Monitor Home Protection System and Monitoring... User manual

USER GUIDE
version 2.1
Home Protection System and
Monitoring Service
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Home Protection System and
Monitoring Service
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CONTENTS PAGE NO.
Your monitor system 4
Control Panel 4
Remote Control Keychain 4
Motion Sensors 4
Smoke Detector 4
Optional Accessories 5
Using your monitor system 6
Control Panel 6
Remote Control Keychain 6
Telephone 6
Remote Handheld Touchpad 6
Control Panel - Home Security 6
Arm and Disarm your system 6
Exit and Entry Delay 7
System Status 7
Sub-disarm 7
Control Panel - Code 8
Using your Access Codes 8
Control Panel - Home Control 8
Chime function 9
Sensor Bypassing 9
Silent Exit 9
Control Panel - Emergency 9
Using your Emergency alarm buttons 9
Remote Control Keychain 10
Using your Remote Control Keychain 10
Telephone 10
Remote access dial-in function 10
Remote Handheld Touchpad 11
Using your Remote Handheld Touchpad 11
How your system communicates with you 12
Panel Voice Messages 12
Panel Beeps 12
Panel Indicator lights 13
Alarm Siren Sounds 13
monitor Alarm Notification Service 14
Contacts 14
Telephone Notification 14
Text Notification 14
Email Notification 14
Alarm Signal Notification Types 14
Notification process diagram 15
Website 15
Programming your system 16
Set the Clock 16
Set up your Access Codes 17
How to add or change an Access Code 17
How to delete an Access Code 17
Programming options 18
Option 1 – Panel Beeps 18
Option 2 – Panel Voice 18
Option 41 – Chime Voice 19
Option 42 – Speaker Level 19
Option 55 – Panel Beep Volume 20
Additional advice for locating and maintaining
your sensors 20
Motion Sensors 20
Installation Guidelines 20
Maintenance 21
Replacing Batteries 21
Smoke Detector 21
Installation Guidelines 21
Maintenance 22
Replacing Batteries 22
Troubleshooting and problem solving guide 22
Silencing Trouble Beeps 22
AC Power Failure 22
Low Battery 23
Sensor or Detector Failure 23
Sensor Low Battery 23
Failure to Communicate 23
Sensor open 23
Sensor Tampered 23
Option 50 detected 23
System Access Alarm 23
Smoke Detector problems 24
Clear System Status light 24
Testing your system 24
Walk Test of the Motion Sensors 24
Testing your sensor’s signal strength 24
Smoke Detector Smoke Test 25
Smoke Detector Sensitivity Test 25
Cancelling and preventing accidental alarms 26
Planning for emergencies 26
Alarm system limitations 26
Important codes to remember 27
Sensor numbers and locations 27
Quick reference table 28
Battery requirements 28
Your monitor warranty 29
Emergency planning 30
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YOUR MONITOR SYSTEM
Your monitor system uses wireless technology to warn you and your family about intrusion and fire, it communicates
with our monitoring centre and will send alert messages to you and your nominated contacts via phone, text or
email.
It has devices called sensors and detectors that use radio waves to communicate alarms to the Control Panel. It is a
supervised system, meaning that the panel checks the status of each sensor and detector and it will report any
problems to the monitoring centre, in addition to highlighting problems with beeps and indicator lights on the panel
itself.
This User Guide describes how to get the best out of your system and the monitoring service. It will guide you through
basic arming and disarming commands, programming instructions and how to customise the monitoring service to suit
your needs.
•Control Panel
The Control Panel is used to operate and program your system. It communicates to you using digital voice
messages, beeps and by lighting or flashing buttons. The panel communicates with our monitoring centre to
notify you and your nominated contacts of events at home.
•Remote Control Keychain
This is used to arm and disarm the system from within your home or nearby.
•Motion Sensors (x2)
Indoor Pet Immune Motion Sensors detect movement in a protected indoor area and respond by sounding an
alarm (or a chime, if specified). The sensor is designed for use with pets that have a combined weight of less
than 18kg (40lbs) to help avoid false alarms. The sensor should be located where your pets cannot get within
2m of the sensor.
•Smoke Detector
The smoke detector has a built in siren that sounds when smoke or a significant rise in temperature is detected.
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OPTIONAL ACCESSORIES AVAILABLE
•Remote Handheld Touchpad
This can be used to control your system remotely from
within the home. The Touchpad is ideal for location
near your main point of exit and entry, if your control
panel is installed in a less accessible position.
•Door / Window Sensors
These sensors can be installed to detect the opening
of a door or window for added security.
•Panic Button
The water resistant panic button can be used in an
emergency to notify the nominated contacts.
•Motion Sensor
You can purchase motion sensors to protect additional
areas. The sensor can be programmed to provide
either intruder protection or special chime function to
let you know that someone has passed by it.
