MOIXA Smart Battery User manual

Moixa
Smart Battery
User Manual 4.8kWh

2[email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
Welcome to your Moixa®Smart Battery
This is your User Manual
Moixa develops smart, clean technology so that the world can live in a
future powered by renewable energy.
With your British invented Moixa Smart Battery, you can unlock the full
potential of solar energy, take control of your energy usage and lower
your electricity bills.
Contact
Your installer will tell you who is providing your customer support. If Moixa is providing
your customer support, you should contact us by email to
[e-mail] or by calling [phone] (option 2)
We are available between 9am and 6pm on weekdays (excluding UK Bank Holidays).
You can also write to us at:
Moixa Technology, 29 – 31 Saron Hill, London EC1N 8FH
If Moixa is not providing your customer support, please refer to the contact information
provided by your installer.
Support information is also available on the Dashboard and App.
Updates to this User Manual and your User Agreement
The most up to date version of this User Manual is available on our website:
www.moixa.com/support/.
For more details of your contract with Moixa, please see your User Agreement which includes a description
of your statutory rights, Installation Requirements and Warranty (where Moixa is your installer), Equipment
Warranty, Moving House, Monitoring Energy generation and consumption, Upgrades and Updates to soft-
ware and general terms and conditions for use.
Please read this User Manual alongside your User Agreement. The most up to date version of your User
Agreement is also available on our website: www.moixa.com/solar-battery/support/.
If signicant updates are made to this User Manual or User Agreement, you will receive an email notication
from Moixa.

3
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Contents
1.0 Information in this User Manual 5
1.1 About this User Manual 5
2.0 Safety 5
2.1 Intended Usage 5
2.2 Identifying your Product 6
2.3 Moixa Smart Battery Technical Specication 4.8kWh Model 7
2.4 Battery Safety Instructions 10
2.5 Firewalls 11
3.0 Maintenance and Troubleshooting 12
3.1 Shutting down 12
3.2 Restarting 12
3.3 Product Performance and Maintenance 12
4.0 Moixa Dashboard and app 13
4.1 Overview 13
4.2 Account Setup 13
4.3 Log in to your Moixa Dashboard or app 13
5.0 Contact 14
Moving home?
If you are moving out of the premises in which the Moixa Optimised Battery System is installed, notify your
Customer Support. It is possible to relocate your Moixa Optimised Battery System, although you will need to
pay for the deinstallation and reinstallation, and this will need to be done by a Moixa Accredited Installer in or-
der for your warranty to remain valid. Please see your User Agreement for more details. If you are leaving your
system, please tell the new occupier to also notify Customer Support, so that the benet of the Manufacturer’s
Warranty can be transferred to them.

4[email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
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Smart energy for your home
The Moixa Smart Battery is installed near your consumer unit (fuse box)
and measures the energy coming from your solar panels, and being used
in your home. Its built-in technology knows when to store your energy
and when to provide it.
How the Moixa Smart Battery
ts into your life
Keep track of all energy ows
through your personalised
Moixa Dashboard or app
Solar PV
AC Inverter
Fuse Box
Moixa Smart Battery
LED lighting and electronics
Appliances
Moixa Dashboard or app
The Grid
Storing solar & o-peak energy
When your solar panels generate more energy than your home needs, the Moixa Smart Battery stores it for
use later. If you have a special ‘time-of-use’ tari, then your Moixa Smart Battery can deliver further savings
by storing low-cost energy, so you can buy less energy at high-price peak periods. Let our team know if you
are on a special tari so we can ensure your Moixa Smart Battery is best optimised for you.
Storing free solar energy and cheap o-peak energy
Store off peak Keep spare solar Save peak bills
midnight
kW
6am midday 6pm 11pm
energy demand
solar energy
generation

