Modern Flames ORION OR52-MULTI User manual

ORION MULTI BUILT-IN OR WALL-MOUNT FIREPLACE
Model #: …. OR52-MULTI … OR60-MULTI …. OR76-MULTI
…. OR100-MULTI …. OR120-MULTI
OWNER’S MANUAL
AC 120V 60Hz 1,465W (5,000BTU’s)
(2,930W 10,000 BTU’s capable)

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• Read all instructions before installing or using this heater.
• Use a dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s), circuit breaker.
• This heater is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. If
provided, use handles when moving this heater. Keep combustible materials, such as furniture,
pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9m) from the front of the heater
and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used by or near children or invalids and
whenever the heater is left operating and unattended.
• Do not operate any heater if it malfunctions. Disconnect power at service panel and have the
heater inspected by a reputable electrician before reusing.
• To disconnect the heater, turn the controls to off, and turn off power to the heater circuit at the
main disconnect panel (or operate internal disconnect switch if provided).
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may
cause an electric shock, fire, or damage the heater.
• To prevent a possible fire, do not block air intakes or exhaust in any manner.
• A heater has hot arcing or sparking parts inside. Do not use in areas where gasoline, paint,
flammable vapors, or liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended by the
manufacturer may cause fire, electric shock, or injury to persons.
• This heater may include an audible or visual alarm to warn that parts of the heater are getting
excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and
inspect for any objects on or adjacent to the heater that may have blocked the airflow or
otherwise caused high temperatures to have occurred. DO NOT OPERATE THE HEATER
WITH THE ALARM SOUNDING (OR ILLUMINATING).
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord
or relocatable power tap (outlet/power strip).
• NEVER use this heater in bathrooms, laundry rooms, or any other location where the heater
could fall into a bathtub, pool, become damp, or come in contact with water.
• AVOID FIRE! Regularly inspect all air vents to make sure they are free from dust, lint, or other
blockage. Unplug the unit and clean with a vacuum ONLY. DO NOT rinse or get wet.
• ALWAYS mount to wall bracket before use. DO NOT set on the floor, or other surface, to use.
• NEVER use a wall mount bracket from another manufacturer.
• This product is not intended to be a primary heat source. It is for supplemental heat only.
• INDOOR use only! NEVER use this heater outdoors! Doing so may result in electric shock!

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• ALWAYS disconnect this unit from the power supply before performing any assembly,
cleaning, or before relocating the electric fireplace.
• NEVER leave this heater unattended. ALWAYS unplug this heater when not in use.
• ALWAYS store this heater in a dry location. NEVER use the fireplace if it has become wet.
• NEVER plug this heater into an outlet that is old, cracked, or has loose wires or connections.
Plugging this heater into a faulty outlet could result in electric arcing within the outlet that could
cause the outlet to overheat or catch fire.
• ALWAYS check your heater cord and plug connections with each use.
i) MAKE SURE the plug fits tightly in the outlet. Faulty wall outlet connections or loose
plugs can cause the outlet to overheat.
ii) Heaters draw more current than small appliances. Overheating may occur even if it has
not occurred with the use of other appliances.
iii) During use, check frequently to see if the plug outlet or face plate is HOT.
iv) If the outlet or face plate is HOT, discontinue use immediately and have a qualified
electrician inspect and/or replace the faulty outlets.
FCC CAUTION
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
To maintain compliance with FCC’s RF exposure guidelines, this equipment should be installed and operated with
minimum distance between 20cm from the radiator and your body: Use only the supplied antenna.
FCC Registration Number: 2A7U3BOGERF IC Registration Number: 29298-BOGERF
SAVE THESE INSTRUCTIONS