•Smoke Detector
The smoke detector has a built in siren that sounds
when smoke or a significant rise in temperature is
detected.
•Remote Control Keychain
This is used to arm and disarm the system from within
your home or nearby.
These accessories can be ordered by visiting
www.myhomemonitor.co.uk
or calling 0845 071 1007
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USING YOUR MONITOR SYSTEM
Sending commands or instructions to your system can be done through the control panel, remote control keychain,
telephone or handheld touchpad.
Note - Your control panel is programmed with a default Master Access Code 1234 which you should change to
a code that you will remember and keep a record of in a safe place. This Master Access Code is used to disarm
the system and when you are carrying out any programming changes.
Control Panel
You can enter commands by simple key presses on the panel. Depending on how your system is programmed, you
may need to enter your access code for certain commands.
Remote Control Keychain
The keychain is handy for simple arming and disarming. They are portable and can be carried off-site in a purse,
pocket or on a key-ring.
Telephone
Touchtone telephones can be used to communicate with your system while you are away from home. This is
particularly useful if you have forgotten to arm your system before leaving home.
Remote Handheld Touchpad (available as an optional accessory)
This touchpad gives you the option to enter commands from any room in your home. You can enter commands
through simple key presses on the touchpad. A remote touchpad can be located near your main point of entry or
exit, if your control panel is less accessible.
CONTROL PANEL - HOME SECURITY
Arm
Turns on intrusion and burglary protection for your system. You can arm motion sensors and/or door/window
sensors (if fitted) or both depending on the buttons you press.
•To Arm Motion Sensors
•Press Arm Motion Sensors button once.
•Panel announces,
Motions on.
•Arm Motion Sensors light will be lit and the
exit delay will begin.
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•To Arm Doors and Windows
•Close all doors and windows.
•Press Arm Doors & Windows button.
•Panel announces,
Doors and Windows on,
•Arm Doors & Windows light will be lit and the
exit delay will begin.
•Press twice to eliminate the pre-programmed
entry delay.
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Exit Delay
Exit Delay is the amount of time the system gives you to leave the property before the system is armed. When
you arm you will hear beeps during the exit delay.
Your Exit Delay is set for 45 seconds.
Disarm
Turn off intrusion and burglary protection for your system. Only intrusion and burglary sensors such as motion
sensors and door/window sensors (if fitted) are disarmed. Environmental sensors, such as smoke detectors stay
active at all times.
•Disarming Your System
•Upon entering your home the entry delay will begin.
•Status beeps will sound.
•Enter your access code using the Code buttons.
•Panel announces,
System disarmed.
•Disarm light will be lit.
Entry Delay
Entry Delay is the amount of time the system gives you to disarm the system after entering the home. When you
enter your home you will hear beeps during the entry delay.
Your Entry Delay is set for 20 seconds.
Note: The default exit and entry delay times are designed for most situations. However if you feel the delay times
are not appropriate for you, please call 0845 071 1007 and our Customer Services team will arrange for this to be
changed for you.
System Status
Press to hear information about your system. If the button is lit, there is a problem with the system. If the button is
blinking, an alarm has occurred. Press the button to hear what is wrong with the system. Press Disarm after you
have heard the alarm message or cleared the fault to turn this warning light off.
Sub-disarm
You can add additional accessories to your system that will allow you to protect specific areas 24 hours a day even
when the system is not armed (such as safes or jewellery boxes). You must sub-disarm the panel before accessing
these areas to avoid causing an alarm. Smoke detectors stay active at all times.
•To Sub-disarm Your System
•Enter your Master Access Code while the system is disarmed.
•Panel announces,
System disarmed.
•Disarm button light blinks and the system is sub-disarmed.
•When you’ve finished accessing the protected areas, press the Disarm button again. Panel announces,
System disarmed.
•Disarm button light stops blinking. System is in Disarm mode.
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CONTROL PANEL - CODE
There are 5 CODE buttons located in the second row of the panel. Each button represents 2 numbers. The
left CODE button is 1/2, which means that this button is pressed when entering either 1 or 2. For example, if
your access code is 1234 you must press the 1/2 button twice and the 3/4 button twice to enter that access
code.
Your system is programmed with a default Master Access Code 1234 which you should change to a code that
you will remember and then keep a record of in a safe place. This Master Access Code is used to disarm the
system and is required when you are carrying out any programming changes such as setting the clock.
You can allocate up to 5 other access codes that will disarm the system but will not allow any programming
changes. You can give these codes to family members, trusted friends or neighbours. They can be changed at
any time.
You can send a silent panic message to the monitoring centre using a Silent Panic Access Code on the
control panel.
For more information on programming Access Codes refer to the ‘Programming Your System’ section on
page 17.
Note: You will get 10 chances to enter your code and then any further error will cause a system access alarm.
The alarm locks all touchpads, except keychains, for 90 seconds.