5
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
1.1 About this User Manual
This is the user manual for the Moixa Smart Battery Control Unit (MCU) V4 4.8kWh.
Please go to www.moixa.com/support/ for user manuals for other products.
2.0 Safety
2.1 Intended Usage
There are no user serviceable parts in your Moixa Smart Battery. Its purpose is to manage and
utilise the energy stored in the lithium iron (LiFePO4) batteries within. Please do not use, operate
or maintain your Moixa Smart Battery in a manner other than that described in this User Manual.
Use of your Moixa Smart Battery and use of components in any manner other than as sold or
recommended by Moixa will not be covered by the Moixa Manufacturer’s Warranty. Only Moixa
Smart Batteries which have been installed and commissioned in your property by Moixa and
purchased directly from Moixa, are covered by the Moixa Manufacturer’s Warranty.
For enquiries about the proper use of your Moixa Smart Battery, please contact Moixa
Customer Support.
1.0 Information in this User Manual

6[email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
2.2 Identifying your Product
Type label example
Type Label
On the left side of the Moixa Smart Battery you will nd the
‘type’ label. This label details your product version and basic
specications. Please familiarise yourself with the contents of
this label. Note this may vary depending on your supplier.
Type label
& Unit ID
Right side of unit
(as viewed from front)
Left side of unit
(as viewed from front)
Front of unit
Unit ID
The ‘Unit ID’ label is attached to the
left side of the Moixa Smart Battery
and gives information that uniquely
identies your Moixa Smart Battery.
Unit ID example
DO NOT SCALE DRAWING
A3
SHEET 4 OF 5
SCALE 1:1
DWG NO.
REVISION:
MATERIAL: FINISH: DRAWN: UNLESS OTHERWISE SPECIFIED:
DIMENSIONS ARE IN MILLIMETERS
F DRW101/4: MOIXA V4 labels: Serial number labels
MOIXA self adhesive cut vinyl on film Gloss
21.09.2018 - E -Hub label added, Serial no. added
02.10.2018 - F - split drawings, serial numbers updated, GAs added
ONLY FOR REFERENCE :
SERIAL NUMBER LABLE
Digital identifier:
34c9f0848443
Manufacturing identifier:
A20/18/0372/V43000A
Text: Black
Font: Unbuntu Regular Size:
9 point
Manufacturing serial number denition:
Vendor code Identier # SKU-VersionWeek / Year
A 0271 V41200A32/18
A
This would mean the whole serial number for a V4 device would look as follows:
A32/18/0271/V41200A
And the whole serial number for a smarthub would look as follows:
A20/18/0372/SHUB01A
The logic to include each part of the serial number is as follows:
Vendor code: Can immediately see where a device has been manufactured
SKU-Version: Can immediately see the device model, note that the “A” at the end indicates variation within the device model
Week/year: Can immediately see when the device was manufactured (note: need to dene at which exact point in the process we consider it built)
Identier #: Identies the device within that week/year period and within that SKU, identier resets to 0 in a new week or with a new SKU-version
QR code:
The QR code should include only the manufacturing ID code: for example A20/18/0372
This would be the same for all labels, the text will vary, but the manufacturing code will remain the same on the QR code for all labels for the unit.
Label placement:
1. Back of the hub: version with the hub version appended to the serial number text
2. Side of the Smart Battery: version with the smart battery version appended to the serial number text
3. Outside of the packing: as 1 or 2 above depending on if the nal prodoct is a hub or a smart battery
0372 SHUB01A20/18

7
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Dimensions
H: 770mm x W: 525mm x D: 200mm
Product needs 100mm free space to the left, right,
top and front sides for ventilation.
Weight
80kg. Two-person install.
P o w e r
Main connections AC240V. Input nominal 2kW AC max
(variable), output nominal 2.4kW AC max (variable).
Battery Module
2x 2.4kWh 48V nominal units, using LiFePO4 chemistry.
Total capacity 4.8kWh, usable capacity 3.84kWh.
Around 6,000 cycles at 90% depth of discharge.
Fully charged at 54V, fully discharged at 45V.
Temperature range: Charging 0°C to 50°C, discharging
-10°C to 50°C.
Certication: TÜV / CE / UN38.3.
Communications
As standard with Ethernet, PowerLine Ethernet, and Wi-.
Additional connectivity for: MID Class2 energy meters.
2.3 Moixa Smart Battery Technical Specication 4.8kWh Model
GridShare integrated Smart Battery and power delivery system.
525mm
200mm
100mm
770mm

