MOOD PROFUSION iO User manual

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PROFUSION iO
NETWORKING GUIDE

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TABLE OF CONTENTS
TABLE OF CONTENTS
REBOOT THE PROFUSION IO ................................................................................................................................ 3
CHECK CABLE CONNECTIONS................................................................................................................................ 3
ACCESS ONLINE CONTROL PANEL ......................................................................................................................... 4
TEST NETWORK CONNECTION / RUN DIAGNOSTIC TEST......................................................................................... 7
TEST RESULTS ...............................................................................................................................................................................7
VIEW/EDIT NETWORK SETTINGS AND SETTING UP THE PLAYER ON WIFI ................................................................ 7
PROFUSION IO NETWORK REQUIREMENTS ............................................................................................................... 8
CONFIRM PLAYER DATE AND TIME ........................................................................................................................ 9
RUND DIAGNOSTIC TEST...................................................................................................................................... 9
DIAGNOSTIC RESULTS...................................................................................................................................................................9
CONTACT SUPPORT.............................................................................................................................................13

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NETWORKING BASICS
REBOOT THE PROFUSION IO
1. While the player is on, press the STANDBY button on the remote control (or from the online control
panel) and allow the device to enter "standby" mode. The POWER indicator light should turn red.
2. Push the ON/OFF button on the back of the player to fully power down the player.
3. Remove the power cable from the back of the player for 30 seconds.
4. Re-insert the power cable into the back of the player.
5. Press the ON/OFF button on the back of the player into the ON position.
6. The player should initialize for several stages and resume music playback
Your ProFusion iH needs to remain on at all times in order for it to successfully connect for updates.
CHECK CABLE CONNECTIONS
1. Confirm that the Ethernet (CAT5) cable is securely connected to the SYMBOL port on the back of the
player.
2. Confirm that the other end of the Ethernet (CAT5) cable is connected to the appropriate port on your
network equipment (router or switch).
Not sure where to connect to your network equipment? Consult your IT professional or Internet Service
Provider for assistance.
3. Confirm that the SYMBOL network light on the front of the player is illuminated.

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Is the LINK indicator light red? This indicates:
1) a WiFi connection is established, or 2) the player is not connecting to the network for updates.
ACCESS ONLINE CONTROL PANEL
From a PC or mobile device on the same network you can access the ProFusion iO's Web User Interface by the
following methods:
1. Mood Controller app: Download the Mood Controller app from the Apple App Store or Google Play
Store and follow the instructions on the app to get connected.

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2. Using an IP address: From a browser like Chrome (works best), Firefox, or Microsoft Edge, navigate to
the IP address of the ProFusion iO device. To obtain the IP address of your ProFusion iO, locate a paper
clip and press and hold the reset button the back of the player for 2 seconds. Your ProFusion iO will
begin to speak the IP address over your speakers.
3. Using the web link: Type the following into your browser's address bar to access the ProFusion's
control panel: https://profusion-[DEVICEID].local Replace DEVICEID with the 6 digit device ID of your
ProFusion iO player. (Example: EX: https://profusion-398994.local) This is found on the sticker on the
box the ProFusion iO came in.

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Upon accessing the control panel, your browser will display a security warning; however, it is safe to answer
the security warning and proceed to the site. NOTE: The ProFusion iO hosts an internal web server that is
inside the local network and not accessible from the internet.
Once you have accessed the WEBUI and answered any security warnings, the login page will appear. The
default log in username is admin and passcode is 23646.