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Table of Contents
PREPARATION ...................................................................................................................................................................................5
PARTS AND HARDWARE....................................................................................................................................................................5
DIMENSIONS AND SPECIFICATIONS...................................................................................................................................................6
INSTALLATION AND ASSEMBLY .........................................................................................................................................................6
GLASS REMOVAL/INSTALLATION.......................................................................................................................................................7
BUILT-IN INSTALLATION STYLES.........................................................................................................................................................8
BUILT-IN INSTALLATION FRAMING ....................................................................................................................................................9
BUILT-IN INSTALLATION ..................................................................................................................................................................10
PARTIAL RECESS INSTALLATION.......................................................................................................................................................12
WALL MOUNTED INSTALLATION .....................................................................................................................................................15
HARDWIRING INSTALLATION ..........................................................................................................................................................17
DRIFTWOOD LOGS AND CRUSHED GLASS INSTALLATION ................................................................................................................19
OPERATION (CONTINUED)...............................................................................................................................................................20
OPERATION .....................................................................................................................................................................................21
OPERATION –TOUCH CONTROL PANEL ...........................................................................................................................................22
OPERATION –REMOTE CONTROL....................................................................................................................................................23
DOWNLOAD SMART PHONE APP.....................................................................................................................................................25
WI-FI –INITIAL LOG-IN .............................................................................................................................................................................26
WI-FI –PAIRING ......................................................................................................................................................................................27
Add Manually .................................................................................................................................................................................. 27
Auto Scan ........................................................................................................................................................................................30
OPERATION –SMART PHONE APP...................................................................................................................................................33
HOME SCREEN.........................................................................................................................................................................................33
FLAME STYLE OPTIONS ..............................................................................................................................................................................34
FLAME STYLE ONE/TWO/THREE COLOR MENU..............................................................................................................................................35
CUSTOM MODE MENU .............................................................................................................................................................................36
DOWNLIGHT MENU ..................................................................................................................................................................................37
EMBER BED MENU ...................................................................................................................................................................................38
HEATER MENU ........................................................................................................................................................................................39
TIMER MENU ..........................................................................................................................................................................................40
WEEKLY PROGRAM SCHEDULE MENU ..........................................................................................................................................................41
DAILY PROGRAM SCHEDULE MENU..............................................................................................................................................................42
OPERATION –IMPORTANT WARNINGS...........................................................................................................................................43
CARE –CLEANING............................................................................................................................................................................44
CARE –MAINTENANCE ....................................................................................................................................................................44
REPLACEMENT PARTS LIST...............................................................................................................................................................45
TROUBLESHOOTING / FAQ ..............................................................................................................................................................47

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Preparation
Remove all parts and hardware from the carton and place them on a clean, soft, dry surface. Parts
and assembly steps are grouped for wall-hanging or recessing use. Check the parts list to make sure
nothing is missing. Dispose of packaging materials properly. Please recycle whenever possible.
You will need the following tools (not included): Phillips screwdriver, stud finder, level, tape measure,
electric drill, 1/4” wood drill bit, hammer.
Parts and Hardware
PART NO.
DESCRIPTION
PART NO.
DESCRIPTION
A
Screws (Long)
E
Crushed Glass
B
Drywall Anchor
F
Wall Mount Bracket
C
Screws (Short)
G
Driftwood Logs
D
Remote Control
H
Drywall Stop
This product includes a GLASS panel. Always use extreme caution when handling
glass. Failure to do so could result in personal injury or property damage.