8[email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
AC output quantities UOM spec / spec range
Voltage (nominal or range) AC (V) 187-265
(230V Nominal)
Current (maximum continuous) AC (A) 13
Current (inrush) (a.c. A, peak and duration) AC (A) 14
Frequency (nominal or range) Hz 45-65
Output Power (maximum continuous, variable up to this) AC (W) 2400 max
Power factor range 0.995 – 0.999
Maximum output fault current (a.c. A, peak & duration or RMS) AC (A) 15 (20ms)
Maximum output overcurrent protection (a.c. A) AC (A) 15
AC input quantities
Voltage (nominal or range) AC (V) 187-265
Current (maximum continuous) (a.c. A) AC (A) 32
Current (inrush) (a.c. A, peak and duration) AC (A) 35
Frequency (nominal or range) Hz 45-65
Max Input Power (nominal) AC (W) 2000 max
Battery Module
2 x 2.4kWh 48V nominal units, using LiFePO4 chemistry
Total capacity kWh 4.8
Usable capacity (@ 90% DOD) kWh 4.32
Cycle life: >4500 @ 25-degree C. Predicted 6000 cycles at
90% depth of discharge
DC output (Internal battery)
Voltage (min. in discharge) DC (V) 45 (battery)
Nominal battery voltage DC (V) 48
Current (maximum continuous in discharge) DC (A) 50 (battery rating)
Other specs / classications
Protective class (I or II or III) Protective Class I
Storage temperature range -20 to 60 degree C
Inverter isolation (isolated, not isolated) Not isolated
Possibility to work in stand-alone mode (not grid-tied) No
Environmental category Indoor, conditioned
Pollution degree classication PD 2
Wet location classication No
Ingress protection (IP) IP 20
Ambient service temperature range (charge and discharge) 0 to 50 degree C
Shelf temperature -20 to 60 degree C
Relative humidity range 5 to 85% (non-condensing)
UV exposure Not required
Maximum altitude rating 2000m
Overvoltage Category (assigned to I/P and O/P port) OVC III

9
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
Protection & Compliance
Compliant with all the below:
•CE marked product, batteries and inverter
•LiFePO4 chemistry used
•EN 60950-1, IEC 62109-1 and IEC 62109-2 (for EESS)
• IEC 62619, UN 38.3, UL 1973 and IEC 60950-1 tested & certied battery modules
• UL 1642 and UN 38.3 tested & certied battery cells used
• IEC 62109-1, IEC 62109-2, IEC 60335-1, IEC 60335-2, IEC 62040-1 certied inverters
• EMC testing: EN 301 489-1, /EN 301 489-52 Ver. 1.1.0, EN 301 489-17, Ver. 3.2.0
•RED testing: EN 300 328, Ver. 2.1.1
• RoHS, REACH, WEEE and waste batteries and accumulators’ directive
•UK grid connection ERECs G98, G99 and G100. G99 (Northern Ireland).
•Ireland EN 50549-1 protection settings
• Australia AS/NZS 4777
The device must be installed to BS 7671 requirements for Electrical Installations
(for UK), to ET 101:2008+A1+A2+A3:2018 National Rules for Electrical Installations
(for Ireland) and AS/NZS 3000:2018, Electrical installations (for Australia).
To nd out more information and view our certicates visit www.moixa.com/safety-and-regulations
Warranty
Product Warranty: 10 year Moixa warranty.
Installation Warranty: 2 year Moixa warranty (if Moixa is your installer).
Moixa provides a Manufacturer’s Warranty for Moixa Smart Batteries which have been purchased
by consumers. The terms and conditions of your Manufacturer’s Warranty are set out at
www.moixa.com/support/.
Intellectual Property Rights
Patented and patents pending including (GB2476213, US201000076615, GB1221819.4,
US9379545, US8849471, AU2013353807, GB2510804, GB2539317, GB2476213)
Current applications: US20100076615, US20140159485, EU 09756537.8 EU 13815546.0,
CA 2903156, GB 1810314.3
Specications subject to change without notice. To nd out more information and view our
certicates visit www.moixa.com/safety-and-regulations