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TEST NETWORK CONNECTION / RUN DIAGNOSTIC TEST
1. From the online control panel, click Administration in the top-left corner.
2. Click Update from the menu on the left side of the online control panel.
3. Click on Test Connection button at the bottom of the online control panel.
4. The player will run a Test Connection and yield a test result.
TEST RESULTS
Test Successful
PIN ####
The player successfully connected to the update server.
Test Failed
Network Link Down
The player was unable to locate an Ethernet cable or network.
See the Check Cable Connections steps above.
Test Failed
Connection Error
The player was able to locate an Ethernet cable or network, but
was unable to establish a connection to the update server.
Review network settings and try again.
Test Failed
Authentication to Proxy Server Failed
This test result indicates that the player is configured to connect
to a proxy server, but a network setting may be incorrect on the
player or on the client's proxy network. Please consult your IT
professional or Internet Service Provider for assistance.
Test Failed
File Directory Error
This test result indicates that the Device Update Server has been
changed on the player (either via disc update or manually from
the player menu). Please view the <Device Update Server>
setting in the Network Settings tab and confirm it matches
what’s listed in the Network Requirements section below.
VIEW/EDIT NETWORK SETTINGS AND SETTING UP THE PLAYER ON WIFI
1. From the online control panel, click Administration in the top-left corner.
2. Click Network from the menu on the left side of the online control panel.
3. The current Network Settings will be shown here. You can edit these settings by clicking “Edit” at the
bottom of this page.
Need to set the player up on WiFi? –WiFi connectivity requires us of a MOOD-provided USB WiFi adapter.
Click the Scan button to scan for available WiFi networks in your area. Choose the appropriate WiFi network
and type in the WiFi password accurately to connect.
NOTE: Our player does not work with “Guest” WiFi connections that have a “splash” page.

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ADVANCED NETWORK SETTINGS
PROFUSION IO NETWORK REQUIREMENTS
PROFUSION IO SITE NETWORK CONSIDERATIONS
IMPORTANT NOTE: This document is informational only and geared toward
IT technicians and system administrators. It is not intended to provide or
imply any advice regarding network configuration, security, performance
or equipment. This document contains basic technical networking
information about Mood Media ProFusion iO platforms and network
configuration considerations in order to successfully communicate with
Mood Media update servers, client owned update servers and/or internal
networks where applicable.
LAN CONNECTION
+ Ethe r ne t po rt 1 0 / 1 00 M Bps .
+ Cat5 RJ45 or better
+ Wireless Adaptor Optional
INTERNET CONNECTION SPEED REQUIREMENTS
C on s i s t en t b an dw i d t h of 1 M b s or mor e i s i deal f o r al l M ood M ed i a au d i o
streaming services.
1 50 K bp s i s t he m i n i m u m re c o mm ended ba ndw i dth f or al l conf i gu r at i on s .
ProFusion devices can be throttled as low as 64 Kbps to meet extreme
bandwidth limitations for time-boxed and infrequent periodic updates.
Streaming & Dynamic playlist modification
(continuous connection):
+ E ach M i x Pro D e v i ce : 1 M b s id e a l , 5 1 2 K b s M in im um
+ S o c ia l M ix : 1 50 K b s M in im um
Single program updates/Log Files (intermittent connection):
Non Mix devices with stored content can be throttled and time-blocked to
prevent call outs to Mood Media servers. Can be configured with FTP/SFTP
+ I de a l 1 50 K bs .
+ Minimum 64Kbs
Heartbeats use minimal bandwidth (8Kbs) and will take advantage of either
continuous or intermittent connectivity for status updates & monitoring.
All updates, heartbeats and other connections to the Mood servers are
initiated from the Mood Media Profusion device - Outbound only.
PORTS
Note: Most ProFusion device port assignments are based on
generally accepted port standards and are not re-configurable,
with the exception of Proxy configuration where the port
assignment can be assigned from the ProFusion device.
+ HTTPS PROTOCOL
- Requires DNS
- Ports 443, 80
+ FTP PROTOCOL
- P o rt 2 1 m u s t be a llo wed f o r FTP c onn ec t i on s , a s w ell a s
a n ephemeral port range (actual port range:1025-
65535) to allow data transmission. At the time of this
writing ProFusion iO devices only support passive FTP
and will not connect via active FTP configurations.
+ SFTP PROTOCOL
- Port 22 must be allowed for SFTP connections.
+ HEARTBEAT FUNCTIONALITY
- Ports 443, 80 externally
SERVER ADDRESSES
MIX / MIX PRO:
s3.aws.amazon.com (Floating IP)
m i x .m oodme di a .co m ( 23 .2 3 .1 9 5 .5 6 )
U S U P D ATE SE R V E R : fm - wd av-0 1 . m oodme di a .co m ( 1 99 .2 04 .6 1 .1 20 )
US HEARTBEAT: 184.73.209.217
EU U P D AT E S ER V ER : upd - eu - 1 .m oodme di a .co m ( 1 9 3 . 22 6 .1 33 .1 7 )
EU H EARTBEAT : 1 93 . 22 6. 13 3 . 20
A U STR A L I A U P D ATE SE R V E R : pubf t p .m oodme di a .co m.a u ( 6 1 . 6 8 .1 1 .2 42 )
AU S TR AL I A H E ARTB E AT : he a rt be a t .m oodme di a .co m.a u ( 6 1 . 6 8 .1 1 .2 43 )