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Dimensions and Specifications
PRODUCT DIMENSIONS
Model
Number
A
B
C
D
E
F
G
H
I
J
K
OR52-MUTLI
51-1/2"
(1308mm)
24-5/16"
(618mm)
9-9/16"
(240mm)
50-5/8"
(1286mm)
23-7/8”
(606mm)
8-15/16"
(224mm)
50-1/8"
(1274mm)
18-7/16"
(468mm)
2"
(52mm)
3-7/16”
(87mm)
5-3/16"
(132mm)
OR60-MULTI
60"
(1524mm)
24-5/16"
(618mm)
9-9/16"
(240mm)
59-1/8"
(1502mm)
23-7/8”
(606mm)
8-15/16"
(224mm)
58-5/8"
(1410mm)
18-7/16"
(468mm)
2"
(52mm)
3-7/16”
(87mm)
5-3/16"
(132mm)
OR76-MULTI
75-3/4"
(1925mm)
24-5/16"
(618mm)
9-9/16"
(240mm)
74-15/16"
(1904mm)
23-7/8”
(606mm)
8-15/16"
(224mm)
74-7/16"
(1891mm)
18-7/16"
(468mm)
2"
(52mm)
3-7/16”
(87mm)
5-3/16"
(132mm)
OR100-
MULTI
100"
(2542mm)
24-5/16"
(618mm)
9-9/16"
(240mm)
99-1/4"
(2521mm)
23-7/8”
(606mm)
8-15/16"
(224mm)
98-3/4"
(2508mm)
18-7/16"
(468mm)
2"
(52mm)
3-7/16”
(87mm)
5-3/16"
(132mm)
OR120-
MULTI
124-3/8"
(3159mm)
24-5/16"
(618mm)
9-9/16"
(240mm)
123-1/2"
(3137mm)
23-7/8”
(606mm)
8-15/16"
(224mm)
123"
(3125mm)
18-7/16"
(468mm)
2"
(52mm)
3-7/16”
(87mm)
5-3/16"
(132mm)
Installation and Assembly
Your appliance is a wall-mounted, recessed, and/or mantel installed appliance. Select a suitable
location that is not susceptible to moisture and is away from drapes, furniture, and high traffic areas.
NOTE: Follow all National and local electrical codes.
MINIMUM CLEARANCE TO COMBUSTIBLES
Measurements are taken from the glass front.
Bottom……………………...0"
Sides………………………..0"
Back………………………...0"
Top (to mantel)………………………11.8" (300mm)
Top (to TV)…………………………...11.8" (300mm)
Top (to ceiling)……………………….11.8" (300mm)

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Glass Removal/Installation
Removing Front Glass
• With one hand on the front glass to prevent it from falling, remove the six screws (three per side) and
two brackets (one per side) from the underside of the viewing area of the fireplace. (Fig. 1-1). Set the
screws and brackets aside.
• Carefully tilt the top edge of the glass away from the appliance (Fig. 1-2). Once the top edge of the
glass is free from the fireplace, lift on the glass to fully remove it. Place the glass on a soft, non-
abrasive surface. For the larger configurations, it may require multiple people to safely remove the
glass.
• Reverse these steps to re-install the front glass.
This product includes a GLASS panel. Always use extreme caution when handling
glass. Failure to do so could result in personal injury or property damage.
Fig. 1-1
Fig. 1-2

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Built-In Installation Styles
Optional Built-In styles shown below. See “Partial Recess Installation” or “Wall Mounted Installation” for
additional mounting styles.
2 Sided
Right or Left Exposed
3 Sided/Bay
Built-In (Single Sided)

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Built-In Installation Framing
• Select a location that is not prone to moisture and is located at least 36” (914mm) away from combustible
materials such as curtain drapes, furniture, bedding, paper, etc.
• Measure the appliance and create a rough-in frame with electrical (see “Rough Opening Framing
Dimensions”). Electrical to be at the top right of the rough-in framing.
• Remove the front glass (see “Glass Removal/Installation” section).
• Hold the appliance up to ensure it will fit into the framing.
ROUGH OPENING FRAMING DIMENSIONS
Model Number
A
A
(3-Sided/Bay)
B
C
(Fully Recessed)
OR52-MULTI
51"
(1295mm)
50-5/8"
(1286mm)
24-3/4"
(629mm)
9" min.
(229mm min.)
OR60-MULTI
59-1/2"
(1511mm)
59-1/8"
(1502mm)
24-3/4"
(629mm)
9" min.
(229mm min.)
OR76-MULTI
75-1/4"
(1911mm)
74-15/16"
(1904mm)
24-3/4"
(629mm)
9" min.
(229mm min.)
OR100-MULTI
99-1/2"
(2527mm)
99-1/4"
(2521mm)
24-3/4"
(629mm)
9" min.
(229mm min.)
OR120-MULTI
124"
(3150mm)
123-1/2"
(3137mm)
24-3/4"
(629mm)
9" min.
(229mm min.)
Before cutting any custom finishings (i.e. granite, marble, veneer, etc.), it is
recommended to double-check the dimensions of the actual fireplace.