10 [email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
2.4 Battery Safety Instructions
Installing the Moixa Optimised Battery System will require modications to the distribution board or
consumer unit (fuse box) of your property, in order to allow monitoring of the energy characteristics of
your home. Carrying out any electrical work in a home or workplace can be dangerous, and only certied
electricians may carry out the installation of the Moixa Optimised Battery System, which must be in
accordance with the national safety regulations BS7671 or the equivalent applicable regulations in the
country of installation.
Please read the following instructions carefully as failure to observe the precautions may result in damage or
could invalidate your Installation and Manufacturer’s warranties.
To ensure your product is safely and correctly installed, your installer must follow the guidance laid out in
the Installer Manual.
 In the event of a re near the Moixa Smart Battery, perform the following measures:
• IftheMoixaSmartBatteryitselfisonre,donottrytoextinguishityourself. Evacuate the
property, call the re brigade and inform them that you have a Moixa Smart Battery on re which contains
Lithium Ion components. The re brigade will need to extinguish the re using specialist equipment.
The customer should provide the MSDS https://www.moixa.com/wp-content/uploads/2019/07/
MSDS.pdf. When safe to do so, call Moixa Customer Support at the earliest opportunity.
• If it is safe to do so, turn the isolator switch to OFF, extinguish the re near the Moixa Smart Battery
and contact Customer Support.
• If it is not safe to turn the isolator switch o, switch it o at the consumer unit (fuse box), then
extinguish the re near the unit and contact Customer Support.
If your Moixa Smart Battery becomes damaged, wet or if you notice any unusual noises or smells,
disconnect it by turning your isolator switch to OFF and contact Customer Support.
If your Moixa Smart Battery starts to leak and someone is exposed to the liquid, they should seek immediate
medical assistance. You must also turn the isolator switch to OFF and contact Customer Support.
For proper ventilation, 100mm of free space is required to the left, right, top and front sides of the
Moixa Smart Battery. Covering it could cause it to overheat or stop working.
Keep children and animals away from the Moixa Smart Battery.
 After your Moixa Smart Battery has been installed you must inform Customer Support of any signicant
electrical work that you are planning, such as any changes to your consumer unit (fuse box), as this may
impact your Moixa Smart Battery’s performance.
Do not attempt to tamper with, disconnect, disassemble, repair or move the Moixa Smart Battery. This
can only be carried out by a Moixa Accredited Installer, organised by Moixa.
 Do not expose the Moixa Smart Battery to an open ame or sources of heat and do not keep ammable
objects or liquids nearby.
Do not expose the Moixa Smart Battery to temperatures in excess of 35° C or under 18° C.
 Do not pierce the Moixa Smart Battery, place objects on top of it or subject it to strong impacts.
Please note: Once the Moixa Hub and your connected device(s) have been fully installed, Customer Support must be no-
tied of any signicant electrical work that you are planning to conduct in your home. This includes any changes to your
consumer unit, as this may impact the performance of the Moixa Hub and connected device(s).

11
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
2.5 Firewalls
Your Moixa Smart Battery must be connected to the internet for you to receive full functionality, and you
must not interfere with this connection. Below are the minimum recommendations that are required for
correct operation of the Moixa Hub:
• TCP Port: 8833 MQTTS -> AWS (any IP)
• TCP Port: 22 -> SSH Jano (any IP)
• TCP Port:443 -> HTTPS (any)
• UDP Port:53 -> any IP
The above are subject to change without notice, and we recommend allowing the following in order to
avoid disruption:
• Inbound rules: any IP - disabled, any port - disabled
• Outbound rules: any IP - allowed, any port – allowed
For support relating to your Smart Battery, contact Moixa Customer Support:
Email [email protected]
UK Support: [phone]
Find your local phone number on www.moixa.com/support/

