the
speakerphone is active or not.
Hold key
The Hold key is used to place the active call on hold. A blue LED
is used to indicate whether the call is on hold or not.
Transfer key The Transfer key is used to transfer a call to another IP phone.
Redial key The Redial key dials the last dialed number automatically.
Message key The Message key is used to access the Voice Mail System for message retrieval.
Conference key The Conference key is used to place multiple calls on the phone
into a conference on the phone.
Phonebook key The Phonebook key is used to enter into the Phone Book menu
to call, add, edit or delete a contact in a selected phonebook.
12
Hands-free MIC Hands-free MIC hole.
Note: You can use a paperclip to pick up the programmable key
plate label (overlay) right here.
13
Navigator Control
Keys
The Navigation Control Keys are used for navigating the menus
on the phone; menu items are displayed on the LCD screen.
14
Navigator OK Key The OK button is used to confirm and save a setting on the
phone or to dial a phone number.
15 Programmable
key plate label
The programmable key plate label is plastic. For best results,
we recommend using a fine permanent marker (such as Sharpie
brand) to write on it. It can be cleaned with industrial alcohol.
Note: Custom templates and programming software for MOCET
phones are available from DESI (see, http://labels.desi.com)
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1
1
3
1
3
6
5
6
o
0

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MOCET IP3032 Standard IP Deskphone User Guide
1.5.IP3032 Port Functions
The back side view and the connectors of the IP3032 are as follows:
No Part Name Description
1 Handset Connector
RJ-9 Jack for connecting handset cord.
2 LAN Port RJ-45 Jack 100/10Mbps Ethernet port for connecting to the local
area network (LAN). This port can support power over Ethernet
(PoE) if the LAN switch provides it.
3 Power Jack If a power source from adaptor is required, please order the
IP3032 power adapter separately from MOCET.

Their locations are shown in the figure below:
123

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MOCET IP3032 Standard IP Deskphone User Guide
1.6.IP3032 LED Functions
The following table describes all functions of the LED indicators:
LED Color Status Description
Off No new message(s).
Steady Phone is booting or upgrading.
Message LED
Blue
Blinking slow New message(s) indication.
Steady Feature is set to “ON – Active”.
Or Phone is busy.
Blinking slow Incoming call notification.
Programmable LED
Blue
Off Feature is set “Off-inactive”.
Steady Line is active, dialing or in a call.
Blinking slow Call is on hold.
Line LED Blue
Flashing faster Incoming call.
Off No call is on hold.
Hold LED Blue Blinking slow Call is placed on hold.
Off Speakerphone is not in use.
Speakerphone LED Blue Steady On-hook dialing or hands-free mode.
Off Microphone is active.
MUTE LED Blue Steady Microphone is inactive.
Off The line 1, 2 status is displayed on
LCD.
Line Group LED Blue
Steady The line 3, 4 status is displayed on
LCD.
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MOCET IP3032 Standard IP Deskphone User Guide
1.7.LCD Screen Indicators
The following figure shows the standard dispaly of the LCD. There are four soft keys
associated with the operation of LCD display. For different menu or status items, the
display items will change accordingly.
Soft-key menu:
Soft-key buttons:
No Line Status Icon Description
1 The line is registered to the SIP server or service.
2 The line is not registered to the SIP server or service.
3
The line is registered to the SIP server or service and is in
use.
4 The line is set for “Call Forwarding” to the configured
number.
Lines & Phone
numbers indicator

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MOCET IP3032 Standard IP Deskphone User Guide
2.Getting Started
2.1.Customizing Your IP Phone from Menu
You can customize your IP phone by adjusting the settings including display contrast, ring
type, device volume adjustment, call settings, and add, edit or delete contacts in the
phonebooks of the IP3032 using the on-screen menus, buttons and navigation keys.
To configure your IP Phone from the menu, you can press Menu soft-key under the LCD
screen.
You can navigate through the menu with the navigation keys. The following sections will
describe how you can setup your IP Phone through this menu. If you require additional
information or assistance with your new phone, contact your system administrator.
Note: Changes to the phone settings will only become active after you exit from the menu
and confirm the changes. The LCD will show the following screen to let you confirm your
changes and exit the menu.
If you press Navigation OK, phone will save the settings.
If you press Navigation Up and Down, phone will change the screen to the following
screen:
Press this key
1

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MOCET IP3032 Standard IP Deskphone User Guide
You will exit the screen and can continue to configure your phone.
2.2.Configuring Basic Settings
2.2.1. Volume Setting
You can configure following volume settings:
Ring Volume
Handset Speaker
Hand-free Speaker
Handset MIC
Hand-free MIC
To configure volume:
1. Press “Menu”.
2. Select Phone Setting > Volume Setting. And select which device volume you
want to set. Select from Ring Volume, Handset Speaker, Hand-free Speaker,
Handset MIC, Hand-free MIC.
3. Use the Navigation Up and Down or Volume Up and Down keys to change the
volume levels.
4. Press the Navigation OK key to confirm the change and exit volume change
screen.