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CONFIRM PLAYER DATE AND TIME
1. From the online control panel, click Administration in the top-left corner.
2. Click Settings from the menu on the left side of the online control panel.
3. Click on the Edit button at the bottom of the page.
4. Adjust Date and Time as needed.
5. Click the Save button when finished.
Is the player defaulting to the year 1969, 1979, or 1999 after rebooting? Please contact Mood Support for assistance.
RUND DIAGNOSTIC TEST
The ProFusion iO diagnostic test may provide additional information regarding existing network connection
errors. To begin the diagnostic test:
6. From the online control panel, click Administration in the top-left corner.
7. Click Network from the menu on the left side of the online control panel.
8. Click on the Diagnostic tab at the top of the online control panel.
9. Click the Start button in the center of the online control panel.
10. The player will run a 7-step configuration test for a few seconds and yield a test result. Look for a “No
issues have been found” message in green.
Received a different message? Please visit support.moodmedia.com and search for the article titled
“Diagnostic Error Code List” for full list of errors and what they mean.
DIAGNOSTIC RESULTS
Code
Message
Solution
-
Check Successful
Network diagnostic encountered no errors; player is connecting to
the Internet successfully.
E1001
All network interfaces are disabled.
Determine which network interface should be used (Ethernet or WiFi).
If Ethernet, verify an Ethernet cable is connected; if WiFi, verify WiFi
adapter is inserted.
E1002
Primary network interface is not set.
Verify Ethernet cable or WiFi adapter is properly connected.
W2201
<INTERFACE>: USB network adapter was not
detected.
Verify that WiFi adapter is properly connected. If so, reboot the
player, test connection and run diagnostic again. If error persists,
proceed to replace WiFi adapter.

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W2102
<INTERFACE>: No link.
The player does not detect a properly connected Ethernet cable.
Verify Ethernet cable is properly connected. Verify LINK indicator light
is solid green. If possible, temporarily connect another Ethernet
device to test the connection.
W2203
<INTERFACE>: Network disconnected.
The player is not connecting to the WiFi network. Verify WiFi adapter
is properly connected and receiving power. Verify WiFi network
settings on the player.
W2204
<INTERFACE>: Interface disabled.
The player detects a WiFi adapter, but WiFi is disabled. Verify WiFi is
enabled on the player.
W2208
<INTERFACE>: Low signal level (<LVL>%).
The player detects a low WiFi signal. Verify player is close to WiFi
router and that location is not such that signal is blocked (metal racks
and enclosures will limit WiFi signal strength to some degree).
W2109
W2209
<INTERFACE>: DHCP - configuration not yet
obtained.
The DHCP server has not assigned IP information. Connection is
established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
W3115
<INTERFACE>:
This is related to a warning that DNS is not configured. It's not always
needed (DNS) hence why it's a warning. However, if a device is using
HTTPS, and or heartbeat, a DNS is needed for name resolution.
E2110
E2210
<INTERFACE>: DHCP - configuration does not
set default gateway.
The DHCP server has not assigned gateway information. Connection
is established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
E2111
E2211
<INTERFACE>: DHCP - No DNS configuration.
The DHCP server has not assigned DNS information. Connection is
established, but DHCP information has not been transmitted. Allow
the player one or two minutes to retrieve network info before testing
the connection again. If this error still appears after performing
another diagnostic test, reboot the player.
E2112
E2212
<INTERFACE>: STATIC - Incorrect IP address
set (<IP>).
The static IP address is invalid or in conflict with another device on
the network. Verify static IP information on the player for accuracy
and correct as needed.
E2113
E2213
<INTERFACE>: STATIC - Incorrect mask
(<MASK>).
The subnet mask address is invalid. Verify static IP and subnet mask
information on the player for accuracy and correct as needed.
E2114
E2214
<INTERFACE>: STATIC - Incorrect IP of
default gateway (<IP>).
The default gateway address is invalid. Verify static IP and gateway
information on the player for accuracy and correct as needed.
E2115
E2215
<INTERFACE>: STATIC - No DNS
configuration.
The static DNS information is not configured. No DNS entries have
been provided in the static configuration. HTTPS update protocol, all
streaming services and heartbeating require a valid DNS.
E2116
E2216
<INTERFACE>: IP address is a network
address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.
E2117
E2217
<INTERFACE>: IP address is a broadcast
address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.
E2118
E2218
<INTERFACE>: IP address is a loopback
class (<IP>).
T h i s e rror i s d i sp l a y ed when a l oop b a ck a dd r e ss ( 1 2 7 . 0 . 0 . 1 ) i s u s ed i n
place of a valid network IP address. Verify static IP information on the
player for accuracy and correct as needed.
E2119
E2219
<INTERFACE>: IP address is a multicast
class (<IP>).
T h i s e rror i s d i sp l a y ed when a mu l t i c ast a dd r e ss ( 22 4 . 0 . 0 . 1 ) i s u se d i n
place of a valid network IP address. Verify static IP information on the
player for accuracy and correct as needed.
E2120
E2220
<INTERFACE>: Default gateway address is a
network address (<IP>).
Verify static IP information on the player for accuracy and correct as
needed.