12 [email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
Battery health: In order to prolong the lifetime of your Moixa Smart Battery and comply with the
manufacturer’s requirements, the system must be charged to full at least once per month. Usually this
need is met through normal operation. However if your PV system doesn't generate enough power
and/or you don't charge it overnight from E7/smart tari, your Moixa Smart Battery has programmed
to launch the "self-maintenance mode", during which it will set itself to charge up to full. That might
result in charging from the grid.
3.0 Maintenance and Troubleshooting
If you change your electricity provider or tari, notify Moixa, or your local customer support, by email (see
contact section 5.0). It is important Moixa has your up to date tari information to fully optimise your system.
Unless there is an emergency, or situation as described in the Battery Safety Instructions, you must not
attempt to shut down your Moixa Smart Battery unless instructed to do so by Customer Support. If a non-
emergency fault does occur with your Moixa Smart Battery, please contact Customer Support and they will
be happy to assist.
3.1 Shutting down
Turn the isolator switch that connects the Moixa Smart Battery to the mains in the house from
the ON to the OFF position. If your Moixa Smart Battery was installed with a red and yellow
isolator switch like the one shown on the right, this will involve turning the red switch an-
ti-clockwise from ON to OFF. Once the switch is o, you should expect the screen to go black.
3.2 Restarting
Before restarting, please leave the isolator switch in the OFF position for 30 seconds. Then turn the isolator
switch back to ON. Once the Moixa Smart Battery has restarted the screen should turn on.
3.3 Product Performance and Maintenance
Your Moixa Smart Battery should not require your attention or onsite maintenance to function correctly. However,
if you are concerned that your Moixa Smart Battery is not performing as expected, we recommend checking
your Moixa Dashboard or app. Here you should be able to see the amount of energy stored in the battery
increasing and decreasing throughout the day with your solar generation and household consumption. If you
are unsure whether your Moixa Smart Battery is performing as expected, please contact Customer Support.
The Moixa team will also look out for any Moixa Smart Batteries that are not working as expected, and if
any issues are detected we will try and resolve these remotely. If the issue cannot be resolved remotely, the
Customer Support team will reach out to you and arrange for one of our Moixa Accredited Installers to visit
your premises and resolve the issue.
To further guarantee uninterrupted operation and optimal performance of the Moixa Smart Battery, we
recommend that:
• Your household electrical system is inspected periodically to ensure it is compliant with all required
standards. The scheduled inspection due date for the Moixa Smart Battery installation should be
mentioned by the installer on the EIC form.
• You check for accumulated dust and other contaminants on the surface of the Moixa Smart Battery and, if
required, use a soft and lint-free cloth to remove these. Please avoid using solvents or water for cleaning.

13
[email protected] www.moixa.com/support/ [phone]
Moixa Technology Limited, registered in England and Wales at 150 Aldersgate Street, LONDON, EC1A 4AB.
All correspondence should be addressed to: Moixa Technology Limited, 29 – 31 Saron Hill, London, EC1N 8FH.
4.1 Overview
The Moixa Dashboard and app allows you to view your home’s energy data through your
personal online account. Your energy graphs and information will help you understand how
much solar energy you generate, how much energy you use in your home and how your Moixa
Smart Battery is supporting your energy needs.
4.2 Account Setup
During your Moixa Smart Battery installation, an account will be created for you to access the
Moixa Dashboard and app. This account will be assigned to the email address that you provide
to your Moixa Accredited Installer on the day. You should receive an email from hello@moixa.
com which will explain the next steps to get signed up. If you have not heard from Moixa after
3 working days, check your junk email account for an email from [email protected] or reach
out to [email protected].
4.3 Log in to your Moixa Dashboard or app
You can log into your Moixa Dashboard by going to mygridshare.com and our Moixa app
is available on both Apple & Android devices. Search for: Moixa.
Look for an email from [email protected] to set up your account or email
[email protected] if you are having diculties.
www.moixa.com/support
[phone]
4.0 Moixa Dashboard and app

14 [email protected] www.moixa.com/support/ [phone]
Version number. MSB-UM008 February 2021. All details correct at the time of publication.
Call our UK based support team:
[phone]
Find the relevant contact number for your region at:
www.moixa.com/support/
Find out more about your Moixa Smart Battery:
www.moixa.com/smart-battery/
Email Customer Support:
[e-mail]
5.0 Contact
For technical problems or enquiries regarding your Moixa Smart Battery please contact
Moixa Customer Support.
If you bought you Moixa Smart Battery from any other company, please refer to the
User Manual at www.moixa.com/support

Version no. MSB-UM008 February 2021. All details correct at time of publication.