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Built-In Installation
• Determine the desired installation style (see “Built-In Installation Styles”).
i. See “Wall Mounted Installation” for wall mounting the fireplace.
ii. See “Partial Recessed Installation” for partial recessing the fireplace.
iii. See below for all other installation styles.
• Prepare the framed opening according to the “Framed Opening Dimensions” chart and the
installation style that was selected. Ensure an appropriate dedicated power circuit is provided at
the top right of the framed opening.
• Remove the front glass. See “Glass Removal/Installation”.
• Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 2-1).
Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered. Note that
the location of the “L” bracket will change if partial installation is chosen.
• Remove the two side skirts (Fig 2-2), one from both sides of the fireplace, and the wall mount
bracket from the back (Fig. 2-3). Store all items in a safe place.
Fig. 2-1
Fig. 2-2
Fig. 2-3
Partial Recess
Built-In Recess

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Built-In Installation (Continued)
•If installing (Fig. 2-4):
i. Built-In – No changes required.
ii. 2-Sided – Remove the side plate covering the side glass on the exposed side of the
fireplace. Install the drywall stop (shipped loose) on the exposed side of the fireplace. Store
the removed side plate and extra drywall stop in a safe place.
iii. 3-Sided/Bay – Remove the side plates covering the side glass on both sides of the
fireplace. Install the drywall stops (shipped loose) where the side plates were. Store the side
plates in a safe place.
•Hardwire the fireplace to the dedicated power circuit (see “Hardwiring Installation”).
•Install the fireplace in the framed opening. Adjust the adjustable feet as needed to ensure the
fireplace is level.
•Fasten the fireplace to the framing using the “L” Metal Nailing Flanges and drywall screws that
have a minimum length of 1-1/4” (Fig 2-5).
•Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
•Decorate according to media installation guide.
•Install the front glass. See “Glass Removal/Installation.”
Fig. 2-4
Fig. 2-5

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Partial Recess Installation
NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s)
breaker is required.
FINISHED OPENING FRAMING DIMENSIONS
Model Number
A
B
C
(Partial Recessed)
OR52-MULTI
50-15/16"
(1294mm)
24-9/16"
(624mm)
2-5/8" min.
(67mm min.)
OR60-MULTI
59-7/16"
(1510mm)
24-9/16"
(624mm)
2-5/8" min.
(67mm min.)
OR76-MULTI
75-3/16"
(1910mm)
24-9/16"
(624mm)
2-5/8" min.
(67mm min.)
OR100-MULTI
99-1/2"
(2527mm)
24-9/16"
(624mm)
2-5/8" min.
(67mm min.)
OR120-MULTI
123-13/16"
(3145mm)
24-9/16"
(624mm)
2-5/8" min.
(67mm min.)
•Prepare the finished opening according to the “Finished Opening Framing Dimensions” chart for
partial recessed. Ensure an appropriate dedicated circuit is provided at the top right of the framed
opening.
•Remove the front glass. See “Glass Removal/Installation”.
•Install the “L” Metal Nailing Flanges to both the top and bottom of the fireplace (Fig. 3-1).
Quantities of “L” Metal Nailing Flanges will change depending on fireplace size ordered. Note that
the location of the “L” bracket will change for partial installation.
Due to different materials used on different walls, it is highly recommended for
you to consult with your local builder before you install this electric fireplace.
Before cutting any custom finishings (i.e. granite, marble, veneer, etc.), it is
recommended to double-check the dimensions of the actual fireplace.