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E2121
E2221
<INTERFACE>: Default gateway is a
broadcast address (<IP>).
This error is displayed when a broadcast address used in place of a
v al i d gat ew ay I P ad d r e ss ( 1 72. 1 9 . 4 . 25 5 - " 25 5 " as t he l as t o c t e t
indicates this is the broadcast address). Verify static IP information
on the player for accuracy and correct as needed.
E2122
E2222
<INTERFACE>: Default gateway is a
loopback class (<IP>).
T h i s e rror i s d i sp l a y ed when a l oop b a ck a dd r e ss ( 1 2 7 . 0 . 0 . 1 ) i s u s ed i n
place of a valid default gateway IP address. Verify static IP
information on the player for accuracy and correct as needed. (Note:
E rror cod e E 2 1 2 4 / E 222 4 m a y a l so be d i sp l a y ed)
E2123
E2223
<INTERFACE>: Default gateway is a
multicast class (<IP>).
T h i s e rror i s d i sp l a y ed when a mu l t i c ast a dd r e ss ( 22 4 . 0 . 0 . 1 ) i s u se d i n
place of a valid default gateway IP address. Verify static IP
information on the player for accuracy and correct as needed. (Note:
E rror cod e E 2 1 2 4 / E 222 4 m a y a l so be d i sp l a y ed)
E2124
E2224
<INTERFACE>: Default gateway points to the
different network (<IP>).
This error is displayed when the default gateway address is valid but
is not within the same network as the player's IP address (for
e xa m p l e : p l ay e r ' s I P a dd r e ss i s 1 72. 1 9 . 4 . 6 5 an d de fau l t ga t ew ay i s
192.168.1.1).
E2125
E2225
<INTERFACE>: Default gateway is
unreachable in the local network (<IP>).
This error is displayed if the default gateway is offline, or the IP is
valid for the network but is NOT the correct address for the default
gateway on that network. Verify default gateway address for
accuracy and verify that default server is available.
W3101
W3201
<INTERFACE>: Primary DNS is not
responding (<IP>).
This error is displayed when the Primary DNS cannot be reached.
Verify DNS entry for accuracy and correct as needed. Verify that
assigned DNS is allowed for the network.
W3102
W3202
<INTERFACE>: Secondary DNS is not
responding (<IP>).
This error is displayed when the Secondary DNS cannot be reached.
Verify DNS entry for accuracy and correct as needed. Verify that
assigned DNS is allowed for the network.
W3103
W3203
Current configuration requires valid DNS
server.
This error is displayed when a configuration requires DNS - Pandora,
Icecast, iHeart, Mix, heartbeating. Add valid DNS address for Primary,
Secondary DNS or both.
W3104
W3204
No DNS server is responding.
This error is displayed when no DNS can be reached. Verify DNS entry
for accuracy and correct as needed. Verify that assigned DNS is
allowed for the network.
E4101
E4201
<INTERFACE>: Proxy - cannot resolve proxy
server domain name (<DOMAIN_NAME>).
This error is displayed when the proxy server assigned cannot be
reached. Verify that client intends to use a proxy server; if so, verify
proxy address on player for accuracy, and verify that proxy is online
and accessible.
E4102
E4202
<INTERFACE>: Proxy - server port <PORT> on
(<DOMAIN_NAME | IP>) is blocked (Timeout).
This error is displayed when proxy service is not enabled or port
setting does not match port configured on the player. Verify that
client intends to use a proxy server; if so, verify proxy address on
player for accuracy, and verify that proxy is online and accessible.
E4103
E4203
<INTERFACE>: Proxy - server port <PORT> on
(<DOMAIN_NAME | IP>) is blocked
(Connection Refused).
This error is displayed when the IP is blocked by the proxy server.
Verify proxy configuration on player for accuracy; verify that player's
IP address is allowed on the proxy server.
E4104
E4204
<INTERFACE>: Proxy - incorrect IP address
set (<DOMAIN_NAME>).
Verify that client intends to use a proxy server; if so, verify proxy
address on player for accuracy, and verify that proxy is online and
accessible.
E4105
E4205
<INTERFACE>: Proxy - IP address is a
network address (<IP>).
Verify proxy IP information on the player for accuracy and correct as
needed.
E4106
E4206
<INTERFACE>: Proxy - IP address is a
broadcast address (<IP>).
This error is displayed when a broadcast address used in place of a
v a l i d p r o x y I P a ddre ss ( 1 72 .1 9 .4 . 2 55 - " 2 55 " a s the l a s t o c t e t in d ic a t e s
this is the broadcast address). Verify proxy IP information on the
player for accuracy and correct as needed.