If you enter your home and you hear alarm sirens, an intruder may be inside or another emergency
may have occurred. Leave immediately and call for help.
CONTROL PANEL - HOME CONTROL (Some functions are not available)
The Home Control buttons are used to monitor activity within and around the home. They are not used for intrusion
protection. If any of the Home Control buttons are pressed and a sensor or module is not associated
(or programmed) with this feature the panel will announce,
Function not available .
Chime Doors (only if a Chime door/window sensor is installed )
Chime Doors is used to signal or chime when a protected door is opened while the system is disarmed. The panel
will announce the door that has been tripped and will chime twice. This is a good feature to use if you’re busy in one
part of your home and you want to know when family members are going in and out of your home.
•Turn Chime Doors on:
•System must be disarmed. Press Chime Doors button.
•Panel will announce,
Chime on.
•Chime Doors button will be lit.
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•Turn Chime Doors off:
•Press Chime Doors button.
•Panel will announce,
Chime off.
•Chime Doors button no longer lit.
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Chime Motion (only if a Chime motion sensor is installed)
This is used to detect movement within a specific area. These Motion Sensors are not used for intrusion protection.
The panel will chime three times and announce the sensor that has been tripped. Use the same panel procedures
as Chime Doors, except, with the Chime Motion button. You would use this feature if you have Motion Sensors
located in areas such as the front door or hall area and you want to know when someone is approaching.
Remember that motion sensors can be set for intruder protection or chime, but not both.
Note: If there are no Chime Motion Sensors in your system, the Chime Motion button can be used for Direct
Bypassing (see below).
Bypass
This enables you to bypass certain sensors whilst the system is armed. This allows you to disable a sensor while
the system is armed in an area where you expect movement, perhaps from a large pet.
•Direct Bypassing
•Arm system, press the Bypass button until you reach the sensor you wish to bypass
•Enter Master Access Code
Silent Exit
This feature silences the panel beeps that accompany the exit delay (see Panel Beeps section on page 12). Press
Chime Doors after you arm the system to silence panel beeps. The panel will still beep at the beginning and end of
the exit delay.
Note: Enabling Silent Exit doubles the Exit Delay Time.
•Time Activated Lights – function not available
•Sensor Activated Lights – function not available
•All Lights On and Off – functions not available
CONTROL PANEL - EMERGENCY
If you press the FIRE, POLICE or AUX buttons for 2 seconds (or press twice quickly) a signal is sent to the
monitoring centre to notify an emergency or panic call for help. The siren in the control panel will sound and the
notification process will start by contacting your nominated contacts in the order you specified, in addition a text
message will be sent simultaneously to all contacts you have selected to receive text messages.
The message that will be sent to your nominated contacts from the monitoring centre is as follows.
FIRE - There has been a fire alarm reported......
POLICE - There has been a Panic alarm reported......
AUX - There has been a Medical alarm reported......
Note: The monitor system is not directly connected to the Police, Fire or Emergency Services. Instead it puts you
and your nominated contacts in control of what happens next and you can choose how to respond to the alert.
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REMOTE CONTROL KEYCHAIN
LOCK
Press once to arm doors and windows (only active if you have installed door/window sensors).
LOCK
Press twice to arm doors/windows and motion sensors.
UNLOCK
Press once to disarm the system.
Hold LOCK and UNLOCK
If you press both buttons for 3 seconds a panic signal is sent to the monitoring centre to notify an
emergency or panic call for help. The siren in the control panel will sound and the notification process will
start by contacting your nominated contacts in the order you specified, in addition a text message will be
sent simultaneously to all contacts you have selected to receive text messages. If the panic signal is
initiated from a Remote Control keychain this signal can only be disarmed by entering an access code on
the control panel (or with another Remote Control Keychain).
These functions are not available and will not activate the control panel.
TELEPHONE
This function enables you to communicate with your system remotely by dialling into your control panel using a
mobile phone or landline. This is particularly useful if you have forgotten to arm or disarm your system before
leaving home - or if you wish to hear the status of your alarm.
Note: You may have to dial more than once to make contact with your system. If you get an engaged tone, wait 5
minutes and dial again.
•Call your home telephone number that the panel is connected to and let the phone ring once then hang up.
•Wait 10 - 40 seconds and call again.
•The panel should answer on the first ring. The panel will announce
“System On” .
•Press the * button on your telephone and you will hear
“System Activated” .
•At this point you may perform the actions listed in the table below.
•CODE refers to the master and access codes programmed into your system.
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Panel Function Phone Command
DISARM * type CODE, type 1
ARM Doors/Windows (if installed) * type CODE, type 2
ARM Doors/Windows with No Entry Delay (if installed) * type CODE, type 2, type 2
ARM Motions * type CODE, type 3
ARM Doors/Windows and Motions * type CODE, type 2, type 3
System Status * type CODE, type #, type 1
Hang Up * type, CODE, type 9
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