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Partial Recess (Continued)
•Remove the two side skirts (Fig. 3-2), one from both sides of the fireplace, and the wall mount
bracket (Fig. 3-3) from the back. Store all items in a safe place.
•Remove the side plates from both sides of the fireplace. Store the plates in a safe place (Fig. 3-4).
•Install the side trim to both sides of the fireplace.
•Hardwire the fireplace to the dedicated circuit (see “Hardwiring Installation”).
•Install the fireplace in the framed opening. Adjust the adjustable feet as needed to ensure the
fireplace is level (Fig. 3-5).
Partial Recess
Built-In Recess
Fig. 3-1
Fig. 3-2
Fig. 3-3
Fig. 3-4

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Partial Recess (Continued)
•Fasten the fireplace to the framing using the “L” Metal Nailing Flanges and drywall screws that
have a minimum length of 1-1/4” (Fig. 3-6).
•Mask the exposed viewing area of the fireplace prior to texturing/finalizing the framed wall.
•Decorate according to media installation guide.
•Install the front glass. See “Glass Removal/Installation.”
•Additional construction is required to finish off the fireplace.
Fig. 3-5
Fig. 3-6

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Wall Mounted Installation
NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s),
breaker is required.
•Select a location that is not prone to moisture and is located at least 36" (914mm) away from
combustible materials such as curtain drapes, furniture, bedding, paper, etc.
•Have two people hold the appliance against the wall to determine the final location.
•Place the unit down on a soft, non-abrasive surface.
•Remove the wall bracket from the back of the unit by removing the screws (Fig. 4-1). Set screws
aside. For best results, keep the side skirts installed onto the fireplace.
•After you have selected a suitable location for wall mounting, locate the studs on the wall. You
must be able to secure to a minimum of 2 studs for proper installation of the bracket.
•Using the wall bracket as a guide, mark the mounting hole locations.
•This bracket MUST have the hooks facing upward and be level (Fig. 4-2).
•Additional support is provided by using the included wall anchors (B) between the studs.
•Additional wall anchors must be installed prior to the wall bracket being mounted.
i. To install additional wall anchors, pre-drill (optional) all locations with a 1/8" drill bit.
ii. Install the wall anchors with a Philips tip screwdriver.
•Install the wall bracket to the studs using #8 – 1-5/8" (A) screws and to the wall anchors with a
#8 – 1" screws (C).
FAILURE TO DO SO CAN RESULT IN PERSONAL INJURY
AND/OR DAMAGE TO EQUIPMENT.
Due to different materials used on different walls, it is highly recommended for
you to consult with your local builder before you install this electric fireplace.
Fig. 4-1

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Wall Mounted Installation (Continued)
•Remove the side plates from both sides of the fireplace. Store the plates in a safe place (Fig. 4-3).
•Install the side trim to both sides of the fireplace.
•With the wall mounting bracket installed, have two people lift the appliance up and insert the two
hooks of the wall bracket into the two receiver slots on the back of the appliance (Fig. 4-4).
•Re-insert the two wall mount bracket screws that were removed previously.
•Check the appliance for stability ensuring the bracket will not pull free from the wall.
•Wall Mount Cabinet Suite (sold separately) may now be installed.
Fig. 4-2
Fig. 4-4
Fig. 4-3