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E4107
E4207
<INTERFACE>: Proxy - IP address is a
loopback class (<IP>).
T h i s e rror i s d i sp l a y ed when a l oop b a ck a dd r e ss ( 1 2 7 . 0 . 0 . 1 ) i s u s ed i n
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
E4108
E4208
<INTERFACE>: Proxy - IP address is a
multicast class (<IP>).
T h i s e rror i s d i sp l a y ed when a mu l t i c ast a dd r e ss ( 22 4 . 0 . 0 . 1 ) i s u se d i n
place of a valid proxy IP address. Verify proxy IP information on the
player for accuracy and correct as needed.
E5101
E5201
<INTERFACE>: Proxy - authentication failed
(<DOMAIN_NAME | IP>).
This error is displayed when a username or password used to connect
to the proxy server are incorrect. Verify proxy username andpassword
information on the player for accuracy and correct as
needed.
E5102
E5202
<INTERFACE>: Proxy - unable to connect to
update server (<DOMAIN_NAME |
IP>:<ERR_MSG>).
This error is displayed when the update server cannot be reached
through the proxy server. Verify proxy configuration on the player for
accuracy and correct as needed; the update server IP/URL may need
to be allowed on the proxy server.
E5103
E5203
<INTERFACE>: Proxy - unable to connect to
proxy server (<DOMAIN_NAME |
IP>:<ERR_MSG>).
This error is displayed when the proxy server cannot be reached.
Verify proxy address/username/password on the player for accuracy
and correct as needed.
E5104
E5204
<INTERFACE>: Update - cannot resolveupdate
server domain name (<DOMAIN_NAME>).
This error is displayed when the update server IP address is incorrect
OR the DNS server cannot be reached from the proxy server. Verify
t he upd a t e s e rv e r on t he p l a y e r ( sh ou l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . Ve ri f y D N S
is configured properly on the proxy server and correct as needed.
E5105
E5205
<INTERFACE>: Update - server port <PORT>
on <DOMAIN_NAME | IP> is blocked
(Timeout).
This error is displayed when the server port is not responding fromthe
proxy server. Verify that update server port is allowed through
the proxy server.
E5106
E5206
<INTERFACE>: Update - server port <PORT>
on <DOMAIN_NAME | IP> is blocked
(Connection Refused).
This error is displayed when the server port is blocked at the proxy
server. Verify that update server port is allowed through the proxy
server.
E5107
E5207
<INTERFACE>: Update - incorrect IP address
set (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver i f y t he upd a t e s er v er o n t he p l a y er ( s h o u l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . I f
error persists, contact Mood Support for assistance.
E5108
E5208
<INTERFACE>: Update - IP address is a
network address (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver i f y t he upd a t e s er v er o n t he p l a y er ( s h o u l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . I f
error persists, contact Mood Support for assistance.
E5109
E5209
<INTERFACE>: Update - IP address is a
broadcast address (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver i f y t he upd a t e s er v er o n t he p l a y er ( s h o u l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . I f
error persists, contact Mood Support for assistance.
E5110
E5210
<INTERFACE>: Update - IP address is a
loopback class (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver i f y t he upd a t e s er v er o n t he p l a y er ( s h o u l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . I f
error persists, contact Mood Support for assistance.
E5111
E5211
<INTERFACE>: Update - IP address is a
multicast class (<IP>).
This error is displayed when the update server IP address is incorrect.
Ver i f y t he upd a t e s er v er o n t he p l a y er ( s h o u l d be 1 99 . 2 04 . 6 1 . 1 2 0 ) . I f
error persists, contact Mood Support for assistance.
E5112
E5212
<INTERFACE>: Update - communication error
(<DOMAIN_NAME | IP>:<ERR_MSG>).
Contact Mood Support for assistance.
E5113
E5213
<INTERFACE>: Update - device is not
registered on update server
(<DOMAIN_NAME | IP>:<ERR_MSG>).
The player was not able to find its directory on the Unity update
server. Verify the fulfillment status in Unity and contact Mood Support
for assistance.
E6101
E6201
<INTERFACE>: Heartbeat - cannot resolve
Heartbeat server domain name
(<DOMAIN_NAME>).
The heartbeat server URL cannot be resolved to an address. Verify
DNS settings on player are entered and valid. Verify heartbeat server
status, check firewall to confirm local network allows heartbeat URL.
E6102
E6202
<INTERFACE>: Heartbeat - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Timeout).
This error is displayed when the heartbeat server port is not
responding on the local network. Verify that local network firewall
allows heartbeat port traffic.

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E6103
E6203
<INTERFACE>: Heartbeat - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Connection Refused).
This error is displayed when the heartbeat server port is blocked on
the local network. Verify that local network firewall allows heartbeat
port traffic.
E6104
E6204
<INTERFACE>: Heartbeat - incorrect IP
address set (<IP>).
Contact Mood Support for assistance.
E6105
E6205
<INTERFACE>: Heartbeat - IP address is a
network address (<IP>).
Contact Mood Support for assistance.
E6106
E6206
<INTERFACE>: Heartbeat - IP address is a
broadcast address (<IP>).
Contact Mood Support for assistance.
E6107
E6207
<INTERFACE>: Heartbeat - IP address is a
loopback class (<IP>).
Contact Mood Support for assistance.
E6108
E6208
<INTERFACE>: Heartbeat - IP address is a
multicast class (<IP>).
Contact Mood Support for assistance.
E7101
E7201
<INTERFACE>: <ZONE_NAME> - cannot
resolve server domain name
(<DOMAIN_NAME>).
This error is displayed when a streaming server domain name cannot
be resolved - Pandora, Icecast, iHeart, Mix. Verify streaming zone URL
is allowed through firewall. Verify DNS is configured correctly.
E7102
E7202
<INTERFACE>: <ZONE_NAME> - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Timeout).
This error is displayed when a streaming server port cannot be
reached - Pandora, Icecast, iHeart, Mix. Verify streaming port is
allowed through firewall. Verify DNS is configured correctly.
E7103
E7203
<INTERFACE>: <ZONE_NAME> - server port
<PORT> on <DOMAIN_NAME | IP> is blocked
(Connection Refused).
This error is displayed when a streaming server port is blocked -
Pandora, Icecast, iHeart, Mix. Verify streaming port is allowed through
firewall. Verify DNS is configured correctly.
E7104
E7204
<INTERFACE>: <ZONE_NAME> - connection
error: <ERR_MSG>
This error is displayed when the player reports recent streaming zone
issues. Contact Mood Support for assistance.
CONTACT SUPPORT
Seeking further assistance? Visit our Client Portal:
support.moodmedia.com
Serial Number: __ __ __ __ - __ __ __ __ - __ __ __ __ __ __ __ __
Note: The serial number is located on a sticker on the back of the player.