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Hardwiring Installation
A qualified electrician must wire this fireplace to a dedicated 110~120 volt, 20 amp, circuit.
NOTE: A dedicated 20 Amp (or higher), 2-pole (for 10,000 BTU’s),
breaker is required.
The appliance must be electrically connected and grounded in accordance with local codes. In the
absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current
ANSI/NFPA 70 National Electrical Code in the USA.
120 Volt Power (5,000 BTU’s):
Note:
Only 3 terminals will be used in the appliance junction box (Fig 5-1): white (neutral), black (power L1), and
green/bare (ground) that are connected to 120V power source (circuit breaker panel).
•Ensure power from the circuit breaker is off.
•Remove the 2 securing screws from the junction box cover plate, located on the top left-hand, back-
side of the appliance (Fig. 5-1).
•From the power supply wire, connect the green/bare copper wire to ground (G), the white wire to
neutral (N), and the black wire to Line1 (L1) (Fig. 5-2).
oL2 Terminal is for 220-240V only.
•Resecure the junction box cover plate using the 2 screws previously removed.
Fig. 5-1
Fig. 5-2
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Hardwiring Installation (Continued)
240 Volt Power (10,000 BTU’s):
This fireplace is equipped with the ability to optionally wire with 240 volts, which will supply 10,000 BTU’s
of heat.
A qualified electrician must wire this fireplace to a dedicated 220~240 volt, 20 amp, circuit.
Note:
All 4 terminals will be used in the appliance junction box (Fig. 6-1): white (neutral), black (power L1), red,
(power L2), and green/bare (ground) that are connected to 220V power source (circuit breaker panel).
220~240V supply connection must include a neutral. Connection must be 4 wires (3 primary wires and a
ground).
•Ensure that power from the circuit breaker is off.
•Remove the 2 securing screws from the junction box cover plate, located on the top left-hand, back-
side of the appliance (Fig. 6-1).
•On the terminal block, locate the fourth position terminal that has the label covering the L2 terminal.
The label indicates “220-240V Only”. Remove the label.
•From the 4-wire, 240 volt power supply wire, connect the green/bare copper wire to ground (G), the
white wire to neutral (N), the black wire to Line1 (L1), and the red wire to Line2 (L2) (Fig. 6-2).
•Re-secure the junction box cover plate using the 2 screws previously removed.
Fig. 6-2
Fig. 6-1

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Driftwood Logs and Crushed Glass Installation
•Front glass must be removed and the appliance must be mounted in its final location before the
driftwood logs and crushed glass is installed.
•Install driftwood logs first, then add the crushed glass around logs.
•If crushed glass falls into the channel used by the front glass, preventing the front glass from being
installed, the channel can be cleared by sliding the crushed glass along the channel until it falls into
one of the cleanout slots.
•Photos below shows recommended log placement, but logs may be arranged to customer’s liking.
Log placement shown in top-down orientation
ORION MULTI 52" – LOG PLACEMENT
.
v
ORION MULTI 60" – LOG PLACEMENT
.
ORION MULTI 76"– LOG PLACEMENT
.
ORION MULTI 100" – LOG PLACEMENT
.
ORION MULTI 120" – LOG PLACEMENT
.
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Operation (Continued)
Power
Plug the power cord into a dedicated 110~120 (or optional 220~240) volt 20 Amp grounded outlet (see
IMPORTANT SAFETY INFORMATION). Make sure the outlet is in good condition and the plug is not
loose. NEVER exceed the maximum amperage for the circuit. DO NOT plug other appliances into the
same circuit.
Master Power Switch
Located above the Touch Control Panel is the Master Power Switch. Ensure the rocker switch is pressed
in the “On” position prior to operating the fireplace.
Note: After resetting the Master Power Switch or from a loss of power, the fireplace takes 20-30 seconds
before the fireplace is fully booted and operational.
Pairing the Remote
•With the fireplace ON, press and hold the Power button on the fireplace for 5 seconds until you
hear a beep from the fireplace. “P1” will be shown on the display.
•Within 5 seconds of the fireplace beeping, repeatedly press the power button on the remote until
the fireplace beeps again.
•Pairing must be completed within 5 seconds or the fireplace pairing will time out of pairing mode.
Read and understand this entire owner’s manual, including all safety
information, before plugging in or using this product. Failure to do so
could result in electric shock, fire, serious injury, or death.